Ingenico iWL2 Series User manual


INGENICO–192avenueCharlesdeGaulle–92200NeuillysurSeine‐FRANCE
Tél.33(0)146258200‐Fax33(0)147725695
www.ingenico.com
iWL2xxWirelessSeries

UserGuide



iWL2xxWirelessSeries• 2/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
Contents
1. Introduction _________________________________________________ 4
2. Presentation __________________________________________________5
2.1. Contentofthebox ____________________________________________________5
2.1.1. Terminal _____________________________________________________________________ 5
2.1.2. Base(optional)_______________________________________________________________ 5
2.2. OverviewoftheiWL2XX ________________________________________________6
2.3. Keyboarddetailsandfunctionality _______________________________________7
3. Useoftheterminal ____________________________________________7
3.1. Adjustingcontrast(B&Wdisplayonly) ____________________________________7
3.2. Switchingofftheterminal ______________________________________________8
3.3. Readingcards ________________________________________________________8
3.4. Installingtheterminalonthebase________________________________________9
4. Installation __________________________________________________ 10
4.1. Recommendations ___________________________________________________ 10
4.2. Terminalconnections _________________________________________________ 10
4.3. InstallingModules____________________________________________________ 11
4.3.1. SAM1/SAM2/SIM_______________________________________________________________ 11
4.3.2. MicroSDMemoryCard__________________________________________________________ 11
4.4. Paperroll ___________________________________________________________ 13
4.4.1. MainscharacteristicsofINGENICOpaperroll _______________________________________ 13
4.4.2. Installingpaperroll ____________________________________________________________ 14
4.5. Battery _____________________________________________________________ 15
4.5.1. Maincharacteristics ___________________________________________________________ 15
4.5.2. Installingthebattery __________________________________________________________ 15
4.5.3. Chargingthebattery___________________________________________________________ 16
4.5.4. Changingthebattery ___________________________________________________________17
5. Base ________________________________________________________ 18
5.1.1. Baserearconnections _________________________________________________________ 18


iWL2xxWirelessSeries• 3/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
5.1.2. Basedownsideconnections_____________________________________________________ 19
5.1.3. Fastenyourbaseondesk _______________________________________________________ 20
6. Recommendations ____________________________________________ 21
6.1. Safety ______________________________________________________________ 21
6.2. Securityofyourterminal ______________________________________________ 22
6.3. Telephonecall _______________________________________________________ 22
7. Standards ___________________________________________________23
8. Troubleshooting______________________________________________25
9. Annex ______________________________________________________26



iWL2xxWirelessSeries• 4/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
1. Introduction
WehopethatyouwillbefullysatisfiedwithyournewterminaliWL2XX.Thisterminalis
availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated
toyourmodel.

Readthisguidetounderstandandmakethebestuseofyourterminal.
Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand
securityrecommendations.


WARRANTY/SECURITY
Useonlythepowersupplyincludedwiththeproducttoensurebestperformanceand
safety.MaintenanceshouldonlybeprovidedbyIngenicoauthorizedtechnician.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.
ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.



2. Presentation
2.1. Contentofthebox

iWL2xxWirelessSeries• 5/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
2.1.1. Terminal
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2.1.2. Base(optional)



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
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

WARNING
IWL2XXterminalunit
equippedwithapaperroll
Base
Powertraveladapter
(whennobase)
Auser’sguide

Abatterypackdisconnected

Apowersupplyunitthat
connectthebasetothe
mainsnetwork



Atelephonecable
(
withbasemodem
)


ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico
terminals.Donotuseanyotherpowersupply.Theuseofapowersupplywithapparently
similarvoltage/currentcharacteristicsmaydamageyourterminal.

ADVICE

Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.



iWL2xxWirelessSeries• 6/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
2.2. OverviewoftheiWL2XX








Terminal

unit
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
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



Base
WeightAbout150g
Dimensions(Lxwxh)140,7x87,7x45mm
Powersupplyunit
WeightAbout100g
2polesockets1A(travellerpowersupply)or1A(basepowersupply)
PowersupplyunitsarespeciallyfittedforINGENICOterminals.
Weight(withoutpaper
rollnorbattery)290gfortheR25modeland310gfortheR40model
Dimensions(Lxwxh)150x76x44mmfortheR25modeland164,5x76x53,5mmfortheR40model
Mainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipment
ConnectionsonterminalMicroUSBABseriallink
Backlit
keyboard
Smart
cardreader
EasyloadingprinterLargegraphicdisplay



Magneticcard
reader
Compartmentwherearelocated:
•thebatterypack
•theSAM1/SAM2/SIMconnector
•themodulemicroSD
•the2ndSmartcardreader
External
links
External
links
Baseunit



iWL2xxWirelessSeries• 7/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
2.3. Keyboarddetailsandfunctionality
Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.


