Javelin J310 User manual

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications 2 11 43 310 Rev. 1.2
engenyus limited - December 2002
User's manual
J310
www.engenyus.com
C
TM

General
information
Getting
Started
Operation
Starting to
Print Cards
Cleaning
Trouble
Shooting
Technical
Specifications
ii
2 11 43 310 Rev. 1.2
FOREWORD
This manual provides installation and operation information for the
engenyus JAVELIN J310 card printers.
TECHNICAL SUPPORT
If for any reason you require product technical support, please contact the
distributor where you purchased your equipment. If they cannot help you, or at
their direction, engenyus can be reached at :
ENGENYUS LIMITED
7 Byfleet Technical Centre
Canada Road
West Byfleet
Surrey
United Kingdom KT14 7NB
Tel : [phone]
Fax : [phone]
Email : [email protected]
HOW TO RETURN YOUR PRINTER
If you have purchased your printer from an engenyus distributor, please first
contact them on their returns procedures.
Alternatively, if you have been advised to return your printer to engenyus, please
follow these procedures:
1) Before calling or returning any goods, ensure that you are able to provide the
following information:
●the product serial number
●a brief description of the reason for return
●if applicable, your technical support call reference number.
2) Contact engenyus customer services department on [phone].
3) You will be given a Returns Materials Advice (RMA) number.
4) Pack the goods in their original packaging along with any sample cards,
if appropriate, and mark the RMA number clearly on the outside of the package.
5) Return the printer to engenyus at the address as shown above.
Note: It is advisable to send the package via registered mail or a recognised
courier service to ensure confirmation of delivery.
Continued on next page ......
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Only complete goods in their original packaging with a
valid Returned Materials Advice (RMA) number clearly
marked on the outside can be accepted for return to engenyus.
COPYRIGHT NOTICE
This document contains information proprietary to engenyus. This document and
the information contained within is copyrighted by engenyus and may not be
duplicated in full or in part by any person without written approval from engenyus.
While every effort has been made to keep the information contained within current
and accurate as of the date of publication, no guarantee is given or implied that the
document is error-free or that it is accurate with regard to any specification.
engenyus reserves the right to make changes, for the purpose of product
improvement, at any time.
GENERAL INFORMATION

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2 11 43 310 Rev. 1.2
TRADEMARKS
JAVELIN and ENGENYUS are trademarks of engenyus limited. Windows and
MS-DOS are registered trademarks of Microsoft Corp. All other marks are
trademarks or registered trademarks of their respective holders.
WARRANTY INFORMATION
PRINTERS
All engenyus JAVELIN ™ printers are warranted against defects in material or
workmanship for twelve (12) months from the date of purchase by the end user.
Proof of purchase or shipment date is required to validate the warranty period. The
warranty becomes void if the equipment is modified, improperly installed or used,
damaged by accident or neglect, or if any parts are improperly installed or replaced
by the user.
SUPPLIES
These are warranted to be free from defect in material and workmanship for
a period of six (6) months for media and twelve (12) months for ribbon from
the date of shipment provided the user has complied with storage
guidelines, handling and usage of the supplies within engenyus Javelin printers.
PRINTHEADS
Since print head wear is part of normal operation, the original print head is covered
by a twelve (12) month warranty. Warranty period begins on purchase date. To
qualify for this warranty, the print head must be returned to engenyus or to an
authorised dealer. Customers are not required to purchase engenyus supplies
(media and/or ribbons) for warranty qualification. However, if it is determined that
the use of other manufacturers’ supplies has caused any defect in the print head
for which a warranty claim is made, the user is responsible for all charges required
to repair the defect. The warranty becomes void if the print head is physically worn
or damaged; also if it is determined that failure to follow the preventive
maintenance schedule listed in the User's Manual has caused defects in the
thermal print head for which a warranty claim is made.
GENERAL INFORMATION

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2 11 43 310 Rev. 1.2GENERAL INFORMATION
SPARE PARTS
All parts, maintenance kits, options kits, and accessories are warranted to be free
of defects in material and workmanship for 90 days from date of purchase (except
where otherwise noted). This warranty become void if the item is modified,
improperly installed or used, or damaged by accident or neglect.
Failure to exercise caution to protect the equipment from electrostatic discharge
damage, adverse temperature and humidity conditions or physical abuse, including,
but not limited to, improper packaging, shipping, service or repairs performed by
personnel not authorized by engenyus may void the warranty. Failure to use only
engenyus approved media may void the warranty. engenyus will, at its option, repair
or replace the equipment or any parts which are determined to be defective within
this warranty period, and which are returned to engenyus F.O.B. factory of origin.
The warranty set forth above is exclusive and no other warranty, whether written or
oral, is expressed or implied. engenyus specifically disclaims the implied warranties
of merchantability and fitness for a particular purpose.

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European Council Directive
89/336/EEC
modified by
92/31/EEC and
93/63/EEC
EMC Directive EN 55022-B RF Emissions
control
EMC Directive EN 500082-1,
1992
Immunity to
Electromagnetic
Disturbances
Low voltage Directive EN 60950 Product Safety
73/23/EEC modified
by 93/68/EEC
Compliance to Standards
DECLARATIONS OF CONFORMITY
Model: J310 conforms to the following specification:
FCC Part 15, Subpart A, Section 15.107(a) and Section
15.109(a) Class A digital device
Supplemental Information:
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference , and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at
his own expense.
INDUSTRY CANADA NOTICE
This device complies with Industry Canada ICS-003 class A requirements.
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INTRODUCTION
Thank you for choosing the Javelin J310 plastic card printer.
These printers produce cards ideal for personalised identification, access control,
visitor, membership, promotion and luggage card, badges and tags.
This manual guides you to an efficient start up and operation of your
new card printer.
J310 PRINTER MODELS
Here is a quick review of the Javelin card printer series numbering and lettering
system to help you.
The Javelin J310 plastic card printer employs dye sublimation and resin thermal
transfer technologies. Model numbers include identifiers that specify options are
shown using the following lettering conventions:
This information can be found on the printer serial number panel and is also shown
on the test card.
Part Number
M:Magnetic
Encoding
E: Smart Card
C: Colour
Optional
J310 (X)-(X) (X) - nnnnnn
}
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ICONS
Throughout this manual, different icons highlight important information, as follows:
Important general information
Mechanical hazard, such as one associated with
moving parts, capable of resulting in equipment
damage or personal injury.
Electrical hazard, such as an exposed voltage point,
capable of causing electrical shock and personal injury.
An area where electrostatic discharge (ESD) can cause
component damage. Use a grounding wrist band.
Elevated temperature hazard, capable of producing a burn.
Keep card printer clean by minimizing cover open time.
GENERAL INFORMATION
General
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TABLE OF CONTENTS
1GETTING STARTED ....................................................... 1
1.1 Unpacking your card printer 1
1.2 Indicators and controls 3
1.3 Printer installation 4
2OPERATION 5
2.1 Printer Features 5
2.2 Loading ribbons 6
2.3 Loading cards 8
A- Card Feeder 8
B- Card Cleaning Cartridge 10
C- Card Thickness Control Lever 11
D- Card Output Hopper 11
2.4 Reject Card Box 12
2.5 Feeding one card at a time 14
2.6 Printing a test card 15
2.7 Printer menu information 16
3STARTING TO PRINT CARDS 19
A- Install Driver on windows 95/98 20
B- Install Driver on windows NT4.0 21
C- Set Printer Driver Options and printing a test card 21
4CLEANING 23
4.1 Cleaning system 24
4.2 Cleaning the print head 25
4.3 Card Cleaning Cartridge 26
5TROUBLESHOOTING 29
5.1 Interpreting LCD Display Messages 29
5.2 Print Quality issues 32
6TECHNICAL SPECIFICATIONS 35
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TABLE OF CONTENTS
1GETTING STARTED ...................................................... 1
1.1 Unpacking your card printer ......................................................... 1
1.2 Indicators and controls ............................................................... 3
1.3 Printer installation ...................................................................... 4
2OPERATION...................................................................... 5
2.1 Printer features ......................................................................... 5
2.2 Loading ribbons ......................................................................... 6
2.3 Loading cards............................................................................ 8
A- Card cartridge ....................................................................... 8
B- Card cleaning cartridge ........................................................... 10
C- Card thickness control lever...................................................... 11
D- Card output hopper................................................................. 11
2.4 Feeding one card at a time........................................................... 12
2.5 Printing a test card .................................................................... 13
3STARTING TO PRINT CARDS ................................. 14
A- Install driver on Windows 95/98 .............................................. 15
B- Install driver on Windows NT4.0 ............................................... 16
C- Set printer driver options. Windows NT ...................................... 16
D- Set printer driver options. Windows 95/98 ............................... 17
E- Set printer driver options and printing a test card ........................ 17
4CLEANING ......................................................................... 18
4.1 Cleaning system......................................................................... 19
4.2 Cleaning the print head ............................................................... 20
4.3 Card cleaning cartridge ............................................................... 21
5TROUBLESHOOTING .................................................. 23
5.1 Interpreting LCD display messages ............................................... 23
5.2 Print quality issues ..................................................................... 27
6TECHNICAL SPECIFICATIONS................................ 30
GENERAL INFORMATION

MAGNETIC CARD STRIPE ENCODER ...................... 39
Introduction 39
A- Media Loading Orientation......................................................... 40
B- Magnetic Encoder Cleaning....................................................... 41
APPENDIX B -
SMART CARD CONTACT STATION........................... 42
Introduction ................................................................................ 42
A- Media Loading Orientation ...................... ................................. 43
B- Smart Card Contact Station Interface......................................... 43
APPENDIX C -
ACCESSORIES & SUPPLIES.......................................... 44
Ribbons .................................................................................... 44
Cards ....................................................................................... 45
Accessories............................................................................... 46
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APPENDIX A -
MAGNETIC CARD STRIPE ENCODER 34
Introduction ................................................................................ 34
A- Media loading orientation 35
B- Magnetic encoder cleaning 36
APPENDIX B -
SMART CARD CONTACT STATION 37
Introduction .37
A- Media loading orientation 38
B- Smart card contact station interface 38
APPENDIX C -
ACCESSORIES & SUPPLIES 39
Ribbons 39
Cards 40
Accessories 41
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Specifications 2 11 43 310 Rev. 1.2GETTING STARTED
Your J310 printer ships in a carton and protective anti-static bag.
Keep all packing material in case you need to move or re-ship the printer.
While unpacking, inspect the carton to ensure that no damage occured
during shipping.
Please ensure that you have a clean and nearly dust free environment for
proper operation and storage of the printer.
1 Getting started
1.1 Unpacking your card printer

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Specifications 2 11 43 310 Rev. 1.2GETTING STARTED
In addition to user documentation, make sure the following items are included
with your J310 printer:
If any items are missing, please contact your dealer.
To reorder, please refer to Appendix C of this manual.
CLEANING KIT
POWER CABLE
USER MANUAL &
PRINTER DRIVER CD QUICK START GUIDE
INTERFACE CABLE
CLEANING CARTRIDGE
CARD OUTPUT HOPPERCARD CARTRIDGE

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Specifications 2 11 43 310 Rev. 1.2GETTING STARTED
Your J310 printer has an LCD Display and a Panel Button.
LCD DISPLAY :
The 16 character LCD Display is used for :
●Showing the printer's current status
●Providing operator and service messages
PANEL BUTTONS:
The panel button is a push button used for:
●Clearing errors.
●Starting and clearing a cycle.
●Printing a test card.
1.2 Indicators and Controls

