Matrix E7XE-01 User manual

E7XE-01 ELLIPTICAL TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
3.4 Touch Screen Care & Cleaning .................................................................................. 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps .................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 10
5.2 Manager Mode - About Tab......................................................................................... 11
5.3 Manager Mode - Time Tab.......................................................................................... 12
5.4 Manager Mode - Defaults Tab..................................................................................... 13
5.5 Manager Mode - Language Tab.................................................................................. 14
5.6 Manager Mode - TV Tab ............................................................................................. 15
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview....................................................................................... 16
6.2 Engineering Mode - Calibration Tab............................................................................ 17
6.3 Engineering Mode - Errors Tab................................................................................... 18
6.4 Engineering Mode - Statistics Tab .............................................................................. 19
6.5 Engineering Mode - Clubs Tab.................................................................................... 20
6.6 Engineering Mode - Club ID Tab................................................................................. 21
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview .............................................................................................. 22
7.2 Service Mode - Setup Tab........................................................................................... 23
7.3 Service Mode - Test Tab ............................................................................................. 24
7.4 Service Mode - Date / Time Tab ................................................................................. 25
7.5 Service Mode - Log Tab.............................................................................................. 26
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 27
8.2 Error Codes on the Console ...................................................................................... 28
8.3 LCB LED Indicators .................................................................................................... 29
8.4 Troubleshooting - Display Issues................................................................................ 30
8.5 Troubleshooting - Error 0x04A0.................................................................................. 31
TABLE OF CONTENTS

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8.6 Troubleshooting - Touch Pad Issues........................................................................... 32
8.7 Troubleshooting - Resistance Issues.......................................................................... 33
8.8 Troubleshooting - Pedals Slipping .............................................................................. 34
8.9 Troubleshooting - Noise Issues................................................................................... 34
8.10 Troubleshooting - Heart Rate Issues .......................................................................... 35
8.11 Troubleshooting - TV Issues ....................................................................................... 36
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Front Disk Replacement ............................................................................................ 37
9.2 Front Shroud Replacement......................................................................................... 39
9.3 Lower Control Board (LCB) Replacement .................................................................. 40
9.4 ECB (Electromagnetic Brake) Replacement............................................................... 41
9.5 Belts Removal and Installation - Short Belt Run......................................................... 42
9.6 Belts Removal and Installation - Long Belt Run ......................................................... 43
9.7 Pulley Axle Set Replacement...................................................................................... 44
9.8 Drive Axle Set Replacement ....................................................................................... 45
9.9 Console Replacement................................................................................................. 46
9.10 Overlay & Keypad Replacement................................................................................. 47
9.11 Handlebar Assembly Replacement............................................................................. 50
9.12 Heart Rate Grips Replacement................................................................................... 51
9.13 Cup Holder Replacement............................................................................................ 52
9.14 Dual Action Handlebar Replacement .......................................................................... 53
9.15 Console Mast Replacement........................................................................................ 54
9.16 Foot Pedals Replacement........................................................................................... 55
9.17 Pedal Arm Replacement ............................................................................................. 56
9.18 Crank Arm Replacement............................................................................................. 58
9.19 Roller Replacement..................................................................................................... 61
9.20 Roller Track Replacement........................................................................................... 64
9.20 Testing the Elliptical Trainer ........................................................................................ 67
CHAPTER 10: EXPLODED DIAGRAMS
10.1 Elliptical Trainer Specifications .................................................................................. 68
10.2 Fasteners & Assembly Tools....................................................................................... 69
10.3 Elliptical Trainer Assembly Steps ............................................................................... 70
10.4 Leveling the Elliptical Trainer ...................................................................................... 79
10.5 TV Programming Instructions ..................................................................................... 80
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 82
TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

2
universal console serial number location
1.1 SERIAL NUMBER LOCATION - CONTINUED
CHAPTER 1: SERIAL NUMBER LOCATION

3
This Elliptical Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Elliptical Trainer.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
 ahandle.
• ClosesupervisionisnecessarywhentheEllipticalTrainer
isusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

4
The Matrix E7xe-01 Elliptical Trainer must be AC powered. These
units can be daisy chained together, up to 4 units per dedicated
15 amp circuit, using a Matrix daisy chain cord adapter (sold
separately).
For your safety and for the performance of your Matrix Elliptical
Trainer, the ground on your circuits must be non looped. Please refer
to NEC articles 210-21 and 210-23. Any alterations to the standard
Matrix power cords will void all warranties.
GROUNDING INSTRUCTIONS:
The Matrix E7xe-01 Elliptical Trainer must be grounded. If it should
malfunction or break down, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock.
The Elliptical Trainer is equipped with a cord having an equipment
grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and
grounded in accordance with all local codes and ordinances. If the
user does not follow these grounding instructions, the user could
void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding
conductor can result in the risk of electric shock. Check with a
qualified electrician if the user is in doubt as to whether the product
is properly grounded. Do not modify the plug provided with the
product if it will not fit the outlet, have a proper outlet installed by an
electrician
2.2 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

5
3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Elliptical Trainer.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
untilitisrepaired.Ensurethatanyperson(s)makingadjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
CHAPTER 3: PREVENTATIVE MAINTENANCE

6
3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all
MATRIX equipment requires regular cleaning, and maintenance
items performed on a scheduled basis. This section contains detailed
instructions on how to perform these items, the frequency of which
they should be done, and a check list to sign off each time service
is completed for a specific machine. Some basic tools and supplies
will be necessary to perform these tasks which include (but may not
be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
*Adjustablewrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other
Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix
approved product
* Vacuum cleaner with an extendable hose and crevasse tool
attachment
You may periodically see addendums to this document, as the
Matrix Technical Support Team identifies items that require specific
attention, the latest version will always be available on the Matrix web
site, www.matrixfitness.com
DailY maintenance items
1) Look and listen for loose fasteners, unusual noises, and any
other indications that the equipment may be in need of service.
2) Clean the elliptical trainer before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to
clean all exposed surfaces. DO NOT use ammonia, chlorine, or any
acid based cleaners.
b. Keep the console display free of fingerprints and salt build
up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the
accumulation of dust and dirt which can affect the smooth operation
of the unit.
montHlY maintenance items
1) Inspect the console, handrails, link arms, pedal arms, and pedals
for damage.
2)Checkthelink/pedalarmsforloosejoints,tightenhardwareas
needed.
3) Check pedal motion and stability.
4)Adjustlevelingfeetiftheequipmentrocksorwobbles.
5) Remove the rear shroud, and clean the rollers / tracks to prevent
flat spots caused by dust / dirt.
QuarterlY maintenance items
1) Remove the front shrouds and check belts for damage,
alignment, and proper tension.
CHAPTER 3: PREVENTATIVE MAINTENANCE