Mercedes-Benz Wallbox Home User manual

Mercedes-Benz Wallbox Home
Operating Manual

ii
Important addresses
Contact Daimler AG
Mercedesstraße 137
70327 Stuttgart, Germany
For technical issues, please contact your local Mercedes-Benz technical support.
Version 1.0, MB-UM_Home-2018-07-09 Article No.: 0301701
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise transmitted electronically,
electrically, mechanically, optically, chemically, by photocopy or as an audio recording without express written permission.

iii
Mercedes-Benz Wallbox Home
Contents
Important addresses ii
Important information 1
About this manual 1
Safety notices in this manual 1
Safety notices on the device 1
General safety information 2
General product information 2
User information 3
Introduction 4
Introducing the product 4
Unpacking and components
included 4
Identifying your model variant 5
Charging procedure 6
Charging procedure using the
Mercedes-Benz Wallbox Home 6
Resolving errors 8
Error messages during the
charging procedure 8
Operational malfunctions and
solutions 9
Taking the product out of and
back into operation 9
Frequently asked questions 10
Appendix 12
Technical specifications 12
Scale drawings and dimensions 13
Standards & guidelines 13
CE certification and compliance
declaration 14
Maintenance 14
Cleaning and care 15
Trademarks 15
Intellectual Property & Copyright 16
Disposal advice 16

iv

1
Mercedes-Benz Wallbox Home | Important information
Important information
About this manual
This manual documents the steps and options necessary for setup, use and taking out of operation of your Mercedes-Benz
Wallbox Home. Certain sections of this manual are specially formatted for quick and easy reference.
Descriptions listing equally valid options (as is the case here) are indicated by bullet points.
• Descriptions that describe performing a function are shown in the form of numerical lists indicating the order of the indi-
vidual working steps.
Please make sure you read this manual, as it contains important information for use of the Wallbox with your Mercedes-Benz
vehicle. Please especially follow all operational and safety notices that are printed in this manual.
Keep this manual in a safe place for future reference. In case the Wallbox is operated by several users, the contents of this
manual, and the safety notices in particular, must always be passed on to each individual user or made available to them.
All dimensions in this manual are in millimeters. Where necessary, the scale is indicated for different illustrations.
Please note that all technical details, specifications and design characteristics of the product may be changed without prior
notice.
Safety notices in this manual
In particular, the warnings and safety measures in this manual that are marked as follows must be adhered to. The symbols
carry the following meanings:
DANGER!
Sections marked with this symbol draw attention to electrical voltages that represent a danger to life and limb: Actions
contrary to these safety notices may lead to severe or fatal injury. Actions marked with this symbol must not be carried
out under any circumstances.
CAUTION!
Sections marked with this symbol draw attention to further hazards that may lead to damage to the Wallbox itself or to
other electric devices. Actions marked with this symbol must be carried out with special care.
PLEASE NOTE!
Sections marked with this symbol draw attention to further important information and special features that are necessary
for the reliable operation of the device. Actions marked with this symbol should be carried out as required.
Safety notices on the device
Further operational and safety notices are provided on the outside of the housing and on the electronic components cover
inside the Wallbox. These symbols carry the following meanings:
WARNING!
Please ensure that you first read the operating manual included with the Mercedes-Benz Wallbox Home, especially before
you remove the housing cover of your Wallbox.

