Mercedes-Benz Wallbox Home User manual

Mercedes-Benz Wallbox Home
Operating Manual

ii
Important addresses
Contact Daimler AG
Mercedesstraße 137
70327 Stuttgart, Germany
For technical issues, please contact your local Mercedes-Benz technical support.
Version 1.0, MB-UM_Home-2018-07-09 Article No.: 0301701
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise transmitted electronically,
electrically, mechanically, optically, chemically, by photocopy or as an audio recording without express written permission.

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Mercedes-Benz Wallbox Home
Contents
Important addresses ii
Important information 1
About this manual 1
Safety notices in this manual 1
Safety notices on the device 1
General safety information 2
General product information 2
User information 3
Introduction 4
Introducing the product 4
Unpacking and components
included 4
Identifying your model variant 5
Charging procedure 6
Charging procedure using the
Mercedes-Benz Wallbox Home 6
Resolving errors 8
Error messages during the
charging procedure 8
Operational malfunctions and
solutions 9
Taking the product out of and
back into operation 9
Frequently asked questions 10
Appendix 12
Technical specifications 12
Scale drawings and dimensions 13
Standards & guidelines 13
CE certification and compliance
declaration 14
Maintenance 14
Cleaning and care 15
Trademarks 15
Intellectual Property & Copyright 16
Disposal advice 16

iv

1
Mercedes-Benz Wallbox Home | Important information
Important information
About this manual
This manual documents the steps and options necessary for setup, use and taking out of operation of your Mercedes-Benz
Wallbox Home. Certain sections of this manual are specially formatted for quick and easy reference.
Descriptions listing equally valid options (as is the case here) are indicated by bullet points.
• Descriptions that describe performing a function are shown in the form of numerical lists indicating the order of the indi-
vidual working steps.
Please make sure you read this manual, as it contains important information for use of the Wallbox with your Mercedes-Benz
vehicle. Please especially follow all operational and safety notices that are printed in this manual.
Keep this manual in a safe place for future reference. In case the Wallbox is operated by several users, the contents of this
manual, and the safety notices in particular, must always be passed on to each individual user or made available to them.
All dimensions in this manual are in millimeters. Where necessary, the scale is indicated for different illustrations.
Please note that all technical details, specifications and design characteristics of the product may be changed without prior
notice.
Safety notices in this manual
In particular, the warnings and safety measures in this manual that are marked as follows must be adhered to. The symbols
carry the following meanings:
DANGER!
Sections marked with this symbol draw attention to electrical voltages that represent a danger to life and limb: Actions
contrary to these safety notices may lead to severe or fatal injury. Actions marked with this symbol must not be carried
out under any circumstances.
CAUTION!
Sections marked with this symbol draw attention to further hazards that may lead to damage to the Wallbox itself or to
other electric devices. Actions marked with this symbol must be carried out with special care.
PLEASE NOTE!
Sections marked with this symbol draw attention to further important information and special features that are necessary
for the reliable operation of the device. Actions marked with this symbol should be carried out as required.
Safety notices on the device
Further operational and safety notices are provided on the outside of the housing and on the electronic components cover
inside the Wallbox. These symbols carry the following meanings:
WARNING!
Please ensure that you first read the operating manual included with the Mercedes-Benz Wallbox Home, especially before
you remove the housing cover of your Wallbox.

