Matrix E 7 X - 0 3 User manual

E7X-03 SUSPENSION ELLIPTICAL
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Moving the Unit ........................................................................................................... 3
2.2 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 7
4.2 Workout Setup Steps - Manual................................................................................... 8
4.3 Workout Setup Steps - Fat Burn................................................................................. 8
4.4 Workout Setup Steps - Training Workouts.................................................................. 8
4.5 Workout Setup Steps - Cooper Fitness Test............................................................... 9
4.6 Workout Setup Steps - Target Heart Rate .................................................................. 10
4.7 Workout Setup Steps - Constant Watts ...................................................................... 10
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 11
5.2 Manager Mode - About Tab......................................................................................... 11
5.3 Manager Mode - Time Tab.......................................................................................... 12
5.4 Manager Mode - Defaults Tab..................................................................................... 12
5.5 Manager Mode - Language Tab.................................................................................. 13
5.6 Manager Mode - TV Tab ............................................................................................. 14
5.7 Manager Mode - Other Tab......................................................................................... 14
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview....................................................................................... 15
6.2 Engineering Mode - Errors Tab ................................................................................... 15
6.4 Engineering Mode - Statistics Tab .............................................................................. 16
6.5 Engineering Mode - Self Power Tab ........................................................................... 16
6.6 Engineering Mode - Clubs Tab.................................................................................... 17
6.7 Engineering Mode - Club ID Tab................................................................................. 17
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview .............................................................................................. 18
7.2 Service Mode - Setup Tab........................................................................................... 19
7.3 Service Mode - Test Tab ............................................................................................. 21
7.4 Service Mode - Date / Time Tab ................................................................................. 22
7.5 Service Mode - Log Tab .............................................................................................. 23
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 24
8.2 Error Codes on the Console ...................................................................................... 27
8.3 LCB LED Indicators .................................................................................................... 28
8.4 Troubleshooting - Display Issues................................................................................ 29
8.5 Troubleshooting - Error 0x04A0.................................................................................. 30
8.6 Troubleshooting - Resistance Issues.......................................................................... 31
8.7 Troubleshooting - Pedals Slipping .............................................................................. 32
8.8 Troubleshooting - Noise Issues................................................................................... 32
8.9 Troubleshooting - Heart Rate Issues .......................................................................... 33
8.10 Troubleshooting - No Power to the Console............................................................... 34
8.11 TV Troubleshooting - Overview................................................................................... 35
TABLE OF CONTENTS

III
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Front Disk Replacement ............................................................................................ 36
9.2 Front Shroud Replacement......................................................................................... 37
9.3 Lower Control Board (LCB) Replacement .................................................................. 40
9.4 Generator Replacement.............................................................................................. 41
9.5 Generator Belt Replacement ...................................................................................... 43
9.6 Drive Belt Replacement .............................................................................................. 44
9.7 Pulley Axle Set Replacement...................................................................................... 45
9.8 Drive Axle Set Replacement ....................................................................................... 46
9.9 Crank Replacement .................................................................................................... 50
9.10 Console Replacement................................................................................................. 51
9.11 Overlays & Keypads Replacement ............................................................................. 52
9.12 Console Mast Handlebar Replacement ...................................................................... 54
9.13 Dual Action Handlebar Replacement.......................................................................... 55
9.14 Foot Pedals Replacement........................................................................................... 56
9.15 Pedal Arm Replacement ............................................................................................. 57
9.16 Link Arm Replacement................................................................................................ 58
9.17 Swing Arm Replacement............................................................................................. 59
9.18 Vertical Stabilizer Arm Replacement........................................................................... 60
9.19 Incline Arm Cover Replacement ................................................................................. 61
9.20 Handlebar Service....................................................................................................... 62
9.21 Testing the Suspension Elliptical................................................................................. 63
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Suspension Elliptical Specifications ........................................................................... 64
10.2 Assembly Hardware .................................................................................................... 65
10.3 Suspension Elliptical Assembly Steps ....................................................................... 66
10.4 Leveling the Suspension Elliptical............................................................................... 78
10.5 TV Programming Instructions ..................................................................................... 79
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 82
TABLE OF CONTENTS

1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION

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CONSOLE SERIAL NUMBER LOCATION
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION
CONSOLE SERIAL NUMBER LOCATION

