Javelin J310 User manual

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications 2 11 43 310 Rev. 1.2
engenyus limited - December 2002
User's manual
J310
www.engenyus.com
C
TM

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
ii
2 11 43 310 Rev. 1.2
FOREWORD
This manual provides installation and operation information for the
engenyus JAVELIN J310 card printers.
TECHNICAL SUPPORT
If for any reason you require product technical support, please contact the
distributor where you purchased your equipment. If they cannot help you, or at
their direction, engenyus can be reached at :
ENGENYUS LIMITED
7 Byfleet Technical Centre
Canada Road
West Byfleet
Surrey
United Kingdom KT14 7NB
Tel : [phone]
Fax : [phone]
Email : [email protected]
HOW TO RETURN YOUR PRINTER
If you have purchased your printer from an engenyus distributor, please first
contact them on their returns procedures.
Alternatively, if you have been advised to return your printer to engenyus, please
follow these procedures:
1) Before calling or returning any goods, ensure that you are able to provide the
following information:
●the product serial number
●a brief description of the reason for return
●if applicable, your technical support call reference number.
2) Contact engenyus customer services department on [phone].
3) You will be given a Returns Materials Advice (RMA) number.
4) Pack the goods in their original packaging along with any sample cards,
if appropriate, and mark the RMA number clearly on the outside of the package.
5) Return the printer to engenyus at the address as shown above.
Note: It is advisable to send the package via registered mail or a recognised
courier service to ensure confirmation of delivery.
Continued on next page ......
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General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
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Technical
Specifications 2 11 43 310 Rev. 1.2
Only complete goods in their original packaging with a
valid Returned Materials Advice (RMA) number clearly
marked on the outside can be accepted for return to engenyus.
COPYRIGHT NOTICE
This document contains information proprietary to engenyus. This document and
the information contained within is copyrighted by engenyus and may not be
duplicated in full or in part by any person without written approval from engenyus.
While every effort has been made to keep the information contained within current
and accurate as of the date of publication, no guarantee is given or implied that the
document is error-free or that it is accurate with regard to any specification.
engenyus reserves the right to make changes, for the purpose of product
improvement, at any time.
GENERAL INFORMATION

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
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2 11 43 310 Rev. 1.2
TRADEMARKS
JAVELIN and ENGENYUS are trademarks of engenyus limited. Windows and
MS-DOS are registered trademarks of Microsoft Corp. All other marks are
trademarks or registered trademarks of their respective holders.
WARRANTY INFORMATION
PRINTERS
All engenyus JAVELIN ™ printers are warranted against defects in material or
workmanship for twelve (12) months from the date of purchase by the end user.
Proof of purchase or shipment date is required to validate the warranty period. The
warranty becomes void if the equipment is modified, improperly installed or used,
damaged by accident or neglect, or if any parts are improperly installed or replaced
by the user.
SUPPLIES
These are warranted to be free from defect in material and workmanship for
a period of six (6) months for media and twelve (12) months for ribbon from
the date of shipment provided the user has complied with storage
guidelines, handling and usage of the supplies within engenyus Javelin printers.
PRINTHEADS
Since print head wear is part of normal operation, the original print head is covered
by a twelve (12) month warranty. Warranty period begins on purchase date. To
qualify for this warranty, the print head must be returned to engenyus or to an
authorised dealer. Customers are not required to purchase engenyus supplies
(media and/or ribbons) for warranty qualification. However, if it is determined that
the use of other manufacturers’ supplies has caused any defect in the print head
for which a warranty claim is made, the user is responsible for all charges required
to repair the defect. The warranty becomes void if the print head is physically worn
or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User's Manual has caused defects in the
thermal print head for which a warranty claim is made.
GENERAL INFORMATION

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
v
2 11 43 310 Rev. 1.2GENERAL INFORMATION
SPARE PARTS
All parts, maintenance kits, options kits, and accessories are warranted to be free
of defects in material and workmanship for 90 days from date of purchase (except
where otherwise noted). This warranty become void if the item is modified,
improperly installed or used, or damaged by accident or neglect.
Failure to exercise caution to protect the equipment from electrostatic discharge
damage, adverse temperature and humidity conditions or physical abuse, including,
but not limited to, improper packaging, shipping, service or repairs performed by
personnel not authorized by engenyus may void the warranty. Failure to use only
engenyus approved media may void the warranty. engenyus will, at its option, repair
or replace the equipment or any parts which are determined to be defective within
this warranty period, and which are returned to engenyus F.O.B. factory of origin.
The warranty set forth above is exclusive and no other warranty, whether written or
oral, is expressed or implied. engenyus specifically disclaims the implied warranties
of merchantability and fitness for a particular purpose.

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General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications 2 11 43 310 Rev. 1.2
European Council Directive
89/336/EEC
modified by
92/31/EEC and
93/63/EEC
EMC Directive EN 55022-B RF Emissions
control
EMC Directive EN 500082-1,
1992
Immunity to
Electromagnetic
Disturbances
Low voltage Directive EN 60950 Product Safety
73/23/EEC modified
by 93/68/EEC
Compliance to Standards
DECLARATIONS OF CONFORMITY
Model: J310 conforms to the following specification:
FCC Part 15, Subpart A, Section 15.107(a) and Section
15.109(a) Class A digital device
Supplemental Information:
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference , and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
INDUSTRY CANADA NOTICE
This device complies with Industry Canada ICS-003 class A requirements.
GENERAL INFORMATION

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Specifications 2 11 43 310 Rev. 1.2
INTRODUCTION
Thank you for choosing the Javelin J310 plastic card printer.
These printers produce cards ideal for personalised identification, access control,
visitor, membership, promotion and luggage card, badges and tags.
This manual guides you to an efficient start up and operation of your
new card printer.
J310 PRINTER MODELS
Here is a quick review of the Javelin card printer series numbering and lettering
system to help you.
The Javelin J310 plastic card printer employs dye sublimation and resin thermal
transfer technologies. Model numbers include identifiers that specify options are
shown using the following lettering conventions:
This information can be found on the printer serial number panel and is also shown
on the test card.
Part Number
M:Magnetic
Encoding
E: Smart Card
C: Colour
Optional
J310 (X)-(X) (X) - nnnnnn
}
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Specifications 2 11 43 310 Rev. 1.2
ICONS
Throughout this manual, different icons highlight important information, as follows:
Important general information
Mechanical hazard, such as one associated with
moving parts, capable of resulting in equipment
damage or personal injury.
Electrical hazard, such as an exposed voltage point,
capable of causing electrical shock and personal injury.
An area where electrostatic discharge (ESD) can cause
component damage. Use a grounding wrist band.
Elevated temperature hazard, capable of producing a burn.
Keep card printer clean by minimizing cover open time.
GENERAL INFORMATION
General
information

TABLE OF CONTENTS
1GETTING STARTED ....................................................... 1
1.1 Unpacking your card printer 1
1.2 Indicators and controls 3
1.3 Printer installation 4
2OPERATION 5
2.1 Printer Features 5
2.2 Loading ribbons 6
2.3 Loading cards 8
A- Card Feeder 8
B- Card Cleaning Cartridge 10
C- Card Thickness Control Lever 11
D- Card Output Hopper 11
2.4 Reject Card Box 12
2.5 Feeding one card at a time 14
2.6 Printing a test card 15
2.7 Printer menu information 16
3STARTING TO PRINT CARDS 19
A- Install Driver on windows 95/98 20
B- Install Driver on windows NT4.0 21
C- Set Printer Driver Options and printing a test card 21
4CLEANING 23
4.1 Cleaning system 24
4.2 Cleaning the print head 25
4.3 Card Cleaning Cartridge 26
5TROUBLESHOOTING 29
5.1 Interpreting LCD Display Messages 29
5.2 Print Quality issues 32
6TECHNICAL SPECIFICATIONS 35
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General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications 2 11 43 310 Rev. 1.2
TABLE OF CONTENTS
1GETTING STARTED ...................................................... 1
1.1 Unpacking your card printer ......................................................... 1
1.2 Indicators and controls ............................................................... 3
1.3 Printer installation ...................................................................... 4
2OPERATION...................................................................... 5
2.1 Printer features ......................................................................... 5
2.2 Loading ribbons ......................................................................... 6
2.3 Loading cards............................................................................ 8
A- Card cartridge ....................................................................... 8
B- Card cleaning cartridge ........................................................... 10
C- Card thickness control lever...................................................... 11
D- Card output hopper................................................................. 11
2.4 Feeding one card at a time........................................................... 12
2.5 Printing a test card .................................................................... 13
3STARTING TO PRINT CARDS ................................. 14
A- Install driver on Windows 95/98 .............................................. 15
B- Install driver on Windows NT4.0 ............................................... 16
C- Set printer driver options. Windows NT ...................................... 16
D- Set printer driver options. Windows 95/98 ............................... 17
E- Set printer driver options and printing a test card ........................ 17
4CLEANING ......................................................................... 18
4.1 Cleaning system......................................................................... 19
4.2 Cleaning the print head ............................................................... 20
4.3 Card cleaning cartridge ............................................................... 21
5TROUBLESHOOTING .................................................. 23
5.1 Interpreting LCD display messages ............................................... 23
5.2 Print quality issues ..................................................................... 27
6TECHNICAL SPECIFICATIONS................................ 30
GENERAL INFORMATION

MAGNETIC CARD STRIPE ENCODER ...................... 39
Introduction 39
A- Media Loading Orientation......................................................... 40
B- Magnetic Encoder Cleaning....................................................... 41
APPENDIX B -
SMART CARD CONTACT STATION........................... 42
Introduction ................................................................................ 42
A- Media Loading Orientation ...................... ................................. 43
B- Smart Card Contact Station Interface......................................... 43
APPENDIX C -
ACCESSORIES & SUPPLIES.......................................... 44
Ribbons .................................................................................... 44
Cards ....................................................................................... 45
Accessories............................................................................... 46
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Specifications 2 11 43 310 Rev. 1.2
APPENDIX A -
MAGNETIC CARD STRIPE ENCODER 34
Introduction ................................................................................ 34
A- Media loading orientation 35
B- Magnetic encoder cleaning 36
APPENDIX B -
SMART CARD CONTACT STATION 37
Introduction .37
A- Media loading orientation 38
B- Smart card contact station interface 38
APPENDIX C -
ACCESSORIES & SUPPLIES 39
Ribbons 39
Cards 40
Accessories 41
GENERAL INFORMATION
General
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