Ingenico iCT2XX User manual

INGENICO
iCT2XX
2018Paymark Software
Operating Manual
1.0
Version

INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1.00
TABLE OF CONTENTS
1INTRODUCTION.............................................................................................................................. 6
2HARDWARE OVERVIEW ................................................................................................................. 6
2.1 The INGENICO ICT2XX Terminal ......................................................................................................6
2.1.1 Features of the iCT250 ...........................................................................................................8
2.1.2 The iCT2XX Keyboard .............................................................................................................9
2.1.3 Card Reader ........................................................................................................................10
2.2 The iPP280 PIN pad ......................................................................................................................12
2.2.1 Features of the Pinpad..........................................................................................................14
2.2.2 The iPP280 Keyboard ...........................................................................................................14
2.2.3 The iPP310 PIN pad .............................................................................................................15
2.2.4 Card Reader ........................................................................................................................17
2.3 ICT2XX Port Layout.......................................................................................................................19
3ADMINISTRATION........................................................................................................................ 20
3.1 Passwords....................................................................................................................................20
3.2 Shortcut Keys ...............................................................................................................................22
4INSTALLING INGENICO IPP SERIES PINPAD ............................................................................. 23
4.1 Installing an iPP280 PIN Pad..........................................................................................................23
4.2 Deactivating an iPP280 PIN Pad .....................................................................................................23
4.3 Installing an iPP310 PIN pad..........................................................................................................24
4.4 Deactivating an iPP310 PIN pad .....................................................................................................25
5SET UP........................................................................................................................................... 26
5.1 EFTPOS Configuration ...................................................................................................................26
5.1.1 Dial-Up Configuration ...........................................................................................................27
5.1.2 TCP-IP with Dial Backup Configuration ...................................................................................28
5.1.3 TCP-IP Configuration ............................................................................................................31
5.1.4 GPRS Configuration ..............................................................................................................33
5.1.5 GPRS with Dialup as Backup Configuration .............................................................................35
5.1.6 TCP-IP with GPRS Backup Configuration.................................................................................37
5.1.7 TCP-IP with GPRS Backup with Dial up Backup Configuration ...................................................38
5.1.8 Dial up with GPRS Backup.....................................................................................................41
5.2 EFTPOS Configuration for Multi-Merchant........................................................................................43
5.3 Multi-Merchant Configuration .........................................................................................................45
5.3.1 Master Memory Reset ...........................................................................................................46
5.3.2 To Deactivate Multi-Merchant Configuration............................................................................47
5.4 Contactless ..................................................................................................................................48
5.4.1 Contactless Configuration .....................................................................................................49
5.5 Single Merchant Memory Reset Configuration ..................................................................................51
5.6 Remote Key Injection (PKMS) ........................................................................................................52
5.6.1 Remote Key Injection (PKMS) Configuration ...........................................................................52
5.6.2 TCP-IP (Broadband) RKI Configuration ..................................................................................53
5.6.3 GPRS RKI Configuration........................................................................................................54
5.6.4 Remote Key Injection (PKMS) Initialisation .............................................................................55
5.7 Enable/Disable Terminal Functions .................................................................................................56
5.8 Configure Receipt Header and Footer .............................................................................................58
5.9 Restart Terminal ...........................................................................................................................59
5.10 Reset GPRS Link.......................................................................................................................60
6SKYLINK ....................................................................................................................................... 61
6.1 1 and 2 Way Interface Link............................................................................................................61
6.2 SKYLink Interface Type .................................................................................................................61
6.3 SKYLink Interface Com Port ...........................................................................................................62
7CREDIT ACCOUNT PROMPT.......................................................................................................... 63
7.1 Disable Credit Account Prompt .......................................................................................................63
7.2 Enable Credit Account Prompt........................................................................................................63

INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1.00
8TERMINAL MANAGEMENT SYSTEM (TMS)................................................................................... 64
8.1 TMS Configuration ........................................................................................................................64
8.1.1 TCP/IP (Broadband) Configuration .........................................................................................64
8.1.2 GPRS Configuration ..............................................................................................................65
8.2 TMS Download .............................................................................................................................66
8.3 Reset TMS Download ....................................................................................................................67
9PURE COMMERCE CURRENCY SELECT EFTPOS (CSE) ................................................................. 67
9.1 CurrencySelect EFTPOS Supported Currencies .................................................................................68
9.2 Enable/Disable Pure Commerce CSE ...............................................................................................69
9.3 Pure Commerce CSE Configuration .................................................................................................70
9.4 Pure Commerce CSE Connection Test .............................................................................................71
9.5 Pure Commerce CSE BIN Table Download.......................................................................................71
9.6 Pure Commerce CSE Rates Table Download ....................................................................................72
9.7 Print Pure Commerce Rates Table ..................................................................................................72
9.8 Pure Commerce CSE Configuration Reset ........................................................................................73
9.9 Pure Commerce CSE Purchase Transaction......................................................................................74
9.10 Pure Commerce CSE Purchase Transaction Receipt Format ..........................................................75
10 OPERATION OF TERMINAL .......................................................................................................... 76
10.1 Merchant Logon .......................................................................................................................76
10.2 Pending Reversal......................................................................................................................76
10.3 Expired Stored Pre-Authorisation Transactions ............................................................................77
11 SURCHARGE.................................................................................................................................. 79
11.1 EFTPOS Configuration For Credit Card Surcharging......................................................................79
11.1.1 Enable Credit Card Surcharging.........................................................................................79
11.1.2 Disable Credit Card Surcharging ........................................................................................79
11.1.3 Bypass Surcharge ............................................................................................................80
11.1.4 Credit Card Surcharge Process ..........................................................................................80
11.2 Purchase Transaction................................................................................................................82
11.3 Contactless Purchase Transaction ..............................................................................................84
11.3.1 Up to the CVM (Card Verification Method) Limit of $80........................................................85
11.3.2 Above the CVM (Card Verification Method) Limit of $80.......................................................86
11.4 Cash Out Transaction................................................................................................................88
11.5 Refund Transaction ..................................................................................................................90
11.6 Card Not Present Transaction ....................................................................................................92
11.7 Card Not Present Refund Transaction .........................................................................................94
11.8 EMV Chip Card Transaction .......................................................................................................96
11.9 Credit Card Tipping Transaction .................................................................................................97
11.9.1 Tipping Authorisation .......................................................................................................98
11.9.2 Tip Transactions ..............................................................................................................99
11.9.3 Tipping Utilities.............................................................................................................. 100
11.9.4 Void Tip ........................................................................................................................ 100
11.9.5 Uploading Tip Transactions............................................................................................. 101
11.9.6 Printing Tips.................................................................................................................. 102
11.10 Instant Tipping Transaction..................................................................................................... 103
11.11 Credit Card Hospitality Transaction........................................................................................... 105
11.11.1 Hospitality Card Status Check ......................................................................................... 105
11.11.2 Hospitality Authorisation................................................................................................. 107
11.11.3 Hospitality Top-Up Authorisation ..................................................................................... 108
11.11.4 Hospitality Completion Transaction.................................................................................. 110
11.11.5 Hospitality Partial Completion Transaction ........................................................................ 111
11.11.6 Hospitality Final Completion Transaction .......................................................................... 112
11.11.7 Pure Commerce CSE Hospitality Final/Partial Completion Transaction ................................. 114
11.11.8 CSE Hospitality Final/Partial Completion Transaction Receipt Format .................................. 116
11.11.9 Hospitality Utilities ......................................................................................................... 117
11.11.10 Hospitality Cancellation Transaction................................................................................. 117
11.11.11 Hospitality Delayed (Extra Charges) Completion ............................................................... 119
11.11.12 Enable/Disable Delayed (Extra Charges) Completion ......................................................... 119
11.11.13 Hospitality Delayed (Extra Charges) Completion ............................................................... 120
11.12 Cheque Verification Authorisation............................................................................................. 122
11.13 Merchant Administration Functions........................................................................................... 123
11.13.1 Terminal Totals ............................................................................................................. 123

INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1.00
11.13.2 Terminal Totals with Instant Tip...................................................................................... 124
11.13.3 Terminal Totals with Credit Card Surcharging ................................................................... 125
11.13.4 Settlement Inquiry ......................................................................................................... 126
11.13.5 Settlement Cutover ........................................................................................................ 127
11.13.6 Duplicate Receipt........................................................................................................... 129
11.14 Electronic Offline Vouchers (EOV) ............................................................................................ 130
11.14.1 Notification of EOV Mode................................................................................................ 131
11.14.2 To Exit Out of EOV Mode................................................................................................ 131
11.14.3 Upload Electronic Offline Transactions ............................................................................. 131
12 DIAGNOSTICS............................................................................................................................. 133
12.1 Extra Terminal Transactions .................................................................................................... 136
12.2 Training Mode ........................................................................................................................ 139
12.3 Additional Features of The Terminal ......................................................................................... 140
12.3.1 Decline Alert.................................................................................................................. 140
12.3.2 One or Two Piece Unit.................................................................................................... 140
12.3.3 Full Message Encryption ................................................................................................. 140
12.3.4 Customer Receipt Copy .................................................................................................. 140
12.3.5 Communication.............................................................................................................. 140
13 SAFETY AND MAINTENANCE ...................................................................................................... 141
13.1 Cleaning of the Terminal ......................................................................................................... 141
13.2 General Safety Information ..................................................................................................... 141
13.3 Wet Cover ............................................................................................................................. 141
13.4 External Power Supply ............................................................................................................ 142
13.5 Connection ............................................................................................................................ 142
13.6 Opening the Cable Cover......................................................................................................... 142
13.7 Closing the Cable Cover .......................................................................................................... 143
13.8 Opening Printer Compartment ................................................................................................. 143
13.9 Replacing Paper Roll ............................................................................................................... 144
13.10 Paper Size ............................................................................................................................. 144
13.11 Opening SIM Card Compartment Cover .................................................................................... 144
13.12 Replacing SIM Card Compartment Cover .................................................................................. 145
13.13 Installing SIM Card for GPRS ................................................................................................... 145
13.14 Operating Environment ........................................................................................................... 146
14 SKYZER TECHNOLOGIES CONTACT DETAILS ............................................................................ 147

INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1.00
DOCUMENT OWNER:
All changes to this document must be approved and signed off before
release by the Marketing Manager.
REVISION RECORD
VERSION
CHANGE
CHANGED BY
DATE
1.00
PTS 2018 Document creation
Christine Hogan
19/11/2018

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1 INTRODUCTION
This document serves as a comprehensive guide to the operation of Skyzer’s
Ingenico iCT2XX EFTPOS terminal in New Zealand.
2 HARDWARE OVERVIEW
2.1 The INGENICO ICT2XX Terminal
The Ingenico iCT2XX Terminal consists of the following elements:
The Terminal Handset:
The kit magic box that comes with the iCT250 terminal provides the connection
to Ethernet (broadband), telephone line, power and RS232.

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INGENICO ICT2XX PTS2018 PAYMARK OPERATING MANUAL Version 1.00
Follow the installation instructions shown below:
oPlug:
Power lead
Telephone line
Ethernet cable
Serial link RS232 cable
oInstall caps in the lead-through (as indicated on the figure).
oClose the compartment with the cable cover provided, like the
procedure describe at chapter 7.7.
The power adapter and Figure 8 cable that connects the terminal to a 100 -
240V power outlet:

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Easy loading printer
2.1.1 Features of the iCT250
Figure 1 –Features of the Ingenico iCT250
Smart card reader
Connection
Ports
SAM/GPRS SIM card
compartment
18-key backlit
keyboard
Magnetic stripe
reader
Color display

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Backlit Keyboard
The FUNC key provides access to
the merchant functions.
The navigation keys navigate
in the terminal menus
The soft function keys allow account
selection.
The Yellow/CLEAR key
cancels the last
character.
To FEED the paper, press
and hold down the
CLEAR key to advance
the paper.
The Red/CANCEL key cancels
the procedure in progress, goes
to idle state
The Green/ENTER key validates
the input selections and
information.
The Menu key
provides access to
the EFTPOS terminal
menu
2.1.2 The iCT2XX Keyboard
The keyboard is comprised of the 0 to 9 keys. They are used for data entry
(amount, PIN and manual card number entry).
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•Menu key/
•Function key/
•Soft function keys/Navigation keys located directly under the display to
allow the user to select alternate options on the display.
Green/ENTER Key

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The ENTER key is used to signal the end of a data entry sequence or a YES
response to a question.
Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
This is also used to FEED the paper on the receipt printer by pressing and
holding down the CLEAR key.
Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the previous
display or in some instances to the main display.
FUNCTION Key
The FUNCTION key is used to enter the function menu.
'Soft' Function Keys
These are the four keys located just below the display screen. They are
controlled by the software and their function changes depending on the
prompts displayed on the bottom line of the display. The function of these keys
is displayed on the bottom line when they are available for use.
Alphanumeric Key Entry
The alphanumeric keys are grouped in the following way.
1Q Z <space> ? –
q z
2A B C
a b c
3D E F
d e f
4G H I
g h i
5J K L
j k l
6M N O
m n o
7P R S
p r s
8T U V
t u v
9W X Y
w x y
MENU
0. , # * % $ &
@ ( ) / + = _
FUNC
To enter an alpha letter, first press the corresponding number key and then
press the DOT(.) key to scroll through the alpha letters for that key.
2.1.3 Card Reader
Magnetic Stripe Card

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The card can be read either from bottom to top or from top to bottom, with
the stripe facing the terminal. Use a regular movement in order to ensure a
reliable card read.
Smart Card (IC Card)
Insert the card horizontally with the metallic chip facing upwards and leave in
position throughout the transaction.
Only remove the card when prompted by the terminal.
Contactless Card
Bring the card firmly up to the active zone above the display (at about 1cm).
Keep the card close to the display during the transaction.
Your contactless terminal has a row of four status lights that are visible on
display.

