Matrix A5x-02 User manual

A5X-02 ASCENT TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION .......................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Moving the Unit .......................................................................................................... 3
2.2 Read and Save These Instructions............................................................................ 4
2.3 Electrical Requirements ............................................................................................ 5
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips ................................................................................... 6
3.2 Check for Damaged Parts ......................................................................................... 6
3.3 Care and Maintenance Instructions .......................................................................... 7
3.4 Preventative Maintenance Checklist ......................................................................... 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description .................................................................................................. 8
4.2 Workout Setup Steps - Manual.................................................................................. 9
4.3 Workout Setup Steps - Fat Burn................................................................................ 9
4.4 Workout Setup Steps - Level Based.......................................................................... 9
4.5 Workout Setup Steps - Fitness Test........................................................................... 10
4.6 Workout Setup Steps - Target Heart Rate ................................................................. 11
4.7 Workout Setup Steps - Constant Watts ..................................................................... 11
4.8 Auto Calibration Instructions ...................................................................................... 12
CHAPTER 5: MANAGER MODE
5.1 Using Manager Mode ................................................................................................ 13
5.2 Manager Mode Overview........................................................................................... 14
CHAPTER 6: ENGINEERING / SERVICE MODES
7.1 Using Engineering / Service Mode ........................................................................... 15
CHAPTER 7: TROUBLESHOOTING
7.1 Electrical Diagram ..................................................................................................... 16
7.2 LCB Error Indicators ................................................................................................. 19
7.3 Console Error Codes.................................................................................................. 20
7.4 Troubleshooting.......................................................................................................... 21
CHAPTER 8: PART REPLACEMENT GUIDE
8.1 Front Disk Replacement ........................................................................................... 22
8.2 Front Shroud Removal............................................................................................... 25
8.3 Lower Control Board (LCB) Replacement ................................................................. 26
8.4 ECB (Electromagnetic Brake) Replacement.............................................................. 27
8.5 ECB Belt Replacement .............................................................................................. 29
8.6 Drive Belt Replacement ............................................................................................. 30
8.7 Pulley Axle Set Replacement..................................................................................... 31
8.8 Drive Axle Set Replacement ...................................................................................... 32
TABLE OF CONTENTS

iv
TABLE OF CONTENTS
8.9 Console Replacement................................................................................................ 33
8.10 Overlay & Keypad Replacement................................................................................ 34
8.11 Handlebar Assembly Replacement............................................................................ 37
8.12 Rear Shroud Replacement......................................................................................... 38
8.13 Incline Motor Replacement ........................................................................................ 39
8.14 Dual Action Handlebar Replacement ......................................................................... 41
8.15 Foot Pedals Replacement.......................................................................................... 42
8.16 Pedal Arm Replacement ............................................................................................ 43
8.17 Link Arm Replacement............................................................................................... 44
8.18 Swing Arm Replacement............................................................................................ 46
8.19 Rear Pivot Arm Replacement..................................................................................... 48
8.20 Testing the Ascent Trainer.......................................................................................... 49
CHAPTER 9: EXPLODED DIAGRAMS
9.1 Ascent Trainer Specifications .................................................................................... 50
9.2 Fasteners & Assembly Tools...................................................................................... 51
9.3 Ascent Trainer Assembly Steps ................................................................................ 52
9.4 Stabilizing the Ascent Trainer..................................................................................... 56
CHAPTER 10: UPGRADES
10.1 Belt Tensioner Bearing Replacement......................................................................... 57
10.2 Bearing Assembly Shimming .............................................................................. ..... 58
10.3 Upgrading Hand grips with Resistance Buttons ..................................................... . 59
10.4 Installing Adjustable Tensioner................................................................................... 60
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure..................................................................................... 64

1
SERIAL NUMBER PLACEMENT
CHAPTER 1: SERIAL NUMBER LOCATION
1.1 SERIAL NUMBER LOCATION

2
console serial number location
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION

3
Two hand holds are located just above the MATRIX logo on the rear
legs.
The A5x-02 Ascent Trainer weighs 395 lbs. To avoid injury to the
user and the unit, be sure to have proper assistance to move the
unit.
2.1 MOVING THE UNIT
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

4
This Ascent Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Ascent Trainer.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• NeveroperatetheAscentTrainerwiththeairopening
blocked.Keeptheairopeningclean,freeoflintandhair.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
ahandle.
• ClosesupervisionisnecessarywhentheAscentTraineris
usedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• ConnectthisAscentTrainertoaproperlygroundedoutlet
only.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip-
ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.2 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

