Interlogix TruVision NVR 21 User manual

TruVision NVR 21 (SP) User
Manual
P/N 1072629-EN • REV F • ISS 07AUG15

Copyright
©
2015 United Technologies Corporation. All rights reserved.
Interlogix is part of UTC Building &
Industrial Systems, a unit of United
Technologies Corporation
. All rights reserved
Trademarks and
patents
Trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the
respective products.
Manufacturer
Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
FCC compliance
Class A:
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment
in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
Canada
This Class A digital apparatus complies with Canadian ICES
-003.
Cet appareil mumérique de la cla
sse A est conforme à la norme NMB-003
du Canada.
ACMA compliance
Notice!
This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to
take adequate measures.
Certification
N4131
EU directives
2004/108/EC (EMC directive)
: Hereby, UTC Fire & Security declares that
this device is in compliance or with the essential requirements and other
relevant provisions of Directive 2004/108/EC
.
2012/19/EU (WEEE directive):
Products marked with this symbol cannot be
disposed of as unsorted municipal waste in the European Union. For proper
recycling, return this product to your local supplier upon the purchase of
equivalent new equipment, or dispose of it at designated collect
ion points.
For more information see: www.recyclethis.info.
2006/66/EC (battery directive):
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentation for specific battery
information. The battery is
marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to
your supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Contact information
For contact information
, see www.interlogix.com or
www.utcfssecurityproducts.eu

Content
Chapter 1 Product introduction 1
Product overview 1
Default settings to access the device 1
Chapter 2 Physical installation 3
Installation environment 3
Unpacking the recorder and its accessories 3
Back panel 4
Wiring the keypad 6
RS-485 ports 8
RS-232 port 9
PoE ports 9
Monitor connections 9
Rack mounting 9
Chapter 3 Getting started 11
Powering on the recorder 11
The startup wizard 12
Chapter 4 Operating instructions 16
Controlling the recorder 16
Using the front panel 16
Using the mouse 20
Using the IR remote control 21
Menu overview 24
Chapter 5 Live view 27
Description of live view 27
Video output 28
Live view mouse menu 28
Single and multiview display mode 29
Sequencing cameras 29
Live view toolbar 30
Digital zoom 31
PTZ preset and tours 32
Chapter 6 Searching files 34
Search video menu 34
Search and play back recordings by time and video type 36
Search and play back recordings by event 36
Search bookmarked recordings 37
Search snapshots 37
Log search 38
TruVision NVR 21 (SP) User Manual I

Chapter 7 Playback functionality 39
Playback mouse menu 42
Instant playback 43
24-hour playback 43
Playback speed and skip time 44
Playing back frame-by-frame 45
Digital zoom in playback 46
Creating bookmarks 46
Chapter 8 Archiving files 47
Archiving files 47
Create and archive video clips 49
Playing back archived files on a PC 50
Chapter 9 Display settings 51
Display settings 51
Layout 53
Chapter 10 Camera setup 55
IP camera status 55
Using RTSP custom protocols 57
PoE power budget 57
Camera recording settings 59
Snapshots 61
Camera OSD 61
Image settings 62
Motion detection 63
Privacy mask 64
Camera tamper 65
Restricted access camera 66
VCA Setup 67
PTZ presets and tours 68
V-Stream Encoding 71
Chapter 11 Network settings 72
Network settings 72
PPPoE settings 74
DDNS settings 75
NTP server settings 77
E-mail settings 77
Configure an FTP server to store snapshots 78
SNMP settings 79
UPnP settings 79
Network status 80
Archive network packet data 82
Network statistics 82
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Chapter 12 Recording 83
Recording schedule 83
Modify the instant replay duration 86
Manual recording 86
Hot Spare 87
Chapter 13 Alarm and event setup 89
Set up alarm inputs 89
Set up alarm outputs 91
Manual trigger 91
Alarm Audio 92
Buzzer settings 92
Alarm notification types 92
Detect video loss 93
Alarm host setup 94
Chapter 14 Device management 96
Time and date settings 96
General recorder settings 98
Configuration files 99
Upgrade system firmware 100
Holiday schedules 101
Text Insertion 101
RS-232 Settings 101
Chapter 15 Storage management 103
HDD information 103
Storage mode 105
Managing eSATA 108
S.M.A.R.T. settings 109
Bad sector detection 110
RAID 110
Chapter 16 User management 114
Add a new user 114
Customize a user’s access privileges 115
Local configuration settings 115
Remote configuration settings 116
Camera configuration settings 116
Delete a user 117
Modify a user 117
Change the Admin password 118
Chapter 17 System information 119
View system information 119
Search the system log 123
TruVision NVR 21 (SP) User Manual III

Chapter 18 Using the web browser 125
Windows 7 and Windows 8 users 125
Access the web browser 126
HTTPS settings 126
Mac Safari Browser users 128
Plug-in installation 128
Web browser live view 130
Control a PTZ dome camera via the web browser 132
Play back recorded video 133
Search for event logs 134
Recording from the browser 135
Configure the recorder via the browser 135
Appendix A Specifications 139
Appendix B Port forwarding information 142
Seeking further assistance 142
Appendix C Maximum pre-recording times 144
Appendix D Default menu settings 146
Appendix E TruVision Recorder Archiving Instructions 157
Searching and playing back recorded video 157
Exporting video recordings 158
Exporting video recordings via TruVision Navigator 159
Using TruVision Player 160
Index 162
IV TruVision NVR 21 (SP) User Manual