2
WARNING!
After opening the housing, dangerous voltages may be present on the inside of the Wallbox as well as on components you
are able to touch.
General safety information
Please pay attention to the following points:
• Read this manual carefully.
• Heed all warnings.
• Follow all instructions.
• The Wallbox must be installed, connected and approved for operation according to local rules and regulations by a qualified
specialist electrical contractor.
• Please ensure that minimum clearances of 50cm are kept on all sides of the Wallbox after installation.
• Never remove the electronic components cover inside the Mercedes-Benz Wallbox Home housing cover: Cleaning or main-
tenance of components behind this cover are not necessary, and must under no circumstances be performed by the user.
• The Mercedes-Benz Wallbox must only be operated with the housing cover closed and locked: Before charging, ensure that
the housing cover is properly locked.
• Only use accessories intended and sold for the device by Mercedes-Benz.
• Do not operate this Wallbox in close vicinity to running water or water jets: However, the Mercedes-Benz Wallbox Home is
sufficiently protected against water splashes and sprays according to the respective degree of protection.
• The Mercedes-Benz Wallbox Home must not be operated in areas subject to flooding.
• The Mercedes-Benz Wallbox Home must not be operated in explosive atmosphere areas (EX areas).
• The Mercedes-Benz Wallbox Home must not be covered with stickers or other objects or materials to ensure sufficient air
circulation at all times.
• No liquids, objects or receptacles containing liquids must be placed on the housing.
• Please note that operating a radio transmitter in the immediate vicinity (< 20 cm) of the Wallbox may lead to malfunctions
and should therefore be avoided.
• This device is not intended to be used by persons with limited physical, sensory or mental abilities (including children) and/
or who lack knowledge, unless they are supervised by someone responsible for their safety or have received instructions
from such a person on how to use the device.
• Children must be supervised so that they do not play with the device.
• Please note that the Mercedes-Benz Wallbox Home may be installed and operated at elevations of max. 2,000 meters
AMSL (above mean sea level).
General product information
This Mercedes-Benz Wallbox Home represents the current state of technology and complies with all current technical safety
requirements, guidelines and standards. The safety information provided in this manual serves to ensure the proper and safe
operation of the device. Disregard of or actions contrary to the safety information and instructions contained in this manual
may lead to electric shock, fire and/or severe injury. Malfunctions affecting the safety of persons, connected electric devices
or the device itself must be resolved by a specialist electrical contractor.
Should a malfunction occur with the Wallbox, please always contact the company that carried out the installation first. If the
malfunction can still not be resolved, please contact your local Mercedes-Benz technical support.

3
Mercedes-Benz Wallbox Home | Important information
Always contact Mercedes-Benz technical support if:
• the housing has been damaged mechanically,
• the housing cover has been removed or can no longer be closed or locked,
• it becomes obvious that sufficient protection against water and/or foreign objects entering the device is no longer pos-
sible,
• there is functional or visible damage to the fixed charging cable,
• or the Wallbox does not function properly or has been otherwise damaged.
DANGER!
Should you detect damage to the housing or charging cable, you must take the Wallbox out of operation immediately via
the upstream miniature circuit breaker in your domestic power distribution and the internal residual current circuit break-
er: No further use of the Wallbox is permitted in this case! Please contact your local Mercedes-Benz technical support!
User information
To operate your Wallbox, please note these instructions:
• The device must always be connected to the protective earth conductor of your electricity supply. The protective earth con-
nection will be made and checked by the installing contractor. After installation, only qualified specialist electrical contrac-
tors may make changes.
• The Wallbox should not be operated in areas of high pedestrian traffic. Installation along thoroughfares and marked escape
routes should be especially avoided.
• When there is no charging procedure under way, the charging plug should always be attached to the storage holder on the
side of the Wallbox to avoid trip hazards.
• Please note that the fixed charging cable of the Mercedes-Benz Wallbox Home must not be extended with connectors,
adapter cables or in any other way during operation.
• Ensure that the rated voltage and rated current of the device comply with the parameters of your local electricity grid and
that the rated output is not exceeded during the charging procedure.
• At all times comply with local safety regulations for the country in which you operate the Wallbox.
• To disconnect the Wallbox completely from the electricity grid, the power supply must always be interrupted using the up-
stream miniature circuit breaker in the domestic power distribution and the internal residual current circuit breaker.
• Never operate the Wallbox in a confined space. In particular, you must ensure that the vehicle can be parked at a suitable
distance from the Wallbox and connected without any strain on the charging cable.
• A parking spot for the vehicle must be planned for in the area in front of the Wallbox. The distance between vehicle and
Wallbox should be at least 50 cm and no more than ca. 5 m.
• Make sure that the Wallbox housing cover is always closed and locked when in use. Keep the key for unlocking the cover in
a place that is only accessible to authorized users.
• Under no circumstances remove the internal electronic components cover located behind the housing cover of the Wallbox.
• You must not under any circumstances make any changes to the housing or the internal wiring of the Wallbox: Any disre-
gard of this instruction represents a safety risk, fundamentally breaches the guarantee provisions and may void the war-
ranty with immediate effect.
• Only have qualified, specialist personnel install or uninstall the device. No parts to be maintained by the user are located
inside the device.

