Ingenico iwl280 User manual

www.ingenico.com
28-32, boulevard de Grenelle, 75015 Paris - France / (T) [phone] / (F) [phone]
Ingenico - SA au capital de 47 656 332 / 317 218 758 RCS Nanterre
iWL280
Wireless Series
User Guide

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
2
Contents
1_Introduction
2_Présentation
2_1 Content of the box
2_1_1 Terminal
2_1_2 Base (optional)
2_2 Overview of the iWL280
2_3 Keyboard details and functionality
2_4 Touch panel
3_Use of the terminal
3_1 Switching off the terminal
3_2 Reading card
3_3 Signature handling
3_4 Installing the terminal on the base
4_Installation
4_1 Recommendation
4_2 Terminal connections
4_3 Installing Modules
4_3_1 SAM1/SAM2/SIM
4_3_2 MicroSD Memory Card
4
5
5
9
9
9
6
6
11
8
8
10
11
12
13
13
11
5
13

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
3
4_4 Paper roll
4_4_1 Mains characteristics
of INGENICO paper roll
4_4_2 Installing paper roll
4_5 Battery
4_5_1 Main characteristics
4_5_2 Installing the battery
4_5_3 charging the battery
4_5_4 changing the battery
5_Base
5_1_1 Base rear connections
5_1_2 Base downside connections
5_1_3 Fasten your base on desk
6_Recommendations
6_1 Safety
6_2 Security of your terminal
6_3 Telephone call
7_Standards
8_Environment (WEE, Batteries and Packaging)
9_Troubleshooting
26
28
15
26
27
28
18
30
17
15
18
18
19
20
22
22
23
25
31

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
4
1_Introduction
We hope that you will be fully satised with your new terminal iWL280.
This terminal is available in different models. Please select by yourself
in this documentation items related to your model.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
5
2_1_1 Terminal
2_Presentation
2_1 Content of the box
Power travel adapter
(when no base)
A battery pack disconnected
A power supply unit that
connect the base top the
mains
A telephone cable
(with base modem)
2_1_2 Base ( optional )
Base
A user’s guide
iWL280 terminal unit
equipped with a paper
roll

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
6
WARNING
The power supply unit provided with your equipment
is specially designed for Ingenico terminals. Do not use
any other power supply. The use of a power supply with
apparently similar voltage/current characteristics may
damage your terminal.
ADVICE
Keep the packaging. It must be re-used whenever the
terminal is shipped.
2_2 Overview of the iWL280
Terminal unit
3.5” TFT-LCD display
with touch panel
Smart
card reader
Easy loading printer
Magnetic card
reader
Compartment where are located:
the battery pack
the modules SAM1/
SAM2/SIM
the module microSD
the 2nd Smart card
reader (optional)
Backlit
keyboard

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
7
Weight (without paper roll nor
battery)
290g for the R25 model and 310g
for the R40 model
Dimensions (L x w x h) 150x78x44mmfor the R25 model
and 165x78x54mm for the R40
model
Electrical mains network 100-240VAC / 50-60 Hz - Class II
equipment
Connections on terminal Micro USB AB serial link
External
links
Base
Weight About 150g
Dimensions (L x w x h) 140,7x87,7x45 mm
Power supply unit
Weight About 100g
2 pole sockets 1A (terminal power
supply or base power supply)
Base unit
External
links
Power supply units are specially tted for INGENICO terminals.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
8
2_3 Keyboard details and functionality
Some keys can have other functions according to the applications that
are in the terminal.
The function key
accesses the dif-
ferent application
menus
The red key can-
cels the procedure
in progress
The green key validates input
selections and information.
It is also used to switch on the
terminal
The yellow key
cancels the last
character
Feed paper a few centimetres
if pressed for a long time
(more than 2 seconds)
2_4 Touch panel
The iWL280 device is equipped with touch panel that allows you
capture functions and menus by your nger or using a stylus (orderable
separately).

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
9
3_Use of the terminal
3_1 Switching off the terminal
Before to use the terminal, always check if the roll of paper
is present.
ADVICE
3_2 Reading card
If the battery is empty and the terminal in use is removed from
its base, the terminal automatically shuts off.
It may also be forced stopped by pressing simultaneously
and (yellow key) for one second.
In order to restart the terminal, press (green key) on
the keyboard.
The card can be read either
from bottom to top or from
top to bottom, with the stripe
facing the terminal.
Use a regular movement in
order to ensure a reliable card
reading.
Magnetic stripe card
Card reader: insert the card horizon-
tally with the metal chip facing upward
and leave in position throughout the
transaction.
Smart card

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
10
2nd card reader (Optional):
is located under terminal
trapdoor (on back of the
terminal). Insert the card up
side down chip facing the
terminal.
Bring the card rmly up to
the active zone. Keep the card
close to the reader during the
transaction
Contactless (optional)
The 4 virtual LEDs are dis-
played during the transaction.
The terminal behavior for the cardholder may depend on:
The terminal environment
Local usage (language…)
Active zone
3_3 Signature handling
The iWL280 can capture an electronic image of a customer’s
signature for transactions that require a signature and transmit
to a host system . The signature area displays on the screen for
transactions requiring a customer signature.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
11
3_4 Installing the terminal on the
base
Place the iWL280 between the anges on its base so that
the contacts of the IWL280 engage on the contacts provided
on the base (see picture below).
Connecting the terminal on the base
Once installed, the base modem is designed to always be
plugged into the mains network and be connected to a
telephone line. The telephone line should not be shared.
Using the modem base (if modem tted on your base)
4_Installation
4_1 Recommendations
Place the base on at surface near an electric socket and according to
the base to the telephone or a Ethernet socket. The terminal should
be placed far from any very hot zones, protected from vibrations,
dust, damp and electromagnetic radiation (computer screen, anti-theft
barrier etc.).
Location of the iWL280

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
12
Operating conditions
Ambiant temperature from +5°C to +45°C
Max relative humidity 85% at +40°C
Storage conditions
Ambiant temperature from -20°C to +55°C
Max relative humidity 85% at +55°C
4_2 Terminal connections
There is an USB connector (microAB) on the left side of
the iWL280 Wireless terminal (see below picture). This
connector manages Host and Slave connexions.
USB (microAB)
Connector used for PC, travel charger
adapter, USB Key, etc…)
*MicroAB connector durability: up to 10 000 mating cycles
The terminal supports USB Keys with FAT16 or FAT32
The USB Key has to be used with an USB adapter (refers to
accessories section)

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
13
4_3 Installing Modules
4_3_1 SAM1/SAM2/SIM
CAUTION
Switch off the terminal before opening the trapdoor.
Turn the terminal and unclip
the trapdoor by pushing on
the clips with your nails as
shown with the arrows on
the picture
The connector modules security SAM/
SIM are located inside the terminal, in a
closed compartment.
SAM1, SAM2 and SIM are
indentied by the engraved
marks on the lower housing
When introducing a SAM/
SIM in its slot, be sure to put
the cut corner as indicated
on the engraved marks
Close the trapdoor.
SIMSAM 1 SAM 2
4_3_2 MicroSD Memory Card
CAUTION
Switch off the terminal before opening the trapdoor.
MicroSD connector is located inside the terminal, in a closed
compartment.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
14
To install a MicroSD Memory Card:
Turn the terminal and unclip the trapdoor as
indicated previously.
Remove battery (disconnecting it is recommended).
(cf 4.5.2)
Insert the MicroSD Memory Card into the
connector slot as shown on the gure.
Be sure to put the MicroSD contacts downside and the cut
corner as indicated on the gure.
The terminal supports MicroSD up to 32GB
MicroSD
Cut corner

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
15
4_4 Paper roll
4_4_1 Mains characteristics of INGENICO
paper roll
R40 paper roll Characteristics Precisions
Color White
Width 58 mm
Diameter 40 mm
Lenght About 18 metres
Reconnect the battery (cf 4.5.2)
Close the trapdoor
To remove a MicroSD Memory Card:
Turn the terminal and unclip the trapdoor by
pushing on the clips with your nails as shown
with the arrows on the picture.
Disconnect battery as indicated previously
(disconnecting it is recommended). (cf 4.5.2)
Remove the MicroSD Memory Card. Push on
MicroSD card edge to remove it.
Reconnect the battery (cf 4.5.2)
Close the trapdoor
Depending on iWL model two paper roll can be used:

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
16
R25 paper roll Characteristics Precisions
Color White
Width 58 mm
Diameter 25 mm
Lenght About 9 metres
The thermal paper can be deteriorated by poor storage conditions, so
we recommend you to avoid:
storage in hot wet places (near air-conditioner, humidity
higher than 85%).
exposure to sunlight or ultraviolet for long periods
contact with organic solvents (solvent type adhesive)
direct contact with materials containing plasticizers
(PVC transparent folders or envelopes)
direct contact with «diazo» papers
direct contact with water
Rubbing or pressing the paper too strongly
WARNING
For best product performance, only use heat sensitized
paper approved by Ingenico.
WARNING
Switch off the terminal prior to installing a paper roll.
Use only paper approved by Ingenico.
The use of non approved paper is likely to damage the
printer of your terminal.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
17
4_4_2 Installing paper roll
Open the paper compartment by lifting the catch located at the
rear of the iWL280 and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions
shown on the below picture.
Pull the paper up to the top of the terminal.
Maintain the paper and close the lid
Press simultaneously on both upper corners of the paper ap, as
shown by arrows on picture, until it clips into position.
ADVICE
If you insert a new R40 paper roll, tear off the rst length
(one complete turn to avoid printing on adhesive tape
footprint). This is not necessary on R25 paper roll as it has
no tape.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
18
Characteristics Li-ion 2000 mAh
Charge (power supply-1A) 50% capacity in 1,5 h; full capacity in
4 hours
Battery life 450 transactions in GPRS with
fully charged battery, printing and
backlit activated.
4_5_1 Main characteristics
4_5 Battery
4_5_2 Installing the battery
*The battery capacity depends on the model of terminal and its use
WARNING
Check that the terminal is not connected to the main electric
network.
Turn your terminal and unclip the battery trapdoor by pushing on
the clips with your nails as shown on the picture.
Disengage the trapdoor.
Take the battery pack included in the
box.
Locate the battery pack connector
beside the battery compartment.
Can remain powered ON up to
150 hours with connected GPRS
link and terminal in sleeping state
starting with fully charged battery
and without energy consumption
related to backlit or radio link

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
19
4_5_3 Charging the battery
When does the battery need to be charged?
On initial start up, charge the battery for 16 hours
under the environmental conditions stated above
How does the battery need to be charged?
The environment in which the charge takes place
inuences battery lifetime and autonomy (number of
transactions)
Red wire
Battery
compartment
Plug the battery pack connector according to the connector
locating system and (as shown on picture). Verify that it locks.
Place the battery pack in its compartment.
Close the battery compartment trapdoor.
When used daily, the terminal recharges its batteries
each time it is placed on its base . Charging is automatic
When used with a terminal power supply: connect the
power supply to iWL280 microAB connector.

iWL280 Wireless Series
900004307 R11 000 03/1503
Copyright© 2015 Ingenico
All rights reserved
20
How can the battery be charged?
Place the terminal on its base
Check if the battery symbol is ashing or moving
(=battery charging).
Using the base
Connect the traveller power supply unit to the terminal
microAB connector located on the left side of the
terminal.
Connect the power supply unit to the power supply
mains network
Using the power travel adapter (the terminal is out of its base)
Check if the battery symbol is ashing or
moving(=battery charging)
4_5_4 Changing the battery
It is imperative to use a battery authorized by Ingenico.
There is danger of explosion if battery used is not approved
by Ingenico.
Charging away from any external heat source
(radiator, sun, enclosed area…)
The optimal temperature is between +15°C and
+25°C
The optimal conditions are as follows:
Remove the terminal from its base
Remove the battery trapdoor (see section
4.5.2“installing battery”)
Turn it off by pressing simultaneously and
(yellow key) for about one second