5
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Ascent Trainers require the use of a 15 amp or 20 amp
“dedicated circuit,” with a non-looped (isolated) neutral/ground, for the
power requirement. Quite simply this means that each outlet you plug
Ascent Trainers into should not have anything else running on that
same circuit besides other Ascent or Incline Trainers (up to 3 per 15
amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to
locate the main circuit breaker box, and turn off the breaker(s) one at a
time. Once a breaker has been turned off, the only thing that should not
have power to it are the Ascent/Incline Trainers in question. No lamps,
vending machines, fans, sound systems, or any other item should lose
power when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must
have an individual neutral/ground connection coming from it, and
terminating at an approved earth ground. You cannot “jumper” a single
neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire
must be used from the circuit breaker box, to each outlet that will have
the maximum number of units running off of it. If the distance from
the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge
wire may be used. For any distance greater than 100 ft from the circuit
breaker box to the outlet, 10 gauge wire must be used.
For your safety and Ascent Trainer performance, the ground on this
circuit must be non-looped. Please refer to NEC article 210-21 and 210-
23. Your Ascent Trainer is provided with a power cord with a plug listed
below and requires the listed outlet. Any alterations of this power cord
could void all warranties for this product. Multiple Ascent Trainers can
be powered on one dedicated circuit. (3 units per 15 Amp and 4 units
per 20 Amp dedicated circuit.)
GROUNDING INSTRUCTIONS:
The Matrix Ascent Trainer must be grounded. If it should
malfunction or break down, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock.
The Ascent Trainer is equipped with a cord having an equipment
grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances. If the
user does not follow these grounding instructions, the user could
void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding
conductor can result in the risk of electric shock. Check with a
qualified electrician if the user is in doubt as to whether the product
is properly grounded. Do not modify the plug provided with the
product if it will not fit the outlet, have a proper outlet installed by an
electrician
2.3 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

6
3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Ascent Trainer.
Please read and follow these tips.
 
light can cause discoloration on plastics.
 
humidity.
 
 -
pose cleaners.
 
after each use.
 
damage to the equipment and in some cases electrocution.
 
 
 
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
until it is repaired. Ensure that any person(s) making adjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
CHAPTER 3: PREVENTATIVE MAINTENANCE

7
3.3 CARE AND MAINTENANCE INSTRUCTION
Inspect power cords
Check E-stop cord/button

Check motor drive belt
Check running belt
Flip/replace deck
De-wax rollers
Notes/comments
Check resistance system
Lubricate pivot points
Check connecting joints
Remove covers, check
belts
Check pedal & crank
Check/lube seat
adjustment

Clean/lube guide rods
Inspect belt/cable assy.
Check locking pins
Check pulleys
Inspect upholstery
Check/tighten hardware
Lubricate Acme screw
MAKE: MODEL: S/N
LOCATION: TECHNICIAN: DATE:
Inspect power cords
Check E-stop cord/button

Check motor drive belt
Check running belt
Flip/replace deck
De-wax rollers
Notes/comments
Check resistance system
Lubricate pivot points
Check connecting joints
Remove covers, check
belts
Check pedal & crank
Check/lube seat
adjustment

Clean/lube guide rods
Inspect belt/cable assy.
Check locking pins
Check pulleys
Inspect upholstery
Check/tighten hardware
Lubricate Acme screw
In order to maximize life span, and minimize down time, all MATRIX
equipment requires regular cleaning, and maintenance items performed
on a scheduled basis. This section contains detailed instructions on how
to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine.
Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other Matrix
approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix
approved product

Please find the worksheet sample for our equipment provided in this
manual and make copies as needed. Keep them up to date as the required
service / maintenance items are performed. It is critical that you also log the
accumulated (total) amount of miles or running hours on the equipment each
time service or maintenance is performed.
You may periodically see addendums to this document, as the Matrix
Technical Support Team identifies items that require specific attention,
the latest version will always be available on the Matrix website, www.
matrixfitness.com
DAILY MAINTENANCE ITEMS
1) Clean the entire machine using water and mild detergent such as
“Simple Green”, or other Matrix approved solutions (cleaning agents
should be alcohol and ammonia free).
QUARTERLY MAINTENANCE ITEMS
1) Check all connecting joint areas for tightness of bolt assemblies.
2) Ensure that there is little, or no free play at all joint assemblies once
bolts have been tightened. Installation of washer kits may be required
if free play does not come out from tightening bolts.
3) Remove plastic covers, and lubricate the ball joint where the Link Arm
and Handlebar join together. A grease gun, with a needle fitting adapter
is required for this (Matrix recommends using Superlube brand grease
with PTFE {Teflon} additive).
4) Remove plastic covers, and lubricate the Acme screw on the left and
right incline motors (Matrix recommends using Superlube brand grease
with PTFE {Teflon} additive).
MAKE: MODEL: S/N
LOCATION: TECHNICIAN: DATE:
3.4 PREVENTATIVE MAINTENANCE CHECKLIST
CHAPTER 3: PREVENTATIVE MAINTENANCE

