Lucent Technologies PARTNER Advanced Communications System Release... Quick guide

PARTNER® Advanced
Communications System
Release 1.0
Programming and Use
518-456-054
Comcode 107916835
Issue 1
January 1997

Copyright © 1997 Lucent Technologies Lucent Technologies 518-456-054
All Rights Reserved Issue 1
Printed in U.S.A. January 1997
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the
time of printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits of a Class A or a Class B digital
device, pursuant to Part 15 of FCC rules. For additional FCC information, see Appendix C of this
book.
Canadian Emissions Requirements
This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For
additional IC information, see Appendix C of this book.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la classe A ou de la classe B prescrites dans le
Reglement sur le brouillage radioelectrique edicte par le ministere des Industrie Canada. Vous
trouverez des renseignements complémitaires à la annexe C de ce manuel.
Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for
example, persons other than your company’s employees, agents, subcontractors, or persons
working on your company’s behalf) can result in substantial additional charges for your
telecommunications services. You are responsible for the security of your system. There may be a
risk of toll fraud associated with your telecommunications system. You are responsible for
programming and configuring your equipment to prevent unauthorized use. Your system manager
should read all documents provided with this product to fully understand the features that can
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or connected to it.
Lucent Technologies will not be responsible for any charges that result from such unauthorized use.
If you suspect you are being victimized by toll fraud and you need technical support or assistance,
call the BCS National Service Center at 1 800 628-2888.
Trademarks
Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER
MAIL, PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent
Technologies. Lucent Technologies is a trademark of Lucent Technologies. Bellcore is a registered
trademark of Bell Communications Research. Microsoft is a registered trademark and Windows is a
trademark of Microsoft Corporation. The SoundStation is a registered trademark of Polycom, Inc.
Warranty
Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies
Limited Warranty and Limitation of Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-456-054. To order additional books, call 1 800 457-1235 or 1
317 361-5353. For information about ordering other system reference materials, replacement parts,
accessories, and other compatible equipment, refer to “Product Ordering Information” in Appendix B.
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a
day. Call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you
need assistance when programming or using your system. Consultation charges may apply.
Outside the continental U.S., contact your Lucent Technologies Representative or local
Authorized Dealer.

Contents
About This Guide v
1Overview 1-i
Important Safety Instructions 1-ii
Features and Capabilities 1-1
System Components 1-2
Auxiliary Equipment 1-8
2Programming 2-i
Overview 2-1
Hardware Considerations 2-2
Initial System Setup 2-3
Changing Settings after Installation 2-6
Changing Settings to Support
PBX or Centrex Services 2-7
System Programming Options 2-8
Using System Programming 2-15
Telephone Programming Options 2-20
Using Telephone Programming 2-23
3Learning About Telephones 3-i
System Telephones 3-1
Standard Telephones 3-8
Combination Extensions 3-12
Using Telephones 3-14
i

Contents
4Using Auxiliary Equipment 4-i
Overview 4-1
Answering Machines 4-4
Auto Attendant 4-8
Call Reporting Devices (SMDR) 4-9
Contact Closure Devices 4-12
Credit Card Scanners 4-13
Fax Machines 4-14
Modems 4-20
Night Service with Auxiliary Equipment 4-22
Voice Messaging Systems 4-24
5Feature Reference 5-i
6Troubleshooting 6-i
Customer Self Service Center on the Internet 6-1
When You Need Help 6-2
Power Failure Operation 6-2
Battery Replacement 6-3
Clearing a Backup-Failure Alarm 6-6
Problems with System Phones 6-7
Problems with Standard Phones 6-11
Other Problems with Phones 6-13
Problems with Combination Extensions 6-16
Problems with Standard Devices 6-17
Problems with Automatic Backup 6-18
Problems with Manual Backup 6-20
Problems with System Restore 6-22
System Problems 6-24
Other Problems with System 6-26
ii

