Matrix E5x-02 User manual

E5X-02 ELLIPTICAL TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
3.4 Preventative Maintenance Checklist .......................................................................... 6
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 7
4.2 Workout Setup Steps - Manual................................................................................... 8
4.3 Workout Setup Steps - Fat Burn................................................................................. 8
4.4 Workout Setup Steps - Training Workout.................................................................... 8
4.5 Workout Setup Steps - Cooper Fitness Test............................................................... 9
4.6 Workout Setup Steps - Target Heart Rate .................................................................. 10
4.7 Workout Setup Steps - Constant Watts ...................................................................... 10
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 11
5.2 Manager Mode Information......................................................................................... 12
CHAPTER 6: ENGINEERING / SERVICE MODE
6.1 Engineering / Service Mode Overview........................................................................ 13
CHAPTER 7: TROUBLESHOOTING
7.1 Electrical Diagram ...................................................................................................... 14
7.2 Error Codes on the Console ....................................................................................... 17
7.3 LCB LED Indicators .................................................................................................... 18
7.4 Troubleshooting - Display Issues................................................................................ 19
7.5 Troubleshooting - Error 0x04A0.................................................................................. 20
7.6 Troubleshooting - Keypad Issues................................................................................ 21
7.7 Troubleshooting - Resistance Issues.......................................................................... 22
7.8 Troubleshooting - Pedals Slipping .............................................................................. 23
7.9 Troubleshooting - Noise Issues................................................................................... 23
7.10 Troubleshooting - Heart Rate Issues .......................................................................... 24
CHAPTER 8: PART REPLACEMENT GUIDE
8.1 Front Disk Removal ................................................................................................... 25
8.2 Front Shroud Removal................................................................................................ 27
8.3 Lower Control Board (LCB) Replacement .................................................................. 28
8.4 ECB (Electromagnetic Brake) Replacement............................................................... 29
TABLE OF CONTENTS

iv
TABLE OF CONTENTS
8.5 Belts Removal and Installation - Short Belt Run......................................................... 30
8.6 Belts Removal and Installation - Long Belt Run ......................................................... 31
8.7 Pulley Axle Set Replacement...................................................................................... 32
8.8 Drive Axle Set Replacement ....................................................................................... 33
8.9 Console Replacement................................................................................................. 34
8.10 Console - Overlays & Keypads Replacement............................................................. 35
8.11 Handlebar Assembly Replacement............................................................................. 38
8.12 Heart Rate Grips Replacement................................................................................... 39
8.13 Cup Holder Replacement............................................................................................ 40
8.14 Dual Action Handlebar Replacement .......................................................................... 41
8.15 Console Mast Replacement........................................................................................ 42
8.16 Foot Pedals Replacement........................................................................................... 43
8.17 Pedal Arm Replacement ............................................................................................. 44
8.18 Crank Arm Replacement............................................................................................. 46
8.19 Roller Replacement..................................................................................................... 49
8.20 Roller Track Replacement........................................................................................... 52
8.21 Testing the Elliptical Trainer ........................................................................................ 55
CHAPTER 10: ELLIPTICAL TRAINER SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Elliptical Trainer Specifications .................................................................................. 56
10.2 Fasteners & Assembly Tools....................................................................................... 57
10.3 Elliptical Trainer Assembly Steps ............................................................................... 58
10.4 Leveling the Elliptical Trainer ...................................................................................... 67
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 68

1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

2
console serial number location
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION

3
This Elliptical Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Elliptical Trainer.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
 ahandle.
• ClosesupervisionisnecessarywhentheEllipticalTrainer
isusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INFORMATION

4
The Matrix E5x-02 Elliptical Trainer is designed to be self powered
and does not require an external power supply source to operate.
However, these units can be AC powered if an optional power cord
is purchased. This will power the console at all times and requires
no minimum RPM for operation. These units can be daisy chained
together, up to 4 units per dedicated 15 amp circuit, using a Matrix
daisy chain cord adapter (sold separately).
For your safety and for the performance of your Matrix Elliptical
Trainer, the ground on your circuits must be non looped. Please refer
to NEC articles 210-21 and 210-23. Any alterations to the standard
Matrix power cords will void all warranties.
GROUNDING INSTRUCTIONS:
The Matrix E5x-02 Elliptical Trainer must be grounded. If it should
malfunction or break down, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock.
The Elliptical Trainer is equipped with a cord having an equipment
grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances. If the
user does not follow these grounding instructions, the user could
void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding
conductor can result in the risk of electric shock. Check with a
qualified electrician if the user is in doubt as to whether the product
is properly grounded. Do not modify the plug provided with the
product if it will not fit the outlet, have a proper outlet installed by an
electrician
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.2 ELECTRICAL REQUIREMENTS

5
3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Elliptical Trainer.
Please read and follow these tips.
 
light can cause discoloration on plastics.
 
humidity.
 
 -
pose cleaners.
 
after each use.
 
damage to the equipment and in some cases electrocution.
 
 
 
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use

or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
CHAPTER 3: PREVENTATIVE MAINTENANCE

6
3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all
MATRIX equipment requires regular cleaning, and maintenance
items performed on a scheduled basis. This section contains detailed
instructions on how to perform these items, the frequency of which
they should be done, and a check list to sign off each time service
is completed for a specific machine. Some basic tools and supplies
will be necessary to perform these tasks which include (but may not
be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver

* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other
Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix
approved product
         
attachment
You may periodically see addendums to this document, as the
Matrix Technical Support Team identifies items that require specific
attention, the latest version will always be available on the Matrix web
site, www.matrixfitness.com
DailY maintenance items
1) Look and listen for loose fasteners, unusual noises, and any
other indications that the equipment may be in need of service.
2) Clean the elliptical trainer before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to
clean all exposed surfaces. DO NOT use ammonia, chlorine, or any
acid based cleaners.
b. Keep the console display free of fingerprints and salt build
up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the
accumulation of dust and dirt which can affect the smooth operation
of the unit.
montHlY maintenance items
1) Inspect the console, handrails, link arms, pedal arms, and pedals
for damage.

needed.
3) Check pedal motion and stability.

5) Remove the rear shroud, and clean the rollers / tracks to prevent
flat spots caused by dust / dirt.
QuarterlY maintenance items
1) Remove the front shrouds and check belts for damage,
alignment, and proper tension.
CHAPTER 3: PREVENTATIVE MAINTENANCE