Javelin J420i User manual

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications Rev. 1.3
User's manual
J420i
www.nbstech.com
NBS Technologies - December 2005
C
R

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
a
Rev. 1.3
Quick Start!
Before starting to work with your new JAVELIN card printer,
please refer to this Quick Start guide.
For more complete information regarding all aspects of your
printer’s operation, please refer to the main chapters of the
printer user’s manual.
1. Install card cleaning cartridge
The card cleaning cartridge is packed separately from
the printer in a protective plastic bag. Remove carefully and
peel off tape from the cleaning roller before installing it.
Refer to printer user’s manual chapter 2 for more
information about the cleaning cartridge.
2. Install card output hopper
This two items are delivered separately from the printer
in protective plastic bags.
Refer to printer user’s manual chapter 2 for more
information.
3. Loading ribbon
First, turn on the power to the printer and raise the
printhead. Ribbon loading involves the placement of the
ribbon onto the supply and take-up spindles. As soon as
the ribbon is installed and the printhead is locked down,
the spindles will automatically rotate to take up any slack
and to synchronize the ribbon to the correct panel.
Refer to printer user’s manual chapter 2 for more
instructions.
SUPPLY SPINDLE
TAKE-UP SPINDLE

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4. Loading cards
First shuffle a stack of new cards to reduce any electrostatic charge.
Always handle cards by their edges.
Refer to printer user’s manual chapter 2 for more instructions.
5. Set card thickness control lever
This item can be operated by the user to set the card
thickness and to prevent more than one card feeding
into the printer at the same time and causing a jam.
Simply move the lever to adjust correct card
thickness position.
Refer to printer user’s manual chapter 2 for more
information.
6. Starting to print cards
First connect the interface cable and install the windows driver on your pc.
Refer to printer user’s manual chapter 3 for more instructions.
Step 1 Step 2 Step 3

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INTRODUCTION
Thank you for choosing the Javelin J420i plastic card printer.
These printers produce cards ideal for personalised identification, access control,
visitor, membership, promotion and luggage card, badges and tags.
This manual guides you to an efficient start up and operation of your
new card printer.
J420i PRINTER MODELS
Here is a quick review of the Javelin card printer series numbering and lettering
system to help you.
The Javelin J420i plastic card printer employs dye sublimation and resin thermal
transfer technologies. Model numbers include identifiers that specify options are
shown using the following lettering conventions:
This information can be found on the printer serial number panel and is also shown
on the test card.
M:Magnetic
Encoding
E: Smart Card
i: Intelligent printer.
Use only TrueColoursTM
colour ribbons from
Javelin Dealers
Optional
J420i (X) (X)
}
GENERAL INFORMATION
General
information User's manual

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ICONS
Throughout this manual, different icons highlight important information, as follows:
Important general information
Mechanical hazard, such as one associated with
moving parts, capable of resulting in equipment
damage or personal injury.
Electrical hazard, such as an exposed voltage point,
capable of causing electrical shock and personal injury.
GENERAL INFORMATION
General
information

TABLE OF CONTENTS
1GETTING STARTED ....................................................... 1
1.1 Unpacking your card printer 1
1.2 Indicators and controls 3
1.3 Printer installation 4
2OPERATION 5
2.1 Printer Features 5
2.2 Loading ribbons 6
2.3 Loading cards 8
A- Card Feeder 8
B- Card Cleaning Cartridge 10
C- Card Thickness Control Lever 11
D- Card Output Hopper 11
2.4 Reject Card Box 12
2.5 Feeding one card at a time 14
2.6 Printing a test card 15
2.7 Printer menu information 16
3STARTING TO PRINT CARDS 19
A- Install Driver on windows 95/98 20
B- Install Driver on windows NT4.0 21
C- Set Printer Driver Options and printing a test card 21
4CLEANING 23
4.1 Cleaning system 24
4.2 Cleaning the print head 25
4.3 Card Cleaning Cartridge 26
5TROUBLESHOOTING 29
5.1 Interpreting LCD Display Messages 29
5.2 Print Quality issues 32
6TECHNICAL SPECIFICATIONS 35
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TABLE OF CONTENTS
1GETTING STARTED ...................................................... 1
1.1 Unpacking your card printer ......................................................... 1
1.2 Indicators and controls ............................................................... 3
1.3 Printer installation ...................................................................... 4
2OPERATION...................................................................... 5
2.1 Printer features ......................................................................... 5
2.2 Loading ribbons ......................................................................... 6
2.3 Loading cards............................................................................ 8
A- Card cartridge ....................................................................... 8
B- Card cleaning cartridge ........................................................... 10
C- Card thickness control lever...................................................... 11
D- Card output hopper................................................................. 11
2.4 Reject card box ......................................................................... 12
2.5 Feeding one card at a time........................................................... 14
2.6 Printing a test card .................................................................... 15
2.7 Printer menu information ............................................................ 16
3PRINTING A SAMPLE CARD................................... 18
3.1 To install the J420i printer driver .................................................. 19
3.2 Set printer driver option .............................................................. 20
3.3 Printing a sample card ................................................................ 21
4CLEANING ......................................................................... 22
4.1 Cleaning system......................................................................... 23
4.2 Cleaning the printhead ............................................................... 24
4.3 Card cleaning cartridge ............................................................... 25
5TROUBLESHOOTING .................................................. 27
5.1 Interpreting LCD display messages ............................................... 27
5.2 Print quality issues ..................................................................... 31
6TECHNICAL SPECIFICATIONS................................ 34
GENERAL INFORMATION

MAGNETIC CARD STRIPE ENCODER ...................... 39
Introduction 39
A- Media Loading Orientation......................................................... 40
B- Magnetic Encoder Cleaning....................................................... 41
APPENDIX B -
SMART CARD CONTACT STATION........................... 42
Introduction ................................................................................ 42
A- Media Loading Orientation ...................... ................................. 43
B- Smart Card Contact Station Interface......................................... 43
APPENDIX C -
ACCESSORIES & SUPPLIES.......................................... 44
Ribbons .................................................................................... 44
Cards ....................................................................................... 45
Accessories............................................................................... 46
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APPENDIX A -
JAVELIN i SERIES
INTELLIGENT PRINTING SYSTEM .............................. 38
Frequently asked questions........................................................... 38
APPENDIX B -
MAGNETIC CARD STRIPE ENCODER ...................... 41
Introduction ................................................................................ 41
A- Media loading orientation ....................................................................... 42
B- Magnetic encoder cleaning .................................................................... 43
APPENDIX C -
SMART CARD CONTACT STATION .......................... 44
Introduction ................................................................................ 44
A- Media loading orientation ...................................................................... 45
B- Smart card contact station interface.................................................... 45
APPENDIX D -
ACCESSORIES & SUPPLIES ......................................... 46
Ribbons......................................................................................................... 46
Cards ............................................................................................................ 47
Accessories ................................................................................................. 48
APPENDIX E -
WARRANTY INFORMATION .......................................... 49
APPENDIX F -
TECHNICAL SUPPORT...................................................... 51
APPENDIX G - ....................................................................... 52
Declaration of Conformity ........................................................................... 52
Trademarks .................................................................................................. 53
Copyright Notice ........................................................................................... 53
GENERAL INFORMATION
General
information

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General
information
Getting
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Cleaning
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Specifications Rev. 1.3GETTING STARTED
Your J420i printer ships in a carton and protective anti-static bag.
Keep all packing material in case you need to move or re-ship the printer.
While unpacking, inspect the carton to ensure that no damage occured
during shipping.
Please ensure that you have a clean and nearly dust free environment for
proper operation and storage of the printer.
1 Getting started
1.1 Unpacking your card printer

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Specifications Rev. 1.3GETTING STARTED
POWER CABLE
USER MANUAL &
PRINTER DRIVER CD
QUICK START GUIDE
INTERFACE CABLE*
CLEANING CARTRIDGE
CARD OUTPUT HOPPERCLEANING KIT
In addition to user documentation, make sure the following items are included
with your J420i printer:
*Not supplied with Ethernet option
If any items are missing, please contact your dealer.
To reorder, please refer to Appendix D of this manual.
COLOUR RIBBON

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Cleaning
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Technical
Specifications Rev. 1.3GETTING STARTED
Your J420i printer has an LCD Display, two LEDs and two panel buttons.
LCD DISPLAY :
The 16 character LCD Display is used for :
●Showing the printer's current status
●Providing operator and service messages (Chapter 5)
LEDS :
The two LEDs are used for :
●Green: Power LED
●Amber: Alert LED (with beeper)
This alert LED is on when an error condition exists.
The beeper will sound three alert "beeps" and the LCD display will show the
associated error message.
PANEL BUTTONS:
The menu button (left) is a push button used for:
●Bringing printer into menu mode when pressed with the printer showing READY
on the LCD Display.
●Using in menu mode to scroll through menu options.
The Clear Button (right) is a push button used for:
●Clearing an error status (when LCD display shows an error report and alert
LED is on).
●Invoking automatic retry of the operation which gave the error.
●Selecting a menu option when in menu mode.
NOTE: the buttons “beep” when pressed
1.2 Indicators and Controls
Power
LED MENU CLEAR
Menu button (Next)
LCD Display
Clear Button
(Select)
Alert LED

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Technical
Specifications Rev. 1.3GETTING STARTED
The following will guide you through the installation of your J420i printer.
1.3 Printer Installation
CAUTION : Limit AC power supplied to the J420i Printer to
110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310
mA. Limit excess current draw to 16 amps or less, using an
associated circuit breaker or other such device. Never operate
the printer in a location where operator, computer, or printer
can get wet. Personal injury could result. The printer must be
connected to an earthed electrical power supply and properly
protected against electrical surges and grounding faults.
CAUTION: Intermittent or unpredictable operation may
occur from unsecured connectors. If damaged, the power
cable must be replaced by an exact equivalent.
Use only parallel cable under 3 metres in length.
1. Place the printer in a location that allows easy
access to all sides. The printer should never be
operated while resting on its side or upside down.
2. Place the printer’s power switch in the OFF
(0) position.
3. Insert the power cable to the printer power socket
and attach to grounded electrical socket of the
proper voltage and type.
4. Attach interface cable to printer and computer
and then secure.
5. Switch power on.