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Specifications 2 11 43 310 Rev. 1.2GETTING STARTED
The following will guide you through the installation of your J310 printer.
1.3 Printer Installation
CAUTION : Limit AC power supplied to the J310 Printer to
110 - 230 V AC, 60 - 50 Hz for an associated 680 mA - 310
mA. Limit excess current draw to 16 amps or less, using an
associated circuit breaker or other such device. Never operate
the printer in a location where operator, computer, or printer
can get wet. Personal injury could result. The printer must be
connected to an earthed electrical power supply and properly
protected against electrical surges and grounding faults.
CAUTION: Intermittent or unpredictable operation may
occur from unsecured connectors. If damaged, the power
cable must be replaced by an exact equivalent.
Use only parallel cable under 3 metres in length.
1. Place the printer in a location that allows easy
access to all sides. The printer should never be
operated while resting on its side or upside down.
2. Place the printer’s power switch in the OFF
(0) position.
3. Insert the power cable to the printer power socket
and attach to grounded electrical socket of the
proper voltage and type.
4. Attach interface cable to printer and computer
and then secure.
5. Switch power on.

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2 Operation
2.1 Printer Features
STANDARD FEATURES
1. Print Head
2. Print Head Unlock lever
3. LCD Display
4. Panel Button
5. Card Output Hopper
6. Card Thickness Control
7. Card Cartridge
8. Card Cleaning Cartridge
PLEASE NOTE : Any blue items inside the printer can be operated by the user.
OPTIONAL FEATURES
A. Magnetic Encoder Station
B. Smart Card Contact Station
The following shows the features found on your J310 printer:
1
2
3
4
5
A
B
6
7
8

1. Remove ribbon from packaging.
2. With printer power ON and READY
status, open cover and press down on the
print head unlock lever to open the print
head carriage. The print head carriage
will pop open.
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2.2 Loading Ribbons
The J310 printer requires approved ribbons (See Appendix C).
The resin thermal transfer and dye sublimation ribbons are specifically designed for
your J310 printer. For optimum performance and printer life (print head), always
use approved ribbons.
DO NOT TOUCH the print head or the electronic
components on the print headcarriage. Discharges
of electrostatic charge from the human body or
other surfaces can damage the print head or other
electronic components used in this device.

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3. Load ribbon onto the supply spindle (under print
head carriage) and empty core (with tape attached)
onto the take-up spindle. Make sure the ribbon
comes off the top of the supply spindle and feeds to
the top of the take-up spindle.
4. Push down on the print head lock lever until an
audible 'click' signals the locked-down position.
Please note that the ribbon automatically
synchronises whenever the print head is
locked down.
5. Close cover.
Please note that the ribbon automatically
synchronises whenever the print head is locked down.
SUPPLY SPINDLE
TAKE UP SPINDLE
‘CLICK’

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2.3 Loading Cards
To help you load, print, and collect cards, the J310 has the following item:
A - CARD CARTRIDGE
This item is used for loading cards.
1. Install card cartridge by hooking onto
printer as shown and clicking down.
2. Install cards into card cartridge* as shown.
3. Close card cartridge.
‘CLICK’

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DO NOT bend cards or touch print surfaces
as this can reduce print quality. The surface
of the cards must remain clean and dust free.
Always store cards in an enclosed container.
Ideally, use cards as soon as possible.
If cards stick together, carefully shuffle them.
* See Chapter 6, Technical Specifications, for card requirements
and capacities.

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B - INSTALL CARD CLEANING CARTRIDGE
This item is used to clean the cards entering the printer and must be fitted before
using the printer.
1. Remove card cleaning cartridge from packaging.
2. Open printer cover and remove the yellow
reminder tape from the location for the
cleaning cartridge.
3. Make sure the arrow on top of the assembly
is facing toward the rear of the printer.
Hook assembly into slot on printer and rotate down.
Ensure the assembly locks in place.