Ingenico iWL200 Series User manual

iWL200 Series

Terminal User Guide Contents
i
1. Introduction ................................................................................................1
Thank You...................................................................................................................... 1
This User Guide.............................................................................................................. 1
Keeping Records............................................................................................................ 1
Helpdesk Information...................................................................................................... 1
Security of Your Terminal ............................................................................................... 2
Caring for Your Terminal................................................................................................. 2
Terminal Management System....................................................................................... 3
Supervisor Password...................................................................................................... 3
End of Day Process........................................................................................................ 3
Paper Rolls..................................................................................................................... 3
Starting to Use Your Terminal......................................................................................... 4
2. Your Terminal.............................................................................................5
Contents of Box.............................................................................................................. 5
Terminal Model............................................................................................................... 6
Terminal Overview.......................................................................................................... 6
Base Overview................................................................................................................ 7
Battery Installation.......................................................................................................... 9
Terminal Keypad & Display........................................................................................... 11
Menu System................................................................................................................ 15
Bluetooth Association ................................................................................................... 15
PSTN & Ethernet Connectivity...................................................................................... 16
SIM Card Installation .................................................................................................... 17
Wi-Fi Setup................................................................................................................... 18
Create a Wi-Fi Connection Profile................................................................................. 19
Selecting a Wi-Fi Connection Profile............................................................................. 20
Editing a Wi-Fi Connection Profile ................................................................................ 20
Removing a Wi-Fi Connection Profile ........................................................................... 21
Loading a Paper Roll .................................................................................................... 21
Reading Cards.............................................................................................................. 22
Magnetic Stripe Reader................................................................................................ 22
Chip Card Reader......................................................................................................... 23
Contactless Reader ...................................................................................................... 24
3. Transactions.............................................................................................25
Performing Transactions............................................................................................... 25
Contactless High Value Payment (HVP) –Wallet Payments ........................................ 26
Dealing with Contactless Card Read Failures............................................................... 27
Printing the Customer Copy (Duplicate)........................................................................ 27
Sales - Inserted Cards (Method One) ........................................................................... 28
Sales - Inserted Cards (Method Two) ........................................................................... 29
Sales - Contactless Cards ............................................................................................ 30
Sales - Swiped Cards ................................................................................................... 31
Sales with Gratuity (Tip Mode)...................................................................................... 32
Sales with Gratuity - Inserted Cards (On Screen Method) ............................................ 33
Sales with Gratuity - Inserted Cards (On Ticket Method).............................................. 35
Sales with Gratuity - Swiped Cards............................................................................... 37
Sales with Cashback .................................................................................................... 38
Split Bills....................................................................................................................... 39
Surcharging .................................................................................................................. 39
Refunds........................................................................................................................ 40

Contents Terminal User Guide
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Mailorder Transactions (Customer Not Present)........................................................... 42
Mailorder - CSC/AVS Results....................................................................................... 42
Mailorder - Sales & Refunds......................................................................................... 43
Account Verification...................................................................................................... 46
Hotel Mode................................................................................................................... 47
Reversals...................................................................................................................... 48
Duplicate Receipts........................................................................................................ 48
Cash Advance.............................................................................................................. 49
Authorisation Only ........................................................................................................ 50
Declined Transactions .................................................................................................. 51
Referrals....................................................................................................................... 52
Forced Transactions..................................................................................................... 53
4. Transaction Receipts .............................................................................. 54
Merchant Copy - Signature Transactions...................................................................... 54
Merchant Copy - PIN Transactions............................................................................... 56
Merchant Copy - Contactless Transactions .................................................................. 58
Customer Copy............................................................................................................. 59
Declined and Void Receipts.......................................................................................... 62
Transaction Referencing............................................................................................... 64
5. Reports ..................................................................................................... 65
End of Day Report........................................................................................................ 66
Banking Report............................................................................................................. 67
X Balance Report.......................................................................................................... 72
Z Balance Report.......................................................................................................... 73
Stored Report ............................................................................................................... 76
TMS Report.................................................................................................................. 77
6. Supervisor Functions.............................................................................. 78
Supervisor Password.................................................................................................... 78
Supervisor Password Change (Initial Transaction) ....................................................... 79
Refund Password ......................................................................................................... 79
Supervisor Menus......................................................................................................... 80
Supervisor Sub-Menus ................................................................................................. 83
7. Troubleshooting ...................................................................................... 86
Frequently Asked Questions......................................................................................... 86
Screen Messages......................................................................................................... 89
Diagnostic Codes.......................................................................................................... 92
Menu Structure............................................................................................................. 94
8. Notes......................................................................................................... 95
Certification................................................................................................................... 95
Operating Environment................................................................................................. 96

Terminal User Guide Introduction
1
1. Introduction
Thank You
Thank you for choosing an Ingenico iWL200 Series Wireless Payment
Terminal.
Your terminal includes a variety of different functions and features to
help you accept credit and debit card transactions in a speedy and
efficient manner.
This User Guide
We recommend you thoroughly read this User Guide, together with any
other documentation that came with your terminal, as this will help you
to quickly make the best use of all the capabilities of your new terminal.
The conventions used with this User Guide are as follows:
enter - This is a button on the terminal (i.e. the ‘Enter’ key in this case).
THIS IS A SHORTCUT TO A MENU OPTION.
This is a piece of important advice.
Keeping Records
Copies of all transaction receipts and your corresponding End of Day
reports should be kept together in a safe place (preferably in date order)
for a minimum of 6 months, or longer depending on the requirements of
the card company.
Helpdesk Information
Details on how to contact the Helpdesk can be found in the Quick Start
Guide that accompanies your terminal.
You may be asked for your terminal’s Terminal Identification Number
(TID) or your terminal’s Serial Number (S/N).
The TID can be found at the top of each receipt produced by the
terminal; and the Serial Number can be found at the top of some
reports, on the reverse of your terminal and on the label underneath the
battery.

Introduction Terminal User Guide
2
Security of Your Terminal
Upon receipt of your terminal you should check for signs of tampering of
the equipment. It is strongly advised that these checks are performed
regularly after receipt.
You should check, for example: that the security seals are in place and
undamaged; the keypad is firmly in place; that there is no evidence of
unusual wires that have been connected to any ports on your terminal
or associated equipment, the chip card reader, or any other part of your
terminal.
Such checks would provide warning of any unauthorised modifications
to your terminal, and other suspicious behaviour of individuals that have
access to your terminal.
Your terminal has various tamper evident seals; detecting any
interruption to these seals your terminal will enter a ‘tampered’state. In
this state the terminal will repeatedly flash the message Alert
Irruption! and further use of the terminal will not be possible.
If you observe the Alert Irruption! message, you should contact the
terminal Helpdesk.
Caring for Your Terminal
You should take care not to spill liquids on any part of your terminal or
any associated parts and equipment.
You should clean the terminal with a soft clean cloth. The magnetic
swipe and chip card readers should be cleaned regularly with a suitable
cleaning card. To ensure safety, only clean your terminal when it is
completely powered off. Do not use water or cleaning agents on your
terminal, doing so may lead to damage.
Any damage incurred will be your responsibility and any repair or
replacement costs will be charged as appropriate. We therefore
recommend that you insure your terminal accordingly.

