Jabra PRO 930 User manual

www.jabra.com
User Manual
Jabra PRO™ 930 Duo
www.jabra.com
User Manual

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JABRA PROTM 930 DUO
CONTENTS
1. WELCOME..................................................................................................4
2. PRODUCT OVERVIEW ...........................................................................5
2.1 PACKAGE CONTENTS..........................................................................................................................5
2.2 HEADSET OVERVIEW...........................................................................................................................6
2.3 BASE OVERVIEW.....................................................................................................................................7
3. CONNECTING TO A PC .........................................................................8
3.1 FOLDABLE BASE STAND....................................................................................................................8
3.2 CONNECT TO PC ....................................................................................................................................9
3.3 CONNECT POWER SUPPLY TO BASE.........................................................................................9
3.4 DOCK THE HEADSET ........................................................................................................................10
4. JABRA DIRECT....................................................................................... 11
4.1 INSTALL JABRA DIRECT...................................................................................................................11
4.2 SET JABRA PRO 930 DUO AS SPEAKER AND MICROPHONE.................................11
4.3 FIRMWARE UPDATES........................................................................................................................11
5. JABRA PRO 930 DUO FEATURES ................................................... 12
5.1 HEADSET MULTI-FUNCTION BUTTON .................................................................................12
5.2 HEADSET SPEAKER VOLUME BUTTONS.............................................................................. 12
5.3 HEADSET MUTE BUTTON..............................................................................................................13
5.4 HEADSET LED INDICATOR............................................................................................................13
5.5 HEADSET AUDIO INDICATORS ..................................................................................................14
5.6 BASE VISUAL INDICATORS ............................................................................................................15
5.7 BASE AUDIO INDICATORS............................................................................................................. 15
6. BASIC CALL MANAGEMENT............................................................ 16
6.1 MAKING CALLS, ANSWERING CALLS AND ENDING CALLS
(SUPPORTED SOFTPHONES ONLY) .....................................................................................................16

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6.2 CALL WAITING (SUPPORTED SOFTPHONES ONLY)..................................................... 16
6.3 CONFERENCE CALL WITH MULTIPLE HEADSETS..........................................................17
7. ADVANCED JABRA PRO 930 DUO FEATURES .......................... 18
7.1 SAFETONE™ AUDIO PROTECTION ..........................................................................................18
7.2 WIRELESS RANGE................................................................................................................................18
7.3 CHANGE RINGTONE .........................................................................................................................18
7.4 POWER MANAGEMENT.................................................................................................................. 19
7.5 PC AUDIO DETECTION....................................................................................................................19
7.6 LISTENING TO MUSIC.......................................................................................................................19
7.7 HOW TO CHANGE ADVANCED SETTINGS .........................................................................20
7.8 HOW TO RESET ADVANCED SETTINGS................................................................................ 22
7.9 COPY SETTINGS TO MULTIPLE JABRA PRO 930 DUO BASES.................................22
7.10 FORCED PAIRING (PAIRING A NEW PRIMARY HEADSET) ......................................... 22
8. SUPPORT................................................................................................. 23
8.1 FAQS AND TROUBLESHOOTING............................................................................................... 23
9. TECHNICAL SPECIFICATIONS ......................................................... 25
9.1 JABRA PRO 930 DUO HEADSET................................................................................................ 25
9.2 HEADSET BATTERY ............................................................................................................................26
9.3 MATERIALS AND ALLERGIES.......................................................................................................26
9.4 JABRA PRO 930 DUO BASE ..........................................................................................................27
9.5 PRODUCT DISPOSAL ....................................................................................................................... 27
9.6 CERTIFICATIONS AND SAFETY APPROVALS.....................................................................28

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JABRA PROTM 930 DUO
1. WELCOME
Congratulations on purchasing your new Jabra PRO 930 Duo. We are sure you
will enjoy its wide range of features, and nd the headset comfortable to wear
and easy to use.
Jabra PRO 930 Duo headset features
• Compatible with PC and Mac.
• Wideband audio for exceptional sound quality.
• Volume and mute controls.
• Intuitive headset multi-function button for easy call handling.
• LED and audio indicators.
• Advanced hearing protection with SafeTone™.
• Noise-cancelling microphone.
• Auto sleep mode for energy conservation.
Jabra PRO 930 Duo base features
• Headset recharge docking cradle.
• Visual and audio call status indicators.
• Battery indicator.
• Voice-prompted conguration.

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JABRA PROTM 930 DUO
2. PRODUCT OVERVIEW
2.1 PACKAGE CONTENTS
Power adapter
USB cable
Base Headset

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JABRA PROTM 930 DUO
2.2 HEADSET OVERVIEW
Microphone boom arm
Speaker volume down
button
Speaker volume up
button
Mute button
Mount for
wearing-style
attachments
Recharge contact
Speaker
Noise-cancelling
microphone
LED indicator
Multi-function
button

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JABRA PROTM 930 DUO
2.3 BASE OVERVIEW
Mute indicator
Audio link
indicator
Battery indicator
Headset cradle
Headset recharge
contact
Foldable base stand
Power adapter port
USB port
Speaker

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JABRA PROTM 930 DUO
3. CONNECTING TO A PC
Refer to the Warning and Declaration guide for important safety instructions
prior to installation and use of the Jabra PRO 930 Duo.
3.1 FOLDABLE BASE STAND
The Jabra PRO 930 Duo base stand can be folded into three positions: open,
closed and standing position, as illustrated.
CLICK

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JABRA PROTM 930 DUO
3.2 CONNECT TO PC
1. Plug the USB cable to the port marked on the base.
2. Connect the USB cable to any free USB port on the PC.
3.3 CONNECT POWER SUPPLY TO BASE
1. Plug the power adapter into the port marked on the base.
2. Connect the power adapter to the mains power socket.

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JABRA PROTM 930 DUO
3.4 DOCK THE HEADSET
Dock the headset with the base
Dock the headset. When docked correctly the headset battery will begin
charging, if needed. Charge for 20 minutes or until the battery indicator on the
base is steady green.

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JABRA PROTM 930 DUO
4. JABRA DIRECT
Jabra Direct is software designed to support the Jabra PRO 930 Duo. For
optimal functionality and management of the Jabra PRO 930 Duo, it is highly
recommended to install Jabra Direct.
Jabra Direct includes drivers for various softphones. For a list of supported
softphones, visit www.jabra.com/direct
4.1 INSTALL JABRA DIRECT
To install Jabra Direct download the latest version from the Jabra website at
www.jabra.com/direct
4.2 SET JABRA PRO 930 DUO AS SPEAKER AND MICROPHONE
Before rst time use of the Jabra PRO 930 Duo, it is important to set the
Jabra PRO 930 Duo as speaker and microphone in the audio conguration
section of your softphone software (e.g. Skype). Refer to specic softphone
documentation for assistance in setting audio congurations.
4.3 FIRMWARE UPDATES
Firmware updates improve performance, or add new functionality, to your
Jabra PRO 930 Duo.
Update rmware
You can manually check for the latest rmware for all devices using Jabra
Direct, or receive automatic notications in Jabra Direct when new rmware is
available.
Note: If Jabra Direct has been mass deployed using Jabra Express, the rmware
updater will not be included with Jabra Direct.
When the base is in rmware update mode, the battery icon will change to
purple.

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JABRA PROTM 930 DUO
5. JABRA PRO 930 DUO FEATURES
5.1 HEADSET MULTI-FUNCTION BUTTON
The multi-function button can answer calls and end calls using a combination
of taps, double-taps or presses.
Multi-function button
Function Tap Double-
tap
Press and
hold (1-3
seconds)
Answer incoming call 
End current call 
Reject incoming call 
Put current call on hold, and accept
incoming call
(not supported by all softphones)

Power on 
Power o (5 secs)
5.2 HEADSET SPEAKER VOLUME BUTTONS
The speaker volume buttons adjusts the headset speaker volume.
Speaker volume
buttons

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JABRA PROTM 930 DUO
5.3 HEADSET MUTE BUTTON
The mute button mutes or un-mutes the headset microphone.
Mute button
5.4 HEADSET LED INDICATOR
The LED indicator indicates call status.
Led indicator
Headset state LED sample
(click to view) Headset state LED sample
(click to view)
Connected Headset docked in
base
Not connected Headset docked in
charger
Active call Headset docked in
unknown base
Incoming call Settings copying
Power on Settings copied
Power o Settings cannot be
copied
Pairing Firmware updating

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5.5 HEADSET AUDIO INDICATORS
The headset plays a variety of voice announcements and audio tones to
indicate headset status and actions.
Audio tones Audio Sample
(click to listen) Audio tones Audio sample (click to listen)
Power on Microphone
muted
Power o Call ended
Button tap Battery low
Button double-tap Conference start
Button press Conference end
Maximum speaker
volume reached Out of range
Minimum speaker
volume reached
Incoming call ac-
cepted

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JABRA PROTM 930 DUO
5.6 BASE VISUAL INDICATORS
The Jabra PRO 930 Duo base has three LEDs to indicate battery level, call status
and events.
1
Icon Event
Battery charging (slow
ash)
Full battery
Medium battery
Low battery
Very low battery (fast
ash)
Sleep mode (slow ash)
Unknown battery status
Microphone muted
Active audio link be-
tween headset and base
Searching for headset
5.7 BASE AUDIO INDICATORS
The base speaker is located on the rear of the base, and plays audio tones to
indicate when the base is powered on, and when there is an incoming call.
The incoming call ringtone volume is set to medium by default, and can be
changed using Jabra Control Center.

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6. BASIC CALL MANAGEMENT
6.1 MAKING CALLS, ANSWERING CALLS AND ENDING CALLS
(SUPPORTED SOFTPHONES ONLY)
Action
Make call
1. Lift headset from docking cradle, or tap the
multi-function button.
2. Dial number using softphone application.
Answer call Lift headset from docking cradle, or tap the multi-function
button.
Reject call Double-tap the headset multi-function button.
End call Dock the headset, or tap the multi-function button.
6.2 CALL WAITING (SUPPORTED SOFTPHONES ONLY)
Call waiting allows a current softphone call to be placed on hold, and
an incoming softphone call to be answered. Check specic softphone
documentation for call waiting compatibility.
Call waiting can be managed on the headset or the base.
Multi-function button
Accept incoming call, and put current call on
hold. Press (1-2 secs).
Accept incoming call, and end current call. Tap.
Reject incoming call, and remain on
current call. Double-tap.
Switch between current call, and call on hold. Press (1-2 secs).

