Ingenico PAYZONE iCT250 User manual

Terminal Guide
Ingenico
nICT250
nIWL220 Bluetooth
nIWL250 3G
nICT220 with IPP320 PIN

Getting Started
The Ingenico Terminal Guide will help you set up your terminal, understand your terminal’s
functionality, and troubleshoot common payment application and terminal issues.
Please note that terminal options may vary depending on the device and application you are using.
Contents
Navigating and Setting Up Your Ingenico Terminal
nICT 250
nIWL220 Bluetooth
nIWL250 3G
nICT220 with IPP320 Pin Pad
nMain Menu
Transactions
nBasic Transactions (Credit and Debit Cards)
nBasic Transactions (Credit Card Only)
nContactless Payments Transactions
nGift Card and Stored Value Card Transactions (Optional)
Functions and Features
nBasic Functions and Features
nClerk Server Management
nReports
nSettling the Batch
Reference
nAdjusting Hardware Settings
nCommon Error Codes
4
5
6
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8
10
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15
15
17
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22
23

Navigating and Setting Up
Your Ingenico Terminal

4
ICT250
How to plug in your ICT250:
To Power Supply
To Cable Mount
To Phone Line
To Internet
Note:
Connect to the phone line, Internet, or both. Insert the supplied zip tie, or screw (not provided),
through the cable mount and affix the device to a flat surface.
Function
Variable key
Scroll key
Scroll key
Variable key
System Menu
Admin Menu
Cancel Key
Clear/Back Key
Enter Key

5
IWL220 Bluetooth
How to plug in your IWL220 Bluetooth:
USB A (not applicable)
USB B (not applicable)
To Phone Line
To Power Supply
To Internet
Note:
Port to the phone line is located beneath the base.
Function
Variable key
Variable key
Scroll key
Scroll key
System Menu
Admin Menu
Cancel Key
Clear/Back Key
Enter Key

6
IWL250 3G
How to plug in your IWL250 3G:
To Power Supply
Note:
To turn ON the terminal, press [ ]. To turn OFF the terminal, press and hold [ ] and the [ ] at the same time. To recharge
the battery, connect a supported wall or car charger to the power supply port, or place the terminal on the charging base.
Function
Variable key
Variable key
Scroll key
Scroll key
System Menu
Admin Menu
Cancel Key
Clear/Back Key
Enter Key

7
ICT220 with IPP320 PIN Pad
How to plug in your ICT220 with IPP320 PIN Pad:
Note:
Connect to the phone line, Internet, or both. Insert the supplied zip tie, or screw (not provided),
through the cable mount and affix the device to a flat surface.
Function
Variable key
Scroll key
Scroll key
Variable key
System Menu
Admin Menu
Cancel Key
Clear/Back Key
Enter Key
To Power Supply
To Cable Mount
To Phone Line
To Internet
ICT220 IPP320 PIN Pad

8
Main Menu
The main menu options on the terminal idle screen may vary depending on whether your terminal is running the
Retail or Restaurant application. Take note of the differences in the menu options.
You can also customize the main menu to your preferred view by leveraging your terminals Menu Hide feature.
This feature allows you to hide the Return, Tab, Gift, TipAdjustment, RetailTip, TransAdjust, PreAuth, and Reprint
options from the main menu.
Retail Main Menu
0 – Sale
1 – Return
2 – Void
3 – Force
4 – Gift
5 – RetailTip
6 – TransAdjust
7 – PreAuth
8 – Settlement
9 – Reprint
10 – Reports
Restaurant Main Menu
0 – Sale
1 – Return
2 – Tab
3 – Void
4 – Force
5 – Gift
6 – TipAdjustment
7 – TransAdjust
8 – PreAuth
9 – Settlement
10 – Reprint
11 – Reports

9
Transactions

10
Basic Transactions (Credit and Debit Cards)
Refer to this section for information on what transactions are available and when to use them.
Begin a Transaction
In general, to begin a transaction, press [ ] to access the Main Menu and then select the transaction type
you wish to perform. Your terminal will guide you through the process
Sale
Perform a credit or debit card sale transaction when the card is present.
Display
Idle Screen
SALE
Enter Sale
Amount: $ 0.00
ICT250/IWL220/IWL250/ICT220 w IPP320
Press [ ] and [ ] to select Sale
Key in amount and press [ ]
Customer is prompted to Swipe/Insert/Tap/Key
1. Customer confirms the sale amount
2. Selects Chequing or Savings (Debit Only)
3. Enter PIN and press [ ]
4. While terminal connects, do not remove card
For contactless (tap) transactions, the customer holds their card
over the terminal until the reader flashes and/or beeps.
Sale
Swipe/Insert/Tap/Key
Glisser/Insérer Carte/
Présenter/Taper Carte
Sale/Vente $0.00
APPROVED XXXX
Remove Card
Receipt prints and approval is displayed
Press [ ] to print the customer copy
What the customer sees: