Miracle-Ear EarENERGY 5 ITC R EV User manual

www.miracle-ear.com
Miracle-EarENERGY™
5/4/3/2 ITC R EV
Rechargeable Custom User Manual

Table of ContentsTable of Contents
32
Overview
ITC R Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Charger Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Preparation
Charging Your Hearing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Charger On-Board Battery LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Insertion and Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Operation
Power On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Auto On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
M-E Mode™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Battery Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Memory Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Custom Tinnitus™Level Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Custom Tinnitus™Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Adjustment
Mobile Phone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Pairing with an iOS®Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Pairing with an Android™Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Hearing Aid Care
Hearing Aid Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Charger Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Troubleshooting Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Tips for Better Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Regulatory Information
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
FDA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Hearing Aid Miracle-EarCHARGE™start custom AV charger

ITC R OverviewITC R Overview
54
Features, Controls and Identification
Your hearing aid controls include:
1. Microphone
2. Rechargeable battery contact
3. Vent
4. Sound outlet
5. Multifunction button (optional)
6. Rotary volume control (optional)
Your hearing aid can be identified by:
7. Location of left/right side indicator
RED is for right ear, BLUE is for left ear
1
2
3
4
7
0
0
-
0
0
0
0
0
0
0
0
5
6
Dual Control
(Optional)
Multifunction
Button (Optional)
Rotary Volume
Control (Optional)

Charger OverviewCharger Overview
76
Features, Controls and Identification
1. Cleaning Brush
2. Charging Posts
3. Hearing Aid Charging LEDs
4. Power Supply Port/Power Cord
2
3
1
4

PreparationPreparation
98
Charging Your Hearing Aids
• Place your Miracle-EarCHARGE™start
custom hearing aids in the charger. Place
hearing aid faceplate facing downward
so battery contacts on hearing aid align
with charging posts within charger
• Your hearing aids will turn off automatically and begin to charge,
so long as your charger is plugged into an external power source
(i.e. wall outlet).
• Your hearing aids will automatically power on when removed from
the charger, so long as your charger is plugged into an external
power source (i.e. wall outlet).
• Upon plugging the charger into an external power source (i.e.wall
outlet), the hearing aid charging LEDs will turn on for a few
seconds to indicate connection to the power source.
• To illuminate the front LEDs, remove a hearing aid from its
charging port/post for three seconds and then re-insert it. LEDs
illuminate for 10 seconds before turning off.
• The LEDs corresponding to each hearing aid:
– Glowing Green = Charging
– Solid Green = Fully Charged
– Blinking Red = Fault State. To reset, remove the hearing aids
from charger, wait until LED turns off and re-insert aids. If
Fault State continues, call your Miracle-Ear®Hearing Care
Professional.
• Charging occurs with the lid open or closed; your hearing aids
will be fully charged in under 3 ½ hours.
• It is safe to store hearing aids in the charger after they are fully
charged and any time that you are not wearing them.
• If you will not be wearing your hearing aids for an extended
period of time (i.e. weeks), remove your hearing aids from the
charging ports/posts. You will need to manually power off the
hearing aids by pressing the user control on each hearing aid
for three seconds.*
*Not all devices are configured to do this. Consult your Miracle-Ear Hearing Care Professional with questions.

PreparationPreparation
1110
Insertion and Removal
To insert the hearing aid:
1. Hold the hearing aid with your thumb and
forefinger on the outer edges of the case.
2. Tilt your hand slightly forward and gently
insert the canal tip of the hearing aid into your
ear canal and rotate the hearing aid backward.
Softly press the hearing aid into place with your
fingertip.
To remove the hearing aid:
Grasp the hearing aid with your thumb and
forefinger; gently rotate it as you pull outward.
For hearing aids with removal handle: grasp removal handle and
gently remove from ear.
1
2
Helpful Hints
• Minor irritation and/or inflammation may occur as your ear
becomes accustomed to having an object in it; if so, please
contact your Miracle-Ear®Hearing Care Professional.
• If an actual allergic reaction occurs, alternative earmold
materials are available; contact your Miracle-Ear Hearing Care
Professional.
• Severe swelling, discharge from the ear, excessive wax or
other unusual conditions warrant immediate consultation with
a physician.

OperationOperation
1312
Power On & Off
ON - The hearing aids will power on automatically after removing
them from the charger. There is a delay that allows you time
to insert your hearing aid into your ear.
ON - If the hearing aid is manually powered off, pressing the push
button will power it on. The delay still exists, to give you time
to insert the hearing aid in your ear.
OFF - The hearing aids will power off automatically when placed in
the charging port. Charging will proceed.
OFF - The hearing aids can be powered off manually by pressing
the push button for three seconds.
Auto On/Off
Your hearing aid may support the ability to automatically go into
a low-powered state to conserve battery*. This control can be
configured by your Miracle-Ear®Hearing Care Professional. Place
your hearing aid on a flat, stable surface (e.g., a table) with the tip
facing upwards and it will go into a low-powered state after about
15 minutes.
To resume normal hearing aid function, pick up your hearing aid
and place it in your ear. Your hearing aid will detect this motion
and switch back on again. You may hear a tone indicating that
your hearing aid is powered on.
User Controls
Your hearing aid’s user control may have been customized by
your Miracle-Ear®Hearing Care Professional. Ask your Miracle-Ear
Hearing Care Professional how the user control on your hearing
aid is set.
Available User Control Functionality
The user control on your hearing aid can respond
differently depending on how long you activate
(press) the button. Your hearing aid is capable of
having one function assigned to a short press (press and release)
and one function assigned to a long press (press and hold). The
options selected on the next page indicate how your user control
is configured.
*Hearing aid may support

OperationOperation
1514
Tap Gesture
Your hearing aid may support an additional user control. This
control can be configured by your Miracle-Ear®Hearing Care
Professional. Once configured, while the hearing aid is in your ear
simply double tap directly on the device with one or two fingers.
M-E Mode™
Your hearing aid may have an additional feature. M-E Mode™
works to identify and create a temporary, real-time adjustment
tailored for challenging environments. Upon activation, your
hearing aids use an environmental scan to bring comfort and
clarity. Ask your Miracle-Ear Hearing Care Professional for more
information.
Assigned User Control Settings
Short Press
(Press & Release)
Long Press
(Press & Hold) Tap Gesture*
Volume Control
Memory Change
Mute
Custom Tinnitus™
Start/Stop Accessory
Streaming
Accessory Volume
M-E Mode™
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume level
(Volume Home) determined by your Miracle-Ear®Hearing Care
Professional. If sounds are generally too loud or too soft, please
contact your Miracle-Ear Hearing Care Professional for advice and
adjustment.

OperationOperation
1716
Sprinkler Volume Control
If your user control is configured as a sprinkler volume control,
each time you activate the user control, the volume of your
hearing aid changes. Continue to activate the user control until
you reach the desired loudness.
NOTE: If 10 minutes or more have passed since the last volume
change, the volume will automatically decrease before it
increases.
Up/Down Volume Control
If your user control is configured as a dedicated up/down
volume control, each time you activate the user control, the
volume of your hearing aid always changes in a specific direction
(either up or down). For example, a short press and release may
increase the volume while a long press and hold may decrease
the volume in your hearing aid.
Some user controls can be set for the Right hearing aid to
increase volume and the Left hearing aid to decrease volume.
Ask your Miracle-Ear®Hearing Care Professional if this setting
would benefit you.
Increase Volume
Decrease Volume
Rotary Volume Control
Your hearing aid may be equipped with a rotary
volume control. Ask your Miracle-Ear®Hearing
Care Professional if you are not sure. To make
volume adjustments, use your fingertip to rotate the
volume control.
1. To make sounds louder, continue to rotate the
control forward, toward your nose.
2. To make sounds softer, use your fingertip
to rotate the control toward the back of your
head.

OperationOperation
1918
Volume Control Indicators
Your Miracle-Ear®Hearing Care Professional may enable audible
indicators, which highlight the current volume position.
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home
(Power-on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep —
My hearing aid is configured with the following control:
Press and Release Volume Control
Press and Hold Volume Control
*Actual time between low battery indicator and shut down will vary depending on environmental noise
levels and your use of the product.
Battery Indicators
An indicator will sound when the battery voltage is low. You have
approximately 30 minutes* of battery life remaining. An indicator
may also sound just before the battery stops working.
Memory Change
Your Miracle-Ear®Hearing Care Professional may
create multiple memories within your hearing aid.
These additional memories can be accessed by
activating the user control on your hearing aid.
If your user control is configured for memory changes, each time
you activate the user control, the memory of your hearing aid will
increment through the available memories.
Memory Indicators
Your Miracle-Ear Hearing Care Professional may enable an audible
indicator, which is presented while making a memory change.
The indicator defaults to a voice identifying which memory your
hearing aid is in.

OperationOperation
2120
Mute
If your hearing aid is configured with mute functionality, a long
press and hold of the user control will mute your hearing aid. If
enabled by your Miracle-Ear®Hearing Care Professional, you may
hear an indicator prior to the hearing aid muting.
Custom Tinnitus™
Your user control can also adjust the level of your Custom
Tinnitus™stimulus. Please refer to the section labeled Custom
Tinnitus™Technology for further information.
Directional Settings
Your hearing aid may have a directional microphone to help
improve speech understanding in noisy situations. Ask your
Miracle-Ear Hearing Care Professional about your particular
directional settings.
Telephone Use
Your hearing aids can be customized with features to help you
effectively communicate on the telephone. Ask your hearing
professional about your telephone solution.
My hearing aids have the following telephone setting(s):
Automatic Telephone Memory and Automatic Telecoil.
See below.
Manual Telephone Memory and Manual Telecoil.
See next page. (Memory # ________________ )
None
Automatic Telephone Memory and Automatic Telecoil
These options activate the telephone memory automatically when
used with a hearing aid compatible telephone. To use, place the
telephone receiver on your ear as you normally would and the
hearing aid will automatically select the telephone memory. It
might be necessary to move the telephone receiver slightly to find
the best reception. Once the telephone is removed from the ear,
the hearing aid will switch back to the last used memory.
NOTE: Consult with your Miracle-Ear®Hearing Care Professional
if your hearing aid does not switch to the telephone memory
automatically, if it is enabled.

23
Operation
22
Custom Tinnitus™Technology
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch the hearing aids
into a telephone or telecoil memory, as needed. Ask
your Miracle-Ear®Hearing Care Professional which
memory you should access for manual telephone use.
General Telephone Use
Some hearing aids work best by holding the
phone close to, but not fully covering your ear.
In some instances, if you encounter whistling
(feedback), tilt the receiver at an angle until the
whistling stops. Additionally, the hearing aid in
the non-phone ear (ear opposite the phone)
may switch to a telephone setting to reduce
background sounds. Your Miracle-Ear Hearing
Care Professional can provide instructions and
techniques for your specific needs.
Introduction
Custom Tinnitus™Technology can be used as part of a tinnitus
treatment program. Custom Tinnitus™Technology plays a
tinnitus stimulus through the hearing aid. The tinnitus stimulus is
programmed according to your hearing loss, and your Miracle-Ear®
Hearing Care Professional can adjust the settings of the tinnitus
stimulus to meet your needs.
Sprinkler Tinnitus Stimulus Control
If your user control is configured as a sprinkler stimulus control,
each time you activate the user control, the stimulus level in your
hearing aid changes.
Sprinkler stimulus control is configured by default to automatically
decrease in level before it increases. To make the stimulus level
louder, activate the user control. Repeat this motion until you are at
the minimum setting. The next time you activate the user control,
the level will increase one step. Continue to activate the user control
until you reach the desired loudness.
NOTE: If 10 minutes or more have passed since the last stimulus
level change, the level will automatically decrease before it
increases.

