KVH Industries TracVision 4 User manual

Satellite Television
KVHTracVision
®
4
user’s guide
•Operating Instructions
A Guide to TracVision 4

Welcome to TracVision 4
TracVision 4
User’s Guide
Congratulations on your choice of the TracVision 4, one of the
most advanced automatic satellite tracking systems available
today. This user’s guide provides all of the basic information
required to use this system and receive the satellite entertainment
you want. Detailed installation, configuration, and maintenance
information is provided in the TracVision 4 Technical Manual.
Throughout this manual, important information is marked for
your attention by these icons:
Direct questions, comments, or suggestions to:
KVH Industries, Inc. KVH Europe A/S
50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [email protected] E-mail: [email protected]
Internet: www.kvh.com Internet: www.kvh.com
If you have any comments regarding this manual, please e-mail
them to [email protected]. Your input is greatly appreciated!
A helpful tip that either directs you to
a related area within the manual or
offers suggestions on getting the
highest quality out of your system.
An alert to important information
regarding procedures, product
specifications, or product use.
An electrical safety warning to help
identify electrical issues that can be a
hazard to either this KVH product or
a user.
Information about installation,
maintenance, troubleshooting, or
other mechanical issues.
KVH Part # 54-0150-01 Rev. B
© 2004, KVH Industries, Inc. All rights reserved.
TracVision 4 Serial Number
This serial number will be required
for all troubleshooting or service
calls made regarding this product.
Click here to go to our state-
of-the-art Customer Support
web page...the fastest and
easiest way to get all of your
questions answered!

TracVision®and KVH®are registered trademarks
of KVH Industries, Inc.
TracNet™is a trademark of KVH Industries, Inc.
DVB®(Digital Video Broadcasting) is a registered trademark of the DVB Project.
DIRECTV®is a registered trademark of DIRECTV, Inc.,
a unit of the DIRECTV Group.
DISH Network™is an official trademark of
EchoStar Communications Corporation.
ExpressVu is a property of Bell ExpressVu, a wholly owned
subsidiary of Bell Satellite Services.

54-0150-01 i
Table of Contents
Table of Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.1 TracVision 4 System Overview . . . . . . . . . . . . . . . . . . . . . . . . .3
1.2 TracVision 4 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
2 Using Your TracVision 4 . . . . . . . . . . . . . . . . . . . . . . . . . .7
2.1 Receiving Satellite Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.3 Changing Channels and Switching
to the Second Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.4 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.5 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3.1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
3.2 Causes and Remedies for Common
Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
3.3 IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
3.4 Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . .23

Introduction
54-0150-01 1
1 – Introduction
This section provides a basic overview of the TracVision 4 system. It
explains how the system works and describes the function of each
component.
Contents
1.1 TracVision 4 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.2 TracVision 4 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Introduction
54-0150-01 3
1.1 TracVision 4 System Overview
A complete satellite TV system, illustrated in Figure 1-1, includes
the TracVision 4 antenna connected to the switchplate, an IRD
(satellite TV receiver), and a television set. The optional TV/SAT
Switch allows you to select a satellite at the press of a button. A
desktop or laptop computer is used to configure the system and
conduct diagnostics.
System Compatibility
The TracVision 4 satellite antenna is fully compatible with Digital
Video Broadcasting (DVB®) satellites, as well as DIRECTV®‘s
Digital Satellite Service (DSS) satellites. The system is also fully
compatible with KVH’s TracNet™2.0 Mobile High-speed Internet
System (for more information about TracNet 2.0, please visit our
web site at www.kvh.com).
In-motion Tracking
The TracVision 4 uses a state-of-the-art actively stabilized antenna
system. Once the satellite is acquired, the antenna gyro
continuously measures the heading, pitch, and roll of your vessel
and sends commands to the antenna motors to keep the antenna
pointed at the satellite at all times.
Satellite Receiver 2
Satellite Receiver 1
Options Purchased Separately
TracVision 4 Antenna
11-16 VDC
3.5 - 4.5 Amps
Power RF
TV 1
TV 2
RF
Data
Laptop PC
PC Maintenance
TV/SAT Switch
(optional)
SatAError
OtherIndicators:
•B
othblinking
green:initializing
•E
rrorlight
blinkingred:
systemproblem
ChangingSatellites:
1.PushSelectbutton
2.WaitwhileSatAor
Bblinksgreen
3.ReadywhenSatA
orSatBstays
solidgreen
SatB
Select
Switchplate
Figure 1-1
TracVision 4 System Diagram
TracVision
Figure 1-2
TracVision Identifies and
Compensates for Vessel Motion

