Lucent Technologies PARTNER Advanced Communications System Release... Quick guide

PARTNER® Advanced
Communications System
Release 1.0
Programming and Use
518-456-054
Comcode 107916835
Issue 1
January 1997

Copyright © 1997 Lucent Technologies Lucent Technologies 518-456-054
All Rights Reserved Issue 1
Printed in U.S.A. January 1997
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the
time of printing. However, information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits of a Class A or a Class B digital
device, pursuant to Part 15 of FCC rules. For additional FCC information, see Appendix C of this
book.
Canadian Emissions Requirements
This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For
additional IC information, see Appendix C of this book.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la classe A ou de la classe B prescrites dans le
Reglement sur le brouillage radioelectrique edicte par le ministere des Industrie Canada. Vous
trouverez des renseignements complémitaires à la annexe C de ce manuel.
Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for
example, persons other than your company’s employees, agents, subcontractors, or persons
working on your company’s behalf) can result in substantial additional charges for your
telecommunications services. You are responsible for the security of your system. There may be a
risk of toll fraud associated with your telecommunications system. You are responsible for
programming and configuring your equipment to prevent unauthorized use. Your system manager
should read all documents provided with this product to fully understand the features that can
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or connected to it.
Lucent Technologies will not be responsible for any charges that result from such unauthorized use.
If you suspect you are being victimized by toll fraud and you need technical support or assistance,
call the BCS National Service Center at 1 800 628-2888.
Trademarks
Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER
MAIL, PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent
Technologies. Lucent Technologies is a trademark of Lucent Technologies. Bellcore is a registered
trademark of Bell Communications Research. Microsoft is a registered trademark and Windows is a
trademark of Microsoft Corporation. The SoundStation is a registered trademark of Polycom, Inc.
Warranty
Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies
Limited Warranty and Limitation of Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-456-054. To order additional books, call 1 800 457-1235 or 1
317 361-5353. For information about ordering other system reference materials, replacement parts,
accessories, and other compatible equipment, refer to “Product Ordering Information” in Appendix B.
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free customer hotline 24 hours a
day. Call the hotline at 1 800 628-2888 or your Lucent Technologies Authorized Dealer if you
need assistance when programming or using your system. Consultation charges may apply.
Outside the continental U.S., contact your Lucent Technologies Representative or local
Authorized Dealer.

Contents
About This Guide v
1Overview 1-i
Important Safety Instructions 1-ii
Features and Capabilities 1-1
System Components 1-2
Auxiliary Equipment 1-8
2Programming 2-i
Overview 2-1
Hardware Considerations 2-2
Initial System Setup 2-3
Changing Settings after Installation 2-6
Changing Settings to Support
PBX or Centrex Services 2-7
System Programming Options 2-8
Using System Programming 2-15
Telephone Programming Options 2-20
Using Telephone Programming 2-23
3Learning About Telephones 3-i
System Telephones 3-1
Standard Telephones 3-8
Combination Extensions 3-12
Using Telephones 3-14
i

Contents
4Using Auxiliary Equipment 4-i
Overview 4-1
Answering Machines 4-4
Auto Attendant 4-8
Call Reporting Devices (SMDR) 4-9
Contact Closure Devices 4-12
Credit Card Scanners 4-13
Fax Machines 4-14
Modems 4-20
Night Service with Auxiliary Equipment 4-22
Voice Messaging Systems 4-24
5Feature Reference 5-i
6Troubleshooting 6-i
Customer Self Service Center on the Internet 6-1
When You Need Help 6-2
Power Failure Operation 6-2
Battery Replacement 6-3
Clearing a Backup-Failure Alarm 6-6
Problems with System Phones 6-7
Problems with Standard Phones 6-11
Other Problems with Phones 6-13
Problems with Combination Extensions 6-16
Problems with Standard Devices 6-17
Problems with Automatic Backup 6-18
Problems with Manual Backup 6-20
Problems with System Restore 6-22
System Problems 6-24
Other Problems with System 6-26
ii

Contents
ASpecifications A-1
BMaintenance, Repair, and
Ordering Information B-1
CFCC and IC Information C-1
DSpeed Dial Form D-1
EProgramming Mixed Telephone Types E-1
GL Glossary GL-1
IN Index IN-1
Programming Quick References
iii

iv

Purpose
This guide is intended for the System Manager. It explains what the
PARTNER®Advanced Communications System (ACS) can do, provides
instructions for programming and using the system, and tells how to get the most
out of the system’s many features and capabilities.
Terminology
Throughout this guide, the PARTNER Advanced Communications System is
referred to simply as the
system and Lucent Technologies telephones
specifically designed to work with the system are called
system phones . You
can also use industry-standard telephones with the system, which are referred to
as
standard phones in this guide. Finally, the PARTNER MAIL VS®or PARTNER
MAIL®Voice Messaging System, which you may have connected to the system,
is referred to as the
voice messaging system .
How to Use This Guide
For information about the following topics, refer to the appropriate chapter:
Getting Acquainted. Chapter 1 provides an overview of system features
and hardware components.
Programming the System. You can change your system’s settings
easily to accommodate new or expanding needs. Chapter 2 provides
general programming information, while Chapter 5 provides detailed
instructions for programming specific system features.
Training Co-Workers. Chapter 3 explains how system and standard
phones work with the system. To help train co-workers on telephone
basics, you can share this information with them.
About This Guide
About This Guide v

Using Auxiliary Equipment. The system supports a wide variety of
auxiliary equipment, including fax machines, modems, voice messaging
systems, and call reporting devices. Chapter 4 provides advice on
setting up these devices to work effectively with the system.
Daily Operation. Depending on how your system is set up, you may
need to oversee some of the system’s daily operations. For example, you
may need to turn on Night Service at the end of each day before leaving
the office. Reference information about all features, including
descriptions and instructions for using each feature, is provided in
Chapter 5.
Solving Problems. Chapter 6 provides information about solving
problems if your system or telephones malfunction.
Once you are experienced with the system, use the Table of Contents or Index to
locate the information you need.
Throughout this guide, feature names are printed in bold—for example, System
Date (#101). Chapter 5, “Feature Reference,” provides comprehensive
information about each feature, with the features arranged in alphabetical order.
For example, if you see a reference to System Date (#101), you can look it up in
Chapter 5 for details.
Product Safety Statements
Product safety statements are identified in this guide by a .
CAUTION:
Indicates the presence of a hazard that will or can cause minor personal
injury or property damage if the hazard is not avoided.
WARNING:
Indicates the presence of a hazard that can cause severe or fatal
personal injury if the hazard is not avoided.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
form is missing, send your comments and recommendations for changes to
Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room
2W-226), Basking Ridge, NJ 07920 (FAX [phone]).
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vi About This Guide

Contents
Important Safety Instructions 1-ii
Features and Capabilities 1-1
System Components 1-2
Configurations 1-4
System Modules 1-4
System Batteries 1-5
PC Card Slots 1-5
System Capacity 1-5
Telephones 1-6
System Telephones 1-6
Intercom Autodialers 1-7
Standard Telephones 1-7
Auxiliary Equipment 1-8
Requirements 1-8
Connecting Standard Devices 1-8
Overview 1
1-i

Important Safety Instructions
WARNING:
The following list provides basic safety precautions that should always
be followed when using your telephone equipment:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair
center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand, or table.
7. Never push objects of any kind into slots or openings as they may
touch dangerous voltage points or short out parts that could result
in a risk of fire or electric shock. Never spill liquid of any kind on the
product.
8. Avoid using the telephone during an electrical storm. There may be a
remote risk of electric shock from lightning.
9. DO NOT use the telephone to report a gas leak in the vicinity of the
leak.
10. The product is provided with a three-wire grounding type plug. This
is a safety feature. DO NOT defeat the safety purpose of the
grounding type plug. DO NOT staple or otherwise attach the power
supply cord to building surfaces.
CAUTION:
DO NOT block or cover the ventilation slots and openings. They prevent
the product from overheating. DO NOT place the product in a separate
enclosure unless proper ventilation is provided. DO NOT place the
product flat on a surface. The control unit must be wall-mounted.
SAVE THESE INSTRUCTIONS
1-ii
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