Miracle-Ear MEENERGY IN Sync User manual

www.miracle-ear.com
MEENERGY™IN Sync
User Manual

2
Content
Welcome 4
Your hearing aids 5
Hearing aid type 5
Getting to know your hearing aids 6
Components and names 6
Controls 6
Hearing programs 8
Features 8
Daily use 9
Charging 9
Turning on and off hearing aids 10
Switching to standby mode 11
Inserting and removing the hearing aids 12
Adjusting the volume 14
Changing the hearing program 15
Further adjustments (optional) 15
Special listening situations 16
On the phone 16
Audio streaming with iPhone 17
Audio streaming with Android phone 17
Airplane mode for hearing aids 17

3
Maintenance and care 18
Cleaning 18
Drying 18
Storage 19
Professional maintenance 20
Important safety information 21
Safety information on power cells 21
Further information 24
Accessories 24
Operating, transport and storage conditions 24
Explanation of symbols 26
Troubleshooting 28
Country-specific information 30
Service and warranty 31

4
Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar
with them.
This guide, along with support from your Hearing Care
Professional, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it
is recommended that you wear them every day, all day.
This will help you get adjusted to them.
The device may not look exactly like the guiding
illustrations in these instructions. We reserve
the right to make any changes we consider
necessary.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them.

5
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Professional to indicate
the features that are valid for your hearing aids.
Hearing aid type
Your hearing aids are worn in the outer ear. The
hearing aids are not intended for children under the
age of 3 years or persons with a developmental age of
under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with your charger.
The wireless functionality enables advanced
audiological features and synchronization between
your two hearing aids.
Your hearing aids feature Bluetooth®Low Energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone.**
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by WS Audiology Denmark A/S is under license. Other
trademarks and trade names are those of their respective owners.
** iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.

6
Getting to know your hearing aids
Please download the the Miracle-Ear®App for remote
control features.
You can also ask your Hearing Care Professional about
another remote control option.
Components and names
➌
➋
➊
➊Push button
➋Microphone opening
➌Vent
Controls
With the push button you can, for example, switch
hearing programs. The Hearing Care Professional
has programmed your desired functions to the
push button.
You can use the Miracle-Ear®App for remote
control.

7
Push button function L R
Press briefly:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Press for about 2 seconds:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Activate/deactivate airplane mode
Press for more than 3 seconds:
Standby/turn on
L = Left, R = Right

8
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.

9
Daily use
Charging
Use MECHARGE™compact to charge your hearing aids.
Place your hearing aids in the charger.
Follow the instructions in the charger’s user manual.
You can also find useful tips for charging in the
charger’s user manual.

10
Turning on and off hearing aids
You have the following options to turn your hearing
aids on or off.
XTurning on:
Take the hearing aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off in charger:
Place the hearing aids in the charger.
Make sure the charger is on
XIf the charger is turned off and you insert
hearing aids that are turned on, these are
not automatically turned off and will not be
recharged.
XIf the charger is on and you insert hearing aids
that are turned on, these are automatically
turned off and recharged.
XTurning off on push
button:
Use the push button on
the hearing aid.
Simply press and hold
for 10 seconds.

11
Switching to standby mode
Via remote control, you can switch your hearing aids to
standby mode. This mutes the hearing aids. When you
leave standby mode, the previously used volume and
hearing program are set.
XIn standby mode, the hearing aids are not
turned off completely. They draw some power.
Therefore we recommend to use standby
mode only for a short period of time.
XIf you want to leave the standby mode but the
remote control is not at hand:
Turn your hearing aids off and on again by
shortly placing them in the charger until one
or more LEDs light up.
To do this, the charger must be powered. Wait
until the hearing aids play the startup melody.
This may take several seconds. Note that the
default volume and hearing program are set.

12
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. The labeling on the hearing aids indicates
the side:
■“R” = right ear
■“L” = left ear
Inserting a hearing aid:
XCarefully push the
hearing aid into the
ear canal.
XTwist it slightly until it sits
well.
Open and close
your mouth to avoid
accumulation of air in the
ear canal.
Removing a hearing aid:
XPush lightly on the back of your ear to loosen the
hearing aid.

13
XGrip the hearing aid in the
ear canal with two fingers
and pull it carefully out.
Clean and dry your hearing aids after usage. Read
more in section “Maintenance and care”.

14
Adjusting the volume
Your hearing aids automatically adjust the volume to
the listening situation.
XIf you prefer manual volume adjustment, use a
remote control option.
An optional signal can indicate the volume change.

15
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program manually, use a
remote control option.
Refer to section “Hearing programs” for a list of your
hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section “Controls” for the setting of your
controls.

16
Special listening situations
On the phone
When you are on the phone, turn the
receiver slightly so that it does not
completely cover your ear.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Professional to
configure a telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for
your hearing aids, it is listed in section
“Hearing programs”.

17
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Professional.
Audio streaming with Android phone
If your mobile phone supports Audio Streaming for
Hearing Aids (ASHA), you can get phone calls and
listen to music from your mobile phone directly into
your hearing aids.
For more information about compatible
Android devices, pairing, audio streaming and
other useful functions, contact your Hearing Care
Professional.
Airplane mode for hearing aids
Airplane mode is when Bluetooth®of your hearing
aids is turned off. In areas where the use of Bluetooth
technology is not allowed (e.g. on some airplanes), you
can deactivate Bluetooth mode. This turns Bluetooth
in your hearing aids off temporarily. The hearing aids
still work without Bluetooth, however direct audio
streaming will not be possible and other functions will
not be available.
XTo deactivate or activate the Bluetooth mode, use
the smartphone app.
An alert tone indicates when Bluetooth mode is
deactivated or activated.

18
Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic rules, which
will soon become a part of your daily routine.
Cleaning
For hygiene reasons and to maintain functionality,
clean your hearing aids daily.
XClean your hearing aids daily with a soft, dry tissue.
XYour hearing aids may
have a wax protection.
This prevents the ingress
of earwax. Be careful
not to damage the wax
protection when cleaning
your hearing aids.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XAsk your Hearing Care Professional for
recommended cleaning products, special care sets,
or more information on how to keep your hearing
aids in good condition.
Drying
XDry your hearing aids overnight.
XAsk your Hearing Care Professional for more
information.

19
Storage
Short-term storage (up to several days):
XTurn off your hearing aids by placing them in the
charger.
The charger must be on. If the charger is not on
and you place your hearing aids in the charger, the
hearing aids are not turned off.
XNote that when you turn off the hearing aids via a
remote control or smartphone app, the hearing
aids are not turned off completely. They are in
standby-mode and still draw some power.
Long-term storage (weeks, months, ...):
XFully charge your hearing aids; then leave them in
the charger with the lid closed. Once the hearing
aids are fully charged, the charger and the hearing
aids are turned off automatically.
XIf you need to store your hearing aids for more than
3 months, put them in the charger and make sure
the charger is turned off.
XWe recommend using drying products while storing
the hearing aids.
XFor longer periods of non-use, store your hearing
aids in a dry environment.
XObserve the storage conditions in section
“Operating, transport and storage conditions”.

20
Professional maintenance
Your Hearing Care Professional can perform a
thorough professional cleaning and maintenance.
In the event that the wax protection or microphone
protection (windscreen) needs to be replaced, this
should be carried out by a professional.
Ask you Hearing Care Professional for your individual
recommendation of maintenance intervals and for
support.