Matrix E7XE-01 User manual

E7XE-01 ELLIPTICAL TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
3.4 Touch Screen Care & Cleaning .................................................................................. 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps .................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 10
5.2 Manager Mode - About Tab......................................................................................... 11
5.3 Manager Mode - Time Tab.......................................................................................... 12
5.4 Manager Mode - Defaults Tab..................................................................................... 13
5.5 Manager Mode - Language Tab.................................................................................. 14
5.6 Manager Mode - TV Tab ............................................................................................. 15
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview....................................................................................... 16
6.2 Engineering Mode - Calibration Tab............................................................................ 17
6.3 Engineering Mode - Errors Tab................................................................................... 18
6.4 Engineering Mode - Statistics Tab .............................................................................. 19
6.5 Engineering Mode - Clubs Tab.................................................................................... 20
6.6 Engineering Mode - Club ID Tab................................................................................. 21
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview .............................................................................................. 22
7.2 Service Mode - Setup Tab........................................................................................... 23
7.3 Service Mode - Test Tab ............................................................................................. 24
7.4 Service Mode - Date / Time Tab ................................................................................. 25
7.5 Service Mode - Log Tab.............................................................................................. 26
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 27
8.2 Error Codes on the Console ...................................................................................... 28
8.3 LCB LED Indicators .................................................................................................... 29
8.4 Troubleshooting - Display Issues................................................................................ 30
8.5 Troubleshooting - Error 0x04A0.................................................................................. 31
TABLE OF CONTENTS

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8.6 Troubleshooting - Touch Pad Issues........................................................................... 32
8.7 Troubleshooting - Resistance Issues.......................................................................... 33
8.8 Troubleshooting - Pedals Slipping .............................................................................. 34
8.9 Troubleshooting - Noise Issues................................................................................... 34
8.10 Troubleshooting - Heart Rate Issues .......................................................................... 35
8.11 Troubleshooting - TV Issues ....................................................................................... 36
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Front Disk Replacement ............................................................................................ 37
9.2 Front Shroud Replacement......................................................................................... 39
9.3 Lower Control Board (LCB) Replacement .................................................................. 40
9.4 ECB (Electromagnetic Brake) Replacement............................................................... 41
9.5 Belts Removal and Installation - Short Belt Run......................................................... 42
9.6 Belts Removal and Installation - Long Belt Run ......................................................... 43
9.7 Pulley Axle Set Replacement...................................................................................... 44
9.8 Drive Axle Set Replacement ....................................................................................... 45
9.9 Console Replacement................................................................................................. 46
9.10 Overlay & Keypad Replacement................................................................................. 47
9.11 Handlebar Assembly Replacement............................................................................. 50
9.12 Heart Rate Grips Replacement................................................................................... 51
9.13 Cup Holder Replacement............................................................................................ 52
9.14 Dual Action Handlebar Replacement .......................................................................... 53
9.15 Console Mast Replacement........................................................................................ 54
9.16 Foot Pedals Replacement........................................................................................... 55
9.17 Pedal Arm Replacement ............................................................................................. 56
9.18 Crank Arm Replacement............................................................................................. 58
9.19 Roller Replacement..................................................................................................... 61
9.20 Roller Track Replacement........................................................................................... 64
9.20 Testing the Elliptical Trainer ........................................................................................ 67
CHAPTER 10: EXPLODED DIAGRAMS
10.1 Elliptical Trainer Specifications .................................................................................. 68
10.2 Fasteners & Assembly Tools....................................................................................... 69
10.3 Elliptical Trainer Assembly Steps ............................................................................... 70
10.4 Leveling the Elliptical Trainer ...................................................................................... 79
10.5 TV Programming Instructions ..................................................................................... 80
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 82
TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

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universal console serial number location
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION

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This Elliptical Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Elliptical Trainer.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
 ahandle.
• ClosesupervisionisnecessarywhentheEllipticalTrainer
isusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

4
The Matrix E7xe-01 Elliptical Trainer must be AC powered. These
units can be daisy chained together, up to 4 units per dedicated
15 amp circuit, using a Matrix daisy chain cord adapter (sold
separately).
For your safety and for the performance of your Matrix Elliptical
Trainer, the ground on your circuits must be non looped. Please refer
to NEC articles 210-21 and 210-23. Any alterations to the standard
Matrix power cords will void all warranties.
GROUNDING INSTRUCTIONS:
The Matrix E7xe-01 Elliptical Trainer must be grounded. If it should
malfunction or break down, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock.
The Elliptical Trainer is equipped with a cord having an equipment
grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances. If the
user does not follow these grounding instructions, the user could
void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding
conductor can result in the risk of electric shock. Check with a
qualified electrician if the user is in doubt as to whether the product
is properly grounded. Do not modify the plug provided with the
product if it will not fit the outlet, have a proper outlet installed by an
electrician
2.2 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

