Lucent Technologies MERLIN LEGEND Release 6.1 User guide

555-661-140
Comcode 108289513
Issue 1
August 1998
MERLIN LEGEND®
Communications System
Release 6.1
System Programming and
Maintenance (SPM)

Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
See Appendix A, “Customer Support Information,” for important information. It follows
Maintenance and
Troubleshooting
in this binder.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf.
Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it
can result in substantial additional charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and
configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all
installation, instruction, and system administration documents provided with this product in order to fully understand the
features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized use. For important information regarding your
system and toll fraud, see Appendix A, “Customer Support Information.”
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his own expense. For further FCC
information, see Appendix A, “Customer Support Information.”
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference
regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.
Year 2000 Compliance
The MERLIN LEGEND Communications System is certified to be Year 2000 compliant. Additional information on this-
certification, and other issues regarding Year 2000 compliance, is available online at http://www.lucent.com/enteprise/
sig/yr2000.
Copyright ©1998, Lucent Technologies 555-661-140
All Rights Reserved Issue 1
Printed in USA August 1998

Trademarks
5ESS, ACCUNET, ACCULINK, CONVERSANT, DEFINITY, Magic On Hold, Megacom, MERLIN, MERLIN II,
MERLIN LEGEND, MERLIN MAIL, MultiQuest, Music on Hold, PassageWay, MLX-5, MLX-5D, MLX-10, MLX-10D,
MLX-10DP, MLX-16DP, MLX-20L, MLX-28D and Systimax are registered trademarks and 4ESS, Lucent Technologies
Attendant, AUDIX Voice Power, FAX Attendant System, HackerTracker, MERLIN Identifier, ProLogix, are trademarks of
Lucent Technologies in the US and other countries.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
ProComm and ProComm Plus are registered trademarks of DataStorm Technologies, Inc.
Supra, StarSet, and Mirage are registered trademarks of Plantronics, Inc. UNIX is a registered trademark of UNIX Sys-
tem Laboratories, Inc.
PagePac is a registered trademark of DRACON, a division of Harris Corporation.
Okidata is a registered trademark of Okidata Corporation.
NORTEL is a registered trademark and DMS a trademark of Northern Telecom.
MCI, Prism, and Vnet are registered trademarks of MCI Communications Corporation.
Ordering Information
For more information about Lucent Technologies documents, refer to the section entitled, “Related Documents” in
“
About This Book .”
Support Telephone Number
In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent
Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when
installing, programming, or using your system. Outside the continental US, contact your local Lucent
Technologies authorized representative.
Network Engineering Group
For assistance in designing a private network call the Network Engineering Group at 1 888 297-4700.
Lucent Technologies Corporate Security
Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or
services
should be reported to Lucent Technologies Corporate Security at 1 800 821-8235. In addition to recording the
incident, Lucent Technologies Corporate Security is available for consultation on security issues, investigation support,
referral to law enforcement agencies, and educational programs.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call BCS National
Service Assistance Center at 1 800 628-2888.
Warranty
Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty and Limitation of
Liability” in Appendix A, “Customer Support Information,” which follows
Maintenance and Troubleshooting in this binder.
Call: BCS Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax [phone] International Fax [phone]
Write: BCS Publications Center
2855 North Franklin Road
Indianapolis, IN 46219-1385
Order: Document No. 555-661-140
Comcode: 108289513
Issue 1, August 1998

MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140
Issue 1
August 1998
Contents
Page v
Contents
About This Book xv
■Intended Audience xv
■Terms and Conventions Used xvi
■Product Safety Labels xvii
■Security xviii
■Related Documents xix
■How to Comment on This Document xx
Programming with SPM 1
■System Requirements 2
■Installing the SPM Software 4
■Connecting the PC 16
■Accessing SPM 21
■Using SPM 26
■System Programming 63
■Upgrading the System 70
■Surrogate Mode Programming 96
IN Index IN-1

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Contents
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MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
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Figures
Page vii
Figures
1 Direct Local Connection 17
2 Direct Local Connection, PC More Than 50 ft. Away 18
3 Local Modem Connection 19
4 Remote Modem Connection 20
5SPMDisplay 27
6SPMHelp 32
7Pass-Thru 52

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Figures
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MERLIN LEGEND Communications System Release 6.1
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Tables
Page ix
Tables
1 SPM Configuration File (ams.cfg) Options 13
2 Function of PC Keys in SPM 29
3 SPM Main Menu Options 31
4 Backup Header: Release Number 33
5 Board Types 39
6 Programming Compatibility 72
7 Programming Needed after Upgrade to Release 1.1 85
8 Programming Needed after Upgrade to Release 2.0 86
9 Programming Needed after Upgrade to Release 3.0 87
10 Programming Needed after Upgrade to Release 3.1 87
11 Programming Needed after Upgrade to Release 4.0 88
12 Programming Needed after Upgrade to Release 4.1 89
13 Programming Needed after Upgrade to Release 4.2 91
14 Programming Needed after Upgrade to Release 5.0 93
15 Programming Needed after Upgrade to Release 6.0 94
16 Programming Needed after Upgrade to Release 6.1 96

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Tables
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Page xi
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
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August 1998
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1 August 1998
The exclamation point in an
equilateral triangle is intended to alert
the user to the presence of important
operating and maintenance
(servicing) instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
When installing telephone equipment, always follow basic safety precautions to
reduce the risk of fire, electrical shock, and injury to persons, including:
■Read and understand all instructions.
■Follow all warnings and instructions marked on or packed with the
product.
■Never install telephone wiring during a lightning storm.
■Never install a telephone jack in a wet location unless the jack is
specifically designed for wet locations.
■Never touch uninsulated telephone wires or terminals unless the
telephone wiring has been disconnected at the network interface.
■Use caution when installing or modifying telephone lines.
■Use only Lucent Technologies-manufactured MERLIN LEGEND
Communications System circuit modules, carrier assemblies, and power
units in the MERLIN LEGEND Communications System control unit.
■Use only Lucent Technologies-recommended/approved MERLIN
LEGEND Communications System accessories.

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■If equipment connected to the analog extension modules (008, 408, 408
GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS-MLX) is
to be used for in-range out-of-building (IROB) applications, IROB
protectors are required.
■Do not install this product near water, for example, in a wet basement
location.
■Do not overload wall outlets, as this can result in the risk of fire or
electrical shock.
■The MERLIN LEGEND Communications System is equipped with a
3-wire grounding-type plug with a third (grounding) pin. This plug will fit
only into a grounding-type power outlet. This is a safety feature. If you
are unable to insert the plug into the outlet, contact an electrician to
replace the obsolete outlet. Do not defeat the safety purpose of the
grounding plug.
■The MERLIN LEGEND Communications System requires a
supplementary ground.
■Do not attach the power supply cord to building surfaces. Do not allow
anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.
■Slots and openings in the module housings are provided for ventilation.
To protect this equipment from overheating, do not block these openings.
■Never push objects of any kind into this product through module
openings or expansion slots, as they may touch dangerous voltage
points or short out parts, which could result in a risk of fire or electrical
shock. Never spill liquid of any kind on this product.
■Unplug the product from the wall outlet before cleaning. Use a damp
cloth for cleaning. Do not use cleaners or aerosol cleaners.
■Auxiliary equipment includes answering machines, alerts, modems, and
fax machines. To connect one of these devices, you must first have a
Multi-Function Module (MFM).
■Do not operate telephones if chemical gas leakage is suspected in the
area. Use telephones located in some other safe area to report the
trouble.

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!
WARNING:
!
■ For your personal safety, DO NOT install an MFM yourself.
■ ONLY an authorized technician or dealer representative shall install, set
options, or repair an MFM.
■ To eliminate the risk of personal injury due to electrical shock, DO NOT
attempt to install or remove an MFM from your MLX telephone. Opening
or removing the module cover of your telephone may expose you to
dangerous voltages.
SAVE THESE INSTRUCTIONS

MERLIN LEGEND Communications System Release 6.1
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Page xiv

About This Book
Page xv
Intended Audience
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
Issue 1
August 1998
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1 August 1998
About This Book
System Programming and Maintenance (SPM) is a software tool develped
specifically for the MERLIN LEGEND Communications system to allow
programming, administration, and maintenance tasks to be done on a PC.
Intended Audience
This book is intended for anyone who uses a PC to perform programing or
maintenance tasks for the communications system. It is especially aimed at
system managers and support personel.
“Related Documents,” later in this section, provides a complete list of system
documentation together with ordering information.
In the USA only, Lucent Technologies provides a toll-free customer Helpline (1
800 628-2888) 24 hours a day. Call the Helpline, or your Lucent Technologies
representative, if you need assistance when installing, programming, or using
your system.

MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
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August 1998
About This Book
Page xvi
Terms and Conventions Used
Terms and Conventions Used
In this document, the terms in the following list are used in preference to other,
equally acceptable terms for describing communications systems.
Lines, Trunks and Facilities
Facility is a general term that designates a communications path between a
telephone system and the telephone company central office. Technically a
trunk
connects a switch to a switch, for example the MERLIN LEGEND
Communications System to the central office. Technically, a
line is a loop-start
facility or a communications path that does not connect two switches (for
example, an intercom line or a Centrex line). However, in actual usage, the
terms
line and trunk are often applied interchangeably. In this book, we use
line/trunk and lines/trunks to refer to facilities in general. Specifically, we refer to
digital facilities . We also use terms such as personal line, ground-start trunk,
Direct Inward Dialing (DID) trunk, and so on. When you talk to your local
telephone company central office, ask them which terms they use for the
specific facilities they connect to your system.
Some older terms have been replaced with newer terms. The following list
shows the old term on the left and the new term on the right:
trunk module line/trunk module
trunk jack line/trunk jack
station extension
station jack extension jack
analog data station modem data station
digital data station terminal adapter
7500B data station terminal adapter
analog voice and analog data station analog voice and modem data
digital voice and analog data station MLX voice and modem data
analog data only station modem data only station
digital data only station terminal adapter only station
7500B data only station terminal adapter only station
digital voice and digital data station MLX voice and terminal
adapter station
MLX voice and 7500B data station MLX voice and terminal
adapter station

MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1
August 1998
About This Book
Page xvii
Product Safety Labels
Typographical Conventions
Certain type fonts and styles act as visual cues to help you rapidly understand
the information presented:
Product Safety Labels
Throughout these documents, hazardous situations are indicated by an
exclamation point inside a triangle and the word CAUTION or WARNING.
!
WARNING:
!Warning indicates the presence of a hazard that could cause death or severe
personal injury if the hazard is not avoided.
Example Purpose
It is
very important that you follow
these steps. You
must attach the
wristband before touching the
connection.
Italics indicate emphasis.
The part of the headset that fits over
one or both ears is called a
headpiece .
Italics also set off special terms.
If you press the Feature button on an
MLX display telephone, the display
lists telephone features you can
select. A programmed Auto Dial
button gives you instant access to an
inside or outside number.
The names of fixed-feature,
factory-imprinted buttons appear in bold.
The names of programmed buttons are
printed as regular text.
Choose Ext Prog from the display
screen. Plain constant-width type indicates text that appears on the telephone display or
personal computer (PC) screen.
To activate Call Waiting, dial *11. Constant-width type in italics indicates
characters you dial at the telephone or
type at the PC.

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555-661-140 Issue 1
August 1998
About This Book
Page xviii
Security
!CAUTION:
Caution indicates the presence of a hazard that could cause minor personal injury
or property damage if the hazard is not avoided.
Security
Certain features of the system can be protected by passwords to prevent
unauthorized users from abusing the system. You should assign passwords
wherever you can and limit knowledge of such passwords to three or fewer
people.
Nondisplaying authorization codes and telephone numbers provide another
layer of security. For more information, see Appendix A, “Customer Support
Information” following
Maintenance and Troubleshooting .
Throughout this document, toll fraud security hazards are indicated by an
exclamation point inside a triangle and the words Security Alert.
!Security Alert:
Security Alert indicates the presence of a toll fraud security hazard. Toll
fraud is the unauthorized use of your telecommunications system by
an unauthorized party (for example, persons other than your
company’s employees, agents, subcontractors, or persons working on
your company’s behalf). Be sure to read “Your Responsibility for Your
System’s Security” on the inside front cover of this book and “Security
of Your System: Preventing Toll Fraud” in Appendix A, “Customer
Support Information.”

MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1
August 1998
About This Book
Page xix
Related Documents
Related Documents
In addition to this book, the documents listed below are part of the
documentation set. Within the continental United States, these documents can
be ordered from the Lucent Technologies BCS Publications Center by calling
1 800 457-1235.
Document No. Title
System Documents
555-660-100
Customer Documentation Package
Consists of paper versions of System Manager’s Guide,
Feature Reference,
and System Programming.
555-661-110 Feature Reference
555-661-111 System Programming
555-661-112 System Planning
555-661-113 System Planning Forms
555-661-116 Pocket Reference
555-661-118 System Manager’s Guide
555-661-150 Network Reference
555-661-800 Customer Reference CD-ROM
Contains System Manager’s Guide, Feature Reference,
System Programming,
and Network Reference.
Telephone User Support
555-660-122
MLX Display Telephones User’s Guide
555-630-150 MLX-5D, MLX-10D and MLX-10DP Display Telephone
Tray Cards (5 cards)
555-630-152 MLX-28D and MLX-20L Telephone Tray Cards (5 cards)
555-660-124 MLX-5 and MLX-10 Nondisplay Telephone User’s Guide
555-630-151 MLX-5 and MLX 10 Nondisplay Telephone Tray Cards
(6 cards)
555-630-155 MLX-16DP Display Telephone Tray Cards (5 cards)
555-660-120 Analog Multiline Telephones User’s Guide
555-660-126 Single-Line Telephones User’s Guide
555-660-138 MDC and MDW Telephones User's Guide
System Operator Support
555-660-134
MLX Direct-Line Consoles Operator’s Guide
555-660-132 Analog Direct-Line Consoles Operator’s Guide

MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1
August 1998
About This Book
Page xx
How to Comment on This Document
How to Comment on This Document
We welcome your comments, both positive and negative. Please use the
feedback form on the next page to let us know how we can continue to serve
you. If the feedback form is missing, write directly to:
Documentation Manager
Lucent Technologies
211 Mount Airy Road
Room 2W226
Basking Ridge, NJ 07920
555-660-136
MLX Queued Call Console Operator’s Guide
Miscellaneous User Support
555-661-130
Calling Group Supervisor’s Guide
555-650-105 Data and Video Reference
Documentation for Qualified Technicians
555-661-140
Installation, Programming & Maintenance (IP&M) Binder
Consists of Installation, System Programming &
Maintenance (SPM),
and Maintenance & Troubleshooting
Toll Fraud Security
555-025-600
BCS Products Security Handbook
Document No. Title

Programming with SPM
Page 1
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
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August 1998
MERLIN LEGEND Communications System Release 6.1
System Programming and Maintenance (SPM)
555-661-140 Issue 1 August 1998
Programming with SPM
The System Programming and Maintenance (SPM) software package
offers an alternate method of programming the MERLIN LEGEND
Communications System using a PC. This method frees the system
programming console for other uses and also provides the additional
functions listed below:
■Backing up system programming information
■Restoring system programming information from a backup
■Converting system programming information from one release to
another (part of the upgrade procedure)
■Printing, viewing, and storing reports
■Programming the communications system remotely
■Programming in surrogate mode
SPM software is available in DOS (which can run as a DOS application
or can be installed to run with Windows 95) or UNIX (as part of Intuity
Integrated Solution II*, or Integrated Solution III*). A Windows version of
SPM (MERLIN LEGEND Communications System Win SPM) is also
available.
* No longer orderable.