Terminal User Guide Introduction
3
Terminal Management System
Approximately once a month your terminal will call the Terminal
Management System (TMS) to receive any updates to the software,
details of new card schemes, and any changes to your configuration.
This call will take place automatically, normally outside of standard
trading hours and therefore it is important that your terminal is powered
on. For Bluetooth or Wi-Fi terminals, it should remain connected to a
telephone line or Local Area Network (LAN); for mobile terminals, it
should remain in an area of good mobile network signal.
Supervisor Password
Your terminal’s Supervisor functions can be accessed by means of a
Supervisor password, and therefore you are not supplied with a
Supervisor Card.
Your terminal is shipped with an initial default password of 01483, but is
configured so that a change of this password is required before you
process any transactions.
If you wish to do this before performing a transaction you should refer to
the section entitled Supervisor Password for information on how to
change the Supervisor password.
You are strongly advised to ensure that privileged access to your
terminal (including access to the Supervisor password) is only granted
to staff that have been independently verified as being trustworthy.
End of Day Process
Your terminal is an ‘online’terminal, which means that transactions are
captured when you take them so there is no requirement for ‘polling’the
terminal. You must however ensure that you perform your End of Day
reports, to find out more refer to the section entitled Reports.
Paper Rolls
You should only use approved paper rolls as supplied by your terminal
supplier. Details on how to contact us to order supplies of paper rolls
can be found on the contact sticker on the underside of your terminal. If
appropriate, you may also find these details on the inside cover of this
User Guide.

Introduction Terminal User Guide
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Starting to Use Your Terminal
In order to get up and running as quickly as possible your terminal is
pre-configured to work out of the box. There are some basics that you
should cover before using your terminal:
Before starting to use your terminal, please read all sections of this
guide carefully, together with any other documents that came with
your terminal.
You should ensure that the terminal you have received is the model
you were expecting, and that the terminal has been configured as
per your requirements, for example:
-The text on the receipt header is correct;
-Your Merchant Number is correct;
-No acquirers (such as American Express or Diners), that you
requested, are missing.
Set up your terminal in a convenient location, and familiarise
yourself with the basics. The following section, entitled Your
Terminal, will cover all of the detail required to install and
understand the basic operation of your terminal.
Step-by-step instructions for all types of sales and refunds are given
in the section entitled Transaction; for clarity these are provided
with screenshots of the terminal to guide you.
If, in the unlikely event that you encounter any problems or have
any questions relating to the operation of the terminal, read through
the section entitled Troubleshooting.
If you cannot resolve your problem you should call the terminal
Helpdesk.

Terminal User Guide Your Terminal
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2. Your Terminal
Contents of Box
The contents of the box are shown below:
Your terminal comes pre-installed with:
A rechargeable battery pack;
A paper roll;
A SIM card (mobile terminals only).
This User
Guide
iWL200
Payment Terminal
iWL200
Base Unit
UK Power
Supply Unit
UK Telephone Cable
Bluetooth Terminals only
Ethernet Cable
Bluetooth Terminals only
(optional)

Your Terminal Terminal User Guide
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Terminal Model
The Ingenico iWL200 Series Wireless Payment Terminal is a compact
and ergonomically designed terminal capable of processing card
transactions.
The iWL200 series comes in three variants:
Bluetooth terminal with PSTN and IP communications
Mobile terminal with GSM/GPRS communications
Wi-Fi terminal with Wi-Fi communications
This User Guide covers all variants so you should read this guide
carefully in order to understand the features of your particular terminal.
Terminal Overview
An overview of your terminal is shown below:
Swipe Card Slot
Display
Battery & SIM
Access Cover
Chip Card Slot
Keypad
Base Unit
Charging Port
Contactless Status Lights

Terminal User Guide Your Terminal
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Base Overview
An overview of your terminal’s base unit is shown below:
The connections available on the base are as follows:
Mobile terminals come with a base unit which has charging
capabilities only; the power socket is the only working
connection in this case.
You should set up your base unit in a convenient location close to a
power source and, for Bluetooth terminals, either a telephone socket
and/or an Ethernet socket, as required.
To open the base unit cover, located on the bottom of the base unit, you
must unclip both access clips (as shown above) and lift the cover from
the base unit. To replace the cover reverse these instructions being
sure to engage all the retaining pins before the access clips.
Terminal Charging Port
Terminal
Guides
Telephone Socket
Ethernet
Socket
Power Socket
Cover Access Clips
Base Unit Cover

Your Terminal Terminal User Guide
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In order to use a telephone connection, connect one end of the UK
Telephone Cable to the telephone socket on your base unit (marked
MODEM / TEL IN); the other end should be plugged into an analogue
telephone line (BT) socket.
In order to use a LAN connection, connect one end of an Ethernet cable
into the Ethernet socket on your base unit; the other end should be
connected to a corresponding socket on your LAN/router.
Finally connect the UK Power Supply Unit into the power socket on your
base unit and to the mains power. Your terminal is charged by placing it,
securely, on to your base unit. Your base unit must be connected to the
power supply in order to charge your terminal.
Your terminal will automatically turn on when placed on your base
unit. To indicate that the terminal has power to it, the power icon
will be displayed on the screen.

Terminal User Guide Your Terminal
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Battery Installation
Your terminal is supplied with a rechargeable battery pack.
In order to access the battery pack you must first remove the battery
access cover by unclipping the catches and lifting the cover as shown.
The battery connector is held into place with a moulded catch. This
catch engages automatically when the connector is pushed into place;
the moulded catch clicks into place (1). You should ensure that
connector is inserted correctly so that the red wire is closest to the side
of your terminal.
To remove the battery pack press the moulded catch in and pull away
the connector (2).
If the terminal displays a battery status icon with a cross in it then a
battery pack is not installed or is installed incorrectly. You will not be
able to perform transactions if there is no battery in the terminal.
The battery pack can only be charged when it is in the terminal by using
either the charger base or the optional travel charger. For maximum
efficiency it is recommended that the battery is always charged at
normal room temperature.
Red
Wire
Fig. 1
Fig. 2

Your Terminal Terminal User Guide
10
Your terminal intelligently charges the battery. To protect the battery if
the terminal is placed on charge when the battery is more than half full,
the battery will be charged at a slower rate than if the battery is low.
Rechargeable batteries can deteriorate over time. In the event that you
experience any issue with your battery please contact the Helpdesk.
The battery icon assists you in identifying the current status:
Animated battery icon: Terminal on charge, battery
charging; any bars shown steadily indicate the current
battery charge.
Steady Battery icon: Terminal on charge, battery fully
charged.
Steady battery icon: The bars shown steadily indicate the
current battery charge.
Steady battery icon: The battery charge is very low; you
should charge the battery as soon as possible.
Flashing Battery icon: The battery charge is critical; you
should charge the battery immediately.
Flashing Battery icon: Battery is not installed or installed
incorrectly; normal use of your terminal will not be possible
until the battery is installed correctly.
If the battery power is low, you may find that the terminal turns itself off
when displaying the screen saver; this is to preserve battery power.
When the battery level is critical your terminal will display a screen
advising you to recharge the terminal immediately. The battery must be
charged before further use of your terminal is possible.
You should charge new battery packs for at least 4 hours before
first use.
Only use battery packs supplied to you by your terminal
supplier.
DO NOT attempt to open the battery pack; there are no user
serviceable components and there may be a risk of explosion.
DO NOT discard old or broken battery packs; all battery packs
should be returned to your terminal supplier.

Terminal User Guide Your Terminal
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Terminal Keypad & Display
The terminal keypad is laid out as shown below:
To enter numbers press the relevant keys. If you make a mistake you
can correct this using the correction keys. Press the clear key once to
delete one character at a time. Press the cancel key once to delete the
entire line; pressing the cancel key again will cancel the transaction.
When typing in an authorisation code, for example, you may need to
enter letters as well as number. Where you see the F4 123 graphic on
screen you can toggle the input mode by pressing F4 key. To enter
uppercase letters use the ABC input mode, and to enter lowercase
letters use the abc input mode.
When entering letters, you should press the number key repeatedly until
the desired letter appears. For example, if you want to type Bthen you
must press 2, 2. To move on to next character either press another key,
or wait for the flashing cursor to appear.
Function Keys
Menu Key
Correction Keys
(Cancel/Clear)
Up/Down &
Selection
Keys
Confirmation
Key (Enter)
Standard
Data Entry
Keys