Chapter 1
Product introduction
Product overview
The TruVision NVR 21 (TVN 21) series is a versatile, user-friendly embedded network
video recorder (NVR) series. The standard series supports up to 8 or 16 channels and
up to 4 SATA hard drives.
The TVN21S model includes an 8 or 16 channels version and an embedded PoE
switch that allows TruVision cameras to be connected in a plug and play manner.
Simply plug in the IP camera to automatically power and connect it, assign the IP
address, as well as set it up using default values. The embedded 8/16 PoE switch
provides a maximum PoE wattage of respectively 120 W and 200 W.
The TVN 21P series supports up to 8, 16, or 32 channels and up to 8 SATA hard
drives. The full TVN 21 series provides integration with the UTC portfolio of security
solutions, and offers a seamless user experience within the TruVision brand.
The TVN 21 series can be configured and operated through its on-screen display
(OSD), web browser, mobile applications, TruVision Navigator software, or third party
software using the TruVision SDK.
The recorder can be fully managed by the license-free TruVision Navigator software -
ideal for most commercial applications. It’s easy and intuitive web browser interface
enables remote configuration, viewing and searching of video on any TruVision
recorders.
Default settings to access the device
Default user names and passwords
See Table 1 on page 2 for the list of default user names and passwords. Go to
Chapter 16 “User management” on page 114 for further information.
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Chapter 1: Product introduction
Table 1: Default user names and passwords
User
Description
Administrator
There can only be one administrator.
The user name is admin. The name cannot be modified.
The default password is 1234.
Operator
The default user name is “operator.”
The default password is 2222.
Guest
The default user name is “guest.”
The default password is 3333.
Note: The default passwords should be changed for security reasons.
Default network settings
The network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to “Using the web browser” on page 125 for further information.
2 TruVision NVR 21 (SP) User Manual

Chapter 2
Physical installation
This section describes how to install the recorder.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation of the
unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specifications (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond the specified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted DVR units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package and contents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please contact your local supplier.
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Chapter 2: Physical installation
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• Brackets
• Recorder
• Hard Drive Kits
• CD with software and manuals
• TruVision NVR 21 Quick Start Guide
• TruVision NVR 21 User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
The figures below show the back panel connections and describe each connector on a
typical NVR 21 digital video recorder. Details may vary for specific models.
Before powering up the recorder, insert the hard drives and connect a main monitor for
basic operation. Once all required connections are done, enter the relevant data in the
setup wizard (see page 12).
Note: For every hardwired alarm input, connect one wire to the input connection with
the alarm number label and one wire to a ground connection (labeled G).
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Chapter 2: Physical installation
Figure 1: Back panel connections
TVN 21S back panel connections
1. Connect one CCTV monitor (BNC-type
connectors).
2. Connect one audio input to RCA connectors.
3. Connect to a RS-232 device.
10. Universal Serial Bus (USB). Connect to an
additional device such as a USB mouse,
CD/DVD burner, or USB HDD.
11. Not used.
12. Not used.
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Chapter 2: Physical installation
4. Connect to a network.
5. Connect to an optional eSATA device such as
SATAN HDD, CD/DVD-RM.
6. Connect to a power cord.
7. Connect to speakers for audio output.
8. Connect to a VGA monitor.
9. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
13. Connect to a keyboard (KTD-405 shown).
14. Connect up to 16 alarm inputs.
15. Connect up to four alarm relay outputs.
16. Connect to ground.
17. 8/16/32 PoE ports.
Wiring the keypad
The keypad uses RS-485 simplex wiring. The signal is transferred by a single twisted
pair line. A shielded STP CAT5 network cable is recommended. Ground one end of the
cable, either the first or last device on the RS-485 line.
The maximum number of devices that can be installed in one bus is 255, with a
maximum cable length of 1200 m. The cable length can be expanded using a signal
distributor.
Both the first and the last device in series should be terminated with 120 Ohm
resistance to minimize line reflections. See Figure 2 below.
Figure 2: RS-485 bus serial wiring (KTD-405 keypad shown)
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor for a star wiring configuration. See Figure 3 on page 7.
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Chapter 2: Physical installation
Figure 3: Star wiring with RS-485 signal distributor
Correct:
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Incorrect:
1. Keypad
2. I/O box
3. See section “RS-485 ports” on page 8
Use an RS-485 signal distributor to increase the maximum number of devices on the
bus as well as the total range. Each distributor output provides another RS-485 bus,
extending the output an additional 1200 m. Up to 31 recorders can be connected to
each output. See Figure 4 below.
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Chapter 2: Physical installation
Figure 4: Expanding the system with an RS-485 signal distributor
1. Keypad
2. I/O box
3. RS-485 distributor
4. See section “RS-485 ports” on page 8
Caution: Most signal distributors are unidirectional. This means that the signal only
flows from the input towards the outputs. Consequently it is not possible to connect
several keypads.
See section “RS-485 ports” below to configure the RS-485 port communication settings.
RS-485 ports
There are two RS-485 ports on the rear panel of the recorder. See Figure 5 below for
the serial pin outs.
• Dome RS-485:
A and B: Connect pan, tilt, zoom control of PTZ dome cameras. A = +, B = -
C and D: Not used
G: Ground of dome camera
G: Ground of keypad
• Keyb: Connect the keypad.
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Chapter 2: Physical installation
Figure 5: RS-485 pins
RS-232 port
Use the RS-232 port to connect text interface devices or for use by technical support.
PoE ports
Connect up to eight or 16 IP cameras to the embedded PoE ports depending on the
TVN 21S model.
Monitor connections
Connect the unit to a monitor via an appropriate cable with the VGA/HDMI connector.
The recorder provides a 1 Vp-p CVBS signal.
The recorder supports up to 1280 × 1024 / 60 Hz resolution in VGA/HDMI. The monitor
resolution should be at least 800 × 600. Adjust your monitor accordingly to this
resolution.
The VGA or HDMI monitor can be used as the main monitor of the recorder. The BNC
video output can be used as spot or alarm monitor.
Rack mounting
The TVN 21 and 21S have a 1.5U desk based chassis. The TVN 21P has a 2U desk
based chassis. Both can be easily rack-mountable with the purchase of the TVR-RK-1
rack-mount kit. Contact your local supplier to order the kit. See Figure 6 below.
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Chapter 2: Physical installation
Figure 6: TVN 21S rack-mount installation
To install the racks:
1. Attach the two small front-rack mount ears (A) to the NVR. The screws are supplied.
2. Attach the two large rear support brackets (not supplied) to the rear rails (B).
3. Attach the NVR to the front rails (C). The screws are not supplied.
10 TruVision NVR 21 (SP) User Manual