2524
Custom Tinnitus™TechnologyCustom Tinnitus™Technology
Up/Down Tinnitus Stimulus Control
If your user control is configured as a dedicated up/down stimulus
control, each time you activate the user control, the stimulus level
in your hearing aid always changes in a specific direction (either
up or down). For example, a short press and release may increase
the stimulus level while a long press and hold may decrease the
stimulus level in your hearing aid.
Some user controls can be set for the Right hearing aid to increase
stimulus level and the Left hearing aid to decrease stimulus level.
Ask your Miracle-Ear®Hearing Care Professional if this setting
would benefit you.
Rotary Tinnitus + Stimulus Control
Your hearing aid may be equipped with a rotary user control
that is configured to adjust your tinnitus stimulus level. Ask your
Miracle-Ear®Hearing Care Professional if you are not sure. To
make tinnitus stimulus level adjustments, use your fingertip to
rotate the rotary user control.
1. To increase the tinnitus stimulus level, rotate the control
forward, toward your nose.
2. To decrease the tinnitus stimulus level, use your fingertip to
rotate the control toward the back of your head.
My hearing aid is configured with the following control:
Press and Release Tinnitus Stimulus Control
Press and Hold Tinnitus Stimulus Control

AdjustmentAdjustment
2726
Mobile Phone Use
Your hearing aid is designed to work with a smartphone. When the
hearing aid is paired and powered on, incoming phone calls will
route automatically to your hearing aid. When your hearing aid is
not powered on, incoming calls route only to your smartphone.
iOS®allows you to select a preference for how audio (call audio
and media audio) is routed from your smartphone to your
hearing aids.
Pairing Your Hearing Aid with an iOS®Device
To adjust your hearing aid with your iOS device, you must pair
the two together so they can communicate. Please follow the
instructions to pair your iOS device and your hearing aid.
1. Ensure Bluetooth®is enabled on your iOS device. Within the
Settings menu go to Bluetooth and toggle to On.
2. Turn your hearing aids off and back on. This puts the hearing
aids in pairing mode.
3. Within the Settings menu go to Accessibility > Hearing Devices.
• You will see your hearing aid names listed when the iOS®
device first discovers your hearing aids.
• If they do not appear in the “Devices” list within 5–7 seconds,
tap Accessibility in the upper left corner, then
tap Hearing Devices.
4. Tap on the hearing aid name to connect your hearing aids to
the iOS device.
5. You will see two pairing requests (one for each hearing aid).
Select Pair for each request. These requests may be several
seconds apart.
6. When pairing is complete, your hearing aid name will change
from black to blue.
You are now ready to use your iOS device to adjust your hearing
aid. You can adjust either with the native iOS controls or with the
Miracle-Ear®app.

AdjustmentAdjustment
2928
To access the native iOS®hearing aid controls, triple-click the
Home button (iPhone 8 or earlier) or the side button (iPhone
X and newer) on your iOS device. For additional configuration
options, please consult Apple support. From this screen you can
adjust the volume, select memory or use your iOS device as a
remote microphone.
Select Start Live Listen to stream the iOS device microphone input
directly into your hearing aid. Point the iOS device microphone
toward the audio source.
To minimize background noise and provide the best signal, place
the iOS device as close to the source as possible.
Right Volume/Left Volume allows you to increase and decrease
volume for each hearing aid individually.
Turn off Adjust Independently to make changes to both hearing
aids simultaneously.
Normal indicates the name of a memory setting in the hearing aid.
You can select from any memories shown in the list to change the
hearing aid to that memory setting.
Pairing Your Hearing Aid with an Android™Device
To adjust your hearing aid with your Android™device, you must
pair the two together so they can communicate. Please follow the
instructions to pair your device and your hearing aid.
1. Tap the Settings icon on your device.
2. Ensure Bluetooth®is On.
3. Turn your hearing aids off and back on. This puts the hearing
aids in pairing mode.
4. When the hearing aids are discovered, you will see the name
of the hearing aid under Available Devices. You will see this for
each device.
5. Tap the hearing aid name to connect each hearing aid to the
device.

