Matrix E3X-01 User manual

E3X-01 ELLIPTICAL TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 2
2.2 Electrical Requirements ............................................................................................. 2
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 3
3.2 Check for Damaged Parts ......................................................................................... 3
3.3 Care and Maintenance Instructions ........................................................................... 4
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 5
4.2 Workout Setup Steps - Manual................................................................................... 6
4.3 Workout Setup Steps - Fat Burn................................................................................. 6
4.4 Workout Setup Steps - Training Workout.................................................................... 6
4.5 Workout Setup Steps - Cooper Fitness Test............................................................... 7
4.6 Workout Setup Steps - Target Heart Rate .................................................................. 7
4.7 Workout Setup Steps - Constant Watts ...................................................................... 8
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 9
5.2 Manager Mode Information......................................................................................... 10
CHAPTER 6: ENGINEERING / SERVICE MODE
6.1 Engineering / Service Mode Overview........................................................................ 11
CHAPTER 7: TROUBLESHOOTING
7.1 Electrical Diagrams .................................................................................................... 12
7.2 Troubleshooting - Keypad Issues................................................................................ 15
7.3 Troubleshooting - Resistance Issues.......................................................................... 16
7.4 Troubleshooting - Pedals Slipping .............................................................................. 17
7.5 Troubleshooting - Noise Issues................................................................................... 17
7.6 Troubleshooting - Console Issues............................................................................... 18
7.7 Troubleshooting - No RPM Reading ........................................................................... 19
7.8 Troubleshooting - Heart Rate Issues .......................................................................... 20
CHAPTER 8: PART REPLACEMENT GUIDE
8.1 Front Disk Removal ................................................................................................... 21
8.2 Front Shroud Removal................................................................................................ 23
8.3 Lower Control Board (LCB) Replacement .................................................................. 24
8.4 Generator Replacement.............................................................................................. 25
8.5 Generator Belt Replacement ...................................................................................... 26
8.6 Drive Belt Replacement .............................................................................................. 27
8.7 Pulley Axle Set Replacement...................................................................................... 28
TABLE OF CONTENTS

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TABLE OF CONTENTS
8.8 Drive Axle Set Replacement ....................................................................................... 29
8.9 Console Replacement................................................................................................. 30
8.10 Console - Overlays & Keypads Replacement............................................................. 31
8.11 Handlebar Assembly Replacement............................................................................. 33
8.12 Heart Rate Grips Replacement................................................................................... 34
8.13 Cup Holder Replacement............................................................................................ 35
8.14 Dual Action Handlebar Replacement .......................................................................... 36
8.15 Console Mast Replacement........................................................................................ 37
8.16 Foot Pedals Replacement........................................................................................... 38
8.17 Pedal Arm Replacement ............................................................................................. 39
8.18 Crank Arm Replacement............................................................................................. 41
8.19 Roller Replacement..................................................................................................... 43
8.20 Roller Track Replacement........................................................................................... 45
8.21 Testing the Elliptical Trainer ........................................................................................ 47
CHAPTER 9: EXPLODED DIAGRAMS
9.1 Elliptical Trainer Specifications .................................................................................. 48
9.2 Fasteners & Assembly Tools....................................................................................... 49
9.3 Elliptical Trainer Assembly Steps ............................................................................... 50
9.4 Leveling the Elliptical Trainer ...................................................................................... 56
9.5 TV Bracket Installation ................................................................................................ 57

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CHAPTER 1: SERIAL NUMBER LOCATION
1.1 SERIAL NUMBER LOCATION

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2.1 READ AND SAVE THESE INSTRUCTIONS
This Elliptical Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Elliptical Trainer.
Remind the users that before undertaking any fitness program, they
should obtain complete physical examinations from their physicians.
If, at any time while exercising, the user experiences dizziness,
pain, or shortness of breath, nausea or feels faint, he or she must
stop immediately.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual.Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• ClosesupervisionisnecessarywhentheEllipticalTrainer
isusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
The Matrix E3x-01 Elliptical Trainer is designed to be self powered
and does not require an external power supply source to operate.
The battery in the console needs to be charged for 3-4 hours when
first installed. Until the battery is fully charged, the 30 second pause
feature may not function fully. The charging does not need to be
continuous for 3-4 hours, but over combined workouts equaling 3-4
hours.
2.2 ELECTRICAL REQUIREMENTS