4
Introduction
Thank you for choosing this Wallbox to charge your Mercedes-Benz electric vehicle. With the Mercedes-Benz Wallbox Home,
you have decided on an innovative and future proof solution.
The Mercedes-Benz Wallbox Home combines progressive and pleasing design with intuitive functionality and is engineered for
domestic as well as semi-public applications.
Mercedes-Benz Wallboxes are manufactured in Germany and comply with all regulations and norms for the charging of elec-
tric vehicles applicable throughout Europe according to IEC 61851-1, Mode 3: Please refer also to the section on “Standards
& guidelines” on page 13.
Introducing the product
Your Mercedes-Benz Wallbox Home allows you to comfortably and safely charge electric vehicles according to IEC 61851-1,
Mode 3 and is designed for the shortest possible charging times.
We place the highest value on user safety in all our products. For this purpose, your Wallbox features an internal Type A
residual current circuit breaker and integrated DC fault current detection which, in combination with the protective measures
of your domestic power supply and of your electric vehicle effectively protects from short circuit, electric shock and other
operational hazards.
The Wallbox is especially easy to operate during everyday use: A multi-colored LED display on the front of the Wallbox allows
you to check the current operating status at any time. Should a malfunction occur, you can identify the cause by the spe-
cific error code displayed by the multi-colored LED without having to open the housing of the Wallbox. Aer being taken into
operation by a specialist contractor, the Mercedes-Benz Wallbox Home is ready for charging at any time, while each charging
process must be separately authorized via the integrated key switch.
A common characteristic of all Wallboxes is the space-saving housing, which effectively protects the internal electric circuits
against environmental influences and unauthorized access. In principle, all model variants of the Wallbox must be installed
and taken into operation by a specialist electrical contractor. Please contact your local Mercedes-Benz partner with any que-
ries you may have.
Unpacking and components included
Your Mercedes-Benz Wallbox Home is delivered in an extremely sturdy carton, including a range of accessory components
required for proper operation. Therefore, please check immediately aer unpacking whether the following components are
included:
Component Quantity Description
Wall box 1 Charging station consisting of housing base with integrated electronic unit, internal electronic com-
ponents cover and housing cover
Mercedes-Benz
WALLBOX Home
DE Sicherheitshinweise& Kurzanleitung HR Sigurnosnenapomene i kratke upute
EN Safetyinformation & Quick Start Guide PL Wskazówkibezpieczeństwa &
Skróconainstrukcja obsługi
FR Consignesde sécurité & Guide de prise
enmain RO Indicaţiide siguranţă & Scurt îndrumar
IT Avvertenzedi sicurezza & brevi
istruzioni RU Указанияпо технике безопасности & краткоеруководство
NL Veiligheidsinstructies& verkorte hand-
leiding SK Bezpečnostnépokyny & Stručný návod
PT Indicaçõesde segurança e Guia Rápido SI Varnostninapotki in kratka navodila
ES Indicacionesde seguridad & guía rápida CS Bezpečnostnípokyny & zkrácený návod
DK Sikkerhedsanvisninger& Kort
vejledning TR Güvenlikbilgileri ve hızlı başlangıç kılavuzu
FI Turvallisuusohjeet& pikaopas HU Biztonságitudnivalókés rövid
útmutató
NO Sikkerhetsanvisningerog
hurtigreferanse AR نﺎﻣﻷا تﺎﻣﻮﻠﻌﻣ
ودليلالبدء السريع
SE Säkerhetsanvisningaroch snabbguide ZH 安全信息与
快速入门指南
ET Ohutusjuhisedja lühijuhend JP 安全情報および
クイックスタートガイド
LV Drošībasnorādījumi un ātro uzziņu
rokasgrāmata KR 안전 정보 및
빠른 시작 설명서
LT Saugosnurodymai ir trumpas naudojimo
vadovas TH 

BG Указанияза безопасност и
краткоръководство TW 安全資訊及
快速入門指南
GR Οδηγίεςασφαλείας & Συνοπτικό
εγχειρίδιο
Artikelnummer:0301481_c
Quick start guide 1 Quick start guide including safety notices in printed form
Installation kit 1 Set of fixings for wall mounting, consisting of 2 x 4 chipboard screws as well as matching wall
plugs, keys for key switch (2 pcs.), keys for locking the housing cover (2 pcs.), drilling template
Should one or more components be missing aer unpacking, please contact your local Mercedes-Benz distributor immedi-
ately.

