Lucent Technologies MERLIN LEGEND User guide

MERLIN LEGEND®
Communications System
Release 6.0
System Manager’s Guide
555-660-118
Comcode 108136045
Issue 1
February 1998

Copyright <Superscript>© 1998, Lucent TechnologiesDocument 555-660-118
All Rights ReservedComcode 108136045
Printed in USAIssue 1
February 1998
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is
subject to change. See Appendix A, “Customer Support Information,” for important information.
Your Responsibility for Your System’s Security
Toll fraud isthe unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s
employees, agents, subcontractors, orpersons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your
telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and configuring your equipment to prevent
unauthorized use. The System Manager is also responsible for reading all installation, instruction, and system programming documents provided
with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk.
Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unau-
thorized use. For important information regarding your system and toll fraud, see Appendix A, “Customer Support Information.”
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class Adigital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in
which case the user will be required to correct the interference at his own expense. For further FCC information, see Appendix A, “Customer
Support Information.”
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A
préscrites dans le règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Trademarks
5ESS, AUDIX, DEFINITY, HackerTracker, CONVERSANT, Lucent Technologies Attendant, Fax Attendant System, MERLIN, MERLIN
LEGEND, MERLIN MAIL, MERLIN PFC, MLX-10, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D, PassageWay, PARTNER,
and Voice Power are registered trademarks and 4ESS, Intuity, Lucent Technologies, MLX-5, MLX-5D, and ExpressRoute 1000 are trademarks
of Lucent Technologies in the US and other countries. NetPROTECT is a service mark of Lucent Technologies in the US and other countries.
Supra, StarSet, and Mirage are registered trademarks of Plantronics, Inc.
MEGACOM, ACCUNET, AT&T, Magic on Hold, and MultiQuest are registered trademarks of AT&T.
Pipeline is a trademark of Ascend Communications, Inc.
Intel and Pentium are registered trademarks of Intel Corporation.
PagePac is a registered trademark and PagePal a trademark of DRACON, a division of Harris Corporation.
UNIX is a registered trademark of UNIX System Laboratories, Inc
NORTEL is a registered trademark and DMS a trademark of Northern Telecom.
MCI, Prism, and Vnet are registered trademarks of MCI Communications Corp.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Ordering Information
For more information about Lucent Technologies documents, refer to the section entitled, ‘‘Related Documents’’ on page xlii.
Support Telephone Number
In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at
1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when installing, programming, or using your system.
Consultation charges may apply. Outside the continental US, contact your local Lucent Technologies authorized representative.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS National Service Assistance Center at
1 800 628-2888.
Warranty
Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of Liability” in Appendix A,
“Customer Support Information.”
Call: BCS Publications Center
Voice 1 800 457-1235 International Voice 317-322-6791
Fax [phone] International Fax [phone]
Write: BCS Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Order: Document No. 555-660-118
Comcode: 10800136045
Issue 1, February 1998

MERLIN LEGEND®Communications System
Release 6.0
System Manager’s Guide
System Information Sheet
If you have a problem with your system, you may be able to resolve it quickly and easily by following the
appropriate troubleshooting procedure in this guide. If the problem persists or is not listed in this guide, call
the Lucent Technologies Helpline at 1 800 628-2888 for further assistance.
When you call the Helpline, the Lucent Technologies representatives can better help you if you have
available the following system information and troubleshooting information. Also, obtain system planning
Form 2a, System Numbering: Extension Jacks and Form 2c, System Numbering: Line/Trunk Jacks.
System Information
Troubleshooting Information
Type of equipment experiencing the problem (for example, MERLIN LEGEND Communications System,
MERLIN LEGEND MAIL, or a particular system component):
A description of the problem:
Has this problem occurred before?
Have you attempted to troubleshoot the problem?
Company Name
(as on the equipment order)
Account Number
(if known)
Customer Identification Number
Main Listed Telephone Number
(for this location)
Lucent Technologies Contact’s
Name and Phone Number

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Contents
Page iv
Contents
IMPORTANT SAFETY INSTRUCTIONS xv
New Features and Enhancements xvii
■Release 6.0 Enhancements xvii
Prior Releases: Features and Enhancements xxiii
■Release 3.1 Enhancements xxiii
■Release 4.0 Enhancements xxvi
■Release 4.1 Enhancements xxix
■Release 4.2 Enhancements xxxi
■Release 5.0 Enhancements xxxiii
About This Book xxxix
■Intended Audience xxxix
■How to Use This Book xxxix
■Terms and Conventions Used xl
■Security xli
■Related Documents xlii
■How to Comment on This Book xliii
1 Read This First 1–1
■Overview 1–1
■Your Role as System Manager 1–4
■The System Planning Forms 1–5
■Upgrading the System 1–6
■Environmental Requirements 1–6
2 About the System 2–1
■Background 2–2
■System Overview 2–9
■Incoming Trunks 2–12
■Modes of Operation 2–16
■Components 2–18
■Features 2–22
■Applications 2–22
■Programming the System 2–25

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Contents
Page v
■System Capacities 2–25
■Auxiliary Components 2–26
■Data Communications Capabilities 2–29
3 System Components 3–1
■Control Unit 3–1
■Telephones 3–14
■Operator Consoles 3–30
■Adapters 3–34
■Adjuncts 3–36
■Power-Related Hardware 3–46
4 Features and Applications 4–1
■Features 4–1
■Applications 4–60
5 Putting the System to Work 5–1
■Scenario 1: A Small Office 5–2
■Scenario 2: A Professional Office 5–7
■Optimizing Your System 5–22
6 Managing the System 6–1
■Using the Task Descriptions 6–2
■Using the Programming Procedures 6–3
■Introduction to System Programming 6–5
■Programming from the Console 6–13
■Programming from a PC with SPM 6–18
■Centralized Telephone Programming 6–24
■Using Reports 6–34
■Setting System Date and/or Time 6–38
■Backing Up the System 6–39
■Adding an Extension 6–40
■Moving an Extension 6–43
■Removing an Extension 6–44
■Assigning a HotLine Extension 6–46
■Changing Calling Restrictions 6–48
■Changing Trunk-to-Trunk Transfer Status 6–49
■Changing Coverage Delay Options 6–51

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
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Issue 1
February 1998
Contents
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■Adding/Removing a Line 6–57
■Adding a DLC Operator Position 6–58
■Adding a QCC Operator Position 6–61
■Adding Operator Features 6–64
■Connecting Auxiliary Equipment 6–66
■Changing Calling Group Assignments 6–69
■Revising Allowed Lists 6–71
■Assigning Allowed Lists to Extensions 6–73
■Revising Disallowed Lists 6–74
■Assigning Disallowed Lists to Extensions 6–76
■Changing Group Coverage Assignments 6–77
■Revising Night Service with Group Assignment 6–79
■Revising Night Service with Coverage Control 6–81
■Changing Extension Directory Labels 6–83
■Changing Trunk Labels 6–84
■Changing Posted Message Labels 6–85
■Changing Calling Group Labels 6–87
■Changing System Directory Labels 6–88
■Adding a CTI Link 6–89
■Removing a CTI Link 6–93
7 Learning More 7–1
■Guides 7–1
■System Guides Information Finder 7–13
8 Troubleshooting the System 8–1
■All Phones Are Dead (No Dial Tone or Lights) 8–2
■Some Phones Are Dead (No Dial Tone or Lights) 8–3
■Difficulty Making Outside Calls 8–5
■Phone Does Not Ring 8–8
■DLC Console Not Ringing for Incoming Calls 8–11
■QCC Console Not Ringing for Incoming Calls 8–12
■Single-Line Phones Ring Back after Completed Call 8–13
■Cannot Transfer Call after Answer on an Outside Line 8–14
■Night Service Not Working 8–15
■Calls Not Going to Voice Mail 8–17
■Callers Getting Incorrect Response from Voice Mail 8–19

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Contents
Page vii
■Calls Not Going to Coverage 8–20
■Trouble Hearing Called Party 8–21
■Programmed Button Fails 8–21
■Reminder Messages Received with the Wrong Time 8–22
■Recall/Switchhook Does Not Work 8–23
■Calling Group Members Not Receiving Calls 8–24
■Calls Not Receiving Screen Pop 8–25
■Calling Group Overflow Calls Not
Receiving Screen Pop 8–27
■Secondary Announcements Not
Playing as Programmed 8–27
■Other or Unresolved Problems 8–30
A Customer Support Information A–1
■Support Telephone Number A–1
■Federal Communications Commission
(FCC) Electromagnetic
Interference Information A–1
■Canadian Department of Communications (DOC)
Interference Information A–2
■FCC Notification and Repair Information A–2
■Installation and Operational Procedures A–3
■DOC Notification and Repair Information A–5
■Renseignements sur la notification du ministère des
Communications du Canada et la réparation A–6
■Security of Your System: Preventing Toll Fraud A–9
■Toll Fraud Prevention A–10
■Other Security Hints A–16
■Limited Warranty and Limitation of Liability A–20
■Remote Administration and Maintenance A–21
B About Telecommunications B–1
■Telephone Extension Equipment B–2
■Transmission Facilities B–3
■Switching Equipment B–5
■Signaling B–8

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
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Issue 1
February 1998
Contents
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C System Capacities C–1
D System Planning Forms D–1
E Removing/Reinstalling the Control Unit Cover E–1
■Removing the Control Unit Housing E–2
■Installing the Control Unit Housing E–2
GL Glossary GL-1
IN Index IN–1

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Figures
Page ix
Figures
2 About the System 2–1
2–1 The Local Loop 2–3
2–2 The Telephone Network 2–4
2–3 The Evolution of Switches 2–7
2–4 The Switching Office Hierarchy 2–8
2–5 System Overview 2–11
2–6 Incoming Trunks 2–13
2–7 System Components 2–20
2–8 408 GS/LS-MLX Module 2–21
2–9 Applications 2–24
2–10 Auxiliary System Components 2–28
3 System Components 3–1
3–1 Processor Module 3–3
3–2 Power Supply Module 3–4
3–3 Line/Trunk and Extension Modules 3–11
3–4 MLX-28D Telephone 3–16
3–5 MLX-20L Telephone 3–17
3–6 MLX-16DP Telephone 3–18
3–7 MLX-10D Telephone 3–19
3–8 MLX-10 Telephone 3–20
3–9 MLX-5D Telephone 3–21
3–10 Direct Station Selector 3–23
5 Putting the System to Work 5–1
5–1 Medical Office Floor Plan 5–4
5–2 Law Firm Floor Plan 5–8
5–3 Law Firm Equipment 5–16
5–4 Law Firm Call Coverage 5–20
5–5 CTI Link Overview 5–24

MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Figures
Page x
6 Managing the System 6–1
6–1 Information Screen 6–7
6–2 Menu Selection Screen 6–7
6–3 Data Entry Screen 6–8
6–4 System Programming Menu Screens 6–8
6–5 Screen Keys 6–10
6–6 Station Busy Screen 6–11
6–7 MLX-20L Telephone with Direct Station Selector
(DSS) 6–14
6–8 Display Buttons and Main Menu 6–15
6–9 Console Overlay 6–16
E Removing/Reinstalling the Control Unit Cover E–1
E–1 Removing the Control Unit Housing E–2
E–2 Installing the Top Cover E–3
E–3 Installing the Front Cover E–4