5
3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Elliptical Trainer.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
untilitisrepaired.Ensurethatanyperson(s)makingadjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all
MATRIX equipment requires regular cleaning, and maintenance
items performed on a scheduled basis. This section contains detailed
instructions on how to perform these items, the frequency of which
they should be done, and a check list to sign off each time service
is completed for a specific machine. Some basic tools and supplies
will be necessary to perform these tasks which include (but may not
be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
*Adjustablewrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other
Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix
approved product
* Vacuum cleaner with an extendable hose and crevasse tool
attachment
You may periodically see addendums to this document, as the
Matrix Technical Support Team identifies items that require specific
attention, the latest version will always be available on the Matrix web
site, www.matrixfitness.com
DailY maintenance items
1) Look and listen for loose fasteners, unusual noises, and any
other indications that the equipment may be in need of service.
2) Clean the elliptical trainer before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to
clean all exposed surfaces. DO NOT use ammonia, chlorine, or any
acid based cleaners.
b. Keep the console display free of fingerprints and salt build
up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the
accumulation of dust and dirt which can affect the smooth operation
of the unit.
montHlY maintenance items
1) Inspect the console, handrails, link arms, pedal arms, and pedals
for damage.
2)Checkthelink/pedalarmsforloosejoints,tightenhardwareas
needed.
3) Check pedal motion and stability.
4)Adjustlevelingfeetiftheequipmentrocksorwobbles.
5) Remove the rear shroud, and clean the rollers / tracks to prevent
flat spots caused by dust / dirt.
QuarterlY maintenance items
1) Remove the front shrouds and check belts for damage,
alignment, and proper tension.
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.4 TOUCH SCREEN CARE & CLEANING
TOUCH SCREEN CARE AND CLEANING
* The touch screen requires very little maintenance. We recommend that you periodically clean the touch screen surface with a dry soft cloth.
If necessary, we recommend the usage of Alcohol or Isopropyl Alcohol for difficult stains or sanitary purposes.
* It is very important to avoid using any other chemical on the touch screen.
* Always dampen the cloth and clean the screen. Do not spray the cleaning agent on the screen itself, the drips can seep into the display or
stain the bezel.
* After cleaning, make sure the surface is dry. There should not be any left over solvent to seep into the display.
* It is very important to handle the touch screen with care. Do not use excessive force when cleaning.
* Do not use any sharp materials to clean the touch screen surfaces.
* Do not use high pressure air, water, or steam to clean the touch screen surface.
CHAPTER 3: PREVENTATIVE MAINTENANCE

8
4.1 CONSOLE DESCRIPTION
The E7xe has a fully integrated touch screen display. All information required for workouts is explained on screen. Exploration of the interface is
highly encouraged. The information explaining how to program for various workouts will give an explanation about the contents of each screen on
the machine.
E7XE-01 ENTERTAINMENT ZONE
iPoD®: Will take the user directly to the iPod screen to allow for iPod control and play list selection.
volume uP / DoWn:AdjuststhevolumeoutputthroughtheheadphonejackofeitherintegratedconsoleTVoriPodoutput.
NUMBERKEYPAD: Allows for easy TV channel selections.
cHannel uP / DoWn: Allows for channel selection.
DisPlaY moDe: Allows user to cycle through console display options, iPod, TV, or profile display.
last cHannel: Allows the user to cycle between the current channel and the previous channel they were viewing.
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

9
To set up a workout, press the touch screen over the program you
would like to use and then follow the prompts to begin your workout.
Go - Press to immediately begin a workout. Workout, resistance
level, and time will automatically go to default settings. Pressing GO
will not prompt user for age, weight, or level settings.
manual - Manual allows the user to input more information while
defining their own workout. Calorie expenditure will be more accurate
when inputting information in Manual than by pressing GO.
Fat burn - Fat burn is a level based program that is designed to
help users burn fat through various resistance level changes.
rollinG Hills - The Rolling Hills program is a level based
programthatautomaticallyadjuststheresistanceleveltosimulatereal
terrain.
intervals - The Intervals program is a level based program that
automaticallyadjuststheresistanceofthemachinefromlowtohigh
intensity settings at regular intervals.
ranDom-Randomisalevelbasedworkoutthatrandomlyadjusts
the resistance of the machine.
tarGet Heart rate - The Matrix Ascent Trainer comes
with standard digital contact heart rate sensors and are POLAR
telemetry compatible. The heart rate control workout mode allows
the user to program their desired heart rate zone, and the Ascent
Trainerwillautomaticallyadjustthelevelbasedupontheuser'sheart
rate. The heart rate zone is calculated using the following equation:
(220-Age)8%=targetheartratezone.TheusermustwearaPOLAR
telemetric strap or continually hold onto the contact heart rate grips for
this workout.
Locate the metal sensors on the handlebars of the Ascent Trainer.
Notice that there are two separate pieces of metal on each grip.
You must be making contact with both pieces of each grip to get
an accurate heart rate reading. You can grab these sensors in any
program to view your current heart rate.
Fitness test -The Cooper Fitness Test measures
cardiovascular fitness and proves an estimated sub-maximal VO2
result. It is based on power output according to ACSM standards and
was developed by the Cooper Institute© (www.cooperinstitute.org).
User RPMs must remain between 60-80 RPM during the test. The
test will end when the user can no longer maintain this speed. Use of
a heart rate strap is optional but provides more data.
The test starts at a low intensity level and gradually increases in
intensity (difficulty) every 2 minutes. As it increases, the user must
maintain 60-80 RPM to advance to the next level. The test could take
upwards of 30+ minutes for very fit individuals. Once the test ends
arecoveryperiod(cooldown)willbeginandtheuser'sresultsare
calculated and displayed. Results are based on the number of stages
completed.Inclinewillnotbeadjustableduringthetest.
STAGE COMPLETE:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average
constant Watts - Constant Watts is a unique program that
allowsyoutovaryyourcadenceorRPMandtheAscentTrainer's
resistancelevelwilladjustaccordinglytoyourselectedgoal.The
quicker you pedal, the less resistance for the goal selected.
4.2 WORKOUT SETUP STEPS
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