54-0150-01
4
TracVision 4 User’s Guide
Satellite Library
Your TracVision 4 includes a pre-programmed satellite library of
North American and European satellite services. If the satellite
service you wish to receive is not already in the satellite library,
an authorized technician can add two additional satellites of your
choice to the library.
Tables 1-1 and 1-2 list the possible satellite pairs that may be
selected in North America and Europe. Contact the satellite TV
service provider of your choice for complete details and a map of
the service’s coverage area.
TracVision 4’s default satellite pairs
are:
N. America (US DIRECTV):
DSS_101 & DSS_119
Europe: Astra 1 & Hotbird
Table 1-2
Available Satellite Pairs - Europe
(European LNB required)
DSS_101 ✓✓✓
DSS_119 ✓✓✓
Echo_61 ✓✓ ✓✓
Echo_110 ✓ ✓✓✓✓
Echo_119 ✓✓ ✓✓✓
Echo_148 ✓✓ ✓✓
Expressvu ✓✓✓✓✓✓ ✓
ExpressTV ✓✓✓✓✓✓✓
DSS_101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu ExpressTV
Table 1-1
Available Satellite Pairs
- North America
(North American LNB required)
Astra 1 ✓✓ ✓✓
Astra 2N ✓✓
Astra 2S ✓✓
Hispasat
Hotbird ✓✓ ✓ ✓
Sirius ✓✓✓
Thor ✓
Astra 1 Astra 2N Astra 2S Hispasat Hotbird Sirius Thor

Introduction
54-0150-01 5
1.2 TracVision 4 Components
Your TracVision 4 system includes the following components:
Antenna Unit
The antenna unit houses the antenna positioning mechanism, low
noise block (LNB), power supply, and control elements within a
molded ABS radome. Weathertight connectors on the bottom of
the baseplate join the power, signal, and control cabling from
belowdecks units.
Switchplate
The switchplate controls power to the antenna via the On/Off
switch. It also provides a DB9 maintenance port for connecting a
computer or TV/SAT Switch for changing satellites and
configuring the system.
Integrated Receiver Decoder (IRD)
(Satellite TV Receiver)
The IRD (purchased separately) receives satellite signals from the
antenna unit for signal processing and channel selection, and
sends the signals to the TV set for viewing. Please refer to the
user’s manual provided with your selected IRD for complete
operating instructions.

Using Your TracVision 4
54-0150-01 7
2 – Using Your
TracVision 4
This section explains everything you need to know to operate your
TracVision 4 system. Antenna unit initialization and satellite acquisition
are automatic, making the system very easy to use.
Contents
2.1 Receiving Satellite Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
2.3 Changing Channels and Switching to the Second Satellite . . . . . . . . .11
2.4 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
2.5 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Using Your TracVision 4
54-0150-01 9
2.1 Receiving Satellite Signals
For TracVision 4 to receive satellite TV signals, the antenna must
have a clear line of sight to the satellite. If you only receive
intermittent signals or the antenna cannot find the satellite, check
around your vessel for any objects that could be blocking the
signal, such as other vessels, trees, buildings, other onboard
equipment, etc.
You must also be located within the selected satellite’s coverage
area in order to receive its signal. Refer to your satellite television
service manual to check the viable coverage area. For your
convenience, KVH provides links to several web sites that offer satellite
coverage information. Simply go to our web site at: www.kvh.com/
footprint.
TracVision
Figure 2-1
Be Aware of Objects that Might
Block the Satellite Signals