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6.3 CONFERENCE CALL WITH MULTIPLE HEADSETS
The Jabra PRO 930 Duo is able to pair with four headsets in total for
conferencing: one primary and three secondary headsets (narrowband only).
Connect secondary headset
1. While the primary headset is undocked and on a call, dock the secondary
headset with the base hosting the call. When the headsets are successfully
paired, a double-tone will sound in the primary headset.
2. Tap the multi-function button on the primary headset to accept the
secondary headset. The audio is now shared between headsets.
Ending, or leaving, the conference
The primary headset user can end the conference by hanging up on the call.
The call is ended for all headsets.
Guests can leave the conference by pressing the multi-function on their
headset, or by docking the headset with the base. The conference call is still
active for the other headset(s).

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7. ADVANCED JABRA PRO 930 DUO FEATURES
7.1 SAFETONE™ AUDIO PROTECTION
SafeTone™ provides eective hearing protection against potential risks, such as
acoustic shock and noise exposure. SafeTone™ consists of two components,
PeakStop™ and IntelliTone™ and can be set using Jabra Control Center,
or via the Jabra PRO 930 Duo headset (see Section 7.7).
PeakStop™ acoustic shock protection
PeakStop™ automatically suppresses sounds over 118dB(A), protecting hearing
from acoustic shock.
IntelliTone™ noise-exposure protection
IntelliTone™ oers protection against acoustic shock and noise exposure over
85dB(A), corresponding to up to 8 hours of daily talk.
7.2 WIRELESS RANGE
The Jabra PRO 930 Duo supports a maximum wireless range of up to 120
meters. Physical obstructions and electromagnetic interference may shorten
this range. The wireless range can be adjusted to prevent interference with
other wireless devices (see Section 7.7).
Headset sound quality may deteriorate the further the headset is from the
base, and may improve the closer the headset is to the base. When the headset
is completely out of range, a unique tone will be played in the headset every
few seconds.
If the headset is on a call when moved out of range, the audio will be lost;
however the call will remain active at the base for 120 seconds. To restore audio
to the call, move the headset into range of the base.
If the headset remains out of range of the base for more than an hour, the
headset will power down to conserve battery.
7.3 CHANGE RINGTONE
The Jabra PRO 930 Duo has 5 ringtones to select from. The ringtones will play
in the headset and the base. To change ringtone see section 7.7.

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JABRA PROTM 930 DUO
7.4 POWER MANAGEMENT
The Jabra PRO 930 Duo provides several built-in power management features
for conserving energy.
Auto sleep mode
Auto sleep mode can be enabled using the Jabra PRO 930 Duo base (see Sec-
tion 7.7). Auto sleep mode is o by default. When enabled, the Jabra PRO 930
Duo will automatically enter sleep mode after 8 hours of inactivity, as
indicated by the battery indicator slow ashing blue. Sleep mode will end
when docking or undocking the headset.
NOTE: If the USB cord is disconnected from the PC or the PC goes into sleep
mode, the base will automatically enter sleep mode.
Automatic headset power o
After 60 minutes of no audio link between headset and base, the headset
will automatically power o. To power the headset on, tap the multi-function
button.
7.5 PC AUDIO DETECTION
The Jabra PRO 930 Duo can be congured to automatically open an audio link
between headset and PC when sound is detected on the PC. Automatic PC
audio detection is default-enabled.
Enable/Disable PC audio detection
1. Launch Jabra Control Center, and select the ´Softphone (PC)´ tab.
2. Select the relevant setting under ´PC audio control´, and then click Apply.
7.6 LISTENING TO MUSIC
Music played on a PC connected to the Jabra PRO 930 Duo will automatically
play in the headset. Alternatively double tap the multi-function button to keep
the audio link open.

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7.7 HOW TO CHANGE ADVANCED SETTINGS
Six advanced settings can be congured using the base. Voice prompts
indicate the current setting and value. The six settings are:
• Mute reminder tone.
• Ringtone.
• Base ringtone volume.
• Audio protection.
• Wireless range.
• Auto sleep mode.
1 Start setup mode
• Put on the headset.
• Simultaneously press and hold both headset
volume buttons until the voice prompt says
“Setup” and then release the buttons.
Start
setup
SETUP
2 Setup mode
• The headset buttons are used to cycle through the settings and values.
• The base lights , or voice prompts are used to indicate which setting and value is
currently selected.
Settings Values
Cycle
through
settings
Cycle
through
values
Base
light
Voice
prompt Setting Base light
Voice
prompt
Value
ash x1
Mute reminder
tone
On (default)
O
ash x2 Ringtone
Ringtone 1
(default)
Ringtone 2
Ringtone 3
Ringtone 4
Ringtone 5