Contents
ASpecifications A-1
BMaintenance, Repair, and
Ordering Information B-1
CFCC and IC Information C-1
DSpeed Dial Form D-1
EProgramming Mixed Telephone Types E-1
GL Glossary GL-1
IN Index IN-1
Programming Quick References
iii

iv

Purpose
This guide is intended for the System Manager. It explains what the
PARTNER®Advanced Communications System (ACS) can do, provides
instructions for programming and using the system, and tells how to get the most
out of the system’s many features and capabilities.
Terminology
Throughout this guide, the PARTNER Advanced Communications System is
referred to simply as the
system and Lucent Technologies telephones
specifically designed to work with the system are called
system phones . You
can also use industry-standard telephones with the system, which are referred to
as
standard phones in this guide. Finally, the PARTNER MAIL VS®or PARTNER
MAIL®Voice Messaging System, which you may have connected to the system,
is referred to as the
voice messaging system .
How to Use This Guide
For information about the following topics, refer to the appropriate chapter:
Getting Acquainted. Chapter 1 provides an overview of system features
and hardware components.
Programming the System. You can change your system’s settings
easily to accommodate new or expanding needs. Chapter 2 provides
general programming information, while Chapter 5 provides detailed
instructions for programming specific system features.
Training Co-Workers. Chapter 3 explains how system and standard
phones work with the system. To help train co-workers on telephone
basics, you can share this information with them.
About This Guide
About This Guide v

Using Auxiliary Equipment. The system supports a wide variety of
auxiliary equipment, including fax machines, modems, voice messaging
systems, and call reporting devices. Chapter 4 provides advice on
setting up these devices to work effectively with the system.
Daily Operation. Depending on how your system is set up, you may
need to oversee some of the system’s daily operations. For example, you
may need to turn on Night Service at the end of each day before leaving
the office. Reference information about all features, including
descriptions and instructions for using each feature, is provided in
Chapter 5.
Solving Problems. Chapter 6 provides information about solving
problems if your system or telephones malfunction.
Once you are experienced with the system, use the Table of Contents or Index to
locate the information you need.
Throughout this guide, feature names are printed in bold—for example, System
Date (#101). Chapter 5, “Feature Reference,” provides comprehensive
information about each feature, with the features arranged in alphabetical order.
For example, if you see a reference to System Date (#101), you can look it up in
Chapter 5 for details.
Product Safety Statements
Product safety statements are identified in this guide by a .
CAUTION:
Indicates the presence of a hazard that will or can cause minor personal
injury or property damage if the hazard is not avoided.
WARNING:
Indicates the presence of a hazard that can cause severe or fatal
personal injury if the hazard is not avoided.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
form is missing, send your comments and recommendations for changes to
Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room
2W-226), Basking Ridge, NJ 07920 (FAX [phone]).
!
!
!
vi About This Guide

Contents
Important Safety Instructions 1-ii
Features and Capabilities 1-1
System Components 1-2
Configurations 1-4
System Modules 1-4
System Batteries 1-5
PC Card Slots 1-5
System Capacity 1-5
Telephones 1-6
System Telephones 1-6
Intercom Autodialers 1-7
Standard Telephones 1-7
Auxiliary Equipment 1-8
Requirements 1-8
Connecting Standard Devices 1-8
Overview 1
1-i

Important Safety Instructions
WARNING:
The following list provides basic safety precautions that should always
be followed when using your telephone equipment:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair
center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand, or table.
7. Never push objects of any kind into slots or openings as they may
touch dangerous voltage points or short out parts that could result
in a risk of fire or electric shock. Never spill liquid of any kind on the
product.
8. Avoid using the telephone during an electrical storm. There may be a
remote risk of electric shock from lightning.
9. DO NOT use the telephone to report a gas leak in the vicinity of the
leak.
10. The product is provided with a three-wire grounding type plug. This
is a safety feature. DO NOT defeat the safety purpose of the
grounding type plug. DO NOT staple or otherwise attach the power
supply cord to building surfaces.
CAUTION:
DO NOT block or cover the ventilation slots and openings. They prevent
the product from overheating. DO NOT place the product in a separate
enclosure unless proper ventilation is provided. DO NOT place the
product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
1-ii
!
!

Features and Capabilities
The following list provides an overview of the system’s features:
Full line of system phones, some with displays showing date, time, and
programming and feedback messages. All system phones provide
access to multiple outside lines and system features.
Programmable buttons on system phones, providing one-touch access to
system features simply by pressing the button.
Intuitive operation of basic call handling capabilities including transfer,
conference, and hold.
Intercom (inside) calling to other system extensions using an Intercom
button and the two-digit number assigned to the extension. Users can
either ring or voice signal an idle system phone; use Voice Interrupt On
Busy to signal another user who is active on a call; or manually signal to
audibly alert another predetermined extension.
Grouping of extensions for flexibility in directing and answering calls.
Integrated voice messaging support with the PARTNER MAIL VS system
or PARTNER MAIL system, so callers can reach a desired extension or
group without operator assistance and leave messages at unanswered or
busy extensions.
Caller ID support on system display phones (if Caller ID service is
available from your local telephone company and you subscribe to it).
Power failure operation with standard phones, allowing you to make and
receive calls during a power failure while retaining programmed
equipment settings for up to four days. (An optional Uninterruptible
Power Supply, or UPS, is also available to allow full equipment operation
during a power failure.)
Centrex or PBX operation support—including one-touch dialing of feature
access codes on system phones.
Overview 1
Overview 1-1

Flexible dialing restrictions and permissions so you can control telephone
activity and phone bills.
Special hospitality features that let Bed-and-Breakfast proprietors, for
example, regulate phone use in guest rooms and schedule wake-up calls
for guests.
Easy-to-use programming procedures, making it simple for you to
manage your system and telephones. System display phones provide
messages and prompts during programming.
Two system-programming extensions, allowing you to program the
system from one extension without interrupting call activity at the other
programming extension—usually the receptionist’s extension.
Modular connections to the control unit, making it easy to reconfigure
your system or to add lines and/or extensions as your business grows.
Direct connections for industry-standard devices—including most
standard phones, fax machines, answering machines, modems, and
credit card scanners.
Optional equipment support, including doorphones, Contact Closure
Adjunct (for example, to release a door lock), loudspeaker paging
systems, music on hold*, call reporting (often referred to as Station
Message Detail Recording or SMDR) devices, auto attendants, extra
alerts, and PC Cards for Backup/Restore or for software upgrades.
System Components
Modular hardware design makes the system easy to install and expand. The
basic system consists of a PARTNER ACS processor module, which supports
three lines and eight extensions. Using these lines and extensions, you can add
various optional devices and telephones to configure your system to meet your
needs. To expand the system to include more lines and extensions, simply
attach additional modules and a carrier to contain them. The term
control unit is
used to refer to the stand-alone PARTNER ACS processor module (or to the
carrier and the modules it contains), since this is the heart of the system. Figure
1-1 shows an example of system components.
WARNING:
There are no customer-serviceable components inside the system
modules or carrier. There are hazardous voltages within that can cause
severe or fatal personal injury. DO NOT OPEN THE MODULES.
*The performance of music over telephone lines is a public performance under United States Copyright law.
Accordingly, in order for the performance of that music to be lawful, it must be licensed annually to the user
by the copyright owners or their representatives. One way to obtain permission is to contact ASCAP, BMI,
and/or similar performing rights organizations, to obtain a license. Or, you can purchase a Magic on Hold®
system, which includes the required license for the first year. This license must be renewed annually.
Figure 1-1. Sample System Components
!
1-2 Overview

PARTNER
3000
PARTNER ACS
Processor Module
TransTalk™
Wireless
Phones
PARTNER-6
®
Phone

PARTNER-34D
®
Phone
(with optional PARTNER-CA48
Intercom Autodialer) 

PARTNER-18D
®
Phone

SMDR Jack
Contact Closure Jack
5-Slot
Carrier
400
Module
206
Module
CONTROL UNIT
SYSTEM PHONES Optional Modules
PARTNER-18
®
Phone

Optional Devices
(for extension jacks)
Serial Printer
Magic on Hold deck
Backup/Restore
PC Card
Call Accounting
Terminal (Basic or Plus)
Answering
Machine
Fax Machine
Standard
Touch-Tone
Phone
Doorphone
PUSH
Alert
Optional Devices
(for the control unit)
Optional Carriers
PARTNER MAIL
Voice Messaging
System
Paging System
PAGE Jack
PARTNER
PARTNER
MAIL VS
Voice Messaging
System
TELEPHONE
LINE TELEPHONE
LINE
SECONDARYEXT.
CU-RAUPULSE
ACTIVE
POWER
R-RAU DTMF
PRIMARYEXT.
POWER
Remote
Administration
Unit
PassageWay
Adapter

ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Feature
Conf
Transfr
Mic
HFAI
Hold
Spkr
Intercom Intercom
Ext.
Message

ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
Intercom Intercom
Ext.

ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Message
Intercom Intercom
Ext.
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature


ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
Intercom Intercom
Ext.
Contact Closure 
Adjunct
PARTNER3000
Contact Closure Adjunct
POWER PLAY RECORD
PUSH
Extension Jacks (8)
PC Card Slots (2)
Power LED
Outside Line Jacks (3)
MUSIC ON HOLD Jack
(for RCA phono plug)
Battery Compartment
L
I
N
E
S
PFT
E
X
T
E
N
S
I
O
N
S
PFT
PARTNER
MODULE
206
L
I
N
E
S
PFT
PARTNER
MODULE
400

R1.0

L
I
N
E
S
PFT
2-Slot
Carrier
SPARE HANDSET REFRESH
On/Off
Feat/P
Conf
GHI
PQRS
OPER
Trans
Hold
Redial
12
4
JKL
ABC
3
DEF
5
MNO
6
TUV
8
0
WXYZ
97
Mute
Overview 1-3

Configurations
The system can have one of three basic configurations, all of which must be
wall-mounted:
Stand-alone PARTNER ACS processor module. This configuration does
not use a carrier.
2-Slot carrier, which can hold up to two modules. The PARTNER ACS
processor module resides in the leftmost slot.
5-Slot carrier, which can hold up to five modules. The PARTNER ACS
processor module resides in the center slot. This carrier includes a cover.
In either carrier, one and only one of the modules must be a PARTNER ACS
processor module. The modules slide into the carrier, which channels power to
the system.
System Modules
The following system modules can be installed in your system:
PARTNER ACS Processor Module provides the software intelligence
that controls the system’s features. It has jacks for three outside lines,
eight extensions, a music-on-hold audio source, a loudspeaker paging
system, a Contact Closure Adjunct, and a call reporting (SMDR) device,
such as a printer. It also has two PC Card slots, a bicolor red and green
light-emitting diode (LED), and two AAA user-replaceable batteries. The
module also provides support for Caller ID information on system display
phones. The system requires one PARTNER ACS processor module.
206E Module has jacks to connect a maximum of two outside telephone
lines and six extensions to the system. You can connect telephones and
other telecommunications devices (such as fax machines and modems)
to the extension jacks (either directly or through your building’s modular
wall jacks). Each 206E module has a green power indicator that shows it
is receiving power.
400E Module is similar to the 206E module, but without extension jacks.
It has four outside line jacks. This module is an inexpensive way to add
lines when you do not need more extensions.
206EC/400EC Modules provide the same capabilities as the 206E and
400E modules, respectively, but add support for Caller ID information on
system display phones. To get Caller ID, first you must subscribe to the
service from your local phone company (if it is available) on a per-line
basis, then connect those lines associated with Caller ID to the line jacks
on the 206EC and/or 400EC modules. Any users with system display
phones who receive calls on Caller ID lines will get Caller ID. For more
information, see “Caller ID” in Chapter 5.
Hereafter, references to 206 modules include 206E, 206EC, and all 206 modules
used with previous releases of the product. Similarly, references to 400 modules
include 400E, 400EC, and all 400 modules used with previous releases of the
product.
1-4 Overview

If you are upgrading from a PARTNER or PARTNER Plus system, you can still
use its 200E modules, each providing two line jacks.
If you want message-waiting capability on standard phones that are equipped
with LED-compatible message-waiting lights, you must connect those phones to
extension jacks on a PARTNER ACS processor module or on Release 3.1 (R3.1)
or later 206 modules.
Table 1-1. Summary of Module Capacities
Module Lines Extensions
206 2 6
400 4 0
ACS 3 8
System Batteries
The system uses two user-replaceable AAA-size standard alkaline batteries in
the PARTNER ACS processor module to ensure that system programming and
telephone programming settings are not lost in case of a power failure. See
Chapter 6, “Troubleshooting,” for instructions for replacing the batteries.
PC Card Slots
The PARTNER ACS processor module has two PCMCIA (Personal Computer
Memory Card International Association) interface slots (hereafter referred to as
PC Card slots). You can buy PC Cards to use in these slots for backup and
restore, or for future software upgrades.
System Capacity
The carrier you use and the combination of 206 and 400 modules installed
determine the number of available lines and extensions. The system allows up to
15 lines and up to 32 extensions; however, these maximums cannot be achieved
simultaneously:
Table 1-2. Configurations for Maximum Lines or Maximum Extensions
Configuration Maximum Lines Maximum Extensions
Stand-Alone PARTNER ACS processor module
(Total = 3 lines, 8 extensions) PARTNER ACS processor module (Total = 8 extensions, 3 lines)
2-Slot Carrier One PARTNER ACS processor module
One 400 module
(Total = 7 lines, 8 extensions)
One PARTNER ACS processor module
One 206 module
(Total = 14 extensions, 5 lines)
5-Slot Carrier One PARTNER ACS processor module
Two 206 modules
Two 400 modules
(Total = 15 lines, 20 extensions)
One PARTNER ACS processor module
Four 206 modules
(Total = 32 extensions, 11 lines)
NOTE
If you want to install a PARTNER MAIL VS module, keep in mind that it will
require one of the slots in the carrier.
Overview 1-5

Telephones
System Telephones
This guide refers to Lucent Technologies telephones specifically designed to
work with the system as
system phones . These include the PARTNER-34D,
PARTNER-18D, PARTNER-18, and PARTNER-6 telephones. You can also use
MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MLC-6, and the TransTalkTM
9000-series wireless phones, including MDW 9000, MDW 9010, and MDW 9030P
Pocketphone, although they are not discussed in this guide. For information
about an MLS-model, MLC-model, or TransTalk 9000-series phone, refer to the
documentation that came with the phone.
System phones have several buttons in common: volume control buttons and
the f, C, &, h, !, and Sbuttons. In addition, each
phone has
programmable buttons that can be used for outside lines, extension
numbers, outside phone numbers, or system features. Outside lines, as well as
some system features, require buttons with status lights. Programmable buttons
without lines assigned to them can be programmed with numbers or features, so
you can use the feature or dial the number with one touch. The number in each
PARTNER-model name indicates the number of programmable buttons with
status lights plus two ibuttons.
If the PARTNER-model phone has a display, indicated by a “D” in the model
name, users receive messages and prompts when making calls and when
programming. (More information about the display is provided in Chapter 5.) A
system display phone is
required for system programming.
Table 1-3 summarizes PARTNER-model system phone features.
Table 1-3. PARTNER-Model System Phones
PARTNER-
34D PARTNER- 18D PARTNER- 18 PARTNER- 6
Total Number of
Programmable Buttons
with Status Lights
32 16 16 4
Total Number of
Programmable Buttons
without Status Lights
4400
Line Capacity 15* 15* 15* 4
Intercom Buttons 2222
Display ✔✔——
Speakerphone ✔✔✔✔
*Since the system supports a maximum of 15 lines, when the system is configured for the maximum number of
lines, you can use up to 15 buttons on these phones for outside lines.
1-6 Overview

Intercom Autodialers
PARTNER-model system phones support the PARTNER-CA48 Call Assistant
Intercom Autodialer at extensions 10 and 11. The autodialer provides Auto Dial
buttons for all of the extensions in your system (up to 32). (The extra 16 buttons
on the autodialer are not operational on your system.) The status lights next to
each button also indicate calling activity at that extension. Users can program
the Auto Dial buttons for either intercom ringing, voice signaling, or manual
signaling. (Note that each user can have only one Auto Dial button—either on
the system phone
or on the autodialer—for another extension in the system.)
The Auto Dial buttons allow the user to dial, signal, or transfer calls to system
extensions with one touch. For more information about Auto Dial buttons, see
“Auto Dialing” in Chapter 5.
Standard Telephones
You can also use industry-standard single-line rotary or touch-tone telephones,
including feature phones with built-in feature buttons and lights, with the system.
This guide refers to such telephones as standard phones . Lucent
Technologies-certified standard phones are recommended.
The following Lucent Technologies phones can make use of the system’s
message-waiting capability:
2500 YMGL Single-Line Analog Telephone Set
8101 Analog Telephone
8101M Analog Telephone (This model is recommended.)
8102 Analog Telephone
8110 Analog Telephone
7102 Plus Analog Voice Terminal
Check with your local Lucent Technologies Representative or local Authorized
Dealer to find out whether other standard phones with message-waiting lights will
work.
NOTE:
For message waiting capability, you must connect standard phones with
LED-compatible message-waiting lights to a PARTNER ACS processor module
or to Release 3.1 (R3.1) or later 206 modules. This message-waiting capability
does not work with standard phones with
neon-type message-waiting lights.
Overview 1-7

Auxiliary Equipment
You can connect many types of telecommunications devices to your system
without expensive adapters or additional phone lines—for example, answering
machines, credit card scanners, and fax machines. Many industry-standard,
single-line devices will work with the system regardless of the manufacturer.
For more information, refer to the list in Chapter 4 or contact your Lucent
Technologies Representative or local Authorized Dealer. Also, see Chapter 4 for
advice on setting up auxiliary equipment to work effectively with the system.
Requirements
An industry-standard device must meet the following conditions:
It must be nonproprietary. That is, it cannot be made specifically for use
on a particular telephone system. (For example, you cannot connect a
Lucent Technologies MERLIN®system phone, because it is specifically
designed for use on a MERLIN system.)
Its Ringer Equivalence Number (REN*) cannot be greater than 2.0. (The
REN is shown on a label on the device, usually on the bottom.)
You can connect a standard two-line device to the system, but for best
results it should be installed and used as if it were a single-line device.
Connecting Standard Devices
You can connect a standard device so that it is on an extension by itself, or so
that it shares an extension with another piece of equipment (either another
standard device or a system phone) as long as the REN of the two devices
together does not exceed 2.0. (System phones have 0.0 REN.) For example,
you can connect a standard phone and an answering machine to the same
extension. An extension with two devices connected to it is called a
combination
extension
. You cannot connect two system phones on one extension. The
PARTNER Advanced Communications System Installation guide provides
installation instructions.
*REN is a measure of the power it takes to ring a phone. The typical home phone line supports 4.0–5.0 RENs;
each extension jack in your system handles up to 2.0 RENs.
1-8 Overview

Contents
Overview 2-1
Hardware Considerations 2-2
Initial System Setup 2-3
Setting the System Clock 2-3
Assigning Lines 2-4
Customizing Extensions 2-4
Copy Settings 2-5
Changing Settings after Installation 2-6
Changing the System Clock 2-6
Adding New Lines 2-6
Adding New Extensions 2-6
Swapping Extensions 2-6
Changing Settings to Support
PBX or Centrex Services 2-7
Recall Setting 2-7
Dialing Restrictions 2-7
Speed Dial and Auto Dial Numbers 2-7
System Programming Options 2-8
Speed Dialing 2-8
Dialing Restrictions and Permissions 2-8
Locking an Extension 2-8
Restricting Access to Outside Lines 2-9
Controlling Calls on Outside Lines 2-10
Overriding Dialing Restrictions 2-11
Setting Up Groups of Extensions 2-11
Setting Up Auxiliary Equipment 2-12
Backup and Restore Features 2-14
Hospitality Features 2-14
Programming 2
2-i

Using System Programming 2-15
The Programming Overlays 2-15
Button Locations 2-17
Programming Mode 2-17
Changing Programming Type 2-19
Remote Programming 2-19
Telephone Programming Options 2-20
Automatic Line Selection 2-20
Extension Name on Display 2-20
Line Ringing 2-20
Personal Speed Dialing 2-20
Programming Telephone Buttons 2-20
Programming a Receptionist’s Extension 2-21
Call Handling Options 2-21
Button Programming 2-21
Using Telephone Programming 2-23
Telephone Models 2-23
Using Centralized Telephone Programming 2-24
Changing Programming Type 2-25
Using Extension Programming 2-25
Contents
2-ii