Chapter 3
Getting started
Powering on the recorder
Before starting the recorder, connect at least one monitor. Otherwise, you will not be
able to see the user interface and operate the device.
The recorder auto-detects the video mode (PAL or NTSC) on startup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. Once it is powered up,
the status LEDs on the front panel will light up.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. From the menu toolbar, click Shutdown.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. Select the Shutdown icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
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Chapter 3: Getting started
The startup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It configures all cameras to default settings. The
configuration of each camera and recorder can be customized as required.
By default the startup wizard will start once the recorder has loaded. It will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you exit the page
and return to the main wizard page.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To use the Startup wizard:
1. To launch the startup wizard without rebooting the device, go to Menu > Device
Management > General Settings and click ‘Start wizard’.
2. Select the preferred language for the system and resolution from the dropdown list
and then click Next.
3. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Click Next.
4. User configuration:
You can change the admin password and create additional users.
Mouse: Navigate to the Admin Password edit box. Click the box to display the virtual
keyboard and enter the default admin password, 1234.
Front panel or remote control: Navigate to the Admin Password edit box using the
navigation buttons. Press Enter on the front panel or remote control to display the
virtual keyboard. Enter the default admin password, 1234.
Note: You must enter an admin password. To change the Admin password, check
New Admin password and enter the new password and confirm it.
12 TruVision NVR 21 (SP) User Manual

Chapter 3: Getting started
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default password. Write it down in a safe
place so that you do not forget it. If you should forget the password to your recorder,
contact your supplier with the serial number of your recorder to obtain a secure code
to reset it.
Click Next.
5. Time and date configuration:
Select the desired time zone, date format, system time, and system date.
If Daylight saving time (DST) is required, check Enable DST and enter the desired
summer and winter times.
Note: The system time and date are visible on screen. However, they do not
appear in recordings.
Click Apply and then Next to move to the next page or click Previous to return to
the previous page.
6. Network configuration:
Configure your network settings such as the NIC type, IP address, subnet mask,
and default gateway. Enter the preferred DNS server address as well as the
alternate one to use.
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Chapter 3: Getting started
Click Next to move to the next page, or Previous to return to the previous page.
7. HDD management:
The hard drives are initialized at the factory. However if you wish to clear all data,
click Initialize to initialize the HDD and Next to move to the next page, or Previous
to return to the previous page.
8. Adding IP cameras:
Note: You do not need to search for PoE cameras. They are automatically
recognized when plugged in.
Click Search to find any available IP cameras on the LAN.
There are two ways to add an IP camera to the recorder system:
Manually: Enter the IP address of the IP camera to be added. Select the appropriate
protocol, stream number, and management port and then enter User name and
Admin password, and then click the Add button. Click, Next to move to the next
page.
Automatically: Select the desired IP cameras from the search results list. Click
Quick Add to add the selected cameras to the recorder system without modifying
the camera configuration. The search list will display all supported IP cameras that
are located on the LAN.
Click Next to move to the next page, or Previous to return to the previous page.
9. Recording configuration:
Configure your default recording settings as required. The settings apply to all
cameras connected to the recorder.
14 TruVision NVR 21 (SP) User Manual