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TheManager'sCustomModeallowstheclubownertocustomizetheEllipticalTrainerfortheclub.
1) To enter Manager Mode, press ENTER, 1, 0, 0, 1, ENTER on the lower display. Manager Mode will appear on the display (Figure A).
2) Follow the prompts to change the desired setting.
3) Press the ENTER key once the desired setting is correct to save.
4) Press HOME to return to normal operation.
5.1 MANAGER MODE OVERVIEW
FIGURE A
CHAPTER 5: MANAGER MODE

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5.2 MANAGER MODE - ABOUT TAB
MANAGER MODE
About
FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED
Serial Number This option displays the serial number of the
platform and console. See Service Mode to
edit the serial numbers.
Cannot be modified.
Accumulated Distance Total distance on the unit since production. Cannot be modified.
Accumulated Time Total time on the unit since production. Cannot be modified.
Software Versions Software version. Cannot be modified.
Out of Order
Default: Off
This option allows the club to show the unit
"out of order" if an error is present.
On / Off
CHAPTER 5: MANAGER MODE

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5.3 MANAGER MODE - TIME TAB
MANAGER MODE
Time
FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED
Maximum Time
Default: 60 Minutes
This option allows the club to set the
maximum workout duration limits during
peak and non peak hours.
Maximum: 99 Minutes
Minimum: 5 Minutes
Default Time
Default: 60 Minutes
This option controls the default program
time.
Maximum: Max Time Setting
Minimum: 5 Minutes
Pause Time
Default: 5 Minutes
This option controls the default pause time. Maximum: 10 Minutes
Minimum: 1 Minute
CHAPTER 5: MANAGER MODE

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5.4 MANAGER MODE - DEFAULTS TAB
MANAGER MODE
Defaults
FUNCTION & DEFAULTS DESCRIPTION MODIFIED
Default Level
Default: 1
This option controls the default
program level.
Maximum: 1
Minimum: 20
Default Age
Default: 30
Thisoptioncontrolsthedefaultuser's
age used in the target HR calculations.
Maximum: 100
Minimum: 10
Default Weight
Default: 150 lbs / 68 kg
This option controls the default weight
used in the calorie calculations.
Displayed in pounds or kilograms.
Maximum: 400 lbs / 180 kg
Minimum: 80 lbs / 36 kg
Gender
Default: Male
Setting the user as Male or Female. Male or Female
Key Sound This option allows different sounds to
be chosen for the keypad.
On / Off
CHAPTER 5: MANAGER MODE

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5.5 MANAGER MODE - TV TAB
MANAGER MODE
TV
FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED
Default Channel
Default: 1
This option controls the default TV channel
on start up.
Channels 1-999
Default Volume
Default: 1
This option controls the default TV volume
on start up.
Maximum: 17
Minimum: 1
Tuner Available This option controls the default TV function. Yes or No
Setup This option is used to set the TV tuner
function. Press the "-: key to enter this
function.
CHAPTER 5: MANAGER MODE

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5.6 MANAGER MODE - LANGUAGE TAB
MANAGER MODE FUNCTION & DEFAULTS DESCRIPTIONS MODIFIED
Language Select default language. This option allows the user to select a flag for a
specific language.
N/A
FLAG UNIT
Mile
Mile
KM
KM
KM
LANGUAGE
English
German
FLAG UNIT
KM
KM
KM
KM
KM
LANGUAGE
Spanish
Dutch
Italian
Japanese
FLAG UNIT
KM
KM
KM
KM
KM
LANGUAGE
Chinese
Portuguese
French
CHAPTER 5: MANAGER MODE

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6.1 ENGINEERING MODE OVERVIEW
The Engineering Mode allows the club owner to keep track of the technical settings and error history for the Elliptical Trainer.
1) To enter Engineering Mode, press ENTER, 2, 0, 0, 1, ENTER on the lower display. Engineering Mode will appear on the display (Figure A).
2) Follow the prompts to change the desired setting.
3) Press the ENTER key once the desired setting is correct to save.
4) Press HOME to return to normal operation.
FIGURE A
CHAPTER 6: ENGINEERING MODE