KVH Industries TracVision RV1 User manual

KVH Industries, Inc.
Installation Guide
TracVision®RV1

TracVision RV1 Installation Guide
1
KVH, TracVision, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of
KVH Industries, Inc. All other trademarks are property of their respective companies. The information in this document is subject
to change without notice. No company shall be liable for errors contained herein. © 2014 KVH Industries, Inc., All rights reserved.
54-0969 Rev. B
This guide explains how to install the TracVision RV1 satellite TV antenna system on a vehicle.
Operation instructions are provided in the Quick Start Guide.
Installation Steps
Appendices
Who Should Install the System?
To ensure a safe and effective installation, KVH recommends that a KVH-authorized technician
install the TracVision antenna. KVH-authorized technicians have the tools and electronics
expertise necessary to install the system. To find a technician near you, visit www.kvh.com/
wheretogetservice.
Technical Support
If you need technical assistance, please contact KVH Technical Support:
1. Inspect Parts and Get Tools ................. 3
2. Plan the Antenna Installation .............. 4
3. Plan the TV-Hub Installation............... 5
4. Prepare the Antenna Site...................... 6
5. Wire the Antenna .................................. 7
6. Mount the Antenna ............................... 8
7. Mount the TV-Hub................................ 9
8. Wire the Antenna to the TV-Hub...... 10
9. Wire the Receivers............................... 11
10. Connect Power ..................................... 16
11. Turn On the System............................. 18
12. Access the Web Interface.................... 19
13. Connect to an Existing Network ....... 20
14. Secure the Wi-Fi Connection.............. 21
15. Set Up the System ................................ 22
16. Set the LNB Skew Angle..................... 25
17. Educate the Customer......................... 26
A. Installing an IP AutoSwitch ............... 27 B. Using a DIRECTV Coax Network..... 30
Europe, Middle East, Africa, Asia-Pacific
Phone: [phone]
Email: [email protected]
(Mon.-Thu., 8 am-4:30 pm; Fri., 8 am-2 pm, +1 GMT)
North/South America, Australasia
Phone: [phone]
Email: [email protected]
(Mon.-Fri., 9 am-6 pm; Sat., 9 am-2 pm ET, -5 GMT)

2
This icon indicates a danger, warning, or caution notice. Be sure to read these carefully to avoid
injury.
WARNING
Risk of Electric Shock
To avoid electric shock, do not open the TV-Hub chassis enclosure. There are no user-serviceable parts
inside.
WARNING
Risk of Electric Shock
If any component of the TracVision system becomes damaged and/or no longer functions normally,
disconnect it from vehicle power, secure it from unintended operation, and contact KVH Technical
Support (see “Technical Support” on page 1). All repairs or modifications must be performed by a
trained, KVH-certified technician. If you are a KVH-certified technician, you still must contact KVH
Technical Support prior to conducting any repairs or modifications to the equipment.
WARNING
Risk of Explosion
Do not operate the TV-Hub (or any other electrical device) in an environment where flammable gases,
vapors, or dusts are present. In addition, do not operate the TV-Hub in an environment with a
temperature outside its 5º F to 131º F (-15º C to 55º C) temperature range.
WARNING
Risk of Electric Shock
Failure to ground the TracVision system properly to the vehicle’s ground will cause an unsafe floating
ground condition, risking potentially lethal electric shock. See “Connect Power” on page 16 for details
on the proper grounding of the equipment.
CAUTION
Risk of Burns
Make sure the antenna is pointed away from the sun whenever the radome is removed. The high-gloss
reflector can focus sunlight into a narrow beam, generating a significant amount of heat that can cause
damage and injury.
Important Safety Information

3
Before you begin, follow these steps to ensure
you have everything needed to complete the
installation.
a. Unpack the box and ensure it contains
everything shown on the Kitpack Contents
List. Save the packaging for future use.
b. Carefully examine all of the supplied parts to
ensure nothing was damaged in shipment.
c. Gather the tools and materials listed below.
You will need these items to complete the
installation.
• Flat-head and Phillips screwdrivers
• Adhesive tape and scriber or pencil
• Light hammer and center punch
• 5/8" (16 mm) hole saw
• Electric drill and 1/8" drill bit
• Construction adhesive and fasteners
suitable for mounting the antenna to
the roof
• 7/16" open-end wrench
• 7/16" open-end torque wrenches set to
20 in.-lbs (2.25 N-m) and 15 in.-lbs
(1.7 N-m)
• Silicone sealant or equivalent
• Torque wrench and 2 mm Allen hex key
(linear system only)
• Satellite TV receiver(s)/DVRs for
your desired service (see Figure 2).
• Wi-Fi-enabled laptop PC with the
latest TracVision software and
satellite library downloaded from the
KVH Partner Portal (www.kvh.com/
partners), or Apple®iOS or Android™
smartphone/tablet with the latest
downloads via the TracVision TV/RV
mobile app
Always lift the antenna by the baseplate and
never by the radome or any portion of the
internal antenna assembly (see Figure 1).
Antenna
TV-Hub
Radome
Baseplate
Figure 1: TracVision RV1 System Components
Figure 2: KVH-Validated Receivers
* List is subject to change. For information on
connecting different receiver models, contact KVH
Technical Support.
Linear
For information on the recommended
receivers for linear service, contact your local
KVH dealer/distributor. Go to
www.kvh.com/wheretogetservice to find a
dealer/distributor near you.
DIRECTV* DISH Network*
H20
H21
H22
H23
H24
H25
HR21, HR21 Pro
HR22
HR23
HR24
HR34
HR44
311
211
211k
211z
Bell TV*
6100
6131
6400
Inspect Parts and Get Tools
1
IMPORTANT!