5
Mercedes-Benz Wallbox Home | Introduction
PLEASE NOTE!
The carton in which the Mercedes-Benz Wallbox Home is delivered offers optimal protection against external influences
during transport and storage. If possible, keep this carton and use it to pack the Mercedes-Benz Wallbox Home, should
you need to send it to the manufacturer or otherwise transport it because of a malfunction or similar.
Identifying your model variant
The Mercedes-Benz Wallbox is available in a range of model variants that are mechanically and electrically tailored to different
application profiles. A product sticker with the specific Mercedes-Benz product identification number is located on the under-
side of the Wallbox. Please check the product sticker to ensure that the model variant you have installed is the one described
in this manual.
For identification, the model code (A 000 906 XX XX) as well as the power
supply ratings (voltage, frequency, current) indicated below it are especially
relevant.
The following Wallboxes are described in this manual:
Model Power supply Variant
A0009067408 230 / 400 V 50 Hz
1 or 3 x 32 A Fixed charging cable according to IEC 62196-2 Type 2, ca. 6 m; charging output 22 kW
A0009067508 230 V 50 Hz
1 x 32 A Fixed charging cable according to IEC 62196-2 Type 2, ca. 6 m; charging output 7.2 kW
CAUTION!
The information and technical specifications contained in this manual relate exclusively to the model variants listed in this
manual and must not be transferred to other Wallbox models: These variants come with their own manuals where neces-
sary.

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Charging procedure
The mechanical and electrical installation of the Mercedes-Benz Wallbox Home model variants described in this manual must
always be carried out by qualified specialist personnel: The preparation of and electrical connection to your domestic power
supply in particular must be carried out by a specialist electrical contractor, and subsequently inspected and approved as part
of the process of taking the device into operation. Please contact a specialist electrical contractor or your local Mercedes-
Benz partner, who will be pleased to assist you with any questions regarding the installation and operation of your Wallbox.
The installation itself is described in a separate installation manual. That manual contains important information regarding
mechanical and electrical installation as well as regarding the subsequent functional inspection, approval and taking into
operation of the Wallbox. It is advisable that you are present when the device is taken into operation for the first time by a
specialist electrical contractor to ensure that you are able to easily carry out charging procedures with your Mercedes-Benz
Wallbox Home.
The current operating status of the Wallbox is indicated by a multi-colored LED display in the lower part of the housing cover.
Unless a malfunction is occurring, during operation the LED may ...
... glow green or yellow
... cyclically pulsate green or blue
You can find further information about operating states on the following pages. You can find further information about error
states in chapter “Resolving errors” on page 8.
Charging procedure using the Mercedes-Benz
Wallbox Home
The Wallbox is engineered for the fastest possible charging procedure of your Mercedes-Benz vehicle according to IEC 61851-
1, Mode 3. Actual charging time depends on the vehicle to be charged and its remaining level of charge.
The Mercedes-Benz Wallbox Home is available in model variants with fixed Type 2 charging cable and different charging
outputs. When not in use, the charging plug is secured in the charging plug storage holder on the right side of the Wallbox
housing and is only removed for the charging procedure.
CAUTION!
The Mercedes-Benz Wallbox Home must only be operated with the housing cover locked: Before charging, ensure that the
housing cover is installed and locked using the key provided.
Please follow these steps to charge your Mercedes-Benz vehicle using the Wallbox:
1. Park your vehicle so that the vehicle charging socket can be easily reached with the charging plug of the charging cable:
The charging cable must not be stretched tight or strained during the charging procedure.
2. Open the vehicle charging socket as described in the vehicle's operating manual.
3. Check the LED display at the front of the Wallbox: When the Wallbox is
ready for operation, the LED located in the lower part of the housing
cover will pulsate blue.
The vehicle may now be connected.