Midtronics DSS-5000 User manual

User Guide
June, 2022
167-000830EN-C
DSS-5000
Battery Diagnostic
Service System
For testing 6-volt and 12-volt automotive /
12-volt and 24-volt charging systems.
DSS-5000
Battery Diagnostic
Service System
For testing 6-volt and 12-volt automotive /
12-volt and 24-volt charging systems.
DSS-5000
Battery Diagnostic
Service System
For testing 6-volt and 12-volt automotive /
12-volt and 24-volt charging systems.

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527
www.midtronics.com 3
DSS-5000
Chapter 1: Introduction 5
Personal Precautions 5
Symbols Conventions 5
Description 5
Accessories 5
Tester Components 6
Controller 6
Tester Pod 6
Charging Dock 6
Test Preparation 7
Inspecting the Battery 7
Testing Out-of-Vehicle 7
Testing In-Vehicle 7
Connecting To A Battery 7
Setting User Preferences 7
Initial Power Up 7
Main Menu 9
Additional Screens 9
Main Menu Icons 9
Chapter 2: In Vehicle Test 10
Battery Test 10
Battery Test Results 11
System Test 12
Test Results-Summary 12
Chapter 3: Out Of Vehicle Test 14
Battery Test Results 14
Chapter 4: After New Battery Install 15
Battery Test Results 16
System Test 17
Test Results-Summary 17
Chapter 4: Express Test 19
Chapter 6: History 21
Tool History 21
Totals By Test Decision 21
Totals By Test Type 21
Totals By Date And Location 21
Vehicle History 21
Vehicle Select Option 21
User History 21
Chapter 7: Messages 22
Accessing Messages 22
Message Types 22
Chapter 8: Settings 23
WiFi 23
Adding A Network 23
Deleting A Network 23
Printer Settings 23
Adding A WiFi Printer (Admin Only) 23
Adding A Bluetooth Printer (Admin Only) 23
Deleting A Printer (Admin Only) 23
Email 24
Add Address (Admin Only) 24
Edit Address (Admin Only) 24
Deleting An Address (Admin Only) 24
Server Settings 24
User Settings 24
Language Settings 24
System Language 24
Test Result Language 24
Email Language 24
Print Language 24
Display Settings 25
Brightness 25
Auto Brightness 25
Sleep Time 25
Dim Time 25
BMIS Login (Admin Only) 25
Shop Information (Admin Only) 25
Shop Information 25
Test Settings 25
Device List 26
Add Tester Pod 26
Deleting A Tester Pod 26
Version Information 26
Factory Preset 27
Legal Information 27
Check for Updates 27
Chapter 9: Support 28
User Manual 28
Self-Diagnostics 28
Appendix A: Battery Information Screen Descriptions
29
Appendix B: Recommended Test Procedure 30
VIN Scanning 30
Scanning Tips 30
Contents

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527
www.midtronics.com 5
Chapter 1: IntroductionDSS-5000
Personal Precautions
Risk of explosive gases.
Never smoke or allow a spark or
ame in the vicinity of a battery.
Batteries can produce a highly explosive mix
of hydrogen gas and oxygen, even when the
battery is not in operation. Always work in a
well-ventilated area.
Wash hands after handling.
REQUIRED BY CALIFORNIA PROP. 65: Battery posts,
terminals, and related accessories contain lead and lead
compounds, chemicals known to the state of California to
cause cancer and birth defects or other reproductive harm.
Inspect the battery for damage and check the electrolyte level.
If the electrolyte level is too low, replenish it and fully charge
the battery. Always use the necessary safety precautions when
working with batteries to prevent severe injury or death.
Follow all manufacturers’ instructions and BCI (Battery Council
International) safety recommendations, which include the
following precautions:
Battery acid is highly corrosive. If acid enters your eyes,
immediately ush them thoroughly with cold running
water for at least 15 minutes and seek medical attention.
If battery acid gets on your skin or clothing, wash imme-
diately with a mixture of water and baking soda.
Always wear proper safety glasses or face shield when
working with or around batteries.
Keep hair, hands, and clothing as well as the tester cords
and cables away from moving engine parts.
Remove any jewelry or watches before you start servicing
the battery.
Use caution when working with metallic tools to prevent
sparks or short circuits.
Never lean over a battery when testing, charging, or jump
starting.
Symbols Conventions
Symbol Description
!The safety symbol indicates instructions for
avoiding hazardous conditions and personal injury.
The safety symbol with the words CAUTION,
WARNING, or DANGER indicates instructions for
avoiding hazardous conditions and personal injury.
The wrench symbol indicates procedural notes and
helpful information.
Description
The tester uses function-specific applications accessed
through a series of menus and icons to guide users through the
battery testing process for consistent testing implementation
and accuracy. These are accessed using the Controller’s touch
screen display. Test results can be displayed on the full-color
screen, printed, or wirelessly emailed.
Accessories
A033 Lead Post Adapters
Chapter 1: Introduction

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67
Chapter 1: Introduction Chapter 1: IntroductionDSS-5000 DSS-5000
Test Preparation
Inspecting the Battery
Before starting the test, visually inspect the battery for:
•Cracked, buckled, or leaking case: If you see any of these
defects, replace the battery.
•Corroded, loose, or damaged cables and connections.
Repair or replace them as needed.
•Corrosion on the battery terminals, and dirt or acid on the
case top: clean the case and terminals using a wire brush
and a mixture of water and baking soda.
•Low electrolyte level. If the electrolyte level is too low, add
distilled water to ll up to ½ of the space above the top
of the plates and fully charge the battery. Do not overll.
•Corroded or loose battery tray and hold-down xture:
Tighten or replace as needed.
Testing Out-of-Vehicle
The preferred battery test location is in the vehicle. However, if
you plan to test out of the vehicle:
•Always disconnect the negative cable from the battery
rst and reconnect it last.
•Always use a carry tool or strap to lift and transport the
battery.
Failure to properly install lead terminal adapters,
or using adapters that are dirty or worn, may
cause false test results.
When testing side-post or Group 31 batteries, always use lead
terminal adapters provided with the tester—do not test at
the battery’s steel bolts. To avoid damage, never use a wrench
to tighten the adapters more than ¼ turn.
Testing In-Vehicle
The preferred test position is at the battery posts. If you must
test at a remote-post location, it should have both a positive
and negative post. Otherwise, you must remove the battery
and perform an out-of-vehicle test.
At the start of the test, make sure all vehicle accessory loads
are o, the key is not in the ignition, and the doors are closed.
Connecting To A Battery
Do not connect the tester to a voltage source
greater than 30 Vdc.
Connect the clamps to the tester: the red clamp to the positive
(+) terminal and the black clamp to the negative (–) terminal.
If you connect the clamps in the wrong polarity (positive to
negative or negative to positive), the tester displays CLAMPS
REVERSED! Reconnect the clamps properly.
To make sure both sides of the clamps are gripping the
terminals, rock the each clamp back and forth. A poor
connection will prevent testing, and the tester will display
the message CHECK CONNECTION. If the message reappears
after you have correctly reconnected the clamps, clean the
terminals and reconnect.
Setting User Preferences
Before starting your test you may want to customize the use of
your tester by setting preferences in the Settings ( ) Menu.
The Settings Menu is described in Chapter 9.
Initial Power Up
1. Upon initial power-up, the Language Settings screen is
displayed. Tap Next to continue.
System
Language
Select the Controller default language
displayed on the screen.
Test Result
Language
Select the Controller default language
for all displayed tests and test results.
Email
Language
Select the default standard language for
the tester to use for all tests and results
sent via email.
Print
Language
Select the default standard language for
the tester to use for all tests and results
printed using a networked printer.
2. A Consent to collect data screen is displayed. Tap the Con-
sent check box and then tap Next to continue.
3. Using the displayed keypad template, enter the new user
name and password.
4. Tap Next to continue.
IMPORTANT: By default, the rst user created is
assigned Administrator rights. Tap Add User to
add additional users. See Chapter 9: Settings to
change these defaults.
Tester Components
Controller




Carrying Handle: For carrying the Controller and Tester
Pod (when attached).
Controller Release Lever: Pull to release the Controller
from the Tester Pod.
 Power Button: Hold for 2 seconds to turn the Controller
on and o independent of the Tester Pod. Flashes when
the Controller is being charged.
Touch Screen: Primary user interface.


Camera & Flashlight: For VIN scanning and identication.
 Temperature Sensor: For measuring battery temperature.



Micro-USB Port: For updating and servicing the Control-
ler when a WiFi network is not available.
Power Supply Connection
Tester Pod




 Controller Charging Contacts: For charging and communi-
cating with the Controller when mounted to the Tester Pod.
Status Indicator LEDs:
- Power is on - Clamps reversed
- Tester Pod is communicating with the Controller
Clamp Storage Mounts: Use to keep the test clamps
protected when the tester is not in use.
Tester Pod Internal Batteries
Charging Dock

 Tester Pod Charging Contacts: For charging the Tester Pod
Power Supply Connection

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89
Chapter 1: Introduction Chapter 1: IntroductionDSS-5000 DSS-5000
5. The Date/Time Settings are displayed. Tap Next to con-
tinue after making any adjustments.
NOTE: By default, the DSS-5000 SUB has been set
to the U.S. Central Time Zone.
Select Time
Format:
12-hour or 24-hour format
Select Date
Format:
DD/MM/YYYY, MM/DD/YYYY, or YYYY/
MM/DD
Select Time
Zone:
Time zone oset from Greenwich Mean
Time
Set Date: Set the current date
Set Time: Set the current time in the selected time
zone
6. The Test Settings are displayed. Tap Next to continue after
making any adjustments.
Battery
Rating
Default: CCA (Cold Cranking Amps)
Temperature
Units
Select Fahrenheit or Celsius
Decimal
Separator
Select decimal point or comma
7. The Congured WiFi Networks screen is displayed. By de-
fault "subtronics01" is displayed. Tap Next to continue.
NOTE: If available, the DSS-5000 SUB will auto-
matically connect to the subtronics01 WiFi net-
work installed at each dealer during initial set-up.
This network is for use by Midtronics tools.
SSID = “subtronics01”
Password = “m1dtr0n1c$”
WPA2 security
IMPORTANT: The "subtronics01" network is only
available to U.S. dealers.
8. Select the country in which the tool will be used (U.S. or
Canada).
9. The BMIS (Battery Management Information System) Ac-
count screen is displayed. If the tool has already connected
to "subtronics01", the Username and Password is displayed.
If the username and password are not displayed, enter the
correct username and password from the following table.
Country Username Password
U.S.
Dealers
[email protected] subaru1
Canadian
Dealers
[email protected] subaru1
Press to continue.
IMPORTANT: If no WiFi connnection has been
made, follow the procedure described in the WiFi
section of Chapter 8: Settings.
10. The Location Selection screen (Admin Only) is displayed.
Scroll to nd the correct location or tap to search for a
specc location. Tap Next to continue.
11. The login screen is displayed.
93%
Start
12. Tap Start to access the Main Menu.
Main Menu
Log Out DSS-5000 93%
In Vehicle Test Out Of Vehicle
Test


Express Test
 Messages  Support


Menu Bar
Log Out Log out current user 93% Controller internal
battery level
Bluetooth
connectivity status Controller internal
battery status
WiFi signal strength Connected battery
voltage
Main Menu Selection Area
Additional Screens
The dots at the bottom or side of a menu or results screen
indicate additional screens are available. Use your nger to
swipe left, right, up or down across the Controller screen to
view all available information.
 Screen 1
Screen 2
Screen 3

Screen 1

Screen 2
Swipe
Horizontally
Swipe
Vertically
Main Menu Icons
Icon Description
In Vehicle Test
Automates battery testing for quickly testing
vehicles using the fewest steps. A VIN is required
and a Warranty Code is generated for all Replace
Battery decisions.
Out of Vehicle
Test
For testing out-of-vehicle customer batteries for
possible return.


For testing newly installed batteries in a vehicle.
Also includes vehicle electronics reset information
after battery installation.
Express Test
For quickly testing batteries in vehicles in for servic-
ing. A VIN is optional and a Warranty Code is
generated for all Replace Battery decisions.

Access archived test histories or search test
history by VIN or by technician.
Messages
Displays alerts and notications for upcoming
tests and activities including scheduled tests,
tool software updates and maintenance
opportunities.

Setup/adjust: WiFi, printer setup, email settings,
user information, default language, display
and sound settings, BMIS information, shop
information, and connected devices. Also access
to tester software version information.
Support
Access the tester Self-Test and a digitized version
of the Instruction Manual.

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10 11
Chapter 2: In Vehicle Test Chapter 2: In Vehicle TestDSS-5000 DSS-5000
In Vehicle Test
Use In Vehicle Test to perform Battery Tests
on in-vehicle batteries using test parameters
determined by vehicle VIN or year, make, and
model of the vehicle being tested.
NOTE: For an In Vehicle Test test, the DSS-5000 will al-
ways associate the in-vehicle battery with the VIN of
the vehicle in which it is installed.
At any time during the test tap to return to the previous
screen or to return to the Main Menu.
Battery Test
1. Connect the Tester Pod test clamps to the battery (Red to
positive [+], Black to negative [–]).
2. Remove the Controller from the Tester Pod.
3. On the Controller at the Main Menu, tap In Vehicle Test.
Graphics of the three steps required to perform the test
are displayed followed by the Acquire VIN screen.
4. Use the camera built into the back of the Controller handle
to scan the VIN bar code.
NOTE: To provide additional light in low-light
situations, tap the icon to turn on the built-in
ashlight.
For best results, use the barcode located on the driver’s
side door frame. For manual entry, the VIN is also displayed
behind the windshield on the driver's side dashboard.
NOTE: Refer to Appendix B on Pg. 30 for rec-
ommended scanning procedures and VIN
scanning help.
Camera/
Flashlight
Temperature
Sensor
Controller
Drivers Door Frame
Windshield
 93%


CVG Module 
Manual Entry: Use Manual Entry if the battery being
tested is not listed. Use the on-screen keypad to manually
type the 17-digit VIN and tap Next.
1234567890
W E R T Y U P
A S D F G H J K L
Z X C V B M

Back 
The displayed digit counter will count up the alphanumeric
characters as they are being entered on the keypad.
Tap >to continue to the Edit Battery Information screen.
5. The Edit Battery Information screen displays vehicle and
battery information based on the VIN.
If the displayed information is correct, tap Next to begin
the Battery Test. Tap on the corresponding box to edit the
parameter information.
 93%
 
Vehicle Year 
Vehicle Make 
Vehicle Model 
 
 
Back  
See Appendix A on Pg. 29 for parameter descriptions.
6. Align the temperature sensor on the Controller over the
battery and tap Capture. The test begins when the tem-
perature is successfully captured.
 93%







87F
Capture
Chapter 2: In Vehicle Test Battery Test Results
IMPORTANT: A Warranty Code is generated for all
Replace Battery decisions.
 93%
 

 
 
 
Measured 599 CCA
Rated 575 CCA
  F

Send Results  Done
 93%
 
Cranking Health





Send Results  Done
 93%
 
Reserve Health
OK



Send Results  Done
To print or send the test results to a congured printer, tap
Send Results. To return to the Home Screen, tap Done or
System Test to continue with the System Test.
Decision Cranking
Health
Reserve
Capacity Description
Good
Battery
Good
Battery
Good
Battery
Battery meets or exceeds
required standards.
Good
Battery
Unknown
Reserve
Battery meets or exceeds
required standards.
Good
Recharge
Good
Battery
Battery is good, but low
on charge. Fully charge
the battery for optimal
performance and life. Check
for causes of low charge.
Good
Recharge
Using GR8
Charge &
Retest
Good
Battery
Good
Recharge
Unknown
Reserve
Conditions
Not Met
No Test No Test System conditions have
prevented a test of the
battery reserve capacity.
Before attempting any
retest, ensure all vehicle
accessory loads are off, the
key is not in the ignition, and
the doors are closed.
Charge &
Retest
Charge &
Retest
Unknown
Reserve
Battery requires charge to
determine condition.
Replace
Battery
Bad Cell
Replace
Short
Replace
Battery
Battery fails to meet industry
accepted standards.
Charge &
Retest
Replace
Battery
Battery is low in charge and
shows low reserve capacity.
Low reserve capacity will
compromise the battery’s
ability to provide system
current and hold a charge.
Good
Battery
Replace
Battery
Battery is good for cranking
purpose but shows low
reserve capacity. Low
reserve capacity will
compromise the battery’s
ability to provide system
current and hold a charge.
Good
Recharge
Replace
Battery
Replace
Battery
Good
Battery
Battery fails to meet industry
accepted standards
Replace
Battery
Replace
Battery
Replace
Battery
Unknown
Reserve
Bad Cell
Short
Replace
Bad Cell
Replace
Short
Good
Battery
Bad Cell
Replace
Short
Unknown
Reserve

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12 13
Chapter 2: In Vehicle Test Chapter 2: In Vehicle TestDSS-5000 DSS-5000
System Test
1. Start the engine and let it idle.
2. Tap Next. The analyzer tests the alternator output.
3. When prompted, turn on the high beam headlights and
ventialtion blower fan then rev the engine to between
2000 to 3000 rpm.
4. While holding engine revs, tap Next to test the alternator
output.
5. When prompted, turn o the loads and the engine.
6. Tap Next to display the test results.
Test Results-Summary
 93%
 >
 >
 >
Send Results Done
A Test Results -Summary screen is displayed following a
System Test. Tap >to view detailed test results for each part
of the test.
To send the test results to a congured printer or via email tap
Send Results. To return to the Home Screen, tap Done or
to return to the Main Menu.
Starter Test Results
Test Results - Starter 93%
 

 
 
 
 Ω

Send Results Done
Test Results - Starter 93%
 
Cranking Voltage
12.58V
7.86V
11.61V
Cranking Current
623.9A
0A

Send Results Done
Decision Action
Cranking
Normal
The starter voltage is normal and the battery is
fully charged.
Low Voltage
The starter voltage is low and the battery is
fully charged.
Charge
Battery
The starter voltage is low and the battery is
discharged. Fully charge the battery and repeat
the starter system test.
Replace
Battery
The battery must be replaced before testing the
starter.
Low Current
The starter voltage is high but the cranking
amps are low.
No Start
The engine didn’t start and the test was
aborted or the vehicle’s starting prole was not
detected and the Starter Test was skipped.
Alternator Test Results
Test Results - Alternator 93%
 

 
 
 
 
 

Send Results Done
Test Results - Alternator 93%
 
14.4V
12.1A 14.2V
33.5A
No Load Loaded
0.2V
0V
0.2V
Ripple

Send Results Done
Decision Action
CHARGING
NORMAL
The output from the alternator is normal.
NO OUTPUT
No output detected. Check belts to ensure
alternator is rotating when engine is running.
√
Check alternator connections to the battery .
Clean or replace if necessary and retest.
√If the belts and connections are in good
working condition, replace alternator or
external voltage regulator.
LOW
OUTPUT
Alternator not providing enough current to
power electrical loads and charge the battery.
√Check belts to ensure the alternator is
rotating with the engine running.
√Check alternator connections to and from
the battery. If loose or heavily corroded,
clean or replace the cable and retest.
HIGH
OUTPUT
Alternator voltage to the battery exceeds
normal limits of a functioning regulator.
√Check for loose and normal ground
connections. If no connection problems
are found, replace the regulator.
The normal high limit of a typical automotive
regulator is 14.5 volts +/–0.5. Refer to the
manufacturer specications for the correct limit,
which may vary by vehicle type.
Test Results - Diode
Decision Action
EXCESSIVE
RIPPLE
One or more diodes in the alternator are not
functioning or there is stator damage, which is
shown by an excessive amount of AC ripple
current supplied to the battery.
√Make sure the alternator mounting is
sturdy and that the belts are in good
shape and functioning properly. If the
mounting and belts are good, replace the
alternator.
OPEN PHASE
Replace the alternator.
OPEN DIODE
SHORTED
DIODE

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14 15
Chapter 3: Out Of Vehicle Test Chapter 4: After New Battery InstallDSS-5000 DSS-5000
Out Of Vehicle
Test
Use Out Of Vehicle Test to test and verify the
condition of customer batteries that are out-of-
vehicle for possible return and/or warranty claim.
No VIN is required and a Warranty Code is not
created.
At any time during the test, tap to return to the previous
screen or to return to the Main Menu.
1. Connect the Tester Pod test clamps to the battery (Red to
positive [+], Black to negative [–]).
2. Remove the Controller from the Tester Pod.
3. On the Controller at the Main Menu, tap Out Of Vehicle
Test.
4. The Edit Battery Information screen is displayed. If the dis-
played information is correct, tap Next to begin the Battery
Test. Tap on the corresponding box to edit the parameter
information.
 93%
 
 Top Post
 Top Post
 Flooded
 CCA
 
Back Reset 
NOTE: See Appendix A on Pg. 29 for parameter
descriptions.
5. Align the temperature sensor on the Controller over the
battery and tap Capture. The test begins when the tem-
perature is successfully captured.
Battery Test Results
The test results are displayed on the Controller screen.
 93%

 
 
 
Measured 599 CCA
Rated 575 CCA
  F

Send Results  Done
 93%
Cranking Health





Send Results Done
 93%
Reserve Health
OK



Send Results Done
NOTE: See Battery Test Results in Chapter 2: In Vehicle
Test for a full explanation of all possible test outcomes.
To send the test results to a congured printer, tap Send Results.
Tap Email to send the results via email. Tap Done or to return
to the Main Menu.
Chapter 3: Out Of Vehicle Test


Use After New Battery Install to test a newly
installed battery in a vehicle. Where applicable
the process will also includes a Reset Electronics
checklist.
At any time during the test tap to return to the previous
screen or to return to the Main Menu.
1. Connect the Tester Pod test clamps to the battery (Red to
positive [+], Black to negative [–]).
2. Remove the Controller from the Tester Pod.
3. On the Controller at the Main Menu, tap After New Bat-
tery Install.
Archived "Replace Battery" test results for any vehicle less
than two (2) days old is displayed. Select the record of the
vehicle being tested or tap Skip.
4. Use the camera built into the back of the Controller handle
to scan the VIN bar code.
NOTE: To provide additional light in low-light
situations, tap the icon to turn on the built-in
ashlight.
For best results, use the barcode located on the driver’s
side door frame. For manual entry, the VIN is also displayed
behind the windshield on the driver's side dashboard.
NOTE: Refer to Appendix B on Pg. 30 for recom-
mended scanning procedures and VIN scanning
help.
Camera/
Flashlight
Temperature
Sensor
Controller
Drivers Door Frame
Windshield
 93%


CVG Module 
Manual Entry: Use the on-screen keypad to manually type
the 17-digit VIN and tap Next. Use Manual Entry if the
battery being tested is not listed.
1234567890
W E R T Y U P
A S D F G H J K L
Z X C V B M

Back 
The displayed digit counter will count up the alphanumeric
characters as they are being entered on the keypad.
Tap >to continue to the Edit Battery Information screen.
5. The Edit Battery Information screen displays vehicle and
battery information based on the VIN.
If the displayed information is correct, tap Next to begin
the Battery Test. Tap on the corresponding box to edit the
parameter information.
 93%
 
Vehicle Year 
Vehicle Make 
Vehicle Model 
 
 
Back  
NOTE: See Appendix A on Pg. 29 for parameter
descriptions.
6. Align the temperature sensor on the Controller over the
battery and tap Capture. The test begins when the tem-
perature is successfully captured.
 93%







87F
Capture
Chapter 4: After New Battery Install

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16 17
Chapter 4: After New Battery Install Chapter 4: After New Battery InstallDSS-5000 DSS-5000
7. For some specic vehicles, a Reset Electronics checklist
may be displayed.
Reset Electronics 93%
All Models









Use this checklist to conrm the vehicle electronics are
functioning properly following a new battery installation.
8. Tap Next to display the test results on the Controller screen .
Battery Test Results
 93%
 

 
 
 
Measured 599 CCA
Rated 575 CCA

Send Results  Done
 93%
 
Cranking Health





Send Results  Done
 93%
 
Reserve Health
OK




Send Results  Done
To print or send the test results to a congured printer, tap
Send Results. To return to the Home Screen, tap Done or
System Test to continue with the System Test.
Decision Cranking
Health
Reserve
Capacity Description
Good
Battery
Good
Battery
Good
Battery
Battery meets or exceeds
required standards.
Good
Battery
Unknown
Reserve
Battery meets or exceeds
required standards.
Good
Recharge
Good
Battery
Battery is good, but low
on charge. Fully charge
the battery for optimal
performance and life. Check
for causes of low charge.
Good
Recharge
Using GR8
Charge &
Retest
Good
Battery
Good
Recharge
Unknown
Reserve
Conditions
Not Met
No Test No Test System conditions have
prevented a test of the
battery reserve capacity.
Before attempting any
retest, ensure all vehicle
accessory loads are off, the
key is not in the ignition, and
the doors are closed.
Charge &
Retest
Charge &
Retest
Unknown
Reserve
Battery requires charge to
determine condition.
Replace
Battery
Bad Cell
Replace
Short
Replace
Battery
Battery fails to meet industry
accepted standards.
Charge &
Retest
Replace
Battery
Battery is low in charge and
shows low reserve capacity.
Low reserve capacity will
compromise the battery’s
ability to provide system
current and hold a charge.
Good
Battery
Replace
Battery
Battery is good for cranking
purpose but shows low
reserve capacity. Low
reserve capacity will
compromise the battery’s
ability to provide system
current and hold a charge.
Good
Recharge
Replace
Battery
Replace
Battery
Good
Battery
Battery fails to meet industry
accepted standards
Replace
Battery
Replace
Battery
Replace
Battery
Unknown
Reserve
Bad Cell
Short
Replace
Bad Cell
Replace
Short
Good
Battery
Bad Cell
Replace
Short
Unknown
Reserve
System Test
1. Start the engine and let it idle.
2. Tap Continue. The analyzer tests the alternator output.
3. When prompted, turn on the high beam headlights and
ventialtion blower fan then rev the engine to between
2000 to 3000 rpm.
4. While holding engine revs, tap Next to test the alternator
output.
5. When prompted, turn of the loads and the engine.
6. Tap Continue to display the test results.
Test Results-Summary
 93%
 >
 >
 >
Send Results Done
A Test Results -Summary screen is displayed following a
System Test. Tap >to view detailed test results for each part
of the test.
To print or send the test results to a congured printer, tap
Send Results. To return to the Home Screen, tap Done or
to return to the Main Menu.
Starter Test Results
Test Results - Starter 93%
 

 
 
 
 Ω

Send Results Done
Test Results - Starter 93%
 
Cranking Voltage
12.58V
7.86V
11.61V
Cranking Current
623.9A
0A

Send Results Done
Decision Action
Cranking
Normal
The starter voltage is normal and the battery is fully
charged.
Low Voltage
The starter voltage is low and the battery is fully
charged.
Charge
Battery
The starter voltage is low and the battery is
discharged. Fully charge the battery and repeat the
starter system test.
Replace
Battery
The battery must be replaced before testing the
starter.
Low Current
The starter voltage is high but the cranking amps are
low.
No Start
The engine didn’t start and the test was aborted or
the vehicle’s starting prole was not detected and the
Starter Test was skipped.

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527
www.midtronics.com
Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527 www.midtronics.com
18 19
Chapter 4: After New Battery Install Chapter 4: Express TestDSS-5000 DSS-5000
Alternator Test Results
Test Results - Alternator 93%
 

 
 
 
 
 

Send Results Done
Test Results - Alternator 93%
 
14.4V
12.1A 14.2V
33.5A
No Load Loaded
0.2V
0V
0.2V
Ripple

Send Results Done
Test Results - Alternator
Decision Action
CHARGING
NORMAL
The output from the alternator is normal.
NO OUTPUT
No output detected. Check belts to ensure alternator
is rotating when engine is running.
√Check alternator connections to the battery.
Clean or replace if necessary and retest.
√If the belts and connections are in good working
condition, replace alternator or external voltage
regulator.
LOW
OUTPUT
Alternator not providing enough current to power
electrical loads and charge the battery.
√Check belts to ensure the alternator is rotating
with the engine running.
√Check alternator connections to and from the
battery. If loose or heavily corroded, clean or
replace the cable and retest.
HIGH
OUTPUT
Alternator voltage to the battery exceeds normal
limits of a functioning regulator.
√Check for loose and normal ground
connections. If no connection problems are
found, replace the regulator.
The normal high limit of a typical automotive
regulator is 14.5 volts +/–0.5. Refer to the
manufacturer specications for the correct limit,
which may vary by vehicle type.
Test Results - Diode
Decision Action
EXCESSIVE
RIPPLE
One or more diodes in the alternator are not
functioning or there is stator damage, which is
shown by an excessive amount of AC ripple current
supplied to the battery.
√Make sure the alternator mounting is sturdy and
that the belts are in good shape and functioning
properly. If the mounting and belts are good,
replace the alternator.
OPEN PHASE
Replace the alternator.
OPEN DIODE
SHORTED
DIODE
Express Test
Use the Express Test for vehicles in for service.
A VIN is required for a Warranty Code to be
created. However, a Warranty Code is only
created for Replace Battery decisions.
At any time during the test tap to return to the previous
screen or to return to the Main Menu.
1. Connect the Tester Pod test clamps to the battery (Red to
positive [+], Black to negative [–]).
2. Remove the Controller from the Tester Pod.
3. On the Controller at the Main Menu tap the Express Test
icon.
4. Tap Next at the Connect Clamps screen. The Acquire VIN
screen is displayed along with the option to skip the VIN.
5. Use the camera built into the back of the Controller han-
dle to scan the VIN bar cod or tap Skip to go to setp 6.
NOTE: To provide additional light in low-light
situations, tap the icon to turn on the built-in
ashlight.
For best results, use the barcode located on the driver’s
side door frame. For manual entry, the VIN is also displayed
behind the windshield on the driver's side dashboard.
NOTE: Refer to Appendix B on Pg. 30 for rec-
ommended scanning procedures and VIN
scanning help.
Camera/
Flashlight
Temperature
Sensor
Controller
Drivers Door Frame
Windshield
 93%


Skip 
Manual Entry: Use the on-screen keypad to manually type
the 17-digit VIN and tap Next.
1234567890
W E R T Y U P
A S D F G H J K L
Z X C V B M

Back 
The displayed digit counter will count up the alphanumeric
characters as they are being entered on the keypad.
Use Manual Entry if the battery being tested is not listed.
Tap >to continue to the Edit Battery Information screen.
6. The Edit Battery Information screen displays vehicle and
battery information based on the VIN.
NOTE: If the VIN was skipped in step 5, enter the
Battery Rating as indicated on the battery label.
If the displayed information is correct, tap Next to begin
the Battery Test. Tap on the corresponding box to edit the
parameter information.
 93%
 
Vehicle Year 
Vehicle Make 
Vehicle Model 
 
 
Back  
See Appendix Aon Pg. 29 for parameter descriptions.
NOTE: Tap Reset to re-enter the battery rating if a
replacement battery has been selected.
Chapter 4: Express Test

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527
www.midtronics.com
Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527 www.midtronics.com
20 21
Chapter 4: Express Test Chapter 6: HistoryDSS-5000 DSS-5000
7. Align the temperature sensor on the Controller over the
battery and tap Capture. The test begins when the tem-
perature is successfully captured.
 93%







87F
Capture
The test results are displayed on the Controller screen.
 93%
 

 
Measured 599 CCA
Rated 575 CCA

Send Results Done
 93%
 
Cranking Health





Send Results  Done
 93%
 
Reserve Health
OK




Send Results  Done
NOTE: See System Test Results in Chapter 2: Sys-
tem Test for a full explanation of all possible test
outcomes.
8. To send the test results to a congured printer or email
address, tap Send Results.
9. Tap Email to send the results via email or Print to print the
results using a congured printer.
10. Tap Done or to return to the Main Menu.

Use History to access the tool usage history, a
vehicle history based on VIN, and user histories.
The search function can also be used nd test
records for specic vehicles and technicians.
At the Main Menu, tap History. By default the Tool History
screen is displayed.
 93%

System Test
Aug 29, 2017
2015 Subaru Legacy
JF1VA1L66H9xxxxxx >
Express Test
Aug 29, 2017
2014 Subaru WRX
JF1GD296X5Gxxxxxx
>
Express Test
Aug 28, 2017
2017 Subaru Outback
JF1AT317G5Txxxxxx
>
After New Battery Install
Aug 28, 2017
2016 Subaru Forester
JF1SF077X5Fxxxxxx
>
Total Test: 32 ∑
Tool History ∑Totals
Vehicle History Search
User History
Tool History
Use Tool History to view test total history as well as
in vehicle and out of vehicle test totals. Individual
test results are also displayed.
Tap >to view individual test details.
Tap ∑to view Total By Test Decision, Total By Test Type, and
Total By Date And Location.
Tap to search by RO number.
Tap Done to return to the Tool History screen.
Totals By Test Decision
The totals are displayed by possible results for all battery
chemistries and potential test results.
Good Battery Replace Battery
Good Recharge Badcell Short Replace
Charge & Retest
Totals By Test Type
Displays test totals by test type.
In Vehicle Test After New Battery Install
Express Test Out of Vehicle Test
Totals By Date And Location
Displays test totals by time interval. Also displays the number
of tests performed in and out of vehicle.
Last 7 Days In Vehicle
Last 30 Days Out Vehicle
Last 90 Days
Vehicle History
Vehicle History displays test totals conducted on
specic vehicles based on the VIN. It is also possible
to enter a VIN to search for test records for a specic
vehicle by tapping the displayed buttons.
Tap on the records displayed on the right side of the screen to
view the individual test results.
Vehicle Select Option
Tap to select vehicle search option.
Manual Lookup: Use the on-screen keypad to manually type
the 17-digit VIN and tap Next.
VIN Scan: Use the camera built into the Controller to capture
a VIN barcode, usually located on the driver’s side door frame.
User History
User History displays test totals for the user that is
currently logged in to the analyzer.
Tap >to view individual test details.
Tap ∑to view Total By Test Decision, Total By Test Type, and
Total By Date And Location.
Chapter 6: History

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22 23
Chapter 7: Messages Chapter 8: SettingsDSS-5000 DSS-5000
Messages
The Messages function displays alerts and
notications for upcoming tests and activities.
This includes scheduled testing as well as
tool software updates and maintenance
opportunities.
Mark Read Or Unread Delete Notication
Perform Message
Action
Tap to return to the previous screen or to return to the
Main Menu.
IMPORTANT: An alert is displayed when tester has
not communicated with BMIS for more than 24 hours.
The "No" option is not available for 30 seconds.
Accessing Messages

A number is displayed next to the Messages
icon when the analyzer has received any critical
messages. The number does not include non-
critical Notications.
Unread Critical Messages
Read Critical Messages
1. Tap Messages on the Main Menu screen.
Messages 93%
 ∧


 ∧


2. Tap to read a message.
Tap to perform the message action item.
Tap to delete a message.
3. Tap ∧to collapse a list of messages or ∨to expand the list.
Message Types
Critical: An important action cannot be performed and may
require user action.
Notications: Indicates an action has been performed or data
has been sent.
Chapter 7: Messages

Use the Setup options to setup and adjust WiFi,
printer setup and selection, email settings, user
information, default language, display settings,
sound settings, BMIS login information, shop
information, user management, connected
accessories, and device information.
Tap to return to the previous screen or to return to the
Main Menu.
WiFi
Use WiFi to view, add, and delete wireless networks.
Tap on the WiFi icon to display a list of detected and congured
WiFi networks.
Add Network Delete Selected
Network
Connect Highlighted
Network ∑
∑
Refresh Network List
Adding A Network
1. Tap to add a WiFi network.
A list of detected wireless networks is displayed with 
next to the selected network.
2. Tap >to access the network Security and IP Settings.
Security None
WEP
WPA/WPA2 PSK
IP Address DHCP
Static
3. Tap to congure the selected network.
4. Once the network has been successfully congured, tap
to return to the list of available congured networks. A
indicates the selected network.
Deleting A Network
1. Tap a displayed network.
2. Tap to delete the network and tap Yes to conrm.
Printer Settings
The Printer Setup function detects and displays a
list of connected and available WiFi and Bluetooth
printers.
IMPORTANT: The DSS-5000 can only connect to
printers on the same wireless WiFi network. This in-
cludes the SDS printer installed at many dealerships,
which is not on the same subtronics network.
NOTE: WiFi network communication must be suc-
cessfully established before a printer or printers can
be detected and setup.
Tap on the Printer icon to display a list of available printers on
the congured WiFi and Bluetooth networks.
Edit Printer Settings Printer Setup
Delete Selected
Network Congured Printers
Print Test Page
Adding A WiFi Printer (Admin Only)
1. Tap to access the Printer Setup functions.
2. Tap to add a WiFi printer.
Make sure the printer is on and connected to the same
wireless network as the analyzer.
3. Tap to add the printer to the list of eligible printers.
4. Tap > to connect to the selected printer. A message is dis-
played when the conguration is successful.
5. Tap > to return to the printer list.
Adding A Bluetooth Printer (Admin Only)
1. Tap the +sign to add a Bluetooth printer.
2. Make sure the printer(s) is on.
3. Tap to add the printer to the list of eligible printers.
4. Tap > to connect to the selected printer.
5. When prompted, enter the device PIN and tap . A mes-
sage is displayed when the pairing is successful.
6. Tap > to return to the printer list.
Deleting A Printer (Admin Only)
1. Tap to access the Printer Setup functions.
2. Tap a displayed printer.
3. Tap to delete the printer and tap Yes to conrm.
Chapter 8: Settings

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24 25
Chapter 8: Settings Chapter 8: SettingsDSS-5000 DSS-5000
Email
Displays all entered email addresses. Addresses
can be added, edited, and deleted (Admin Only).
Entered email accounts are added to the email
address book. Frequently used email addresses can
be selected from the displayed address list rather
than being re-typed each time.
Add Address Server Settings
Edit Address Address Book
Delete Selected
Address Send Test Email
Add Address (Admin Only)
1. Tap to add an email address.
2. Use the displayed keypad to enter the contact name and
email address.
3. Tap Add to add the address to the email list or Cancel to
exit and return to the email list.
Edit Address (Admin Only)
1. Select a displayed email address by tapping it.
2. Tap to edit the address.
3. Use the displayed keypad to edit the contact name and
email address.
4. Tap Add to add the address to the email list or Cancel to
exit and return to the email list.
Deleting An Address (Admin Only)
1. Select the email address by tapping it.
2. Tap to delete the address and tap Yes to conrm or
Cancel to exit and return to the email list.
Server Settings
Enter and edit the email settings for sending outgoing email.
1. Tap to access the email sever settings.
2. Tap to enter or modify existing server settings includ-
ing Host, Port, Login, Password, SMTP Authorization, En-
able TLS, and From Email Address information.
3. Tap to clear all server settings.
4. Tap to return to the email Address Book.
User Settings
Tap the to turn on or o the Enable User Accounts
option. When Enable User Accounts is on, the
available user list is displayed on the start-up screen.
User Settings Delete Users
∑
∑
User Management
93%
Select User
Guest

Add User
Start-up screen with User Selection on.
93%
Start
Start-up screen with User Selection off.
Language Settings
Use the Language & Input function to select the
default system language used by the tool. User
defaults also include Test Results, Email, and Print
languages.
System Language
Select the default standard language for the analyzer to use on
the Controller.
Test Result Language
Select the default language for the analyzer to use for all tests
and results displayed on the Controller.
Email Language
Select the default standard language for the analyzer to use for
all tests and results sent via email.
Print Language
Select the default standard language for the analyzer to use for
all tests and results printed using a networked printer.
Display Settings
Adjust the Controller display including the Brightness,
Sleep Time, and Dim Time. Auto Brightness can also
be turned on and o.
Brightness
Adjust the display Brightness by tapping and holding the
slider, then moving it right or left to make the screen brighter
or darker.
Auto Brightness
Enable and disable Auto Brightness by taping on the check box.
Sleep Time
Adjust the amount of elapsed time before the Controller goes
into a power saving (Sleep) mode. Default = 2 minutes.
Dim Time
Adjust the amount of elapsed time before the Controller goes
into a power saving (Dim) mode. Default = 1 minute.
BMIS Login (Admin Only)
Enter and edit BMIS Login and Password information.
Log into a BMIS account.
Country Username Password
U.S.
Dealers
[email protected] subaru1
Canadian
Dealers
[email protected] subaru1
The Location Selection screen (Admin Only) is displayed. Scroll
to nd the correct location or tap to search for a specc
location. Tap Next to continue.
Shop Information (Admin Only)
Access default Shop Information including Store
Name, Address, and Phone Number. Also access
battery test defaults including rating, Temperature
Units, and Decimal Separator. Use also to adjust the
tester Date and Time Settings.
Settings Home Date/Time Settings
Test Settings ∑
∑
Create MDCA Log File
Shop Information
Use the onscreen keypad to enter the store name, address, and
phone number.
Store Name
Midtronics
Street Address
7000 Monroe
Street Address 2
City
Willowbrook
State
IL
Zipcode
60527
Phone #
1-630-323-2800
Test Settings
1. Tap to access the test setting defaults. Tap the boxes or
icons to change the values.
Battery Rating
CCA
Temperature Units
F
Decimal Separator
00.00
Create MDCA Log File
Battery Rating
Default battery rating units used when testing batteries.
Temperature Units
Default temperature units used when measuring battery
temperature.
Decimal Separator
Default number display using commas or periods
separators.
Create MDCA Log File
The MDCA function is used by Midtronics technical support.
2. Tap to return to the Shop Information screen.
Date/Time Settings
1. Tap to access the Date/Time setting defaults.
Select Time Format
12 Hour
Select Date Format
10/18/2016
Select Time Zone
EST
Set Date
Set Time
Select Time Format
12 or 24 Hour Format
Select Date Format
Month/Day/Year, Day/Month/Year, or Year/Day/Month
Select Time Zone
Time zone in which the analyzer will be operated.

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26 27
Chapter 8: Settings Chapter 8: SettingsDSS-5000 DSS-5000
Set Date
Tap or to enter the month, day, and year. Tap Set to
save the date or Cancel to exit without saving.

Sep 17 2015
Oct 18 2016
Nov 19 2017

CANCEL SET
Set Time
Tap or to enter the hours, minutes, and AM/PM. Tap
Set to save the date or Cancel to exit without saving.

9 50 AM
10 51 PM
11 52

CANCEL SET
2. Tap to return to the Shop Information screen.
Device List
Displays connected and linked accessory devices.
Additional devices and CVG-2 modules can also be
detected and linked to the analyzer.
Add Refresh
Delete Paired Device Enabled
Add Tester Pod
1. Tap to add a device.
2. Move the device to be linked within 30 feet of the Control-
ler, turn on the device, then tap .
3. A list of detected devices is displayed. Tap > next to the
desired device to select it. If the desired device is not dis-
played, tap to refresh the list.
NOTE: A passkey number is automatically
generated once the Bluetooth pairing has been
established.
A conrmation message is displayed when the device has
been successfully linked.
4. Tap to return to the Device List screen.
Deleting A Tester Pod
1. Tap next to the base to be deleted.
2. Tap Yes to delete.
Version Information
Use Version Information to display WiFi connection
data the DSS Controller, Diagnostic Device, and
CVG-2 Device software version information.
Factory Reset Check For Updates
©Legal Information
DSS Serial Number
WiFi MAC Address
Conguration Version
Data Version
DSS Controller Version
Diagnostic Device Version
CVG-2 Device Version No Device Congured
OS Version
Factory Preset
Use to return the tool to original history and test settings.
IMPORTANT: All previous modications to the
original settings will be overwritten.
Legal Information
Displays software attribution information via the Midtronics
website. The analyzer must be connected to the Internet.
Check for Updates
BMIS status is displayed when tester is powered up. Check for
tester software updates via the connected WiFi network.
IMPORTANT: An alert is displayed when tester has
not communicated with BMIS for more than 24 hours.
The "No" option is not available for 30 seconds.

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527 www.midtronics.com
28
Chapter 9: Support DSS-5000
Support
Use the Support function to access built-in Self-
Testing functions or to view a digitized version
of the Instruction Manual.
User Manual
Tap the icon to view the analyzer's Instruction
Manual.
Self-Diagnostics
Use to test WiFi network and printer connections,
CVG pairing, Tester Pod diagnostics, Controller
display testing, and Controller touch panel testing.
 93%






WiFi Self-Diagnostics Tests connectivity to the BMIS
server via the selected WiFi
network
WiFi Printer
Self-Diagnostics
Use to congure a WiFi printer
CVG Self-Diagnostics Check connectivity to a
congured CVG device
Tester Pod
Self-Diagnostics
Check connectivity between the
Controller and the Tester Pod
Display Self-Diagnostics Tests Controller pixel display
Touchscreen
Self-Diagnostics
Tests Controller touchscreen
responsiveness
Chapter 9: Support
 93%
 
Vehicle Year 
Vehicle Make 
Vehicle Model 
 
 
Back  
VIN A unique code, including a serial number,
used by the automotive industry to identify
individual motor vehicles, motorcycles,
scooters and mopeds, as dened in ISO
3833.
Vehicle Year Model year that a vehicle was
manufactured.
Vehicle Make Vehicle manufacturer
Vehicle Model Vehicle name or number
Vehicle
Technology
Hybrid, Gasoline, Electric, Start-Stop,
Hybrid Start-Stop, Diesel
Battery
Installation
Single Battery or Dual Batteries
Battery
Application
Automotive, Marine, Powersport, Group 31 ,
Commercial 4D/8D, Lawn and Garden
Battery Post Top Post, Side Post, Dual Post
Test Location Top Post, Side Post, Remote Post
Battery Type Flooded, AGM (Absorbed Gas Mat), AGM
Spiral, Gel, Enhanced Flooded
Battery Units CCA
Cold Cranking Amps:
Battery current at 0 ºF
(–17.8 ºC).
100 to
3000
CA Cranking Amps:
Battery
current at
32°F (0 ºC).
100 to
3000
JIS
Japanese Industrial
Standard: Usually
printed on battery label.
26A17 to
245H52
DIN(A) Deutsche Industrie-
Norm
100 to
1000
SAE(A) European labeling of
CCA
100 to
3000
IEC(A) International
Electrotechnical
Commission
100 to
1000
EN(A) Europa-Norm 100 to
1700
EN2(A) Europa-Norm 100 to
1700
Battery Rating Enter the Battery Rating Units value.
Notes Enter an RO number here.
Appendix A: Battery Information Screen Descriptions

Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527
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Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527 www.midtronics.com
30 31
Appendix B: Recommended Test Procedure Appendix B: Recommended Test ProcedureDSS-5000 DSS-5000
The Conductance Proling™ technology determines battery
cranking and Reserve Capacity testing. This additional process,
can take up to 60 seconds to complete.
IMPORTANT: Always begin each test by connecting
the Tester Pod clamps to the battery being tested . The
test begins as soon as the clamps are connected.
VIN Scanning
The DSS-5000 uses a camera built into the Controller handle to
scan the VIN of the vehicle being tested. This number is then
cross referenced with the original equipment manufacturer's
battery specications stored in the tester's database and
displayed on the Controller screen.
Scanning Tips
•Camera: Located in the upper left portion on the back of
the Controller handle.
Flashlight
VIN Camera
•Hold Steady: Hold Controller steady when scanning the
VIN barcode. This allows the user to clearly see the bar-
code and allows the camera to focus on it.
 93%


CVG Module 
•Fill Viewnder: Make sure the entire barcode is visible.
Keeping the entire VIN barcode visible while slowly mov-
ing the camera closer or further away will help capture.
•Clean Barcode/Window: Surface dirt can interfere with
the scanning process. If necessary wipe the VIN barcode
with a cloth or your nger remove any surface dirt.
•Lighting/Glare: To provide additional light in low-light
situations, tap the icon to turn on the built-in ashlight.
If the ashlight, or ambient light, is shining directly onto
the VIN barcode, try pivoting the camera up or down
slightly to reduce any glare.
Appendix B: Recommended Test Procedure

167-000830EN-C 06/22 ©2022 Midtronics, Inc. All rights reserved.
www.midtronics.com
Corporate Headquarters
Willowbrook, IL USA
Phone: [phone]
Canadian Inquiries
Toll Free: [phone]
Midtronics b.v.
European Headquarters
Houten, The Netherlands
Serving Europe, Africa, the Middle
East, and The Netherlands
Phone: [phone]
Midtronics China
China Operations
Shenzhen, China
Phone: [phone]
Midtronics India
Navi Mumbai, India
Phone: [phone]/1513
Contact Corporate Headquarters
Phone: [phone]
Asia/Pacíc (excluding China)
PATENTS
This product is made by Midtronics, Inc., and is protected by one or more U.S. and foreign patents. For specic patent information,
contact Midtronics, Inc. at [phone].
LIMITED WARRANTY
Midtronics products are warranted to be free of defects in materials and workmanship for a period of one (1) year from date of
purchase. Midtronics will, at our option, repair or replace the unit with a re-manufactured unit. This limited warranty applies only to
Midtronics products, and does not cover any other equipment, static damage, water damage, overvoltage damage, dropping the unit,
or damage resulting from extraneous causes including owner misuse. Midtronics is not liable for any incidental or consequential
damages for breach of this warranty. The warranty is void if owner attempts to disassemble the unit or to modify the cable assembly.
SERVICE
To obtain service, contact Midtronics at 866-592-8052. Have your model and serial numbers ready. This rst step is critical as we will
trouble-shoot the problem(s) over the phone, and many problems are resolved during this step. If the problem cannot be resolved,
then the Customer Service Agent will issue you a Return Material Authorization (RMA). This number becomes your tracking number.
The nal step is to return the unit to Midtronics freight prepaid (you pay), to the attention of the RMA number obtained.
In USA:
Midtronics, Inc.
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7000 Monroe St.
Willowbrook, IL 60527
In Canada:
Midtronics c/o FTN (FTN is Fed-ex Trade Networks –this is NOT a Midtronics facility)
Attn: RMA # xxxxx (this is the RMA number that you must obtain from Midtronics)
7075 Ordan Drive
Mississauga, ON L5T1K6
Midtronics will service and return the unit using the same type of service as received. If Midtronics determines that the failure was
caused by misuse, alteration, accident, or abnormal condition of operation or handling, purchaser will be billed for the repaired
product and it will be returned freight prepaid with shipping & handling charges added to the invoice. Midtronics products beyond
the warranty period are subject to the repair charges in place at that time. Optional re-manufacturing service is available to return
our products to like-new condition. Out-of-warranty repairs carry a 3-month warranty. Re-manufactured units purchased from
Midtronics are covered by a 6-month warranty.