Ingenico AXIUM EX6000 User manual

www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre
AXIUM EX6000
User Guide

AXIUM EX6000 2 Copyright© 2022Ingenico–
11/17 Banks and Acquirers International Holding SAS
All rights reserved
Contents
1. Introduction................................................................................. 3
2. Presentation ............................................................................... 4
2.1 Contents of the box................................................................................................................................ 4
2.2 Overview of AXIUM EX6000................................................................................................................ 5
2.3 Key Locations and Functions .............................................................................................................. 8
2.4 Touch Panel............................................................................................................................................. 8
3. Use of the terminal .................................................................... 9
3.1 Power on/Power off the terminal ........................................................................................................ 9
3.2 Reading cards ....................................................................................................................................... 10
3.3 Front scanner Usage............................................................................................................................11
3.4 USB Type-C............................................................................................................................................11
4. Installation .................................................................................12
4.1 Recommendations ................................................................................................................................ 12
4.2 Screen Protective film......................................................................................................................... 13
4.3 Installing modules ................................................................................................................................ 13
4.4 Battery .................................................................................................................................................... 15
4.5 Visual Impaired (VI) Accessory......................................................................................................... 16
5. Recommendations ....................................................................16
5.1 Safety ....................................................................................................................................................... 16
5.2 Security of your terminal.................................................................................................................... 18
5.3 Fixed installation................................................................................................................................... 18
5.4 Cleaning the terminal .......................................................................................................................... 19
5.5 Transport and storage ........................................................................................................................ 20
6. Safety and Standards.............................................................. 20
7. Troubleshooting........................................................................ 25

AXIUM EX6000 3 Copyright© 2022Ingenico–
11/17 Banks and Acquirers International Holding SAS
All rights reserved
1. Introduction
We hope that you will be fully satisfied with your new AXIUM EX6000 terminal.
Read this guide to understand and make the best use of your terminal. It presents you the
necessary information about use, installation, maintenance, safety and security
recommendations.

AXIUM EX6000 4 Copyright© 2022Ingenico–
11/17 Banks and Acquirers International Holding SAS
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2. Presentation
2.1 Contents of the box
AXIUM EX6000 terminal
Power adapter
A battery pack
WARRANTY/ SECURITY
Use only the power supply included with the
product to ensure best
performance and safety. Maintenance should only be provided by Ingenico
authorized technician.
Failure to comply with these instructions will void the manufacturer’s
responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.

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This user guide
2.2 Overview of AXIUM EX6000
WARNING
The power supply unit provided with your equipment is specially designed for
INGENICO AXIUM EX6000 terminal. Do not use any other power supply. The
use of a power supply with apparently similar voltage/current characteristics
may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the terminal is shipped.

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1) Volume Keys
2) Scan key
3) LCD and touch screen
4) USB Type-C connector
5) Smart card reader
6) Bar code scanner indicator LED
7) Bar code scanner
8) Bar code scanner illumination light
9) Magnetic card reader
10) Contactless landing zone
11) Power key 12) Scan key

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13) LEDs for Contactless Card
14) Speaker
15) SAM card slot
16) Micro SD slot
17) Battery socket
18) Base Charging interface -
19) Flash
20) Rear camera
21) SIM 1 card slot
22) SIM 2 card slot
23) Battery compartment
24) Lanyard hole
25) Base Charging interface +
Weight
Dimension (L x W x H)
Electrical mains network
261g (including battery)
152.2 X 77.1 X 17.5mm / 5.9 x 3.0 x 0.69 in
100-240VAC/50-60Hz Class II

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2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a scan key and two volume keys.
Two physical keys on the right side of the terminal: a power button and a scan key.
Three virtual keys at the bottom of the 5-inch screen: Menu, Home and Back keys.
2.4 Touch Panel
The AXIUM EX6000 is equipped with touch panel that allows input via finger or with the use of a
stylus.

AXIUM EX6000 9 Copyright© 2022Ingenico–
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3. Use of the terminal
3.1 Power on/Power off the terminal
Power On Terminal:
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Power Off Terminal:
Press and hold <Power> button for more than 2s until the display shows the following
menu.
Press <Power off>.
Battery Low:
If the battery is empty, the terminal will automatically shut off.
Terminal restart:
In the event of abnormal behavior of the terminal, press and hold the power button for 8
seconds to force the terminal to power off.
Screen saver mode:
To conserve battery power, the screen may be turned off with a short press of the
power button. (approximately 0.5 seconds).

AXIUM EX6000 10 Copyright© 2022Ingenico–
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3.2 Reading cards
Magnetic stripe card
The card can be read bi-directionally, with the stripe
facing the terminal.
Use a consistent swipe motion to ensure a reliable
card reading.
Contactless card
Bring the card firmly up to the active zone.
Keep the card close to the reader during the
transaction.
Do not remove the card until prompted by
application or the LEDs indicate that the transaction
has been completed.
Smart card
Insert the EMV card horizontally with the metal chip
facing upward.
Leave card in this position until the transaction is
completed or prompted to remove it.

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3.3 Front scanner Usage
Press either scan button to start scanning.
A red LED will be emitted from the window in front of the terminal.
Align the red LED beam with the bar code to be scanned.
A beep will sound when the barcode is successfully scanned.
3.4 USB Type-C
USB Type-C connector is located on the left side
of the terminal.
The connector manages Host and Slave
connections.
Connector is used for the audio Jack solution.

AXIUM EX6000 12 Copyright© 2022Ingenico–
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4. Installation
4.1 Recommendations
Operating conditions
（*)Excluding battery charging
Battery charging conditions
Storage conditions
Ambient temperature*
Max relative humidity
From -10°C to +50°C (14°F to 122°F)
From 10% to 90%, Non-condensing
Ambient temperature
From 0°C to +40°C (32°F to 104°F)
Ambient temperature
Max relative humidity
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
WARNING
To prevent possible hearing damage, do not listen at high volume
levels for long periods.

AXIUM EX6000 13 Copyright© 2022Ingenico–
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4.2 Screen Protective film
Please remove the protective film from the display
before usage.
4.3 Installing modules
4.3.1 SAM /SIM1/SIM2
The SAM/SIM connectors are located inside the terminal, in a closed compartment.
Turn the terminal and remove the battery door.
WARNING
Switch off the terminal before opening the battery door.
ADVICE
SIM and SAM cards share the same form factor , please ensure that the cards
are inserted into the correct slot for the type of card.

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SAM and SIM1, SIM2 are identified by the engraved marks on the lower housing.
When introducing a SAM/SIM into slot, be sure to put the cut corner as indicated on the
picture.
Close the battery door
4.3.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed
compartment.
Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on the lower
housing.
When introducing a MicroSD in its slot, be sure to put the cut
corner as indicated on the picture.
Close the battery door.
NOTE: The terminal supports SDHC MicroSD cards up to 32GB.
WARNING
Switch off the terminal before opening the battery door.

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4.4 Battery
4.4.1 Charging the battery
When used daily, the terminal charges its battery each time the power adapter is
connected. Charging starts automatically.
In order to charge the battery:
Using the power adapter
Connect the power adapter to the terminal USB type-C connector located on the left
side of the terminal.
Connect the power adapter to the power supply mains network.
When charging, a red charge light at the top of the screen will display. This light will
turn green when the terminal is fully charged" (check that behavior!)
4.4.2 Installing the battery
Power off terminal
Turn the terminal over and remove the battery door
Locate the battery pack connector beside the battery compartment
Plug the battery pack connector according to the connector locating system.
Place the battery pack in its compartment
Replace the battery door
WARNING
Check that the terminal is not connected to the main electric network.

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4.5 Visual Impaired (VI) Accessory
Install
slide the accessory onto the terminal
from the bottom.
Remove
slide the accessory down and away from
the terminal
5. Recommendations
5.1 Safety
Lithium cell
The AXIUM EX6000 is fitted with an internal lithium cell which should only be accessed by a
qualified technician.
Battery
AXIUM EX6000 is fitted with battery specially designed for this terminal.
Only use the approved power supplies, cables and batteries listed in the Ingenico’s
catalogue.
Do not short-circuit the battery.
Do not attempt to open the battery.
Used batteries must be disposed of at the appropriated sites.
Battery lifespan depends on many factors including:
Features used.
Number of charge and discharge cycles.
Use temperature.

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Signs that the battery should be replaced:
The battery fuel gauge / percentage meter drops randomly
Charging finishes prematurely even though the battery did not accept much power
Sudden capacity drops without warning
Self-discharge rate soars and is often uneven
The battery gets very hot during charging
The battery starts bulging
SAM/SIM1/SIM2 Readers compartment
The battery door for battery, SAM/SIM1/SIM2, readers located underneath the terminal,
must be in place during the normal operation of the terminal.
See sections “Installing modules” and “Installing the battery”.
On airplanes
Your terminal must be switched off by removing the battery pack.
Remove the battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action and/or a ban on later
access to cellular network services.
Explosion areas
Some regulations restrict the use of radio equipment in chemical plants, fuel depots and
any site where blasting is carried out.
Operation near Fuel Pumps the terminal be protected by a specially fitted and certified
cover enabling use in proximity to a fuel pump.
Thunderstorm weather
According to some relevant reports, the mobile phone electromagnetic wave is good
conductor of lightning.
It is much easier to suffer lightning strike when the damp atmosphere form a magnetic
conductivity, especially in open areas.
Do not use wireless terminals under thunderstorm weather.
CAUTION
RISK OF EXPLOSION BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

AXIUM EX6000 18 Copyright© 2022Ingenico–
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Electronic health appliances
The terminal is a radio transmitter which may interfere with health appliances, such as
hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you with appropriate
advice.
5.2 Security of your terminal
This device conforms to currently applicable PCI PTS security requirements.
Upon receipt of the terminal , it is recommended to check for signs of tampering or other
unauthorized modifications to the terminal. It is recommended to check the following
periodically:
The keypad is firmly in place.
There is no evidence of unusual wires that have been connected to any ports on your
terminal or associated equipment.
Device does not display any notifications of being in a “tampered state”.
In this state the terminal will repeatedly flash the message “Warning Detected” and
further use of the terminal will not be possible.
If you observe the “Warning Detected” message, you should contact the terminal
helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being trustworthy. The terminal must never be
put in or left at a location where it could be stolen or replaced by another device
5.3 Fixed installation
Angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not
possible.
Fitted in a swivel stand or fixed in the best possible position to prevent oversight of pin
entry during use.
There should be placement of conspicuous notices and educational material that informs
the user to shield their PIN during PIN entry.

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The device must be installed so that oversight from other customers is prevented. This
may be achieved through the placement of the lanes and device, so that the customer is
automatically positioned between the device keypad and other customers. Alternatively,
it may be achieved by the environment in which the device is installed, so that the
checkout itself shields the PIN entry process.
The terminal is recommended for indoor use only within the aforementioned
environmental ranges in Section 4 of this document.
5.4 Cleaning the terminal
Good rules for proper cleaning of the terminal are:
Unplug all wires from the terminal prior to cleaning.
Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.
CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT
DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result
in damage to the terminal.
Do not clean the electrical connections.
Do not use solvents, detergents or abrasive products: Those materials might damage the
plastic or electrical contacts.
Avoid prolonged exposure of the terminal to the direct rays of the sun.
Do not put anything other than credit cards into the slot of the smart card reader.
ADVICE
Positioning of the terminal on check stand must be in such a way to make
cardholder PIN (Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers
can swivel the terminal sideways and/or tilt it forwards/backwards to a
position that makes visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN- entry keypad is not
visible.
NEVER ask the customer to divulge their PIN Code. Customers should be
advised to ensure that they are not being overlooked when entering their PIN
Code.

AXIUM EX6000 20 Copyright©
2022Ingenico–
11/17 Banks and Acquirers International Holding SAS
All rights reserved
5.5 Transport and storage
When transporting the terminal
Protect the terminal from snow, rain, and excessive exposure to the sun.
Transport with care to avoid mechanical impact.
Do not throw the unit forcibly. Prevent the package from intrusion during transportation
to avoid breakage. The product should be stored in the original packaging.
Do not store in warehouses that also contain harmful gases, or inflammable, explosive, or
corrosive chemicals.
Do not expose to strong mechanical vibrations or strong magnetic fields.
Packaging should be stored at least 15 cm above the ground and be kept away from heat,
cold, windows, or air inlet sources by at least 50cm.
Follow the specific stored conditions as noted in Section 4 of this document.
6. Safety and Standards
CE MARKING
The CE marking indicates AXIUM EX6000 complies with the requirements of
European Directive 2014/53/EU on Radio Equipment for:
The protection of the health and the safety of the user and any other person.
The protection requirements with respect to electromagnetic compatibility.
And complies with harmonized standards, as well as RoHS Directive
2011/65/EU and its amendment directives.
Operating Frequency Band (RF)
GSM B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
GSM B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
GSM B5: 824-849MHz(TX); 869-894MHz(RX)
GSM B8: 880-915MHz(TX); 925-960MHz(RX)
WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
WCDMA B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
WCDMA B5: 824-849MHz(TX); 869-894MHz(RX)
WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)