Miracle-Ear MEENERGY iRIC AX User manual

www.miracle-ear.com
MEENERGY™iRIC AX
User Manual

2
Content
Welcome 4
Intended use 5
Your hearing aids 6
Hearing aid type 6
Getting to know your hearing aids 7
Components and names 7
Hearing programs 8
Features 8
Daily use 9
Charging 9
Turning on and off hearing aids 9
Switching to standby mode 10
Inserting and removing the hearing aids 11
Adjusting the volume 14
Changing the hearing program 14
Special listening situations 15
On the phone 15
Audio streaming with iPhone 15
Audio streaming with Android phone 16
Bluetooth 16
Maintenance and care 17
Hearing aids 17
Ear pieces 19
Professional maintenance 20

3
Important safety information 21
Safety information on lithium-ion
rechargeable batteries 21
Further information 24
Accessories 24
Operating, transport, and storage conditions 24
Disposal information 25
Explanation of symbols 26
Troubleshooting for hearing aids 27
Country-specific information 28
Service and warranty 29

4
Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar
with them.
This guide, along with support from your Hearing Care
Professional, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it
is recommended that you wear them every day, all day.
This will help you get adjusted to them.
CAUTION
It is important to read this user guide and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them.

5
The device may not look exactly like the guiding
illustrations in these instructions. We reserve
the right to make any changes we consider
necessary.
Intended use
Hearing aids are intended to improve the hearing of
hearing impaired persons. Diagnosis and prescription
of a hearing aid must be performed by Hearing
Care Professionals, e.g. acousticians, audiologists or
ENT doctors.
Use the hearing aids and accessories only as described
in the respective user guides.

6
Your hearing aids
This user guide describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Professional to indicate
the features that are valid for your hearing aids.
Hearing aid type
Your hearing aids are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the hearing aid via a receiver cable. The
hearing aids are not intended for children under the
age of 3 years or persons with a developmental age of
under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with MECHARGE™iRIC AX Charger or
MECHARGE™Dry & Clean Charger.
The wireless functionality enables advanced
audiological features and synchronization between
your two hearing aids.
Your hearing aids feature Bluetooth®Low Energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone** and for some Android smartphones that
support Audio Streaming for Hearing Aids (ASHA).
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by Miracle-Ear of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.

7
Getting to know your hearing aids
Your hearing aids have no controls.
If you want to adjust the volume or switch hearing
programs manually, you can ask your Hearing Care
Professional about a remote control option.
Components and names
➊Ear piece
➋Receiver
➌Receiver cable
➍Microphone openings
➎Charging contact
➏Side indicator (red = right,
blue = left)

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You can use the following standard ear pieces:
Standard ear pieces Size
Sleeve 3.0, Vented, Closed, Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care.”
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.

9
Daily use
Charging
You have the choice between MECHARGE iRIC AX
Charger ➊and or MECHARGE Dry & Clean Charger ➋.
➊ ➋
XPlace the hearing aids in the charger.
XFollow the instructions in the charger's user guide.
You can also find useful tips for charging in the
charger's user guide.
Turning on and off hearing aids
You have the following options to turn your hearing aids
on or off.
XTurning on: Take the hearing aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be on.

10
Switching to standby mode
Via remote control, you can switch your hearing aids to
standby mode. This mutes the hearing aids. When you
leave standby mode, the previously used volume and
hearing program are set.
Note:
■In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode
only for a short period of time.
■If you want to leave standby mode, but the remote
control is not at hand: Turn your hearing aids off
and on again (by shortly placing them in the charger
until one or more LEDs light up). Wait until the
startup melody is played in your hearing aids. This
may take several seconds. Note that the default
volume and hearing program are set.

11
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers
indicate the side:
■red marker = right ear
■blue marker = left ear
Inserting a hearing aid:
XFor Sleeves, take care that the
bend of the Sleeve is in line with
the bend of the receiver cable.
Correct:
Incorrect:
XHold the receiver cable at the bend closer to the
ear piece.

