Javelin J100i User manual

User's manual
J100i
NBS Technologies - December 2008
Rev. B
C
R

Quick Start
1. Unpack your Javelin card printer
Make sure the following items are included:
- Power & USB cables - Ribbon cartridge - Printer cleaning kit
- Power Transformer - Quick Start guide - Card cleaning kit
- Drivers/documentation CD
If any items are missing, please contact your dealer.
2. Open lid
Open printer lid by pressing the cover release button on the
top of your printer.
3. Black printer roller
Ensure printer is turned off.
Remove the small black printer roller from the card cleaning kit and
place it between the blue clips behind the card entry slot.
While pressing the roller down, turn power on. You will hear a loud
click as the roller is secured. At this point, let go of the roller and turn
power off.
2

4. Card cleaning cartridge
Remove the card cleaning cartridge from the card cleaning kit.
Lift the small lid of the cartridge and remove the white
adhesive roller.
Gently peel off the wrapper and replace back into the cartridge.
Avoid touching the roller surface.
Close cartridge lid and install into printer - behind the card entry
slot - by gently squeezing the two clips.
5. Loading ribbon cartridge
Peel off protective wrapper by gently pulling on the tape.
Insert the ribbon cartridge so the gears on the ends of the
rollers fit into the appropriate slots.
Close the printer lid and push down until you hear an audible click.
6. Starting to print cards
Install the Windows driver on your PC, connect the interface cable
and switch on the printer when prompted.
Insert card into slot for printing.
Card will exit from slot after printing.
3

Table of Contents
1Introduction.............................................................................. 6
Printer features
Controls, connectors, and indicators
LCD panel
2Installation and Setup................................................................ 9
General information
Unpacking the printer
Card cleaning components
Loading ribbon cartridge
Inserting cards
Installing the print driver software and setting driver options
Connecting your printer
Printing a test card
Storing cards and rollers
3Printing a Card.......................................................................... 17
Creating a sample card
Printing a sample card
4Cleaning................................................................................... 19
When to clean / how to clean
Cleaning the printhead
5Troubleshooting......................................................................... 22
Print quality issues
Ethernet connection and adapter
6Technical Specifications.............................................................. 28
General
Colour printing
Bar code
Cards
Card dimensions
Ribbon cartridges
Interface
Printer dimensions
Electrical
Environmental
Options
4

Appendix A Magnetic Encoder............................................................ 31
Magnetic card stripe encoder
Introduction
Media loading orientation
Magnetic encoder cleaning
Appendix B Smart Card Encoding.......................................................... 33
Introduction
Media loading orientation
Contact smart card
Contactless smart card
Appendix C Connecting to a Network................................................... 34
Appendix D Accessories & Supplies..................................................... 35
Ribbons
Cards
Other consumables
Accessories
Appendix E Warranty Information....................................................... 37
Printers
Printheads
Supplies
Spare parts
Appendix F Technical Support.......................................................... 38
How to return your printer
Appendix G Declarations of Conformity............................................. 39
5

1Introduction
Thank you for choosing the Javelin J360i Card Printer.
This manual guides you to efficient start up and operation of your new Card Printer.
Printer Features
The following shows the main functional features found on your J360i Printer.
2
1Introduction
Thank you for choosing the Javelin J100i card printer.
This manual guides you to efficient start up and operation of your new card printer.
Printer Features
The following shows the main functional features found on your printer.
6
CARD ENTRY / EXIT SLOT
LID OPEN BUTTON
RIBBON CARTRIDGE
CARD AND CLEANING ROLLER
STORAGE AREA
MULTI - FUNCTION
CONTROL BUTTON
LCD DISPLAY
PANEL
CARD CLEANING
CARTRIDGE

Rear Panel Controls, Connectors, and Indicators
Your printer has an LCD display panel and a panel button on the front and a power
connector, power switch, USB port and *optional Ethernet connectors/indicators at the rear.
7
USB PORT
POWER SOCKET
POWER SWITCH
REAR
*NETWORK
STATUS/ACTIVITY
INDICATOR
*ETHERNET
ADAPTER STATUS
INDICATOR *ETHERNET RESET
BUTTON
(RECESSED)
*ETHERNET
CONNECTOR
J100i
LCD
PANEL
CONTROL
BUTTON
FRONT