8
WORKOUTKEYS Simple program view and selection buttons.
Go: One touch Start.
enter: To confirm each program setting.
uP / DoWn incline: Easy information and incline selection.
uP / DoWn leVel: Easy information and level selection.
uP / DoWn time: Easy information and time adjustment.
stoP: Ends workout and shows workout summary data.
NUMBERKEYPAD: Workout data input for workout setup. Level adjustment during workout.
cool DoWn: Puts the Ascent Trainer into Cool Down Mode.
Fan: Allows for fan speed selection (fan has 3 operating speeds).
4.1 CONSOLE DESCRIPTION
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

9
Go - Press to immediately begin a workout. Workout, resistance
level, and time will automatically go to default settings. Pressing
GO will not prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2)
The display will read 3, 2, 1, Begin and then the program will start.
manual - Manual allows the user to input more information
while defining their own workout. Calorie expenditure will be more
accurate when inputting information in Manual than by pressing GO.
1) Start pedaling, press the MANUAL key.

ENTER.

ENTER.

ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
rollinG Hills - The Rolling Hills program is a level based program
that automatically adjusts the resistance level to simulate real terrain.
1) Start pedaling and press the ROLLING HILLS key.

ENTER.


ENTER.
5) The display will read 3, 2, 1, Begin and the program will start.
interVal traininG - The Intervals Training program is a level
based program that automatically adjusts the resistance of the machine
from low to high intensity settings at regular intervals.


ENTER.


ENTER.
5) The display will read 3, 2, 1, Begin and the program will start.
GLUTETRAININGWORKOUT - This program was designed
to increase your range of motion and target the thighs and glutes. By
varying a high incline throughout the workout you can engage significant
glute recruitment and enjoy a great workout. You will be asked to enter
in a minimum resistance level and a maximum resistance level. The
maximum resistance is applied at your peaks and the minimum resistance
is applied in the valleys. Choose levels that are appropriate for you. A
great recommended starting point is a Minimum Resistance Level of 1
and a Maximum Resistance Level of 8. After you are comfortable with this
setting, try higher levels for both. Incline levels cannot be adjusted during
this workout as it is an incline based workout.
1) Start pedaling, press the GLUTE TRAINING key.


ENTER.

and press ENTER.

and press ENTER.
6) The display will read 3, 2, 1, Begin and the program will start.
4.2 WORKOUT SETUP STEPS - MANUAL 4.4 WORKOUT SETUP STEPS - LEVEL BASED
4.3 WORKOUT SETUP STEPS - FAT BURN
Fat burn - Fat burn is a level based program that is designed
to help users burn fat through various resistance level changes.
1) Start pedaling and press the FAT BURN key.

ENTER.

ENTER.

ENTER.
5) The display will read 3, 2, 1, Begin and then the program will
start.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

10
Fit test
power output according to ACSM standards and was developed by the Cooper Institute© (www.cooperinstitute.org). User RPMs must remain
between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a heart rate strap is optional
but provides more data.
The test starts at a low intensity level and gradually increases in intensity (difficulty) every 2 minutes. As it increases, the user must maintain
60-80 RPM to advance to the next level. The test could take upwards of 30+ minutes for very fit individuals. Once the test ends a recovery
period (cool down) will begin and the user's results are calculated and displayed. Results are based on the number of stages completed.
Incline will not be adjustable during the test.
1) Start pedaling and press the FITNESS TEST key.



5) The display will read 3, 2, 1, Begin and then the program will start.
6) Once the workout is complete, the display will read the results of the Fitness Test.
STAGE COMPLETE:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average
4.5 WORKOUT SETUP STEPS - COOPER FITNESS TEST
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

11
tarGet Heart rate - The Matrix Ascent Trainer comes
with standard digital contact heart rate sensors and are POLAR
telemetry compatible. The heart rate control workout mode allows
the user to program their desired heart rate zone, and the Ascent
Trainer will automatically adjust the level based upon the user's
heart rate. The heart rate zone is calculated using the following

a POLAR telemetric strap or continually hold onto the contact heart
rate grips for this workout.
Locate the metal sensors on the handlebars of the Ascent Trainer.
Notice that there are two separate pieces of metal on each grip.
You must be making contact with both pieces of each grip to get
an accurate heart rate reading. You can grab these sensors in any
program to view your current heart rate.
1) Start pedaling and press the HEART RATE key.