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3. Useoftheterminal

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









The

navigationkeys
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

ADVICE
Beforeusingtheterminal,alwayscheckiftherollofpaperispresent.

3.1. Adjustingcontrast(B&Wdisplayonly)
Ifyouwishtoincreaseortodecreasethecontrastofthecharactersdisplayedonblackand
whitedisplay,presssimultaneouslyandnavigatorUPkey  inorderto
increasethecontrast,orandnavigatorDOWNkey inordertodecrease
thecontrast.

Keeppressingthekeysaslongasnecessary.

navigateinthe
terminalmenus
Thefunctionkey

accessesthedifferent
applicationmenus
The
r
edkeycancelsthe

procedureinprogress Theyellowkeycancelsthelast

characteritcanalsoadvance
thepaperafewcentimetresif
pressedforalongtime(more
than2seconds)
Thegreenkeyvalidatesinput

selectionsandinformation.
Itisalsousedtoswitchonthe
terminal
Up/downandOKnavigator




3.2. Switchingofftheterminal
Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal
automaticallyshutsoff.

Itmayalsobeforcedstoppedbypressingsimultaneouslyand (yellowkey)
foronesecond.

Inordertorestarttheterminal,press(greenkey)onthekeyboard.


3.3. Readingcards
Magneticstripecard
Thecardcanbereadeitherfrombottomtotoporfrom
toptobottom,withthestripefacingtheterminal.
Usearegularmovementinordertoensureareliable
cardreading.





Smartcard
•Cardreader:insertthecardhorizontallywith
themetalchipfacingupwardandleavein
positionthroughoutthetransaction.




•2ndcardreader(Optional) :islocatedunder
terminaltrapdoor(onbackoftheterminal). Insertthecardup
sidedown,magneticstripevisible.






Warning

Switchofftheterminalbeforeopeningthetrapdoor.





iWL2xxWirelessSeries• 8/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4leds
(B&Wdisplayonly)
Active
zone

Contactless(optional)

•Bringthecardfirmlyuptotheactivezone.Keepthe
cardclosetothereaderduringthetransaction

•The4LEDsindicatetransactionprocessing(asshown
onthepicture).OncolorscreenterminalvirtualLEDs
aredisplayed.

Theterminalbehaviorforthecardholdermaydependon:
•Theterminalenvironment
•Localusage(language…)

3.4. Installingtheterminalonthebase
Connectingtheterminalonthebase

PlacetheiWL2XXbetweentheflangesonitsbasesothatthecontactsoftheiWL2XX
engageonthecontactsprovidedonthebase(seepicturebelow).



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



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





Usingthemodembase(ifmodemfittedonyourbase)
Onceinstalled,thebasemodemisdesignedtoalwaysbepluggedintothemainsnetwork
andbeconnectedtoatelephoneline.Thetelephonelineshouldnotbeshared.

Theportablemaybeplacedbackonitsbaseaftereachtransaction.Itmustbeplacedonits
modembasewhentelephonenetworkisusedfor:authorizationrequest,remote
collection,downloading.


iWL2xxWirelessSeries• 9/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4. Installation
4.1. Recommendations
LocationoftheiWL2xx
Placethebaseonflatsurfacenearanelectricsocketand,ifmodemoption,atelephone
socket.Theterminalshouldbeplacedfarfromanyveryhotzones,protectedfrom
vibrations,dust,dampandelectromagneticradiation(computerscreen,anti‐theftbarrier
etc.).
Theterminalmustnotbefixedtoacounterinsuchawaythatausercannotpickupthe
terminalandusehis/herbodytoconcealthePINwhenitisrequested.

Operatingconditions

Ambianttemperaturefrom+5°Cto+45°C
Maxrelativehumidity85%at+40°C
Storageconditions
Ambienttemperaturefrom‐20°Cto+55°C
Maxrelativehumidity85%at+55°C

4.2. Terminalconnections
•ThereisanUSBconnector(microAB)ontheleftsideoftheiWL2XXWireless
terminal(seebelowpicture).ThisconnectormanagesHostorSlaveconnexions.











*MicroABconnectordurability:upto10000matingcycles
USB(microAB)

ConnectorusedforPC,
travelchargeradapter,USB
Key,etc…)



•TheterminalsupportsUSBKeyswithFAT16orFAT32
•TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)



iWL2xxWirelessSeries• 10/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4.3. InstallingModules
4.3.1.SAM1/SAM2/SIM
CAUTION:

Switchofftheterminalbeforeopeningthetrapdoor.
TheSAM/SIMconnectorsarelocatedinsidetheterminal,
inaclosedcompartment.

•Turntheterminalandunclipthetrapdoorbypushingonthe
clipswithyournailsasshownwiththearrowsonthepicture

•SAM1,SAM2andSIMareidentifiedbytheengravedmarkson
thelowerhousing
•WhenintroducingaSAM/SIMinitsslot,besuretoputthe
cutcornerasindicatedonthepicture 

•Closethetrapdoor.



TIP


iWL2xxWirelessSeries• 11/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

UseapieceofadhesivetapetogriptheSAMforeasierandfasterremoval.
4.3.2. MicroSDMemoryCard
CAUTION:
Switchofftheterminalbeforeopeningthetrapdoor.

MicroSDconnectorislocatedinsidetheterminal,inaclosed
compartment.
ToinstallaMicroSDMemoryCard:

•Turntheterminalandunclipthetrapdoorbypushingonthe
clipswithyournailsasshownwiththearrowsonthepicture

•Removebatterypack(disconnectingisnotnecessary).

•InserttheMicroSDMemoryCardintotheconnectorslotas
shownonthefigure.
BesuretoputtheMicroSDcontactsdownsideandthecut
cornerasindicatedonthefigure.

•Closethetrapdoor
TheterminalsupportsMicroSDupto32GB

Cutcorner


position
SIM

SAM1SAM2

MicroSDcard

Cutcorner


position


iWL2xxWirelessSeries• 12/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
ToremoveaMicroSDMemoryCard:

•Turntheterminalandunclipthetrapdoorbypushingontheclips
withyournailsasshownwiththearrowsonthepicture

•Removebatterypack(disconnectingisnotnecessary).

•RemovetheMicroSDMemoryCard.MicroSDconnectorhas
push/pullability.PushonMicroSDcardedgetoremoveit.

•Closethetrapdoor


4.4. Paperroll
4.4.1. MainscharacteristicsofINGENICOpaperroll
DependingoniWLmodeltwopaperrollcanbeused:
R40paperrollCharacteristicsPrecisions
ColourWhite
Width58mm
Diameter40mm
LengthAbout18metres

R25paperrollCharacteristicsPrecisions
ColourWhite
Width58mm
Diameter25mm
LengthAbout9metres

•Thethermalpapercanbedeterioratedbypoorstorageconditions,sowe
recommendyoutoavoid:
–storageinhotwetplaces(nearair‐conditioner,humidityhigherthan85%)
–exposuretosunlightorultravioletforlongperiods
–contactwithorganicsolvents(solventtypeadhesive)
–directcontactwithmaterialscontainingplasticizers(PVCtransparent
foldersorenvelopes)
–directcontactwith«diazo»papers
–directcontactwithwater
–Rubbingorpressingthepapertoostrongly

•Recommendedpaper:
AF50KS(Jujo),orF5041(Mitsubishi),orTK50KS(Nippon_Paper),orequivalent.



WARNING

Forbestproductperformance,onlyuseheatsensitizedpaperapprovedbyIngenico.

WARNING

Switchofftheterminalpriortoinstallingapaperroll.
UseonlypaperapprovedbyIngenico.
Theuseofnonapprovedpaperislikelytodamagetheprinterofyourterminal.

iWL2xxWirelessSeries• 13/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4.4.2. Installingpaperroll

•OpenthepapercompartmentbyliftingthecatchlocatedattherearoftheiWL2XXand
pullthecovertotherearoftheterminal.










•Insertthepaperrollinthecompartmentfollowingthedirectionsshownonthebelow
picture

•Pullthepaperuptothetopoftheterminal

•Maintainthepaperandclosethecover

•Presssimultaneouslyonbothuppercornersofthepaperflap,asshownbyredarrows
onpicture,untilitclipsintoposition













ADVICE

IfyouinsertanewR40paperroll,tearoffthefirstlength(onecompleteturntoavoid
printingonadhesivetapefootprint).ThisisnotnecessaryonR25paperrollasithasno
tape.

iWL2xxWirelessSeries• 14/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4.5. Battery
4.5.1.Maincharacteristics

Li‐ion
Characteristics
Capacity2050mAh
Charge 50%capacityin1.5h;fullcapacity
in4hours
Autonomy*500typicaltransactions
upto250hinstandby

*dependontheterminaltypeanditsbase.

4.5.2. Installingthebattery
WARNING
Switchofftheterminalpriortoconnectingthebattery.
•Turnyourterminalandunclipthebatterytrapdoorby
pushingontheclipswithyournailsasshownonthe
picture

•Disengagethetrapdoor













•Takethebatterypackincludedinthebox

•Locatethebatterypackconnectorbesidethebattery
compartment

•Plugthebatterypackconnectoraccordingtothe
connectorlocatingsystemandtheredwire(as
shownonpicture).
Verifythatitlocks.

•Placethebatterypackinitscompartment.

•Checkthatthewires’pathisflat

•Closethebatterycompartmenttrapdoor.
Redwire

Batterycompartment


iWL2xxWirelessSeries• 15/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved


iWL2xxWirelessSeries• 16/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
4.5.3. Chargingthebattery

¾Whendoesthebatteryneedtobecharged?
•Oninitialstartup,chargethebatteryfor16hoursundertheenvironmental
conditionsstatedabove
•Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits
baseoreachtimethetravellerchargerisconnected.Chargingisautomatic

¾Howdoesthebatteryneedtobecharged?

•Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand
autonomy(numberoftransactions)

Theoptimalconditionsareasfollows:
Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)
Theoptimaltemperatureisbetween+15°Cand+25°C

¾Howcanthebatterybecharged?

Usingthebase
•Placetheterminalonitsbase

•Checkifthebatterysymbolisflashingormoving(=batterycharging).

Usingthepowertraveladapter(theterminalisoutofitsbase)

•ConnectthetravellerpowersupplyunittotheterminalmicroABconnectorlocated
ontheleftsideoftheterminal.

•Connectthepowersupplyunittothepowersupplymainsnetwork

•Checkifthebatterysymbolisflashingormoving(=batterycharging)


iWL2xxWirelessSeries• 17/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

4.5.4. Changingthebattery
ItisimperativetouseabatteryauthorizedbyIngenico.
ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.

•Removetheterminalfromitsbase
•Turnitoffbypressingsimultaneouslyand (yellowkey)for
aboutonesecond
•Removethebatterytrapdoor(seesection4.5.2“installingbattery”)

•Liftthebatteryandremoveitfromitscompartment

•Carefullydisconnectbattery,followingthe
instructionsbelow.

a)Unlocktheconnectorbypressingthelocking
mechanismasindicatedbyF1arrowwhilepulling
wires(F2arrow),todisconnecttheconnector.
Releasetractiononitassoonastheconnector
comesunclipped
b)Finishextractingconnectorbytiltingitslightly
(F3arrow)tobringitawayfromtheterminal
housing
•Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2
“Installingbattery”
•Closethebatterytrapdoorandchargethenewbattery.Seesection"0“Charging
theBattery"
•Inordertopreservetheenvironnement,disposeusedbatteryincompliancewith
currentcountryrecyclinglegislation.
•Iftheterminalisstoredforalongtimeremovethebatteryfromtheterminal.



iWL2xxWirelessSeries• 18/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved

5. Base
IXL2xxBaseisavailableindifferentmodels.Pleaseselectbyyourselfinthisdocumentation
itemsrelatedtoyourmodel.



WARNING
Turn off base power supply unit before connection operation.


5.1.1. Baserearconnections











WARNING
A
B
C
E
D
F
Selectanelectricalsocketthatcomplieswiththegeneralsafetyinstructiongiveninsection
6“Recommendations”ofthisdocument.
Followthebelowinstructions:
•Connectthepowersupplyunitafterallotherconnections.
•ConnectthepowersupplyunittothebasesocketB.
•Connectthepowersupplyunittothemainsnetwork.

A=Ethernetsocket(optional)B=powersupplyunitsocket
C=Pathforwires. D=USBSlavesocket‐CDCserialmodeonly(optional)
E=USBhostSocket1(optional)F=USBhostSocket2(optional)



iWL2xxWirelessSeries• 19/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved
5.1.2. Basedownsideconnections

•Removebasetrapdoorpushingonclips
(seeclipslocationatredarrows)


•Connectalldownsideconnections


•Use“pathforwires”to
managecableexit


•Closetrapdoor













G=SeriallinkCOMØ–RS232(optional)H=SeriallinkCOM1–RS232(optional)
Path
f
orwires

G

H

I

B
I=Modemsocket(optional)


Followthebelowinstructionstoconnectthebasetothetelephonenetwork:

•Disconnectpowersupplyunit(socketB)inordertoswitchoffthebasepriorto
connectingittotheappropriatenetwork.
•Connecttelephonecableequippedifnecessarywithusercountryspecific
telephoneplug,tothetelephonenetwork.
•Connecttheotherendofthewiretothebase(socketI).
•Connectthemainspowersupplywiretothebase(socketB).
•Connectbasepowersupplyblocktothemains.

SocketI:TNV‐3circuit:TelecommunicationNetworkVoltage,aspersafetystandardEN
60950‐1.



5.1.3. Fastenyourbaseondesk
Itispossibletofastenbaseondeskthankstobuttonholeslocatedonbasebottomcasing.
Usespatternbesidetobestlocatescrewsposition:
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WARNING
locatescrewsposition:
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WARNING
Basemustbesetinhorizontalpositiontoinsureterminallinkworkproperly.Thisremainstruewhen
buttonholesareused.Useswalldockingstationaccessorytofastenbaseinnonhorizontalposition.
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iWL2xxWirelessSeries• 20/28 Copyright©2011Ingenico
900003061R1100004/1050Allrightsreserved