Miracle-Ear MEENERGY B SP 5 User manual

www.miracle-ear.com
MEENERGY™B SP 5/4/3/2
with GENIUS™4.0 Technology User Manual

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Content
Welcome 4
Your hearing aids 5
Instrument type 5
Getting to know your hearing aids 6
Components and names 7
Controls 9
Hearing programs 10
Features 10
Daily use 11
Charging 11
Turning on and off 12
Switching to standby mode 14
Inserting and removing the hearing aids 15
Adjusting the volume 16
Changing the hearing program 17
Further adjustments (optional) 17
Special listening situations 18
On the phone 18
Audio streaming with iPhone 19
Airplane mode for hearing aids 19
Audio induction loops 20
Maintenance and care 21
Hearing aids 21
Ear pieces and tubes 23
Professional maintenance 24
Important safety information 25
Further information 28
Safety information 28
Accessories 28
Operating, transport, and storage conditions 28
Disposal information 30
Symbols used in this document 30
Troubleshooting 31
Country-specific information 32
Service and warranty 33

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Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar
with them.
This guide, along with support from your Hearing Care
Specialist, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it
is recommended that you wear them every day, all day.
This will help you get adjusted to them.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them. Follow the instructions in the
charger’s user manual.
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Specialist to indicate the
features that apply to your hearing aids.
Instrument type
Your hearing aids are BTE (Behind-The-Ear) models. A
tube delivers the sound from the hearing aid into the
ear. The aids are not intended for children under the
age of 3 years or persons with a developmental age of
under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with our standard charger or our
optional Dry & Clean charger.
The wireless functionality enables advanced
audiological features and synchronization between
your two hearing aids.
Your hearing aids feature Bluetooth®low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone.**
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by the legal manufacturer of this product is under licenses.
Other trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.

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Getting to know your hearing aids
It is recommended to familiarize yourself with your new
hearing aids. With the aids in your hand try using the
controls and note their location on the aid. This will
make it easier for you to feel and press the controls
while wearing the hearing aids.
If you have problems pressing the controls
of your hearing aids while wearing them, you
can ask your Hearing Care Specialist about
the Miracle-Ear®App or if a remote control is
available to help control your hearing aids.
Components and names
Your hearing aids are attached to an earhook and a
custom-made ear piece.
➊
➌
➋
➍
➎
Earhook
Microphone openings
Rocker switch
(control, on/off switch)
Charging contact
Side indicator
Your Hearing Care Specialist will attach an earhook, tube
and a custom-made ear piece to each hearing aid.

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Custom-made ear pieces
Examples:
Controls
With the rocker switch you switch hearing programs.
Your Hearing Care Specialist has programmed your
desired functions to the rocker switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for more than 3 seconds:
Turn on/off
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume of your
hearing aids. With the Miracle-Ear®App you have
even more control options.

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Daily use
To assure comfortable and easy use of your hearing
aids they are equipped with an onbard control
element. In addition we offer the Miracle-Ear®App
for Android as well as iPhones which makes handling
your devices even easier. Contact your Hearing
Care Specialist for downloading and installing the
smartphone app.
Charging
You have the choice between two charger options: The
standard charger for charging only or the Dry & Clean
charger.
Place your hearing aids
in the charger.
XFollow the
instructions in the
charger’s user
manual. You can
also find useful
tips for charging in
the charger’s user
manual.
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
A telecoil is built into the aid, so it can connect
with audio induction loops.
Read more in section “Audio induction loops”.

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Low power indication
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every
20 minutes. Depending on the usage of your hearing
aids, you have approximately 1.5 hours to charge your
hearing aids before they stop working.
Note that the power cell runtime is reduced if too many
features are used simultaneously.
Turning on and off
You have the following options to turn your hearing
aids on or off.
Via charger:
XTurning on: Take the aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be connected to the power
supply. For details refer to the charger’s user manual.
Via rocker switch:
XTurning on: Press and hold the
lower part of the rocker switch until
the startup melody starts to play.
Release the rocker switch while the
melody is playing.
The default volume and hearing
program are set.
XTurning off: Press and hold upper
or lower part of the rocker switch
for several seconds. A power down
melody is played.
See also the tips for charging in the charger’s user
manual.

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Switching to standby mode
Via remote control or the Miracle-Ear®App, you can
switch your hearing aids to standby mode. This mutes
the hearing aids. When you leave standby mode, the
previously used volume and hearing program are set.
Note:
●In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode
only for a short period of time.
●If you want to leave standby mode, but the remote
control or app is not at hand: Turn your hearing
aids off and on again (via rocker switch or by shortly
placing them in the charger until one or more green
LEDs light up). In this case, the default volume and
hearing program are set.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers indicate the
side:
●Red marker = right ear
●Blue marker = left ear
Inserting a hearing aid:
XHold the tube close to the ear piece.
XCarefully push the ear piece
into the ear canal .
XTwist it slightly until it sits
well.
Open and close your mouth
to avoid accumulation of air
in the ear canal.
XLift the hearing aid and
slide it over the top of
your ear .
૜
૝
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too
deeply into the ear.

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●It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid
with the left hand.
●If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and
eases insertion of the ear piece.
Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear .
XHold the tube close to
the ear piece and pull the
ear piece out carefully .
૜
૝
Clean and dry your hearing aids after usage. Read
more in section “Maintenance and care”.
Adjusting the volume
Your hearing aids automatically adjust the volume to
the listening situation.
XIf you prefer manual volume adjustment, press
the upper part of the rocker switch to increase the
volume or press the lower part to decrease the
volume.
Refer to section “Controls” for the setting of your
rocker switch.
An optional signal can indicate the volume change.
Once the maximum or minimum volume has been
reached, you may hear an optional signal tone.
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program, press the rocker
switch briefly.
Refer to section “Controls” for the setting of the
rocker switch. Refer to section “Hearing programs”
for a list of your hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section “Controls” for the setting of your
controls.

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Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Specialist to configure a
telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for
your hearing aids, it is listed in section
“Hearing programs”.
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Specialist.
Airplane mode for hearing aids
Airplane mode is when Bluetooth of your hearing
aids is turned off. In areas where the use of Bluetooth
technology is not allowed (e.g. on some airplanes), you
can deactivate Bluetooth mode. This turns Bluetooth
in your hearing aids off temporarily. The hearing aids
still work without Bluetooth, however direct audio
streaming will not be possible and other functions will
not be available.
XTo deactivate or activate the Bluetooth mode, use
the Miracle-Ear®App.
An alert tone indicates when Bluetooth mode is
deactivated or activated.