Ingenico PAYZONE iCT250 User manual

Payments
Global Payments
CounterTop – iCT250
Quick Reference Guide
July 2019

Table of Contents
1 – Introduction ............................................................................... 5
2 – General Tips ............................................................................. 5
3 – Basic Terminal Operations ....................................................... 6
Before You Begin............................................................ 6
How to Use This Guide................................................... 6
Unpacking the Box.......................................................... 6
Terminal ON/OFF ........................................................... 7
Terminal Keyboard.......................................................... 7
Numeric Data Entry......................................................... 8
Text Data Entry ............................................................... 9
Alphanumeric Data Entry ................................................ 9
Access Administrator Menu .......................................... 12
Password Management ................................................ 12
Administrator Password ................................................ 12
Manager/Supervisor/Clerk Passwords ......................... 13
Password Hierarchy...................................................... 13
Set Up Your Passwords................................................ 13
4 – Changing The Terminal Language.........................................14
5 – Accepting Payment Cards ......................................................14
To Conduct an EMV Chip Card Transaction ................ 14
To Conduct a Magnetic Stripe Transaction .................. 15
To Conduct a Contactless Transaction......................... 16
6 – Sale (Credit or Debit) Transactions ........................................16
7 – Auth Only ................................................................................20

3
8 – Void (Credit or Debit) ..............................................................20
9 – Pre-Auth and Completion (Optional) ......................................21
10 – Return ...................................................................................23
11 – Performing a Settlement (Closing the Terminal) ..................24
12 – Reprint ..................................................................................25
13 – Demo Mode .......................................................................... 25
14 – Clerk Settings .......................................................................26
Add Clerk ID.................................................................. 26
Delete Clerk ID.............................................................. 26
Print Clerk ID List .......................................................... 27
Clerk Prompt ................................................................. 27
Clerk Wording ............................................................... 27
15 – Batch Menu...........................................................................28
Batch Total.................................................................... 28
View Batch History........................................................ 28
Delete Batch ................................................................. 28
DO NOT delete the batch before the current batch is
settled. .......................................................................... 29
16 – Terminal Security..................................................................29
Use Passwords for Protection ...................................... 29
Admin Menu Password Protection................................ 29
Reports Menu Password Protection ............................. 30
Transaction Password Protection ................................. 31
Terminal Security .......................................................... 32
17 – Reports ................................................................................. 32
18 – Key Beep & Backlight ...........................................................33
19 – Installation Procedure...........................................................33
iCT250 CounterTop Connection to Magic Box Kit........ 34
iCT250 CounterTop Connection to Phone Line............ 35

4
iCT250 CounterTop Connection to Ethernet ................ 35
iCT250 CounterTop Connection to Power.................... 35
Attaching the Privacy Shield (Optional) ........................ 36
20 – Replacing the Paper Roll......................................................36
21 – Troubleshooting....................................................................38
Receipt Paper is Jammed............................................. 38
Card Reader Does Not Work Properly (Cards are Not
Read) ............................................................................ 38
Terminal Does Not Work Properly ................................ 38
Receipt is Blank ............................................................ 38
22 – Auto Download (IP Terminal Only).......................................39
23 – Cleaning................................................................................ 39
24 – Terminal Specifications ........................................................40
25 – Service and Support .............................................................41
Returning a Terminal for Service .................................. 41

5
1 – Introduction
Global Payments offers merchants a wide variety of leading payment
technology solutions, all from one reliable source. As one of the world’s
largest and most trusted payment technology solution providers, Global
Payments combines industry-leading expertise with over 50 years of
Canadian-specific experience. This power combination allows us to
deliver comprehensive solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up
and installing the Global Payments CounterTop Contactless point-of-
sale (POS) iCT250 terminal. For terminal-related questions or support,
please contact Global Payments Customer Care.
2 – General Tips
The following tips provided will help ensure you continue to process
smoothly with Global Payments Canada:
1. This reference guide contains information on the features and
functions capable on your terminal, as well as basic troubleshooting
techniques. Keep this guide in an easy-to-find location.
2. Perform a settlement daily; this ensures that your funds are
constantly deposited into your bank account on a regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized use of
your terminal.
4. If you have a problem with your terminal, check your cabling and
attempt a reset by unplugging and re-plugging the power supply.
5. If you have a communication problem with your terminal, verify that
there are currently no outages reported by your telephone company
or your Internet service provider.
6. The Global Payments Canada Customer Service line is open 24
hours a day, 7 days a week, to ensure there is always someone
available to assist you.

6
3 – Basic Terminal Operations
Before You Begin
The iCT250 CounterTop Contactless is a point-of-sale electronic
payment terminal designed to process debit and credit card transactions
via an Internet or standard dial connection. For terminal set-up
instructions, refer to Section 19.
CAUTION:
Due to risk of shock or terminal damage, do not use
the terminal near water, in a wet basement, bathtub,
washbowl, kitchen sink, laundry tub or near a
swimming pool. Do not use in flammable
environments.
How to Use This Guide
The terminal contains both ATM-style buttons (screen function keys) for
variable screen menu selection options and pre-configured numeric key
pad and function buttons. Variable on-screen menus will appear in bold
throughout this guide. Press the corresponding screen function key
below the display to select that option. Pre-configured buttons will
appear in CAPS.
Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the content is damaged, file a claim immediately with the
shipping company and notify Global Payments. Do not try to use
damaged equipment.
Remove the items from the carton. You should have the following items,
according to what was ordered:
•An iCT250 CounterTop Contactless terminal with paper roll
installed
•Magic box kit connected with terminal
•An external power supply
•Roll of thermal printer paper
•Quick Reference Guide

7
Terminal ON/OFF
When the terminal is connected to the power supply, it will automatically
power up, initiate an application check and then enter idle screen. To
power off the iCT250, simply disconnect the power supply from the
electrical outlet.
Terminal Keyboard
The terminal keypad contains 10 numeric keys (0-9), an up/down scroll
key, a green [Enter] key, a red [Cancel] key, a yellow [Correction] key
and a number of additional function keys. The exact number of
additional function keys varies by terminal model.

8
Special function keys provide customers with quick and easy access to
frequently used functions and tasks. The following special function keys
are present on the terminal: [F], [F1], [F2], [F3], [F4].
iCT250 Key Name
F
F1
F2
F3
F4
NOTE: Throughout the Quick Reference Guide, to use the [
▼
] function, press the [F2] key; to use the [
▲
]
function, press the [F3] key.
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only keypad
when entering data into numeric-only fields, such as card number and
amount prompts. See the following examples:
Card number is a numeric data item. To enter the value “544619999,”
press [5], [4], [4],[6], [1],[9],[9],[9] and [9] on the keypad.

9
TRANSACTION NAME
Card Number
[544619999]
Then press [Enter] to confirm the data entered. The terminal then starts
validation.
For amount entries, the terminal initially displays $0.00. For example, to
enter the value “$5.30,” press [5], [3] and [0]. No decimal point is
entered.
TRANSACTION NAME
Enter Sale
Amount
[$5.30]
Then press [Enter] to confirm the data entered. The terminal then starts
validation.
Text Data Entry
When performing data entry into text-only fields, the terminal keypad
automatically defaults to all alpha characters.
Alphanumeric Data Entry
NOTE:
When performing data entry on screens that accept both
alpha and numeric characters, the method of using a shift
key “F” to access the alpha characters and special
characters is implemented. By pressing the numeric key first
and then pressing the “F” key, you can scroll through all
characters programmed on that key.
The Administrator key is also designated for other special characters;
it is marked with a period, comma, # (pound) and * (asterisk). To select
one of the special characters, press that key and then press the [F] key
until the desired character appears.
An alphanumeric data entry example is shown below:

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FOOTER S
Enter Footer 1
Amount
[]
Footer 1 is an optional alphanumeric data item from zero to 24
characters. The following example shows how to enter the message
“Open 24HR” using multiple key presses.
Step
Terminal Display
Merchant Action
1
FOOTERS
No action.
Enter Footer 1
[]
2
FOOTERS
Press [6] once.
Press [F] key three times.
Enter Footer 1
[O]
3
FOOTERS
Press [7] once.
Press [F] four times.
Enter Footer 1
[Op]
4
FOOTERS
Press [3] once.
Press [F] five times.
Enter Footer 1
[Ope]
5
FOOTERS
Press [6] once.
Press [F] five times.
Enter Footer 1
[Open]
6
FOOTERS
Press [0] once.
Press [F] two times.
Enter Footer 1
[Open ]