Matrix Retail E50 User manual

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E30 and E50
Service Manual

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Matrix Retail E50 Matrix Retail E30
Specification
Production Browse

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Contents
CHAPTER 1: SERIAL NUMBER LOCATION………………………………………………………………..4
CHAPTER 2: TROUBLESHOOTING
2.1 Electrical Diagram…………………………………………………………………………………………...5
2.2 Board Connector Location …………………………………………………………………………………..6
2.3 Error Code Summary ………………………………………………………………………………………...8
2.4 Troubleshooting
2.4.1 Console Does Not Light up……………………………………………………………………………....9
2.4.2 Speed Does Not Display...……………………………………………………………………………….10
2.4.3 Heart Rate Issues………………………………………………………………………………………..11
2.4.4 Quick Key Issues ...………………….…………………………………………………………….. …..12
2.4.5 Noise Issues…………………………………………………………………………………………………………………………….13
2.4.6 No Resistance Or Incorrect Resistance……………………………………………………………….14
CHAPTER 3: PART REPLACEMENT GUIDE
3.1 Console Replacement…………………………………………………………………………………………………………………..16
3.2 Heart Rate Grip and Quick key Replacement……………………………………………………………………………....18
3.3 Cup Holder Replacement……………………………………………………………………………………………………………..19
3.4 Console Mast Replacement………………………………………………………………………………………………………….20
3.5 Handle Bar Replacement……………………………………………………………………………………………………………..21
3.6 Link Arm Replacement……… …………………………………………………………………………..22
3.7 Side Cover Replacement …………………………………………………………………………………………………………..…23
3.8 ECB Motor Board Replacement …………………………………………………………………………………………………..24
3.9 LCB board Replacement…..…………………..……………………………………………………… ..25

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CHAPTER 1: Serial Number Location
1.1 Serial Number Location
MATRIX E30/E50 EP FRAME
SERIAL NUMBER

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CHAPTER 2: Troubleshooting
2.1 ELECTRICAL DIAGRAM
E30 Frame: (Fig.1)

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E50 Frame (Fig.2)

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(Fig-1)
CHAPTER 2: Troubleshooting
2.2. Board Connector Instruction:
2.2.1 ECB (E30):
ECB (Fig-1)
CN1 Speed sensor connection
CN2 Power adaptor connection
CN3 Console connection
2.2.2 Lower Control Board Connections
LCB (Fig-2)
Fig-2
AC1&AC2
JP1
JP02
JP03
AC power line input
LCB to console
Speed sensor
Resistance control

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2.3 Error Code Summaries:
Code Description Symptom Solution
1 CONSOLE DOES NOT LIGHT
UP
A .The power switch is in the on position, but
the console will not turn on.
b. The console is damaged or the console
cable is not connected properly.
c. Connection to the terminals on the lower
control board or console.
d. The lower control board is damaged and
does not output voltage.(E50)
e. The power adaptor is damage. (E30)
See section
2.4.1
2 SPEED DOES NOT DISPLAY The speed value does not display on console. 2.4.2
3 HEART RATE ISSUES A .Power contact between the user and HR
grips or HR strap.
b. The HR strap is at a low battery status.
c. The HR strap is damaged.
d. The HR grips are damaged.
e. The HR cannot display value.
2.4.3
4 QUICK KEY ISSUES a. No contact between keypad and overlay.
b. Keypad malfunction.
c. No contact between Keypad to console.
2.4.4
5 NOISE ISSUES Slapping / squeaking sound with each
footstep.
2.4.5
6 NO RESISTANCE OR
INCORRECT RESISTANCE
a. The resistance does not change.
b. The resistance is reversed or too heavy.
c. The keypad is damaged.
d. The console cable is either not connected
to the console or LCB or is damage.
e. The ECB is damaged.
2.4.6

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CHAPTER 2: Troubleshooting
2.4.1 TROUBLESHOOTING –CONSOLE DOES NOT LIGHT UP
SOLUTION:
1. The outlet the machine is plugged into is functional.
2. The correct power cord is being used. Only use the power cord included or provided by Customer
Tech Support.
3. The power cord is not pinched or damaged and is properly plugged into the outlet and the machine.
4. Remove the console and check if the console cable has good connected with the console.
Test console cable for 12VDC between pin1 & pin8. If power and connection is good, replace console.
5. Check to see if the console upper cable and console lower are connected well.
6. Remove the side cover and check to see if the cable is connected well.
7. For E30
7.1 Check to see if using correct adaptor: output 12VDC 2A.
7.2Remove the ECB to console cable (see Page7 figure 1). Use multi-meter to check the ECB CN3
Pin1/Pin2 (Positive) and Pin 8 (GND) if cannot see voltage +12 VDC. Install new ECB.
1 2 3 4 5 6 7 8
+12V +12V AD2 NC NC BD2 GND GND
CN3
For E50
7.3. Unplug the console cable from the LCB (see Page12 figure-2). Use multi-meter to check the
LCB JP1 Pin1 (Positive) and Pin 8 (Negative) to see if voltage is +12 VDC.
7.4 If a cannot see +12VDC, connect the LCB to Console cable. If still cannot see light on the screen,
the console is damage, install new console..

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CHAPTER 3: Troubleshooting
2.4.2 TROUBLESHOOTING – SPEED DOES NOT DISPLAY
SOLUTION:
For E30
1. Unplug power adaptor, remove the console, and check that all connections to the console are secure
and not damaged or pinched.
2. Remove the side cover and check to see if the sensor wire (CN01) is connected well and not damaged.
(Fig.1)
3. Check to see if one corner of the sensor is aligned with the magnet and ensure that the distance is less
than 5mm.(Fig-1)
4. Test speed sensor with multi-meter in Ohms on Pin1 & Pin2. While passing by magnet, take continuity
readings, open and close, and see if console can display speed.
5. Install new ECB Page7 (Fig-1) to see if console can display speed.
If still cannot display speed value, replace the console.
For E50
1. Unplug power cord, remove the console, and check that all connections to the console are secure and
not damaged or pinched.
2. Remove the side cover and check to see if the sensor wire (LCB JP02) is connected well.-(fig-2)
3. Check to see if one corner of the sensor is aligned with the magnet and ensure that the distance is
less than 5mm. (Fig-3)
5. Install new LCB Page7 (Fig-2) to see if console can display speed value. If still cannot display speed
value, replace the console.
Fig.1 Fig-2 Fig-3