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This Suspension Elliptical is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Suspension Elliptical.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
 ahandle.
• ClosesupervisionisnecessarywhentheSuspension
Ellipticalisusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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2.2 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
GROUNDING INSTRUCTIONS:
The Matrix E7x-03 Suspension Elliptical must be grounded. If it should malfunction or break down, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. The Suspension Elliptical is equipped with a cord having an equipment grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with
all local codes and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician.
CONSOLE POWER
The Matrix Suspension Elliptical console has a battery that makes it self powered. This means that even if the unit is not plugged in, the
console may still have power for up to 12 hours. If the console power needs to be reset or turned off, press and hold the CHANNEL UP and
CHANNEL DOWN keys for 3-5 seconds until the console turns off. The console power will also need to be reset if settings are changed in
Manager, Engineering, or Service Modes.
The Matrix Suspension Elliptical can now be self powered. It is recommended that the unit be plugged in for at least 4 hours after initial
installation to charge the battery prior to using the self powered feature. NOTE: If an add on TV (using a bracket) or Virtual Active is added to
the unit, it must be plugged in, or the TV or VA will not operate correctly. If the Suspension Elliptical will be plugged in, follow the requirements
below.
MATRIX DEDICATED CIRCUIT / ELECTRICAL REQUIREMENT INFO
All powered Matrix Suspension Ellipticals require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground,
for the power requirement. Quite simply this means that each outlet you plug Suspension ellipticals into should not have anything else running
on that same circuit besides other Suspension ellipticals (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is
to locate the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should
not have power to it are the Suspension ellipticals in question. No lamps, vending machines, fans, sound systems, or any other item should lose
power when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Suspension Elliptical performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23.
Your Suspension elliptical is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord
could void all warranties for this product. Multiple Suspension Ellipticals can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units
per 20 Amp dedicated circuit.)

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3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Suspension Elliptical.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
until it is repaired. Ensure that any person(s) making adjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Mild, water soluble, detergent – such as “Simple Green”, or other Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
* Vacuum cleaner with an extendable hose and crevasse tool attachment
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix web site, www.matrixfitness.com
DAILY MAINTENANCE ITEMS
1) Look and listen for loose fasteners, unusual noises, and any other indications that the equipment may be in need of service.
2) Clean the Suspension Elliptical before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to clean all exposed surfaces. DO NOT use ammonia, chlorine, or any acid
based cleaners. NOTE: Never spray cleaner directly on the equipment. Spray the cleaner directly into a cloth to clean.
b. Keep the console display free of fingerprints and salt build up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the accumulation of dust and dirt which can affect the smooth operation of the
unit.
3) Attempt to wobble the unit back and forth, level if needed (see Section 10.4).
WEEKLYMAINTENANCEITEMS
1) Wipe down the roller track and wheels with a cotton cloth to remove any debris that may be present.
MONTHLY MAINTENANCE ITEMS
1) Inspect the console, handrails, link arms, pedal arms, and pedals for damage.
2) Check the link / pedal arms for loose joints, tighten hardware as needed.
3) Adjust leveling feet if the equipment rocks or wobbles.
4) Check the pedal foot pad for damage or wear. Replace as needed. Vacuum under the rubber foot pad.
QUARTERLY MAINTENANCE ITEMS
1) Remove the front shrouds and check belts for damage, alignment, and proper tension.
2) Remove the plastic covers where the handlebar and link arms are connected. Lubricate the ball joint with your finger by applying grease to
the ball bearing.
CHAPTER 3: PREVENTATIVE MAINTENANCE

7
MULTI-PURPOSEKEYS: Keys have different functions depending on
each screen.
GO: One touch Start.
ENTER: To confirm each program setting.
UP / DOWN LEVEL: Easy information and level selection.
UP / DOWN TIME: Easy information and time adjustment.
STOP: Ends workout and shows workout summary data.
NUMBERKEYPAD: Workout data input for workout setup. Level
adjustment during workout.
COOL DOWN: Puts the Suspension Elliptical into Cool Down Mode.
FAN: Allows for fan speed selection (fan has 3 operating speeds).
4.1 CONSOLE DESCRIPTION
E7X-03 ENTERTAINMENT ZONE
IPOD®: Will take the user directly to the iPod screen to allow for iPod
control and play list selection.
VOLUME UP / DOWN: Adjusts the volume output through the
headphone jack of either integrated console TV or iPod output.
NUMBERKEYPAD: Allows for easy TV channel selections.
CHANNEL UP / DOWN: Allows for channel selection.
DISPLAY MODE: Allows user to cycle through console display options,
iPod, TV, or profile display.
LAST CHANNEL: Allows the user to cycle between the current
channel and the previous channel they were viewing.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION