Ingenico iwl255 User manual

3333333
Payments
Global Payments
Wireless –iWL255
Quick Reference Guide
November 2019

Table of Contents
1 –Introduction.............................................................................6
2 –General Tips............................................................................6
3 –Basic Terminal Operations....................................................7
Before You Begin............................................................ 7
How to Use This Guide................................................... 7
Unpacking the Box.......................................................... 7
Terminal ON/OFF ........................................................... 7
Terminal Keyboard.......................................................... 8
Numeric Data Entry......................................................... 9
Text Data Entry............................................................... 9
Alphanumeric Data Entry.............................................. 10
Administrator Menu....................................................... 12
Password Management................................................ 13
Administrator Password................................................ 13
Manager/Supervisor/Clerk Passwords ......................... 13
Password Hierarchy...................................................... 14
Set Up Your Passwords................................................ 14
4 –Changing the Terminal Language.......................................15
5 –Accepting Payment Cards...................................................15
To Conduct a Chip Card Transaction ........................... 15
To Conduct a Magnetic Stripe Transaction .................. 16
To Conduct a Contactless Transaction......................... 16
6 –Sale (Credit and Debit).........................................................17
7 –Auth Only (Credit).................................................................20

8 –Void (Credit or Debit) ...........................................................21
9 –Pre-Auth and Completion (Optional)..................................22
10 –Return ..................................................................................23
11 –Performing a Settlement (Closing the Terminal).............24
12 –Reprint .................................................................................25
13 –Demo Mode .........................................................................26
14 –Clerk Settings......................................................................27
Add Clerk ID.................................................................. 27
Delete Clerk ID.............................................................. 27
Print Clerk ID List.......................................................... 27
Clerk Prompt................................................................. 28
Clerk Wording............................................................... 28
15 –Batch Menu .........................................................................28
Batch Total.................................................................... 28
View Batch History........................................................ 29
16 –Reports ................................................................................30
17 –Terminal Security ...............................................................30
Use Passwords for Protection ...................................... 30
Administrator Menu Password Protection .................... 30
Reports Menu Password Protection ............................. 31
Transaction Password Protection................................. 32
Terminal Security.......................................................... 33
18 –Key Beep and Backlight.....................................................34
19 –Installation Procedure........................................................34
Connecting the Terminal on the Base .......................... 35
Power Connection on the Charging Base .................... 35
Installing the Subscriber Identification Module (SIM)
Card .............................................................................. 35

20 –Replacing The Paper Roll ..................................................36
21 –Troubleshooting .................................................................38
Receipt Paper is Jammed............................................. 38
Card Reader Does Not Work Properly (Cards are Not
Read) ............................................................................ 38
Low Battery................................................................... 39
Receipt is Blank............................................................ 39
22 –Cleaning...............................................................................39
23 –Terminal Specifications .....................................................40
24 –Service and Support...........................................................41
Returning a Terminal for Service.................................. 41

1 –Introduction
Welcome to Global Payments! Global Payments offers Canadian
merchants a wide variety of advanced credit and debit card processing
solutions, all from one reliable source. As one of the world’s largest and
most trusted payment solution providers, Global Payments combines
industry-leading expertise with over 50 years of Canadian-specific
experience. This power combination allows us to deliver comprehensive
solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up
and installing the iWL255 3G Long-Range Wireless point-of-sale (POS)
terminal. For terminal-related questions or support, please contact
Global Payments Customer Care.
2 –General Tips
The following tips provided will help ensure you continue to
process smoothly with Global Payments Canada:
1. This reference guide contains information on the features and
functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-find
location.
2. Perform a settlement daily; this ensures that your funds are
constantly deposited into your bank account on a regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized use of
your terminal.
4. If you have a problem with your terminal, attempt a reboot by
powering off and powering on terminal.
5. If you have a communication problem with your terminal, verify
that there are currently no outages reported by your wireless
service provider.
6. The Global Payments Canada Customer Care Centre is open 24
hours a day, 7 days a week, to assist you.

3 –Basic Terminal Operations
Before You Begin
For terminal set-up instructions, refer to page 11.
CAUTION:
Due to risk of shock or terminal damage, do not use
the terminal near water, in a wet basement, bathtub,
washbowl, kitchen sink, laundry tub or near a
swimming pool. Do not use in flammable
environments.
How to Use This Guide
The terminal contains both ATM-style buttons (screen function keys) for
variable screen menu selection options and pre-configured numeric key
pad and function buttons. Variable on-screen menus will appear in bold
throughout this guide. Press the corresponding screen function key
below the display to select that option. Pre-configured buttons will
appear in CAPS.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the content is damaged, file a claim immediately with the
shipping company and notify Global Payments. Do not try to use
damaged equipment.
Remove the items from the carton. You should have the following items,
according to what was ordered:
An iWL255 3G Long-Range Wireless terminal with paper roll
installed
Charging base
An external power supply for the base
Roll of thermal printer paper
Quick Reference Guide
Terminal ON/OFF

Press the green [Enter] key to power on the device; the terminal will
initiate an application check and then enter the idle screen. To power off
the device, press the yellow [Correction] key and the [Administrator]
button simultaneously for one second.
Terminal Keyboard
The terminal keypad contains 10 numeric keys (0-9), an up/down scroll
key, a green [Enter] key, a red [Cancel] key, a yellow [Correction] key
and a number of additional function keys. The exact number of
additional function keys varies by terminal model.
Special function keys provide customers with quick and easy access to
frequently used functions and tasks. The following special function keys
are present on the terminal: [F], [F1], [F2], [F3], [F4] and up/down
navigator.
5

NOTE:
Throughout the Quick Reference Guide, the [▼]
navigator key indicates scroll down and the [▲]
navigator key indicates scroll up.
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only keypad
when entering data into numeric-only fields, such as card number and
amount prompts. See the following examples:
Card number is a numeric data item. To enter the value “544619999,”
press [5], [4], [4],[6], [1],[9],[9],[9] and [9] on the keypad.
TRANSACTION NAME
Card Number
[544619999]
Then press [Enter] to confirm the data entered. The terminal then starts
validation.
For amount entries, the terminal initially displays $0.00. For example, to
enter the value “$5.30,” press [5], [3] and [0]. No decimal point is
entered.
TRANSACTION NAME
Enter Sale
Amount [$5.30]
Then press [Enter] to confirm the data entered. The terminal then starts
validation.
Text Data Entry
When performing data entry into text-only fields, the terminal keypad
automatically defaults to all alpha characters.

Alphanumeric Data Entry
NOTE:
When performing data entry on screens that accept
both alpha and numeric characters, the method of
using a shift key “F” to access the alpha characters
and special characters is implemented. By pressing
the numeric key first and then pressing the “F”key,
you can scroll through all characters programmed on
that key.
The Administrator key is also designated for other special characters;
it is marked with a period, comma, # (pound) and * (asterisk). To select
one of the special characters, press that key and then press the ‘F’ key
until the desired character appears.
An alphanumeric data entry example is shown below:
FOOTER S
Enter Footer 1
Amount []
Footer 1 is an optional alphanumeric data item from zero to 24
characters. The following example shows how to enter the message
“Open 24HR” using multiple key presses.
Step
Terminal Display
Merchant Action
1
FOOTERS
No action.
Enter Footer 1
[]
2
FOOTERS
Press [6] once.
Press [F] key three times.
Enter Footer 1
[O]