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oWhen a contactless transaction is started the first (left hand) status light
will be steadily; this indicates that the contactless display is in use but a
card is not being read.
oWhen the contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be lit in
turn. The card read is successful all four status lights are lit and the
confirmation tone is heard.
2.2 The iPP280 PIN pad
The Ingenico IPP280 PIN pad consists of the following elements:
The PIN pad Handset:

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The interface cable that connects the IPP280 PIN pad to the iCT2XX terminal:
Connects on the
terminal end in USB
Host connection
port

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Backlit display
Backlit display
2.2.1 Features of the Pinpad
2.2.2 The iPP280 Keyboard
Keyboard
Four LED lights

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The soft function keys
allow account selection
and navigation keys.
The Red/CANCEL key
cancels the procedure
in progress, goes to idle
state
Contactless Active
Zone
2.2.3 The iPP310 PIN pad
The Ingenico IPP310 PIN pad consists of the following elements:
Four LED lights

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The PINpad Handset:
The interface cable that connects the IPP310 PIN pad to the iCT250 terminal:
The PIN shield for the IPP310 PIN pad:
The keyboard layout consists of:
•Keyboard (0 through 9)/
•Red/CANCEL/NO key/
Connects on the
terminal end in USB
Host connection
port
Connects on the
iPP310 Pinpad

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•Yellow/CLEAR/NO key/
•Green/ENTER/YES input key/
•Soft function keys/Navigation keys located directly under the display to
allow the user to select options on the display.
Keypad
The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.
Green/ENTER Key
The ENTER key is used to signal the end of a PIN or Signature entry or a YES
response to a question.
Yellow/CLEAR Key
The CLEAR key is used to clear data that has been entered incorrectly or to
signal a NO response to a question.
Red/CANCEL Key
The CANCEL key is used to cancel the current action and return to the main
display.
'Soft' Function Keys
These are the four keys located just below the display screen. They are
controlled by the software and their function changes depending on the
prompts displayed on the bottom line of the display. The function of these keys
is displayed on the bottom line when they are available for use.
2.2.4 Card Reader
Contactless Card

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Bring the card firmly up to the active zone above the display (at about 1cm).
Keep the card close to the display during the transaction.
Your contactless PIN pad has a row of four status lights that are visible on
display.
oWhen a contactless transaction is started the first (left hand) status light
will be steadily; this indicates that the contactless display is in use but a
card is not being read.
oWhen the contactless card is presented to the contactless active zone
during a transaction the second, third and fourth status lights will be lit in
turn. The card read is successful all four status lights are lit and the
confirmation tone is heard.

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2.3 ICT2XX Port Layout
The following ports are as defined at the rear of the Ingenico iCT2xx terminal.
Figure 2 –Port Layout for Ingenico ICT2xx

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3 ADMINISTRATION
3.1 Passwords
The following passwords are used for configuration and testing:
FUNCTION
DESCRIPTION
PASSWORD
Enable/Disable Surcharge
8
Enable/Disable Credit Account Prompt
11 and then 8099
Adjust timeout at PRESENT/INSERT OR SWIPE CARD prompt
12
Display Battery Status
20
* TETRA ONLY - Activate/Deactivate WIFI Support
71
* TETRA ONLY WIFI SSID Setup
72
Display Serial Number (last 8 digits)
74
Restart Terminal
FUNC + CLEAR or 86
RKI Configuration
7418 –Opt 5
RKI Initialization
87 then 6987
Upload EOV/Contactless Transactions
88
Terminal Application Version
99
Enable / Disable Extra Charges (Hospitality only)
100
Reset Terminal Management System Download
1234
Terminal Management System Configuration
2467
Terminal Management System Download
2468
Reset GPRS Link
3823
EFTPOS Configuration
3824
Configure Receipt Header and Footer
3825
Enable/disable Activata
4001
Activata Merchant Configuration
4824
SKYLink - Interface Type
6628
SKYLink - Interface Com Port
6629
*iWL ONLY - Bluetooth Terminal/Base Pairing and Un-pairing
Functions
0 and then 6988
Enable/disable Terminal Functions
7415
Merchant Configuration
7418
➢Activate/deactivate Multi Merchant Opt 3
➢Configure Merchant Name Opt 4
➢RKI Configuration Opt 5
➢Master Memory Reset Opt 8