2
WARNING!
After opening the housing, dangerous voltages may be present on the inside of the Wallbox as well as on components you
are able to touch.
General safety information
Please pay attention to the following points:
• Read this manual carefully.
• Heed all warnings.
• Follow all instructions.
• The Wallbox must be installed, connected and approved for operation according to local rules and regulations by a qualified
specialist electrical contractor.
• Please ensure that minimum clearances of 50cm are kept on all sides of the Wallbox after installation.
• Never remove the electronic components cover inside the Mercedes-Benz Wallbox Home housing cover: Cleaning or main-
tenance of components behind this cover are not necessary, and must under no circumstances be performed by the user.
• The Mercedes-Benz Wallbox must only be operated with the housing cover closed and locked: Before charging, ensure that
the housing cover is properly locked.
• Only use accessories intended and sold for the device by Mercedes-Benz.
• Do not operate this Wallbox in close vicinity to running water or water jets: However, the Mercedes-Benz Wallbox Home is
sufficiently protected against water splashes and sprays according to the respective degree of protection.
• The Mercedes-Benz Wallbox Home must not be operated in areas subject to flooding.
• The Mercedes-Benz Wallbox Home must not be operated in explosive atmosphere areas (EX areas).
• The Mercedes-Benz Wallbox Home must not be covered with stickers or other objects or materials to ensure sufficient air
circulation at all times.
• No liquids, objects or receptacles containing liquids must be placed on the housing.
• Please note that operating a radio transmitter in the immediate vicinity (< 20 cm) of the Wallbox may lead to malfunctions
and should therefore be avoided.
• This device is not intended to be used by persons with limited physical, sensory or mental abilities (including children) and/
or who lack knowledge, unless they are supervised by someone responsible for their safety or have received instructions
from such a person on how to use the device.
• Children must be supervised so that they do not play with the device.
• Please note that the Mercedes-Benz Wallbox Home may be installed and operated at elevations of max. 2,000 meters
AMSL (above mean sea level).
General product information
This Mercedes-Benz Wallbox Home represents the current state of technology and complies with all current technical safety
requirements, guidelines and standards. The safety information provided in this manual serves to ensure the proper and safe
operation of the device. Disregard of or actions contrary to the safety information and instructions contained in this manual
may lead to electric shock, fire and/or severe injury. Malfunctions affecting the safety of persons, connected electric devices
or the device itself must be resolved by a specialist electrical contractor.
Should a malfunction occur with the Wallbox, please always contact the company that carried out the installation first. If the
malfunction can still not be resolved, please contact your local Mercedes-Benz technical support.

3
Mercedes-Benz Wallbox Home | Important information
Always contact Mercedes-Benz technical support if:
• the housing has been damaged mechanically,
• the housing cover has been removed or can no longer be closed or locked,
• it becomes obvious that sufficient protection against water and/or foreign objects entering the device is no longer pos-
sible,
• there is functional or visible damage to the fixed charging cable,
• or the Wallbox does not function properly or has been otherwise damaged.
DANGER!
Should you detect damage to the housing or charging cable, you must take the Wallbox out of operation immediately via
the upstream miniature circuit breaker in your domestic power distribution and the internal residual current circuit break-
er: No further use of the Wallbox is permitted in this case! Please contact your local Mercedes-Benz technical support!
User information
To operate your Wallbox, please note these instructions:
• The device must always be connected to the protective earth conductor of your electricity supply. The protective earth con-
nection will be made and checked by the installing contractor. After installation, only qualified specialist electrical contrac-
tors may make changes.
• The Wallbox should not be operated in areas of high pedestrian traffic. Installation along thoroughfares and marked escape
routes should be especially avoided.
• When there is no charging procedure under way, the charging plug should always be attached to the storage holder on the
side of the Wallbox to avoid trip hazards.
• Please note that the fixed charging cable of the Mercedes-Benz Wallbox Home must not be extended with connectors,
adapter cables or in any other way during operation.
• Ensure that the rated voltage and rated current of the device comply with the parameters of your local electricity grid and
that the rated output is not exceeded during the charging procedure.
• At all times comply with local safety regulations for the country in which you operate the Wallbox.
• To disconnect the Wallbox completely from the electricity grid, the power supply must always be interrupted using the up-
stream miniature circuit breaker in the domestic power distribution and the internal residual current circuit breaker.
• Never operate the Wallbox in a confined space. In particular, you must ensure that the vehicle can be parked at a suitable
distance from the Wallbox and connected without any strain on the charging cable.
• A parking spot for the vehicle must be planned for in the area in front of the Wallbox. The distance between vehicle and
Wallbox should be at least 50 cm and no more than ca. 5 m.
• Make sure that the Wallbox housing cover is always closed and locked when in use. Keep the key for unlocking the cover in
a place that is only accessible to authorized users.
• Under no circumstances remove the internal electronic components cover located behind the housing cover of the Wallbox.
• You must not under any circumstances make any changes to the housing or the internal wiring of the Wallbox: Any disre-
gard of this instruction represents a safety risk, fundamentally breaches the guarantee provisions and may void the war-
ranty with immediate effect.
• Only have qualified, specialist personnel install or uninstall the device. No parts to be maintained by the user are located
inside the device.

4
Introduction
Thank you for choosing this Wallbox to charge your Mercedes-Benz electric vehicle. With the Mercedes-Benz Wallbox Home,
you have decided on an innovative and future proof solution.
The Mercedes-Benz Wallbox Home combines progressive and pleasing design with intuitive functionality and is engineered for
domestic as well as semi-public applications.
Mercedes-Benz Wallboxes are manufactured in Germany and comply with all regulations and norms for the charging of elec-
tric vehicles applicable throughout Europe according to IEC 61851-1, Mode 3: Please refer also to the section on “Standards
& guidelines” on page 13.
Introducing the product
Your Mercedes-Benz Wallbox Home allows you to comfortably and safely charge electric vehicles according to IEC 61851-1,
Mode 3 and is designed for the shortest possible charging times.
We place the highest value on user safety in all our products. For this purpose, your Wallbox features an internal Type A
residual current circuit breaker and integrated DC fault current detection which, in combination with the protective measures
of your domestic power supply and of your electric vehicle effectively protects from short circuit, electric shock and other
operational hazards.
The Wallbox is especially easy to operate during everyday use: A multi-colored LED display on the front of the Wallbox allows
you to check the current operating status at any time. Should a malfunction occur, you can identify the cause by the spe-
cific error code displayed by the multi-colored LED without having to open the housing of the Wallbox. Aer being taken into
operation by a specialist contractor, the Mercedes-Benz Wallbox Home is ready for charging at any time, while each charging
process must be separately authorized via the integrated key switch.
A common characteristic of all Wallboxes is the space-saving housing, which effectively protects the internal electric circuits
against environmental influences and unauthorized access. In principle, all model variants of the Wallbox must be installed
and taken into operation by a specialist electrical contractor. Please contact your local Mercedes-Benz partner with any que-
ries you may have.
Unpacking and components included
Your Mercedes-Benz Wallbox Home is delivered in an extremely sturdy carton, including a range of accessory components
required for proper operation. Therefore, please check immediately aer unpacking whether the following components are
included:
Component Quantity Description
Wall box 1 Charging station consisting of housing base with integrated electronic unit, internal electronic com-
ponents cover and housing cover
Mercedes-Benz
WALLBOX Home
DE Sicherheitshinweise& Kurzanleitung HR Sigurnosnenapomene i kratke upute
EN Safetyinformation & Quick Start Guide PL Wskazówkibezpieczeństwa &
Skróconainstrukcja obsługi
FR Consignesde sécurité & Guide de prise
enmain RO Indicaţiide siguranţă & Scurt îndrumar
IT Avvertenzedi sicurezza & brevi
istruzioni RU Указанияпо технике безопасности & краткоеруководство
NL Veiligheidsinstructies& verkorte hand-
leiding SK Bezpečnostnépokyny & Stručný návod
PT Indicaçõesde segurança e Guia Rápido SI Varnostninapotki in kratka navodila
ES Indicacionesde seguridad & guía rápida CS Bezpečnostnípokyny & zkrácený návod
DK Sikkerhedsanvisninger& Kort
vejledning TR Güvenlikbilgileri ve hızlı başlangıç kılavuzu
FI Turvallisuusohjeet& pikaopas HU Biztonságitudnivalókés rövid
útmutató
NO Sikkerhetsanvisningerog
hurtigreferanse AR نﺎﻣﻷا تﺎﻣﻮﻠﻌﻣ
ودليلالبدء السريع
SE Säkerhetsanvisningaroch snabbguide ZH 安全信息与
快速入门指南
ET Ohutusjuhisedja lühijuhend JP 安全情報および
クイックスタートガイド
LV Drošībasnorādījumi un ātro uzziņu
rokasgrāmata KR 안전 정보 및
빠른 시작 설명서
LT Saugosnurodymai ir trumpas naudojimo
vadovas TH 

BG Указанияза безопасност и
краткоръководство TW 安全資訊及
快速入門指南
GR Οδηγίεςασφαλείας & Συνοπτικό
εγχειρίδιο
Artikelnummer:0301481_c
Quick start guide 1 Quick start guide including safety notices in printed form
Installation kit 1 Set of fixings for wall mounting, consisting of 2 x 4 chipboard screws as well as matching wall
plugs, keys for key switch (2 pcs.), keys for locking the housing cover (2 pcs.), drilling template
Should one or more components be missing aer unpacking, please contact your local Mercedes-Benz distributor immedi-
ately.

5
Mercedes-Benz Wallbox Home | Introduction
PLEASE NOTE!
The carton in which the Mercedes-Benz Wallbox Home is delivered offers optimal protection against external influences
during transport and storage. If possible, keep this carton and use it to pack the Mercedes-Benz Wallbox Home, should
you need to send it to the manufacturer or otherwise transport it because of a malfunction or similar.
Identifying your model variant
The Mercedes-Benz Wallbox is available in a range of model variants that are mechanically and electrically tailored to different
application profiles. A product sticker with the specific Mercedes-Benz product identification number is located on the under-
side of the Wallbox. Please check the product sticker to ensure that the model variant you have installed is the one described
in this manual.
For identification, the model code (A 000 906 XX XX) as well as the power
supply ratings (voltage, frequency, current) indicated below it are especially
relevant.
The following Wallboxes are described in this manual:
Model Power supply Variant
A0009067408 230 / 400 V 50 Hz
1 or 3 x 32 A Fixed charging cable according to IEC 62196-2 Type 2, ca. 6 m; charging output 22 kW
A0009067508 230 V 50 Hz
1 x 32 A Fixed charging cable according to IEC 62196-2 Type 2, ca. 6 m; charging output 7.2 kW
CAUTION!
The information and technical specifications contained in this manual relate exclusively to the model variants listed in this
manual and must not be transferred to other Wallbox models: These variants come with their own manuals where neces-
sary.

6
Charging procedure
The mechanical and electrical installation of the Mercedes-Benz Wallbox Home model variants described in this manual must
always be carried out by qualified specialist personnel: The preparation of and electrical connection to your domestic power
supply in particular must be carried out by a specialist electrical contractor, and subsequently inspected and approved as part
of the process of taking the device into operation. Please contact a specialist electrical contractor or your local Mercedes-
Benz partner, who will be pleased to assist you with any questions regarding the installation and operation of your Wallbox.
The installation itself is described in a separate installation manual. That manual contains important information regarding
mechanical and electrical installation as well as regarding the subsequent functional inspection, approval and taking into
operation of the Wallbox. It is advisable that you are present when the device is taken into operation for the first time by a
specialist electrical contractor to ensure that you are able to easily carry out charging procedures with your Mercedes-Benz
Wallbox Home.
The current operating status of the Wallbox is indicated by a multi-colored LED display in the lower part of the housing cover.
Unless a malfunction is occurring, during operation the LED may ...
... glow green or yellow
... cyclically pulsate green or blue
You can find further information about operating states on the following pages. You can find further information about error
states in chapter “Resolving errors” on page 8.
Charging procedure using the Mercedes-Benz
Wallbox Home
The Wallbox is engineered for the fastest possible charging procedure of your Mercedes-Benz vehicle according to IEC 61851-
1, Mode 3. Actual charging time depends on the vehicle to be charged and its remaining level of charge.
The Mercedes-Benz Wallbox Home is available in model variants with fixed Type 2 charging cable and different charging
outputs. When not in use, the charging plug is secured in the charging plug storage holder on the right side of the Wallbox
housing and is only removed for the charging procedure.
CAUTION!
The Mercedes-Benz Wallbox Home must only be operated with the housing cover locked: Before charging, ensure that the
housing cover is installed and locked using the key provided.
Please follow these steps to charge your Mercedes-Benz vehicle using the Wallbox:
1. Park your vehicle so that the vehicle charging socket can be easily reached with the charging plug of the charging cable:
The charging cable must not be stretched tight or strained during the charging procedure.
2. Open the vehicle charging socket as described in the vehicle's operating manual.
3. Check the LED display at the front of the Wallbox: When the Wallbox is
ready for operation, the LED located in the lower part of the housing
cover will pulsate blue.
The vehicle may now be connected.

7
Mercedes-Benz Wallbox Home | Charging procedure
4. Remove the charging plug from its storage holder and insert it completely
into the vehicle's charging socket: Communication with the vehicle is be-
ing checked and the Wallbox is awaiting authorization by the operator. In
this state, the LED will glow yellow.
5. Should the key switch on the right hand side of the housing be in the
horizontal position, you must turn it to the vertical position in order to
authorize the charging procedure.
As long as the key switch remains in the vertical position, you can
conduct further charging procedures at any time and without separate
authorization.
Key switch in horizontal position:
The next charging procedure is blocked.
Key switch in vertical position:
Charging procedure unblocked.
PLEASE NOTE!
Unblocking is only required to start the charging procedure: The key switch may be returned to the horizontal position im-
mediately aerwards, and this will not interrupt the current charging procedure. However, aer severing the connection with
the vehicle, the next charging procedure is then again blocked by the Wallbox.
6. After authorization of the charging procedure via the key switch, the
Wallbox will wait for the charging procedure to be initiated by the vehicle.
In this state, the LED will glow green.
7. When the vehicle requests the charging procedure to be initiated and it
is started by the Wallbox, the LED will pulsate green during the charging
procedure.
If required, the charging procedure can be interrupted manually at the
vehicle (see operating manual of the vehicle to be charged).
8. When the charging procedure is paused or completed, the LED will con-
tinuously glow green again.
9. After the charging procedure is completed, disconnect the charging plug
from the vehicle socket and secure it in the charging plug storage holder
on the right hand side of the Wallbox.
The LED will now pulsate blue again, indicating that the Wallbox is ready
for the next charging procedure.
PLEASE NOTE!
Unless there is a malfunction, the charging procedure is only ever terminated by the vehicle or the user. When the LED
glows green, it indicates – on the basis of communication with the vehicle – that the charging procedure has been either
paused or completed: Distinguishing these two operating states is only possible by checking the displays inside the ve-
hicle. Should the vehicle, even after a sufficiently long charging procedure, not be fully charged, please contact your local
Mercedes-Benz technical support.

8
Resolving errors
Your Mercedes-Benz Wallbox Home is engineered for maximum operational safety and the highest possible charging reliabil-
ity. Should a malfunction occur in practice, this is indicated by the multi-colored LED display on the lower part of the housing
cover. The following chapter describes how you recognize error codes and which measures you must take to resolve them.
Error messages during the charging procedure
In some circumstances, malfunctions and disruptions of the charging procedure may occur that prevent the proper charging
of the vehicle according to IEC 61851-1. The Mercedes-Benz Wallbox Home independently detects possible internal errors as
well as errors on the part of the vehicle and shows them via the LED display. To represent different error states, the multicolor
LED will flash in a specific, repeating pattern. The following error states are displayed:
LED display (cyclical) Error description
If the LED flashes red once and then green four times, the Wallbox has
detected an error and will automatically trigger its internal RCCB aer 20
seconds. Switch the power supply of the Wallbox back on via the RCCB in
order to reset the device.
If this error repeats or persists, an internal malfunction has occurred and the
Wallbox must be replaced. Take the Wallbox out of operation (see page 9)
and contact your local Mercedes-Benz technical support.
If the LED flashes red once followed by blue and green, the Wallbox has
detected an internal error. Switch off the power supply of the Wallbox via the
upstream miniature circuit breaker in your domestic power distribution and
then back on again in order to reset the device.
If this error repeats or persists, an internal malfunction has occurred and the
Wallbox must be replaced. Take the Wallbox out of operation (see page 9)
and contact your local Mercedes-Benz technical support.
If the LED flashes red once, followed by blue, green or yellow, the Wallbox
has detected an error. The Wallbox will automatically re-initiate the charging
procedure in order to reset itself.
If the error repeats or persists, an analysis must be carried out to determine
whether a malfunction has occurred in the vehicle or in the Wallbox. Take the
Wallbox out of operation (see page 9) and contact your local Mercedes-
Benz technical support.
If the LED pulsates on green and flashes on red or blue, the wallbox is reduc-
ing the charging current. Charging operations can continue with reduced
charging output.
If the error repeats or persists, an analysis must be carried out to determine
its exact cause. Take the Wallbox out of operation (see page 9) and con-
tact your local Mercedes-Benz technical support.
PLEASE NOTE!
You can find a comprehensive list of all error messages in the installation manual for your Wallbox.
For most error states, the Wallbox automatically reinitiates the charging procedure, checking communications with the
vehicle. However, in practice, it is advisable to manually restart the Wallbox by switching the power supply off and back on via

9
Mercedes-Benz Wallbox Home | Resolving errors
the upstream miniature circuit breaker in the domestic power distribution as not all errors can be resolved by the automatic
restart of the Wallbox.
CAUTION!
If the Wallbox continues to show error messages during charging, please always contact your local Mercedes-Benz techni-
cal support. It is possible that your vehicle must be repaired or the Wallbox needs to be replaced before the vehicle can be
charged again using the Wallbox.
Operational malfunctions and solutions
For secure operation, the Mercedes-Benz Wallbox Home must be protected during operation by an upstream miniature circuit
breaker in the domestic power distribution and the internal residual current circuit breaker. To take suitable measures and
restore operation in case of malfunction, you must first clearly identify the type of error. The following errors may occur:
Type of error Possible cause Suggested solution
The LED is not
functioning.
The Wallbox does not have
a power supply.
The power supply is interrupted: Check the upstream miniature circuit breaker in the domestic power distribu-
tion and the internal residual current circuit breaker (see section “Maintenance” on page 14) and switch
them back on if required. If the error repeats or occurs permanently, contact your local Mercedes-Benz tech-
nical support.
An internal fault has oc-
curred in the Wallbox. The Wallbox must be replaced. In this case, please contact your local Mercedes-Benz technical support.
The electric vehicle is
not recognized.
The charging plug is not
properly plugged into the
vehicle.
Remove the charging plug from the vehicle and plug it back in: If the error continues to occur, please contact
your local Mercedes-Benz technical support.
Die LED shows an er-
ror code.
The Mercedes-Benz Wall-
box Home detects a mal-
function.
Restart the Wallbox by switching off the power supply via the upstream miniature circuit breaker in your do-
mestic power distribution and then back on again. If the error repeats or occurs permanently, take the Wall-
box out of operation (see below) and contact your local Mercedes-Benz technical support.
PLEASE NOTE!
Should the power supply for the Wallbox be faulty, contact the specialist electrical contractor who installed the device.
Taking the product out of and back into operation
If required, you can take your Mercedes-Benz Wallbox Home out of operation. Proceed as follows:
1. Switch off the upstream miniature circuit breaker in your domestic power distribution (connection
to the electricity grid is interrupted).
2. Unlock the housing cover of the Wallbox 1using the housing cover key and remove it.
3. Open the access flap in the electronic components cover 2and flick the pivot lever of the re-
sidual current circuit breaker 3to the 0position.
4. Close the access flap in the electronic components cover 2, replace the housing cover of the
Wallbox 1and lock it.
Now, the Mercedes-Benz Wallbox Home can no longer be used for charging.
To take the Wallbox back into operation at a later time, please proceed as follows:
1. Remove the housing cover of the Wallbox 1.
2. Open the access flap in the electronic components cover 2and flick the pivot lever of the residu-
al current circuit breaker 3to the Iposition (connection with the electricity grid is established).
3. Close the access flap in the electronic components cover 2, replace the housing cover of the
Wallbox 1and lock it.
4. Switch on the upstream miniature circuit breaker in your domestic power distribution.
1
2
3

10
When the Wallbox is reconnected to the electricity grid, it will initiate the start-up procedure: This includes a test of the inter-
nal electronic components to ensure correct functioning.
The internal check routine is indicated by the LED display on the front of the Mercedes-Benz Wallbox Home as follows.
LED display Description
The LED flashes white once ...
... and then pulsates blue.
The vehicle can now be connected for charging.
Frequently asked questions
A few frequently asked questions regarding installation and operation of your Mercedes-Benz Wallbox Home are listed here.
Please always read this section first before you contact your local technical support: Your question may already be answered
here.
Can I install the Mercedes-Benz Wallbox Home myself?
• No, electrical installation of the Mercedes-Benz Wallbox Home must always be carried out by a qualified specialist electrical
contractor. Only then can electrically safe operation be guaranteed.
• Installing the Mercedes-Benz Wallbox Home yourself can lead to a breach of warranty provisions and voids the warranty
protection for operating the Wallbox.
How must the Mercedes-Benz Wallbox Home be protected electrically?
• All phases of the Mercedes-Benz Wallbox Home must be protected in the domestic power distribution. Please always follow
all local regulations for operating electrical devices.
Can the Mercedes-Benz Wallbox Home A0009067408 also be operated on a single phase power supply?
• Yes, in principle all model variants of the Mercedes-Benz Wallbox Home can be operated on a single phase power supply.
The Mercedes-Benz Wallbox Home is out of order (no LED display). How do I investigate the cause?
• If no vehicle is connected to the Wallbox, the multi-colored LED display of the Wallbox must pulsate blue. Should this not be
the case, please check the following:
1. The upstream miniature circuit breaker in your domestic power distribution
2. The internal residual current circuit breaker
Should these protection devices not show any obvious sign of malfunction, please contact your local Mercedes-Benz tech-
nical support.
The charging output of the Mercedes-Benz Wallbox Home is lower than expected. What may be the cause?
• Please check first whether a limit to the charging output has been set in the vehicle (see the operating manual of the
vehicle to be charged).
• In some error scenarios, the internal safety circuits of the Mercedes-Benz Wallbox Home are triggered so that the current is
being limited: In this case, the multi-colored LED display will pulsate green and flash red once. However, charging opera-
tions can continue. Should the internal safety features be activated repeatedly or permanently, please take the Wallbox out
of operation (see page 9) and contact your local Mercedes-Benz technical support.
• Have the maximum charge current setting of the Wallbox checked and adjusted if necessary by a qualified specialist electri-
cal contractor (see the section 'Setup and test mode') in the comprehensive installation manual for the Mercedes-Benz
Wallbox Home).

11
Mercedes-Benz Wallbox Home | Resolving errors
Where can I order spare parts for the Wallbox?
• Should you need spare parts for your Wallbox, please contact your local Mercedes-Benz technical support.
The key for opening the housing cover or for unblocking the charging procedure has been lost. Can I order a
replacement key?
• Two keys for unlocking the housing cover are included with the Mercedes-Benz Wallbox Home. Two keys for the key switch
on the side of the box, which is used to unblock the charging procedure, are also included: If both keys to the key switch
have been lost and the key switch on the right hand side of the housing is in the horizontal position, the Wallbox is blocked
for charging operations and no further charging procedures are possible. In case of loss of the housing cover key (Order
No.: E290400) or key switch key (Order No.: E390401) you can order replacements from:
› eMobility Support
› Phone [phone]
› Email emobility.suppor[email protected]
• You will need the serial number of your Wallbox for ordering replacement keys for
the key switch. You can find the serial number on the product label on the under-
side of the housing.
Wallbox serial number

12
Appendix
Technical specifications
Model variant A0009067408 A0009067508
Compliance IEC 61851-1 / 61439-7
Power supply for supply cable sizes of up to 5 x 16 mm² for supply cable sizes of up to 3 x 16 mm²
Rated voltage 230 / 400 V 230 V
Rated current 32 A, single or 3-phase 32 A, single phase
Rated frequency 50 Hz
Max. output 22 kW 7.2 kW
Charging connection Fixed charging cable with charging plug according to IEC 62196-2 Type 2, ca. 6 m
Circuit-protection devices Type A 30 mA RCCB and DC-RCM, IΔn d.c. electronic DC fault current detection ≥ 6 mA
Control / Customization Internal RS485 interface (interface for external load management,
no access for users/installation technicians)
Upstream fuse C characteristic MCB, rated current according to power supply and Wallbox setting but no more than 32 A
Factory setting for maximum charging current 16 A 32 A
PE system TN-S
Operating temperature -30 to 50°C
Storage temperature -30 to 85°C
Relative humidity 5 to 95% (no condensation)
Class of protection I
Overvoltage category III
Degree of pollution 3
Rated insulation voltage (Ui) 4kV
Rated impulse voltage (Uimp) 4kV
Rated peak withstand current (Ipk) 6kA
Rated short-time withstand current (Icw) 5kA
Rated conditional short-circuit current (Icc) 6/10 kA (C tripping characteristic)
Rated diversity factor (RDF) 1.0
Degree of protection (housing) IP 55
Impact strength IK08
Dimensions (housing) 438 x 328 x 170 mm (H x W x D)
Maximum elevation ≤ 2,000 m AMSL (above mean sea level)
Weight per unit (net) ca. 8.5 kg
Weight per unit (gross) ca. 10 kg

13
Mercedes-Benz Wallbox Home | Appendix
Scale drawings and dimensions
The Mercedes-Benz Wallbox Home is delivered fully assembled and checked. All dimensions are indicated in the scale draw-
ings below.
Wall box with fixed charging cable (pictured: A0009067408 and A0009067508)
Plan and elevation (all dimensions in mm)
Standards & guidelines
The Mercedes-Benz Wallbox Home complies with the following standards and protection ratings:
General guidelines and laws
Guideline Explanation
2014/35/EU Low voltage directive
2014/30/EU EMC Guideline
2011/65/EU RoHS 2 guideline
2012/19/EU WEEE Guideline
ElektroG Electrical and Electronic Device Statute
328
438
170
328
170
438

14
Device safety standards
Standard Explanation
IEC 61851-1: 2017 Ed. 3.0 Conductive charging systems for electric vehicles – Part 1: General requirements
IEC/TS 61439-7:2014 Part 7: Switching device combinations for specific applications such as marinas, campgrounds, market
squares, charging stations for electric vehicles
IEC 61000-6-2:2016 Electromagnetic compatibility (EMC) - Part 6-2: Generic standards - immunity standard for industrial environ-
ments
IEC 61000-6-3:2006+AMD1:2010 Electromagnetic compatibility (EMC) - Part 6-3: Generic standards - Emission standard for residential, commer-
cial and light-industrial environments
IEC 61000-6-7:2014 Electromagnetic compatibility (EMC) - Part 6-7: Generic standards - Immunity requirements for equipment in-
tended to perform functions in a safety-related system (functional safety) in industrial locations
IEC 61851-21-2: 2018 Ed. 1.0 Conductive charging systems for electric vehicles – Part 21-2: EMC requirements for off board electric vehicle
charging systems
Classes of protection & degrees of protection
Class of protection /
degree of protection Explanation
The device complies with IEC protection class 1.
IP 55 Degree of protection: complete protection against touch, protection against dust in harmful quantities and
against light water jets from any angle (DIN EN 60529: 2014-09)
CE certification and compliance declaration
The Mercedes-Benz Wallbox Home carries the CE mark. The associated declaration of compliance is available
for download in electronic format at
www.yourwallbox.de/downloads/documents/Declaration_of_Conformity_Home_Advanced.pdf.
Maintenance
Aer installation, your Mercedes-Benz Wallbox Home is mostly maintenance-free. However, because the Wallbox processes
high electrical voltages internally, it is recommended to conduct a visual inspection of the housing and check the externally
accessible components and accessories at certain intervals (e.g. biannually).
DANGER!
Never remove the internal electronic components cover of the Mercedes-Benz Wallbox Home: Cleaning or maintenance of
components behind this cover is not necessary, and must under no circumstances be performed by the user.
• Conduct a visual inspection of the housing surfaces as well as the charging cable holder and check for damage.
• Conduct a visual inspection of the charging cable and ensure that cable and charging plug do not show any visible damage
or deformation.
Should you find any obvious damage during the above-mentioned checks, please contact your local Mercedes-Benz technical
support. Have all damage repaired before continuing to operate the Wallbox. Until then, take the Wallbox out of operation as
described in section “Taking the product out of and back into operation” on page 9.

15
Mercedes-Benz Wallbox Home | Appendix
• The Mercedes-Benz Wallbox Home does not have a dedicated ON/OFF switch: If you want to take the Wallbox out of
operation, you must always switch the upstream domestic circuit breaker and the internal residual current circuit breaker to
the 0(OFF) position.
The proper functioning of the internal residual current circuit breaker must be checked biannually to
ensure it functions correctly during operation. Proceed as follows to test the residual current circuit
breaker:
1. Remove the housing cover of the Wallbox 1using the key provided.
2. Open the access flap 2.
3. Locate the button engraved Tor marked Test on the internal residual current circuit breaker 3:
4. Press the button: The residual current circuit breaker should now trip and flick its pivot lever to the
central position (connection to the power supply is interrupted).
5. Now flip the pivot lever of the residual current circuit breaker 3to the 0position and then back to
the Iposition.
6. Close the access flap 2, replace the housing cover 1and lock it using the key.
DANGER!
Should the residual current circuit breaker not trip during testing (pivot lever in the central position), you must not con-
tinue to operate the Wallbox under any circumstances! Please take the Wallbox out of operation by switching off the
upstream miniature circuit breaker in the domestic power distribution and the internal residual current circuit breaker to
the (0OFF position) and contact Mercedes-Benz technical support.
Cleaning and care
• The surface of the Mercedes-Benz Wallbox Home can be cleaned with a dry cloth.
• For heavier soiling, use a mild detergent solution on a damp, well-wrung cloth.
• Do not use aggressive chemical cleaning agents, glass cleaners, waxes or solvents (such as cleaning fluid or paint thinner)
because they can dull the surfaces and displays on the device.
• Do not use abrasive cleaning agents or sponges as these can scratch the surface of the housing cover.
DANGER!
The Mercedes-Benz Wallbox Home must under no circumstances be cleaned with a pressure cleaner or any similar device
where liquids or steam could enter the openings in the housing because of high pressure.
Trademarks
All trademarks mentioned in this manual, including those that may be protected by third parties are, without restriction,
subject to the regulations of the respectively applicable trademark law and the property rights of the respective registered
owners.
All trademarks, trading names or company names marked here as such are or may be trademarks or registered trademarks of
their respective owners. All rights not explicitly granted here are reserved.
The absence of explicit identification of trademarks used in this manual must not lead to the conclusion that a name is free
from the rights of third parties.
1
2
3

16
Intellectual Property & Copyright
Copyright © 2018
Version 1.0, MB-UM_Home-2018-07-09
All rights reserved.
Any information in this manual may be changed without prior notice and does not represent any obligation on the part of the
manufacturer.
Illustrations in this manual may show designs different from the delivered product and do not represent any obligation on the
part of the manufacturer.
The manufacturer does not take responsibility for any losses and/or damages that occur because of the data or possible
misinformation contained in this manual.
This manual, in its entirety or in parts, must not be reproduced, stored electronically or otherwise transmitted electronically,
electrically, mechanically, optically, chemically, by photocopy or as an audio recording without the written permission of the
manufacturer.
Disposal advice
For the preservation and protection of the environment, the prevention of pollution and in order to
improve the recycling of resources, the European Commission has issued a guideline (WEEE-Guideline
2012/19/EC and EAG-VO) according to which electrical and electronic devices are taken back by the
manufacturer in order to have them properly disposed of or recycled.
Therefore, devices marked with this symbol may not be disposed of as part of unsorted domestic
waste inside the European Union: Please enquire with your local authorities regarding proper disposal.
The materials are recyclable as marked. By re-using, recycling or through other forms of processing
obsolete devices, you make an important contribution to environmental protection.