SELECT.

keys and press SELECT.

SELECT.

SELECT.
6) The display will read 3, 2, 1, Begin and the program will start.
constant Watts - Constant Watts is a unique program
that allows you to vary your cadence or RPM and the Ascent
Trainer's resistance level will adjust accordingly to your selected
goal. The quicker you pedal, the less resistance for the goal
selected.
1) Start pedaling and press the CONSTANT WATTS key.

SELECT.

SELECT.

press SELECT.
5) The display will read 3, 2, 1, Begin and the program will start.
4.6 WORKOUT SETUP STEPS - TARGET HEART RATE 4.7 WORKOUT SETUP STEPS - CONSTANT WATTS
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

12
4.8 AUTO CALIBRATION INSTRUCTIONS
AUTO CALIBRATION PROCEDURE
After initial installation or after installing a new lift motor, Auto Calibration must be run. This will synchronize the 2
lift motors to ensure the unit elevates evenly.


3) Press ENTER once Service Mode 6 is displayed.
4) This will run the Auto Calibration. If the calibration passes, it will say Complete. Press and hold the STOP key to return to normal function.
5) If the auto calibration fails, contact the Matrix Technical Support Team.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

13
The Manager's Custom Mode allows the club owner to customize the Ascent Trainer for the club.

reads Manager Mode and hit ENTER (Figure A).

display.
3) To select a custom setting, press the ENTER key when the desired setting is shown.

5) To confirm and save the value of the setting, press the ENTER key.
6) To exit the setting without saving, press the BACK key.
7) Press and hold the HOME key for 3-5 seconds to return to normal operation.
FIGURE A
5.1 USING MANAGER MODE
CHAPTER 5: MANAGER MODE

14
CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION
Maximum Time 95 min 10 min 95 min Sets the total run time of any program.
Default Time 20 min 10 min Maximum
Time
Setting
Workout time when GO is pressed or when no time is selected
during program set up.
Default Level 1 1 20 Starting resistance when GO is pressed or when no resistance is
selected during program set up.
Default Age 30 10 100 Starting age when GO is pressed or when no age is selected during
program set up.
Default User Weight 150 lbs /
75 kg
80 lbs / 36
kg
400 lbs /
181 kg
Weight used for program calorie expenditure calculations.
Accumulated Distance N/A 0 65,000
Miles
Total distance for all programs.
Accumulated Time N/A 0 65,000
hours
Total time for all programs displayed in hours.
 N/A N/A N/A Current version of console software.
Timer Mode Up Up Down Determines whether the timer counts up or down.
Out of Order No No Yes Locks the machine when out of order.
Gender Male Male Female Determines the gender of the user when not selected during program
set up.
Language English English English Sets the language for the console. Select between English, Spanish,
German, French, Italian, and Dutch.
Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.
Default Incline 10 0 100 Starting incline level at each program start.
Sound Mode Turns the chime on / off when a button is pressed.
Incline Reset ON OFF ON This is a software feature that resets machine elevation to 0 degrees
after 30 seconds of user inactivity. During incline reset, movement
can be stopped by pressing any console key. The display will scroll
"HOLD SELECT TO RESUME." To resume reset to 0 degrees, hold
the SELECT key for 3 seconds.
5.2 MANAGER MODE OVERVIEW
CHAPTER 5: MANAGER MODE

15
6.1 ENGINEERING / SERVICE MODE


ENGINEERING MODE
Disable errors: Displays the class A and B error codes.
incline tuner: Adjusts the maximum and minimum end of the incline.
sPeeD unit: Sets the distance to show in miles or kilometers.
MACHINETYPE:Should be sent for Ascent Trainer at all times.
PoWer saVe time: Sets the amount of time the console keeps the workout information after the completion of a workout.
SERVICE MODE
serVice 1: Display Test.
serVice 2: Keypad Test.
serVice 3: Accumulated Distance and Time.
serVice 4: CSAFE / RF Test.
serVice 5: Error Log.
serVice 6: Auto Calibration of the lift motors.
CHAPTER 6: ENGINEERING & SERVICE MODE

16
7.1 ELECTRICAL DIAGRAM
CHAPTER 7: TROUBLESHOOTING