Hearing Aid Care
31
Accessories
30
Accessories
There are several accessories that allow you to control and
maximize the full potential of your hearing aids. Available
functionality includes:
• Ability to adjust your hearing aids using a remote control
• Ability to transmit television audio directly to your hearing aids
• Ability to transmit remote microphone audio directly to your
hearing aids
Consult with your Miracle-Ear®Hearing Care Professional to
determine which accessories may be best for you.
Hearing Aid Care
Keep your hearing aid clean at all times. Heat, moisture and foreign
substances can result in poor performance.
• Clean daily over a soft cloth to prevent damage from a fall to a
hard surface.
• Use a cleaning brush to clean debris from around the
microphone and receiver.
• Never use water, solvents, cleaning fluids or oil to clean your
hearing aid.
Your Miracle-Ear®Hearing Care Professional can provide further
information on additional maintenance procedures for your hearing
aid, if needed.

Hearing Aid CareHearing Aid Care
3332
Helpful Hints
• Do not take apart your hearing aids or insert the cleaning
tools inside them.
• When not in use, place hearing aids in charging case and
store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach from children and pets
Charger Care
• Keep your charger clean. Heat, moisture and foreign materials
can result in poor performance.
– Using the provided cleaning brush keep the charging posts
clear of debris.
– Do not use water, solvents or cleaning fluids to clean the
charging posts.
– Keep lid closed as much as possible to avoid dust and
debris buildup.
– Store your charger in a clean and dry location, such as a
dresser or shelf rather than the bathroom or kitchen.

Hearing Aid CareHearing Aid Care
3534
1 2
3
4
Receiver Wax Guards
RIC hearing aids integrate disposable earwax protection. The
innovative wax guards prevent earwax accumulation in the hearing
aid receiver. When you need to replace your wax guards, please
follow these instructions:
1. Insert empty end of the application stick straight into used
wax guard in hearing aid.
2. Pull straight out (do not twist) on stick to remove used wax
guard.
3. Use opposite end of stick to firmly insert clean wax guard
straight into hearing aid.
4. Pull straight out (do not twist) to remove stick and discard.

Hearing Aid CareHearing Aid Care
3736
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Blocked microphone
or receiver
Clean or replace wax
guard as needed
Hearing change Contact your Miracle-Ear®
Hearing Care Professional
Debris buildup Clean both microphone
and receiver with brush
Inconsistent
Performance
Blocked microphone
or receiver
Clean or replace wax
guard as needed
Custom Microphone Cover
The custom microphone cover protects the microphone from
wax and debris. Your Miracle-Ear®Hearing Care Professional will
instruct you on maintenance of the microphone cover.
Service and Repair
If, for any reason, your hearing aid does not operate properly, do
NOT attempt to fix it yourself. Not only are you likely to violate any
applicable warranties or insurance, you could easily cause further
damage.
Should your hearing aid fail or perform poorly, check the guide
on the next page for possible solutions. If problems continue,
contact your Miracle-Ear Hearing Care Professional for advice and
assistance. Many common problems may be solved in-store with
your local Miracle-Ear Hearing Care Professional.

Hearing Aid CareHearing Aid Care
3938
Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Unclear, Distorted
Performance
Blocked microphone
or receiver
Clean or replace wax
guard as needed
Blocked vent Clean vent
Defective hearing aids Contact your Miracle-Ear®
Hearing Care Professional
Dead
Hearing Aid
Charge required
Place in your charger
until the LEDs stop
blinking and become solid
Blocked microphone
or receiver
Clean or replace wax
guard as needed
Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
No LED indicator
when hearing aids
are inserted into the
charging port/post
Incorrect hearing aid
orientation
Reposition your hearing aids
in the charging port/post.
Charger is not
plugged into an
external power
source (i.e. wall
outlet)
Connect the power supply
cord to your charger and
plug into an external power
source (i.e. wall outlet). The
hearing aid charging LEDs
will turn on for a few seconds
to indicate connection to the
power source. If they do not,
contact your Miracle-Ear®
Hearing Care Professional.
Red blinking LED next
to charging
port/post
Fault occurred
Remove your hearing aids
from the charging port/
post, wait until the LED turns
off, then re-insert. If the red
blinking LED persists, contact
your Miracle-Ear Hearing
Care Professional.