Your Terminal Terminal User Guide
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The different terminal displays are laid out as shown below:
READY
Handset: 01
READY
Handset: 01
READY
Handset: 01
READY
Handset: 01
READY
Handset: 01
Terminal
Status
Mobile Network
Status & Signal
Handset
Number
Battery & Power Icon
LAN Status
Fig. 1: iWL252 Bluetooth Terminals
Fig. 2: iWL251 Mobile Terminals
Time
Bluetooth
Status & Signal
Communication Status
Terminal
Status
Handset
Number
LAN Status
Fig. 3: iWL258 Wi-Fi Terminals
Date & Time
Wi-Fi Network
Status & Signal
Handset
Number
Terminal
Status
Time
Battery & Power Icon
Battery & Power Icon
Battery Icon
Terminal
Status
Battery Icon
Communication
Status
Handset No.
Date & Time
Mobile Network
Status & Signal
Bluetooth
Status & Signal
Fig. 4: iWL222 Bluetooth Terminals
Fig. 5: iWL221 Mobile Terminals
Date
Date

Terminal User Guide Your Terminal
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During normal operation the top row (showing the battery status and
power status icons, the communication status, and the signal icon) is
always displayed on the screen. Therefore all subsequent screen shots
in this User Guide are shown without this top row.
When your terminal has been powered on and after a short initialisation
process the terminal will display the terminal status of READY, this simply
means that the terminal has initialised and is ready to use.
If your terminal displays the NOT READY status message then your
terminal is not initialised. Press menu once, and choose the SETUP
menu option by pressing the F4 key. You should contact the terminal
Helpdesk if the problem persists after a successful TMS Call.
You will see a variety of different icons and graphics on the screen of
your terminal.
The battery icon indicates the power left in the battery.
The coloured bars indicate the health of the battery, with
red being the lowest charge and green the highest.
The animated line under the battery icon is shown when
the battery is charging.
Refer to section entitled
Battery Installation for more info.
The power icon indicates that your terminal on the base
unit and connected to the power supply.
The communication status icon indicates whether your
terminal is communicating. The possible communication
methods for your terminal are, for Bluetooth terminals:
PSTN; or for mobile terminals: GPRS and GSM.
Grey lowered icon (as shown): not connected
Yellow raised icon: connecting (PSTN only)
Green raised icon: connected (PSTN, GPRS, or GSM)
PSTN is a dial-up communication method and so the PSTN
legend will only be shown when the call has connected.
A GPRS session may be maintained longer than one
transaction making subsequent connections quicker,
therefore the GPRS legend may remain under the raised

Your Terminal Terminal User Guide
14
icon, even though no transaction is taking place.
GSM is a dial-up communication method and so the GSM
legend will only be shown when the call has connected.
The LAN status icon indicates the current availability of the
network via an Ethernet cable or Wi-Fi.
White icon: not connected
Red icon: connected; communication not available
(issue obtaining IP address from DHCP server)
Green icon: connected; communication available
This symbol may show green even if your terminal is
communicating via a different method.
iWL22x models display the letters ‘Eth’ = connected and
IP obtained or ‘ETH’ = cable connected but no IP obtained
or
or
The signal icon indicates the status of either the Bluetooth,
the mobile network or the Wi-Fi signal as appropriate,
with red being the weakest signal and green being the
strongest. Your terminal may not be able to communicate
if the signal is very poor.
For Bluetooth terminals, the last eight digits of the serial
number from the paired based unit (i.e. 60234567) are
shown with the signal icon. The serial number for the base
can be found on the label on the underside of the unit. The
accompanying Bicon shows the status of the base pairing;
it will show red if the base is not associated or is powered
off, whereas blue indicates the base is associated and is
powered on (you may additionally see a small icon in
this case).
For mobile terminals, the mobile network name is shown
with the signal icon.
For Wi-Fi terminals, the wireless network name is shown
with the signal icon.
F1 F2
F3 F4
These labels indicate the option that can be selected by
pressing the corresponding function key. These are most
commonly seen on standard or choice menu screens.
Eth & ETH