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Specifications Rev. 1.3OPERATION
2 Operation
2.1 Printer Features
STANDARD FEATURES
1. Printhead
2. Printhead Unlock lever
3. Card Output Hopper
4. Card Thickness Control
5. Card Cartridge
6. LCD Display
7. Card Cleaning Cartridge
8. Reject Card Box
PLEASE NOTE : Any blue items inside the printer can be operated by the user.
OPTIONAL FEATURES
A. Magnetic Encoder Station
B. Smart Card Contact Station
The following shows the features found on your J420i printer:

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2.2 Loading Ribbons
The J420i printer requires approved ribbons (See Appendix D).
The resin thermal transfer and dye sublimation ribbons are specifically designed for
your J420i printer. For optimum performance and printer life (printhead), always
use approved ribbons.
Only intelligent TrueColoursTM colour ribbons purchased from Javelin dealer
will work in the J420i printer
DO NOT TOUCH the print head or the electronic
components on the printhead carriage. Discharges
of electrostatic charge from the human body or
other surfaces can damage the printhead or other
electronic components used in this device.
1. Remove ribbon from packaging.
2. With printer power ON and READY
status, open cover and press down on the
print head unlock lever to open the print
head carriage. The printhead carriage
will pop open.
Continued on next page ......

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3. Load ribbon onto the supply spindle (under printhead
carriage) and empty core (with tape attached)
onto the take-up spindle. Make sure the ribbon
comes off the top of the supply spindle and feeds to
the top of the take-up spindle.
4. Push down on the print head lock lever until an
audible 'click' signals the locked-down position.
Please note that the ribbon automatically
synchronises whenever the printhead is
locked down.
5. Close cover.
Please note that the ribbon automatically
synchronises whenever the printhead is locked down.
The card flipper will not operate and an error will
be indicated if you try to flip a card when the cover
is open.

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2.3 Loading Cards
A - CARD CARTRIDGE
This item is used for loading cards.
1. Rotate clear cover down
2. Install cards as shown.
3. Close clear cover.

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DO NOT bend cards or touch print surfaces
as this can reduce print quality. The surface
of the cards must remain clean and dust free.
Always store cards in an enclosed container.
Ideally, use cards as soon as possible.
If cards stick together, carefully shuffle them.
* See Chapter 6, Technical Specifications, for card requirements
and capacities.

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B - INSTALL CARD CLEANING CARTRIDGE
This item is used to clean the cards entering the printer and must be fitted before
using the printer.
1. Remove card cleaning cartridge from packaging.
2. Open printer cover and remove the yellow
reminder tape from the location for the
cleaning cartridge.
3. Make sure the arrow on top of the assembly
is facing toward the rear of the printer.
Hook assembly into slot on printer and rotate down.
Ensure the assembly locks in place.

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C- CARD THICKNESS CONTROL LEVER
This item is operated by the user to prevent more than one card feeding into
the printer at the same time and causing a jam.
D - CARD OUTPUT HOPPER
This item is used for collecting printed cards.
Install card output hopper to printer by
hooking over bottom edge of card exit aperture.
Open cover, and adjust lever to the
correct position for the card thickness you
are using. Repeat for different card thickness.
(Factory setting is for 30mil (0.762 mm) card
thickness). See diagram below :
Card thickness:
A - 60mil (1.524mm) to 50mil (1.27mm)
B - 40mil (1.016mm)
C - 30mil (0.762mm) - DEFAULT
D - 20mil (0.508mm)
E* - Less than 20mil (0.508mm)
* Start at lowest position and move lever up to
match card thickness.
For other card thickness, start lever at lowest
position and move up until cards feed.

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The J420i printer is equipped with a reject card box.
When an encoding can not be completed, the card is ejected into the reject card
box. The J420i printer counts the number of cards which go into the reject card
box. After 20 cards the printer stops, the amber LED flashes and a LCD message
is displayed indicating the need to empty the reject box.
WHEN TO MAINTAIN
When LCD screen reports message
HOW TO MAINTAIN
1. Press the top of the reject card box door
as shown. Allow the door to swing down
and open.
2. Remove all cards from the reject
card box.
OPERATION
2.4 Reject Card Box
REJECT BOX FULL

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3. Swing up the reject card box door and
press the top. An audible "click" signals the
locked position.
4. Press the clear button on the front panel to
re-start the current printer job and to clear the
reject cards counter.
OPERATION