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XCarefully push the ear piece in
the ear canal ➊.
XTwist it slightly until it sits well.
Open and close your mouth
to avoid accumulation of air in
the ear canal.
XLift the hearing aid and slide it
over the top of your ear ➋.
➊
➋
■It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid
with the left hand.
■If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and
eases insertion of the ear piece.
The optional retention strand helps to securely retain
the ear piece in your ear. To position the retention
strand:
XBend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).

13
Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear ➊.
➊
➋
XGrip the receiver in the ear canal with two fingers
and pull it carefully out ➋.
Do not pull the receiver cable.
Clean and dry your hearing aids after usage. Read
more in section “Maintenance and care.”

14
Adjusting the volume
Your hearing aids automatically adjust the volume to
the listening situation.
XIf you prefer manual volume adjustment, use a
remote control option.
An optional signal can indicate the volume change.
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program manually, use a
remote control option.
Refer to section “Hearing programs” for a list of your
hearing programs.
The default volume is applied.

15
Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Professional to
configure a telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for
your hearing aids, it is listed in section
“Hearing programs.”
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Professional.

16
Audio streaming with Android phone
If your mobile phone supports Audio Streaming for
Hearing Aids (ASHA), you can get phone calls and
listen to music from your mobile phone directly into
your hearing aids.
For more information about compatible
Android devices, pairing, audio streaming and
other useful functions, contact your Hearing Care
Professional.
Bluetooth
Your device is equipped with Bluetooth®wireless
technology to enable audio streaming from mobile
phones or other compatible devices.
In an airplane, the use of Bluetooth functionality may
be restricted, especially during take-off and landing.
If this is the case, you can switch off Bluetooth wireless
technology in your device via the smartphone app.

17
Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic rules, which
will soon become a part of your daily routine.
Hearing aids
Cleaning
Your hearing aids have a protective coating. However,
if not cleaned regularly, you may damage the hearing
aids or cause personal injury.
XClean your hearing aids daily with a soft, dry tissue.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XDo not use alcoholic solvent on the charging
contacts.
XTo avoid corrosion, use a soft and dry tissue to wipe
off sweat or liquid from the charging contacts or
hearing aids before inserting them in the charger.
XAsk your Hearing Care Professional for
recommended cleaning products, special care sets,
or more information on how to keep your hearing
aids in good condition.

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Drying
Use conventional products to dry your hearing aids
or our MECHARGE™Dry & Clean Charger. Ask your
Hearing Care Professional for recommended drying
products and for individual instructions on when to dry
your hearing aids.
Storage
■Short-term storage (up to several days): Turn off
your hearing aids by placing them in the charger.
The charger must be on. If the charger is not on
and you place your hearing aids in the charger, the
hearing aids are not turned off.
Note that when you turn off the hearing aids via a
remote control or smartphone app, the hearing aids
are not turned off completely. They are in standby
mode and still draw some power.
■Long-term storage (weeks, months, ...): First,
fully charge your hearing aids. Leave them in the
MECHARGE™iRIC AX Charger with the lid closed.
Once the hearing aids are fully charged, the
charger and the hearing aids go into hibernate
mode to save power. We recommend using
drying products while storing the hearing aids.
At 6 month intervals you will have to charge
the hearing aids to avoid an unrecoverable
deep-discharge of the power cell. Deep-discharged
power cells cannot be charged anymore and
they have to be replaced. We recommend
recharging more frequently than 6 month intervals.
Observe the storage conditions in section
“Operating, transport and storage conditions.”

19
Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may affect sound quality. Clean the ear pieces
daily.
For all types of ear pieces:
XClean the
ear piece
right after
removal with
a soft and dry
tissue.
This prevents
that cerumen
becomes dry
and hard.
Exchanging
Exchange standard ear pieces approximately
every three months. Replace them sooner if you
notice cracks or other changes. The procedure for
exchanging standard ear pieces depends on the type
of ear piece. In section “Components and names”, your
Hearing Care Professional has marked your type of
ear piece.

20
XTo remove the old Eartip or Sleeve, follow the
illustration below. Be careful not to pull the receiver
cable.
XTake particular care that
the new Eartip or Sleeve
covers the retention rings
of the receiver fully.
XCheck the firm fit of the
new Eartip or Sleeve.
Professional maintenance
Your Hearing Care Professional can perform a
thorough professional cleaning and maintenance.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.