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3.1 RECOMMENDED CLEANING TIPS
CHAPTER 3: PREVENTATIVE MAINTENANCE
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Elliptical Trainer.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
untilitisrepaired.Ensurethatanyperson(s)makingadjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS

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3.3 CARE AND MAINTENANCE INSTRUCTION
CHAPTER 3: PREVENTATIVE MAINTENANCE
In order to maximize life span, and minimize down time, all
MATRIX equipment requires regular cleaning, and maintenance
items performed on a scheduled basis. This section contains detailed
instructions on how to perform these items, the frequency of which
they should be done, and a check list to sign off each time service
is completed for a specific machine. Some basic tools and supplies
will be necessary to perform these tasks which include (but may not
be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
*Adjustablewrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other
Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix
approved product
* Vacuum cleaner with an extendable hose and crevasse tool
attachment
You may periodically see addendums to this document, as the
Matrix Technical Support Team identifies items that require specific
attention, the latest version will always be available on the Matrix web
site, www.matrixfitness.com
DAILYMAINTENANCEITEMS
1) Look and listen for loose fasteners, unusual noises, and any
other indications that the equipment may be in need of service.
2) Clean the elliptical trainer before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to
clean all exposed surfaces. DO NOT use ammonia, chlorine, or any
acid based cleaners.
b. Keep the console display free of fingerprints and salt build
up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the
accumulation of dust and dirt which can affect the smooth operation
of the unit.
MONTHLYMAINTENANCEITEMS
1) Inspect the console, handrails, link arms, pedal arms, and pedals
for damage.
2)Checkthelink/pedalarmsforloosejoints,tightenhardwareas
needed.
3) Check pedal motion and stability.
4)Adjustlevelingfeetiftheequipmentrocksorwobbles.
5) Remove the rear shroud, and clean the rollers / tracks to prevent
flat spots caused by dust / dirt.
QUARTERLYMAINTENANCEITEMS
1) Remove the front shrouds and check belts for damage,
alignment, and proper tension.

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CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 CONSOLE DESCRIPTION
PROGRAMKEYS: Simple program selection buttons make Matrix Elliptical Trainers easy to use. The Elliptical Trainer features eight programs.
START/QUICKSTART: One touch Quick Start and Start any time during preference selection.
UP/DOWNLEVEL: Easy information and level selection.
SELECT/SELECTSCREEN/RESET: This multi-function button enters information when setting up programming options, toggles information
displayed and if held down for 5 seconds, resets the Elliptical Trainer to Start-up Mode.

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GO - Press to immediately begin a workout. Workout, resistance
level, and time will automatically go to default settings. Pressing
GO will not prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2)
The display will read 3, 2, 1, Begin and then the program will start.
MANUAL - Manual allows the user to input more information
while defining their own workout. Calorie expenditure will be more
accurate when inputting information in Manual than by pressing GO.
1) Start pedaling, press the MANUAL key.
2) Select Level by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.
ROLLINGHILLS - The Rolling Hills program is a level based
programthatautomaticallyadjuststheresistanceleveltosimulate
real terrain.
1) Start pedaling and press the ROLLING HILLS key.
2) Select Level by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.
INTERVALTRAINING- The Interval Training program is a
levelbasedprogramthatautomaticallyadjuststheresistanceofthe
machine from low to high intensity settings at regular intervals.
1) Start pedaling and press the INTERVAL TRAINING key.
2) Select Level by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.
RANDOM - Random is a level based workout that randomly
adjuststheresistanceofthemachine.
1) Start pedaling and press the key next to RANDOM key.
2) Select Level by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.2 WORKOUT SETUP STEPS - MANUAL 4.4 WORKOUT SETUP STEPS - LEVEL BASED
4.3 WORKOUT SETUP STEPS - FAT BURN
FATBURN - Fat burn is a level based program that is designed
to help users burn fat through various resistance level changes.
1) Start pedaling and press the FAT BURN key.
2) Select Level by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.

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CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
FITNESSTEST -The Cooper Fitness Test measures cardiovascular fitness and proves an estimated sub-maximal VO2 result. It is based
on power output according to ACSM standards and was developed by the Cooper Institute© (www.cooperinstitute.org). User RPMs must
remain between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a heart rate strap is
optional but provides more data.
The test starts at a low intensity level and gradually increases in intensity (difficulty) every 2 minutes. As it increases, the user must maintain
60-80 RPM to advance to the next level. The test could take upwards of 30+ minutes for very fit individuals. Once the test ends a recovery
period (cool down) will begin and the user's results are calculated and displayed. Results are based on the number of stages completed.
1) Start pedaling and press the FITNESS TEST key.
2) Select Age by using the UP or DOWN LEVEL keys and press SELECT.
3) Select Gender by using the UP or DOWN LEVEL keys and press SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and press SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then the program will begin.
6) Once the workout is complete, the display will read the results of the Fitness Test.
4.5 WORKOUT SETUP STEPS - COOPER FITNESS TEST
PERCENTILE VALUES FOR MAXIMAL AEROBIC POWER
AGE
PERCENTILE 20-29 30-39 40-49 50-59 60+
MEN
90 51.4 50.4 48.2 45.3 42.5
80 48.2 46.8 44.1 41.0 38.1
70 46.8 44.6 41.8 38.5 35.3
60 44.2 42.4 39.9 36.7 33.6
50 42.5 41.0 38.1 35.2 31.8
40 41.0 38.9 36.7 33.8 39.2
30 39.5 37.4 35.1 32.3 28.7
20 37.1 35.4 33.0 30.2 26.5
10 34.5 32.5 30.9 28.0 23.1
WOMEN
90 44.2 41.0 39.5 35.2 35.2
80 41.0 38.6 36.3 32.3 31.2
70 38.1 36.7 33.8 30.9 29.4
60 36.7 34.6 32.3 29.4 27.2
50 35.2 33.8 30.9 28.2 25.8
40 33.8 32.3 29.5 26.9 24.5
30 32.3 30.5 28.3 25.5 23.8
20 30.6 28.7 26.5 24.3 22.8
10 28.4 26.5 25.1 22.3 20.8

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CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
TARGETHEARTRATE - The Matrix Elliptical Trainer comes
with standard digital contact heart rate sensors and are POLAR
telemetry compatible. The heart rate control workout mode allows
the user to program their desired heart rate zone, and the Elliptical
Trainerwillautomaticallyadjustthelevelbasedupontheuser's
heart rate. The heart rate zone is calculated using the following
equation:(220-Age)8%=targetheartratezone.Theusermustwear
a POLAR telemetric strap or continually hold onto the contact heart
rate grips for this workout.
Locate the metal sensors on the handlebars of the Elliptical Trainer.
Notice that there are two separate pieces of metal on each grip.
You must be making contact with both pieces of each grip to get
an accurate heart rate reading. You can grab these sensors in any
program to view your current heart rate.
1) Start pedaling and press the HEART RATE key.
2) Select Age by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Target HR Percentage by using the UP or DOWN LEVEL
keys and press SELECT.
4) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
5) Select Weight by using the UP or DOWN LEVEL keys and press
SELECT.
6) The display will read Starting 3 Starting 2, Starting 1 and then
the program will begin.
CONSTANTWATTS - Constant Watts is a unique program
that allows you to vary your cadence or RPM and the Elliptical
Trainer'sresistancelevelwilladjustaccordinglytoyourselected
goal. The quicker you pedal, the less resistance for the goal
selected.
1) Start pedaling and press the CONSTANT WATTS key.
2) Select Watts by using the UP or DOWN LEVEL keys and press
SELECT.
3) Select Time by using the UP or DOWN LEVEL keys and press
SELECT.
4) Select Weight by using the UP or DOWN LEVEL keys and
press SELECT.
5) The display will read Starting 3, Starting 2, Starting 1, and then
the program will begin.
4.6 WORKOUT SETUP STEPS - TARGET HEART RATE 4.7 WORKOUT SETUP STEPS - CONSTANT WATTS

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CHAPTER 5: MANAGER MODE
5.1 MANAGER MODE OVERVIEW
The Manager's Custom Mode allows the club owner to customize the Elliptical Trainer for the club.
1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display
reads Manager Mode and hit SELECT (Figure A).
2) To scroll through the list of options in Manager Mode, use the UP and DOWN LEVEL keys. Each of the custom settings will show on the
display.
3) To select a custom setting, press the SELECT key when the desired setting is shown.
4) To change the value of the setting, use the UP and DOWN LEVEL keys.
5) To confirm and save the value of the setting, press the START key.
6) Press the START key twice to return to normal operation.

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5.2 MANAGER MODE INFORMATION
CHAPTER 5: MANAGER MODE
CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION
Maximum Time 95 min 10 min 95 min Sets the total run time of any program.
Default Time 20 min 10 min Maximum
Time
Setting
Workout time when GO is pressed or when no time is selected
during program set up.
Default Level 1 1 20 Starting resistance when GO is pressed or when no resistance is
selected during program set up.
Default Weight 150 lbs /
75 kg
80 lbs / 36 kg 400 lbs /
181 kg
Weight used for program calorie expenditure calculations.
Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.
Machine Bike (BI) Elliptical (EL) Bike (BI) This should be set for Elliptical (EL) at all times.
Cardio On Off On This turns the cardio port on or off.
Accumulated Distance N/A 0 65,000
Miles
Total distance for all programs.
Accumulated Time N/A 0 65,000
hours
Total time for all programs displayed in hours.
Language English English English Sets the language for the console. Select between English, German,
Dutch, Italian, French, Spanish, and Portuguese.
Software Version N/A N/A N/A Current version of console software.

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CHAPTER 6: ENGINEERING MODE
6.1 ENGINEERING / SERVICE MODE OVERVIEW
To enter Engineering or Service Mode, hold the UP and DOWN LEVEL keys for 3 seconds until Manager Mode appears on the middle LED
display. Press the UP or DOWN LEVEL key to scroll between the different Engineering and Service Modes.
ENGINEERING MODE
This mode is for factory settings only.
SERVICE MODE
SERVICE1: Display Test.
SERVICE2: RPM Reading.
SERVICE3: Accumulated Distance and Time.
SERVICE4: Heart Rate Test.

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CHAPTER 7: TROUBLESHOOTING
7.1 ELECTRICAL DIAGRAMS

13
CHAPTER 7: TROUBLESHOOTING
7.1 ELECTRICAL DIAGRAMS

14
7.1 ELECTRICAL DIAGRAMS
CHAPTER 7: TROUBLESHOOTING

15
ALL OR SOME OF THE FUNCTION KEYS DO NOT RESPOND
POSSIBLE CAUSES:
1) The keypad connection ribbon cable has not been plugged in correctly.
2) The keypad is damaged.
3) The console is damaged.
SOLUTION:
1) Check the connections of the keypad at the Upper Control Board.
a. Remove the console from the console mast.
b. Remove the 6 screws holding the back of the console to the front (Figure A).
c. Inspect the keypad ribbon cable connection at the UCB (Figure B).
d. Even if the keypad ribbon cable appears to be connected correctly, unplug and re-seat the cable, then retest.
2) Replace the affected keypad.
3) Replace the console.
FIGURE A FIGURE B
7.2 TROUBLESHOOTING - KEYPAD ISSUES
CHAPTER 7: TROUBLESHOOTING

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HIGH OR NO RESISTANCE
POSSIBLE CAUSES:
1) The console cable is damaged or not properly plugged in.
2) The Upper Control Board is damaged.
3) The Generator is damaged.
4) The Lower Control Board is damaged.
SOLUTION:
1) Check the console cable connections at the UCB and LCB.
2) Check if the generator is outputting variable power:
a. Insert the probes from a multi-meter into the black and red wires on the generator wire harness connector (Figure A).
b. When pedaling, the output voltage from the generator should vary depending on the RPM. The generator should output 120 VAC at 94
RPM.
3) If the generator does not have variable power, replace the generator.
4) If the generator does have variable power, replace the LCB.
5) If both the generator and LCB have been replaced and the issue is still present, replace the console.
FIGURE A
7.3 TROUBLESHOOTING - RESISTANCE ISSUES
CHAPTER 7: TROUBLESHOOTING