4
Before you begin, consider the following antenna
installation guidelines.
• Minimize blockage. The antenna requires a
clear view of the sky to receive satellite TV
(see Figure 3). The fewer obstructions, the
better the system will perform.
• Make sure the mounting surface is flat, level,
wide enough to accommodate the antenna’s
base (see Figure 4), strong enough to support
the antenna’s weight, and rigid enough to
prevent antenna vibration.
• Select an antenna mounting location on the
centerline of the vehicle with the antenna’s
cable connector facing the rear of the vehicle.
• Be sure to mount the antenna near enough to
the TV-Hub inside the vehicle to allow you to
connect the 50 ft. (15 m) coax cable between
them, while still maintaining sufficient slack
in the cable.
NOTE: If you need to use a longer cable, use a RG-6
(75 ) cable that does not exceed 100 ft (30 m).
• Once you’ve chosen a location for the
antenna, identify a safe location nearby for
the 5/8" cable access hole in the roof.
Be sure to follow the guidelines below.
Damage caused by an improper installation is
not covered under KVH warranty.
IMPORTANT!
Blocked!
Vehicle Roof
Obstruction
AB
Antenna
20° to 70°
Look Angle
Figure 3: Blockage from Obstruction
Obstruction
Height (A)
Min. Distance
from Antenna (B)
8" 19.5"
10" 26"
12" 32.5"
14" 39"
16" 45.5"
Cable Connector
FWD
Antenna
(Top View)
Antenna
(Side View) 13.12"
33.3 cm
Antenna
(Top View)
13.5"
34.3 cm
1.5"
3.8 cm
Mounting
Plate
5 x Ø0.19"
Front of Vehicle
Vehicle
Centerline
Figure 4: Antenna Dimensions
When placed on the mounting surface, all four
mounting plates must lay flat against the roof
(within ±7/16") to avoid warping the base and
damaging the antenna.
IMPORTANT!
Locate the cable access hole at least 6" away
from the connector, making sure you will not
drill into any existing wires or aesthetic
structures inside the vehicle.
IMPORTANT!
Plan the Antenna Installation
2

5
Plan the TV-Hub Installation
3
Consider the following TV-Hub installation
guidelines.
• Select a mounting location in a dry, well-
ventilated area inside the vehicle away from
any heat sources.
• Do not install the TV-Hub in an area
surrounded by metal or near any electrical
devices that emit RF noise.
• The TV-Hub can be mounted horizontally or
vertically on a flat surface (see Figure 5 and
Figure 6).
• Be sure the TV-Hub LED lights will be visible
to the user.
• Select a location that will provide adequate
clearance for the TV-Hub dimensions (see
Figure 5 and Figure 6).
• Leave enough room behind the rear panel
(horizontal mount) or below the rear panel
(vertical mount) to accommodate connecting
the cables and making service loops within
the proper bend radius.
• If you plan to use the TV-Hub’s Wi-Fi
connections, ensure the TV-Hub mounting
location provides adequate Wi-Fi reception.
• If you plan to connect the TV-Hub to the
vehicle local area network (LAN), choose a
location near an available Ethernet port.
NOTE: A template showing the exact locations of the
TV-Hub mounting holes and the dimensions between
them is provided in the Welcome Kit. Installation
details are provided in “Mount the TV-Hub” on
page 9.
1.73"
(4.4 cm)
9.34"
(23.7 cm)
4.36"
(11.1 cm)
7.90"
(20.0 cm)
LED Lights
Figure 5: TV-Hub Dimensions - Horizontal Orientation
Top View
9.34"
(23.7 cm)
10.94"
(27.8 cm)
10.52"
(26.7 cm)
7.90"
(20.0 cm)
LED Lights
Figure 6: TV-Hub Dimensions - Vertical Orientation

6
Once you have identified a suitable antenna
mounting site according to the guidelines
provided on page 4, follow these steps to prepare
the site and antenna for installation.
a. Unfold the antenna mounting template
(supplied in the Welcome Kit) and place it
onto the mounting surface to use as a guide
for any needed marking. Make sure the
“FWD” (forward) arrow is facing front and is
parallel to the vehicle’s centerline (see
Figure 7).
NOTE: You don’t need to mount the antenna exactly
on the centerline (the closer, the better), but the
antenna’s forward arrow must be parallel to it.
b. Mark the location for the cable access hole
(see requirements on page 4).
c. Use a 5/8" hole saw to cut out the cable
access hole in the vehicle’s roof. Smooth the
edges of the hole to protect the cable.
d. Clean and dry the antenna mounting surface.
e. Attach the four supplied metal mounting
plates to the bottom of the antenna using the
eight M5 screws supplied in the kitpack (see
Figure 8).
f. Over each mounting plate, fit a supplied
rubber bumper into the hole in the antenna’s
baseplate (see Figure 8).
g. Carefully carry the antenna to the roof of the
vehicle.
Cable Connector
Antenna
(Top View)
Antenna
(Top View)
Mounting
Plate (x4)
Ø0.19" Mounting
Hole (x20)
Front of Vehicle
Vehicle
Centerline
FWD
Figure 7: Mounting Template
Mounting Plate (x4)
Rubber Bumper (x4)
M5 Screw (x8)
Figure 8: Attaching the Mounting Plates
Prepare the Antenna Site
4

7
Follow the steps below to wire the antenna.
a. Route the RG-6 antenna cable (the end with
the straight connector) down through the
cable access hole and into the vehicle. You
may remove the straight rubber boot for
easier cable routing. Leave an adequate
service loop, approximately 8" (20 cm) of
slack, in the cables for serviceability. Later,
you will connect this cable to the TV-Hub.
b. Clean and dry the connectors on the RF cable
and the underside of the antenna.
c. Fill half of the inner body of the RF cable’s
right-angle connector with the supplied
silicone grease.
d. Connect and SLOWLY hand-tighten the RF
cable (the end with the right-angle connector)
to the antenna, allowing the grease to diffuse
and settle into the entire space within the
connector.
e. Make sure the RF cable is hand-tightened all
the way into the connector. Then tighten it
with a 7/16" torque wrench set to 20 in-lbs, or
a 7/16" wrench for 1/4 turn (see Figure 9).
f. Wipe off any excess grease from the outside
of the connector.
g. Position the rubber boot over the connector to
help protect it from weather (see Figure 9).
h. Seal the cable access hole with a liberal
amount of silicone sealant or equivalent.
i. Install the supplied clamshell ventilator over
the cable access hole. The clamshell’s opening
should face the rear of the vehicle. Secure in
place with the three #6 screws supplied in the
kitpack (see Figure 10). Then seal the screws
with silicone sealant (or equivalent).
CAUTION
Observe the safe handling instructions in the
Material Safety Data Sheet (MSDS) provided
with the silicone grease.
Figure 9: Connecting the Antenna Cable
#6 Screw (x3)
Clamshell
Ventilator
Antenna
Cable
Vehicle
Roof
To TV-Hub
Figure 10: Mounting the Clamshell Ventilator
Do not kink the cable. Maintain a bend radius
of at least 3" (75 mm).
IMPORTANT!
Wire the Antenna
5

8
Follow these steps to mount the antenna to the
roof.
a. Apply appropriate construction adhesive to
the bottom of the antenna’s four mounting
plates across all of the holes.
b. At the mounting location you chose in
Section 2 on page 4, place the antenna on the
centerline of the roof so that the cable
connector faces the rear of the vehicle (see
Figure 11).
c. Attach the four antenna mounting plates to
the roof using 20 fasteners appropriate for the
roof’s construction (see Figure 11).
d. Seal all fasteners with silicone sealant (or
equivalent).
Cable Connector
Antenna
(Top View)
Antenna
(Top View)
Mounting
Plate (x4)
Ø0.19" Mounting
Hole (x20)
Front of Vehicle
Vehicle
Centerline
FWD
Figure 11: Mounting the Antenna
Due to the variation in RV roof construction,
consult with the RV manufacturer to
determine the safest fastening method.
IMPORTANT!
Mount the Antenna
6

9
Follow these steps to install the TV-Hub inside
the vehicle:
a. Tape the mounting template in the location
selected for the TV-Hub. Punch holes at each
of the two keyhole locations and at the
mounting tab location.
b. Remove the template.
c. Drill a 1/8" (3 mm) hole at the three hole
locations you marked in Step a.
d. Install a #8 Phillips thread-forming screw
partway into one of the keyhole holes leaving
a small gap for hooking the TV-Hub onto it.
Use the thickness (2.5 mm) of the M10 washer
(supplied in the kit) as a gauge for the size
gap to leave.
e. Repeat step dfor the other keyhole.
f. Peel off the backing on the adhesive-backed
washer (supplied in the kit) and place it over
the mounting tab hole (see Figure 12).
g. Align the wide part of the TV-Hub’s
keyholes, as shown in Figure 13, over the
screws, then slide downwards to secure the
screws into the narrow part of the keyholes.
h. Press the rear mounting tab on the TV-Hub
onto the adhesive washer and install the third
#8 Phillips thread-forming screw in the
mounting tab hole.
7.93"
(20.1 cm)
3.17"
(8.1 cm)
4.86"
(12.3 cm)
Front of TV-Hub
Keyhole
2 x Ø 0.13"
(Ø 0.3 cm)
Mounting Tab
Ø 0.13"
(Ø 0.3 cm)
Figure 12: TV-Hub Mounting Template
Keyhole (x2)
Mounting Tab
Figure 13: TV-Hub Keyholes and Mounting Tab
Mount the TV-Hub
7