Terminal User Guide Your Terminal
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Menu System
When you press the menu key from the idle screen your terminal will
enter the menu system. All the menu screens have the same layout. To
select an option press the F1, F2, F3, or F4 keys as indicated on the
screen.
When navigating around the menu structure: by pressing the menu key
you will move to the next menu screen (if available); by pressing the
cancel key you will move back to the last menu screen (if available), or
return to the idle screen.
A schematic of the whole menu structure is found in the section entitled
Menu Structure.
Bluetooth Association
Bluetooth terminals will be supplied already paired with the base unit
provided; your terminal can only use the telephone and Ethernet
connections when it is paired to the base unit.
To associate your terminal to a Bluetooth base, press the menu key
twice, then choose SUPERVISOR by pressing the F3 key. You will be
asked to type your current supervisor password, and confirm this by
pressing the enter key. Press the menu key and choose SHORT CUT by
pressing the F1 key, followed by the BLUETOOTH by pressing the F4 key.
MENU, MENU, F3, [password], ENTER, MENU, F1, F4
You can then use the up, down and enter keys to select the desired
option:
NEW BASE
Pair your terminal to a new base unit.
SELECT BASE
Select base unit from list of paired bases units.
REMOVE BASE
Remove the association with an old base unit.
PRINT BASES
Print a confirmation of paired base units.
Bluetooth terminals can only be paired with a compatible
Bluetooth base unit that is powered on.

Your Terminal Terminal User Guide
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PSTN & Ethernet Connectivity
Bluetooth terminals require either a telephone line or a LAN connection
in order to communicate.
Your terminal can be used on a variety of telephone lines, however to
use your terminal on some lines you may be required to change the
telephone network (PSTN) setting in the terminal. Your terminal is pre-
configured so that it may work on a direct telephone connection.
If your telephone line requires you to dial a 9 (for example) to obtain an
outside line then you are on a telephone exchange or switchboard and
will need to configure the 9 (for example) in the terminal so it is able to
dial out of the telephone exchange.
To configure the PSTN prefix, press the menu key twice, and then
choose SUPERVISOR by pressing the F3 key. You will be asked to type
your current supervisor password, and confirm this by pressing the
enter key, and choose CONFIG by pressing the F3 key, followed by the
PSTN PREFIX by pressing the F3 key again. Type in the PSTN prefix
(typically 9) followed by the enter key.
MENU, MENU, F3, [password], ENTER, F3, F3
If your telephone line is shared with other equipment, such as a
telephone or fax machine, then you will not be able to use your terminal
while using the telephone line with the other equipment. It is
recommended that your terminal should be used on a dedicated
telephone line.
If your telephone line has a voicemail/answering service or call waiting,
it is recommended that these features are turned off. It is also strongly
recommended that your terminal does not share with an alarm system
(RedCare line). Your terminal may not function correctly, and it may
invalidate your alarm/insurance policy.
If your telephone line has Broadband (ADSL) activated on it then you
must use an ADSL micro-filter between your terminal’s telephone line
lead and your BT socket. For more information on, and to purchase
additional ADSL micro-filters you should contact your ADSL internet
service provider.
Your terminal has been pre-configured to work on a LAN that has
Dynamic Host Configuration Protocol (DHCP) enabled; this means your
terminal will automatically be assigned an IP address on your LAN.

Terminal User Guide Your Terminal
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SIM Card Installation
Mobile terminals require a SIM card in order to communicate. The SIM
card will be supplied already installed.
In order to access the SIM card you must first remove the SIM access
cover by unclipping the catches and lifting the cover as shown.
The SIM card should be inserted into the holder marked SIM. Take care
to ensure that the SIM card is inserted in the correct manner; the chip
should be facing downwards with the cut-out corner of the SIM card as
shown.
DO NOT use any tools when installing or removing your SIM
card. To avoid damage to the SIM card holder, ensure that when
installing the SIM card you do not apply undue pressure or
push the SIM card beyond the natural limits of the SIM card
holder.
Only use the SIM card supplied to you by your terminal
supplier; if your SIM card is lost, stolen, or damaged you should
contact the terminal Helpdesk immediately.
Cut-out corner