8
LCD Panel
The LCD panel
can display the
following messages:
Message
Operational
INITIALISING
READY
DOWNLOADING DATA
MAG ENCODING
PRINTING CYAN
PRINTING YELLOW
PRINTING MAGENTA
PRINTING BLACK
PRINTING OVERLAY
DOWNLOADING FW
CONTACT ENCODING
CONTACTLESS ENCODING
REMOVE CARD AT EXIT
CLEANING
REMOVE RIBBON THEN CLOSE LID
FEED LONG CLEANING CARD IN EXIT
REMOVE LONG CLEANING CARD
SINGLE CARD READY-PRINT OR EJECT
INSERT CARD
REMOVE CARD
LCD Panel
The LCD panel can display the following messages:
Warnings (Printer will still operate)
CLEAN PRINTER
CHECKING RIBBON
CLEANING CYCLE
CLEANING HEAD
CLEANING ROLLERS
ENCODING ERROR
CLEAN MAG HEAD
INVALID MAGNETIC DATA
REMOVE RIBBON
Errors (Printer will not operate)
CHECK RIBBON
OUT OF RIBBON
MECHANICAL ERROR
PARAMETER ERROR
COMMAND ERROR
CONTACT ERROR
CONTACTLESS ERROR
INVALID CONTACT DATA
INVALID CONTACTLESS DATA

9
2Installation and Setup
General Information
This section will guide you through the installation and setup of your card printer.
This consists of the following procedures, which should be performed in the order
presented.
Unpacking the printer
Installing the card cleaning components
Loading a ribbon
Loading cards
Installing the print driver software and setting driver options
Connecting the printer to your computer
Connecting power
Printing a test card to verify printer operation
The printer should be placed in a location that allows easy access to all sides.
The printer should never be operated while resting on its side or upside down.
Electric Shock Caution: Limit AC power supplied to the printer to 110 ~ 230
volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated
circuit breaker or other such device.
Never operate the printer in a location where operator, computer, or printer can get wet.
Personal injury could result.
The printer must be connected to an earthed electrical power source and properly
protected against electrical surges and grounding faults; the electrical reliability of the
printer is based on the reliability of the mains power source and with the earth connection.
The printer’s power supply is an internal unit that can only be serviced or replaced by
trained and authorised personnel.

Unpacking the Printer
Your card printer ships in a carton and protective anti-static bag.
Keep all packaging material in case you need to move or reship the printer.
Inspect the shipping container to ensure that no damage has occurred during shipment.
If any damage is apparent, file a claim with the shipper.
Please ensure that you have a clean and nearly dust free environment for proper
operation and storage of the printer.
Make sure the following items are included with your printer:
Quick start guide and Ribbon cartridge Printer cleaning kit
Drivers/documentation CD
Transformer Power & USB cables Card cleaning kit
If any items are missing, please contact your dealer.
10
Quick
Start!

Loading Card Cleaning Components
Installing the Printer Roller
This printer roller removes surface dust particles and oil from
the card surface, resulting in better printing. Prior to loading
the ribbon & cleaning cartridge, you must install this roller into
the printer.
1. Ensure the printer is turned off.
2. Remove the printer roller from the card cleaning kit and
place it between the blue clips behind the card entry slot.
3. While pressing the roller down, turn power on.
You will hear a loud click as the roller is secured.
At this point, let go of the roller and turn power off.
Preparing the Cartridge Cleaning Roller
Located inside the cleaning cartridge is a white adhesive roller
which is protected by a wrapper. This wrapper must be
removed prior to installing the cartridge into the printer.
1. Lift the small lid of the cartridge and remove the roller.
2. Gently peel off the wrapper and replace roller
into the cartridge. Avoid touching the roller surface.
3. Close cartridge lid.
Repeat this process for replacing dirty roller.
Installing the Cleaning Cartridge
1. Install cartridge into printer - behind the card entry
slot - by gently squeezing the two clips.
2. Close the printer lid and push down until you
hear an audible click.
11
PRINTER
ROLLER
CARTRIDGE
CLEANING
ROLLER

12
Loading Ribbon Cartridge
This printer requires approved ribbon cartridges (see appendix D). The resin thermal
transfer and dye sublimation ribbons are specifically designed for your printer.
Note: i series printers require the use of i series ribbons for full colour printing..
When the ribbon is completely used, change the whole cartridge assembly.
Each ribbon cartridge includes an adhesive cleaning roller that cleans the card as it enters
the printer.
1. Place the printer power switch in the OFF (0) position.
Electrostatic discharge caution:
DO NOT TOUCH the printhead or the electronic
components on the printhead.
Discharge of electrostatic charge from the
human body or other surfaces can damage
the printhead or other electronic components
2. Open printer lid by pressing the cover
release button on the top of your printer.
3. Peel off protective wrapper by gently pulling
on the tape.
4. Insert the ribbon cartridge with the
cleaning roller facing down, so the gears on the
ends of the rollers fit into the appropriate slots.
When the ribbon is exhausted, replace the whole cartridge.
RIBBON CARTRIDGE
CLEANING
ROLLER

1Introduction
Thank you for choosing the Javelin J360i Card Printer.
This manual guides you to efficient start up and operation of your new Card Printer.
Printer Features
The following shows the main functional features found on your J360i Printer.
213
Inserting Cards
Cards are inserted one at a time into the slot at the front of the printer.
The card is printed on the top surface and is ejected through the same slot
Note: Handle the cards only by the edges.
This figure shows the encoding orientation for contact smart-cards and cards with a
magnetic stripe.
If printing is desired on the side of the magnetic-stripe, the card should be inserted with the
stripe on the top surface and to the right.
For contactless smart-cards, orientation is not important.
STRIPE ON UNDERSIDE
AND TO THE RIGHT

1Introduction
Thank you for choosing the Javelin J360i Card Printer.
This manual guides you to efficient start up and operation of your new Card Printer.
Printer Features
The following shows the main functional features found on your J360i Printer.
2
Installing the print driver software and setting driver options
Printing with this printer requires the Windows printer driver and your card design/
issuing software or printer command level programming through the printer interface.
The printer can be used with any Windows 2000, Windows server 2003, Windows XP or
Windows Vista software application program, using the drivers provided on CD with the
printer.
This section contains information on the printing of a sample card in colour (using the 5-
panel colour ribbon YMCKO and the Windows printer driver).
Note: If updating the printer driver from a previous version, before installing the updated
printer driver, always update the firmware to the correct version first. Then delete the
existing version from your PC using the add/remove program.
Installing the print driver
To install the printer driver automatically on all operating systems, use the Javelin
Install Wizard.
Note: Ensure that you have administrative privileges to perform this installation, or contact
your IT department.
The Install Wizard will walk you through the appropriate installation steps. The Wizard will:
Automatically launch when the driver CD is inserted.
From the main menu of your documentation CD, select "DRIVERS" from the subsequent
menu. The Install Wizard will walk you through the appropriate steps.
Delete previous versions of the driver and clean up any necessary registry entries. You
must select "Remove" from the install options to remove any previous driver versions.
14

Connecting your printer
Caution: Limit electrical power supplied to the printer to 24 v DC. Limit
excess current draw to 16 amps or less, using an associated circuit breaker or
other such device. Never operate the printer in a location where operator,
computer, or printer can get wet. Personal injury could result. The printer must be
connected to an earthed electrical power supply and properly protected against
electrical surges and grounding faults. The power supply pack can only be replaced
by the same product from the manufacturer.
1. Place the printer in a location that allows easy
access to all sides. The printer should never be
operated while resting on its side or upside down.
2. Remove the yellow CAUTION label from the
back of the printer.
3. Ensure that the printer’s power switch
in the OFF (O) position.
4. Insert the power supply plug into the power
socket, attach the power cord (120v or 230v)
to the power supply, then plug the power cord
in to a grounded electrical socket of the proper
voltage and type.
5. Attach USB cable to printer and computer.
Note:If your printer has the optional Ethernet interface,
connect the Ethernet cable to the printer and to the
Ethernet network.
Important: Do not connect the USB and Ethernet interfaces at the same time.
6. Place the printer’s power switch in the ON (|) position.
The Found New Hardware window will open.
Caution: Intermittent or unpredictable operation may occur from unsecured
connectors. If damaged, the power cable must be replaced by an exact equivalent.
The socket should always be easily accessible to power off the printer.
15
USB PORT
POWER SWITCH
POWER SOCKET
ETHERNET PORT

Printing a Test Card
With ribbon and cleaning cartridge loaded, your printer is ready to print. To check the
operation of the printer, you should print a test card. (Printing a test card does not require
the printer to be connected to your computer or network, but power must be applied.)
1. Set the printer’s power switch (on the back of the printer) to the OFF (O) position.
2. While pressing the printer’s front panel button, switch the printer ON (|).
3. Hold the panel button until the LCD display panel glows blue and you are prompted to
insert a card.
4. Insert a card into the entry slot and release the panel button.
5. A test card will print after a few seconds and exit.
This is an example of the test card:
Storing Extra Cards and Cleaning Rollers
This printer includes a storage area for 100 cards and 3 cleaning rollers.
16

3Printing a Card
Printing with this printer requires the Windows Printer Driver, your card design/issuing
software or printer command level programming through the printer interface.
The printer can be used with any Windows 2000, Windows Server 2003, Windows XP or
Windows Vista software application program, using the drivers provided on CD with the printer.
Refer to chapter 2 for instructions on installing the printer driver.
Creating a Sample Card
Before you begin a new printing session, print a sample card to ensure that the cards will be
printed correctly. Follow the steps below to print your first card using the TrueColours
TM
card
printer ribbon cartridge and the Windows printer driver.
1. Go to the Microsoft Word Software.
2. If the J100i printer was not selected as the default printer, go to file> select printer and
choose Javelin J100i card printer from the printer names list. Close the print dialog box.
3. Go to file>page setup.
4. Select the size tab, and under paper size, choose card. Under orientation, select landscape
or portrait.
5. Select the margins tab, and set the top, bottom, left and right margins to O (zero).
6. Press OK to close page setup window.
7. The card appears on the window.
8. Design a card with both black and coloured text and with coloured pictures similar to the
sample card shown below.
17

Printing a Sample Card
Once you completed creating your sample card, you are ready to print. Ensure your
printer has a Javelin branded TrueColours
TM
card printer ribbon cartridge installed.
Refer to chapter 2 for instructions on installing the ribbon and loading the card.
Print your sample card as follows:
1. Select file>print to open the print dialogue box.
Ensure the following settings in the print dialogue box:
Printer name: - Javelin J100i card printer
Print to file: - Unchecked
Page range: - All
Number of copies: - 1
Collate: - Unchecked
Print what?: - Document
Print: - All pages in range
Pages per sheet: - 1 page
Scale to paper size: - No scaling
2. Click the OK button.
3. Feed in a card and start printing. The data download time will vary depending on the
complexity of the card design and the processing speed of the computer.
4. Once the printing is completed, the card is ejected from the printer.
5. Check for any discrepancies. If the sample card is correct, your printer is ready
to produce more cards.
18

4Cleaning
Caution: PROTECT YOUR FACTORY WARRANTY!
The recommended maintenance procedures must be performed to maintain your factory
warranty. Other than the recommended cleaning procedures described in this manual,
allow only Javelin authorized technicians to service this printer.
NEVER loosen, tighten, adjust, or bend, etc. a part or cable inside the printer.
NEVER use a high pressure air compressor to remove particles in the printer.
Your printer includes a simple cleaning system using pre-saturated cleaning cards
provided. The regular use of these cards will clean and maintain important parts of your
printer that cannot be reached: including printhead, the transport rollers and the magnetic
encoder station (optional feature).
When to Clean
After approximately 1000 colour cards have been printed, the printer LCD will prompt
CLEAN PRINTER, or when print quality has been degraded.
How to Clean
1. Leave power on.
2. Press and hold the control button for 5 seconds.
3. When the cleaning cycle is initiated, the LCD message REMOVE RIBBON THEN CLOSE
LID will display.
4. After the ribbon is removed and the lid is closed, the message EMPTY FEEDER THEN
CLOSE COVER will display.
5. If the lid is opened and closed without removing the ribbon, the REMOVE RIBBON THEN
CLOSE LID message will remain.
19

6. The LCD will then display FEED LONG CLEANING CARD IN EXIT. When the card sensor
registers the presence of the cleaning card, the rollers should take the card into the
printer.
7. The message CLEANING HEAD will display.
8. The message CLEANING ROLLERS will display.
9. When the cleaning process is done, the printer will eject the cleaning card. If the card
sensor still senses the cleaning card, the message REMOVE LONG CLEANING CARD will
display.
10. After the card is removed, the LCD will display READY.
You may now reload the ribbon and cards and continue printing.
20
PRINTER PATH CLEANING CARD