Miracle-Ear MEENERGY R AX T 5 User manual

www.miracle-ear.com
MEENERGY™R AX T 5/4/3/2
User Manual

2 3
Content
Welcome 4
Your hearing aids 5
Instrument type 5
Getting to know your hearing aids 6
Components and names 7
Controls 9
Hearing programs 10
Features 10
Daily use 11
Inserting and removing the hearing aids 11
Turning on and off 16
Switching to standby mode 17
Adjusting the volume 18
Changing the hearing program 19
Further adjustments (optional) 19
Charging 20
Special listening situations 23
On the phone 23
Audio streaming with iPhone 23
Audio streaming with Android phone 24
Bluetooth 24
Audio induction loops 25
Maintenance and care 26
Hearing aids 26
Ear pieces 28
Professional maintenance 30
Important safety information 31
Further information 34
Accessories 34
Operating, transport, and storage conditions 34
Disposal information 36
Symbols used in this document 36
Troubleshooting for hearing aid 37
Country-specific information 38
Service and warranty 39

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Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar
with them.
This guide, along with support from your hearing care
professional, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it
is recommended that you wear them every day, all day.
This will help you get adjusted to them.
The hearing aid may not look exactly like the
guiding illustrations in these instructions. We
reserve the right to make any changes we
consider necessary.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them. Follow the instructions in the
charger’s user manual.
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your hearing care professional to indicate
the features that are valid for your hearing aids.
Hearing aid type
Your hearing aids are a RIC (Receiver-in-Canal)
model. The receiver is placed within the ear canal and
connected to the hearing aid via a receiver cable. The
hearing aids are not intended for children under the
age of 3 years or persons with a developmental age of
under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with MECHARGE™start or the optional
MECHARGE™fullpower or MECHARGE™powerdry
charger.
The wireless functionality enables advanced
audiological features and synchronization between
your two hearing aids.

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Your hearing aids feature Bluetooth®low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone** and for some Android smartphones that
support Audio Streaming for Hearing Aids (ASHA).
Getting to know your hearing aids
It is recommended to familiarize yourself with your
new hearing aids. With the hearing aids in your hand
try using the controls and note their location on the
hearing aid. This will make it easier for you to feel and
press the controls while wearing the hearing aids.
If you have problems pressing the controls of
your hearing aids while wearing them, you can
ask your hearing care professional whether a
remote control or a smartphone app to control
your hearing aids is available.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by the legal manufacturer of this product is under licenses.
Other trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the
U.S. and other countries.
Components and names
➐
➏
➊
➋
➍
➎
➌
Ear piece
Receiver
Receiver cable
Microphone
openings
Rocker switch (control,
on/off switch)
Side indicator
(red = right ear,
blue = left ear) and receiver
connection
Charging contacts

8 9
You can use the following standard ear pieces:
Standard ear pieces Size
Sleeve 3.0, Vented, Closed or
Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care”.
Custom-made ear pieces
Earmold 3.0
Controls
With the rocker switch you can, for example, switch
hearing programs. The hearing care professional has
programmed your desired functions to the rocker
switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for more than 3 seconds:
Turn on/off
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume of your
hearing aids. With our smartphone app you have
even more control options.

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Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
Daily use
To assure comfortable and easy use of your hearing
aids they are equipped with an onboard control
element. In addition we offer an app for Android
as well as iPhones which makes handling your
hearing aids even easier. Contact your hearing care
professional for downloading and installing the
smartphone app.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers indicate
the side:
●red marker = right ear
●blue marker = left ear
Inserting a hearing aid:
XFor Sleeves, take care that the bend of the Sleeve is
in line with the bend of the receiver cable.
See illustrations on next page.

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Correct:
Incorrect:
XHold the receiver cable at the bend closer to the
ear piece.
XCarefully push the ear piece in
the ear canal .
XTwist it slightly until it sits well.
Open and close your mouth
to avoid accumulation of air in
the ear canal.
XLift the hearing aid and slide it
over the top of your ear .
➊
➋
CAUTION
Risk of injury!
XAlways wear the receiver cable with an ear
piece.
XMake sure that the ear piece is completely
attached.
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too
deeply into the ear.
●It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid
with the left hand.
●If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and
eases insertion of the ear piece.

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The optional retention strand helps to securely retain
the ear piece in your ear. To attach the optional
retention strand:
XAlign the end of the retention strand with the flat
end of the receiver.
XThen press the retention strand towards the receiver
until it clicks into place.
To position the retention strand:
XBend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear .
XIf your hearing aid is
equipped with a custom
shell or a mold, remove it
by pulling the small removal
cord toward the back of your
head.
➊
➋
XFor all other ear pieces: Grip the receiver in the
ear canal with two fingers and pull it carefully out .
Do not pull the receiver cable.

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CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain
in your ear when removing the hearing aid. If
this happens, have the ear piece removed by a
medical professional.
Clean and dry your hearing aids after usage. Read
more in section “Maintenance and care”.
Turning on and off
You have the following options to turn your hearing
aids on or off.
Via charger:
XTurning on: Take the hearing aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be connected to the power
supply. For details refer to the charger’s user manual.
Via rocker switch:
XTurning on: Press and hold the
lower part of the rocker switch until
the startup melody starts to play.
Release the rocker switch while the
melody is playing.
The default volume and hearing
program are set.
XTurning off: Press and hold upper
or lower part of the rocker switch
for several seconds. A power down
melody is played.
Switching to standby mode
Via remote control or smartphone app, you can switch
your hearing aids to standby mode. This mutes the
hearing aids. When you leave standby mode, the
previously used volume and hearing program are set.
Note:
●In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode
only for a short period of time.

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●If you want to leave standby mode, but the remote
control or app is not at hand: Turn your hearing
aids off and on again (via rocker switch or by shortly
placing them in the charger until one or more
orange LEDs light up). In this case, the default
volume and hearing program are set.
Adjusting the volume
Your hearing aids automatically adjust the volume to
the listening situation.
XIf you prefer manual volume adjustment, press
the upper part of the rocker switch to increase the
volume or press the lower part to decrease the
volume.
Refer to section “Controls” for the setting of your
rocker switch.
An optional signal can indicate the volume change.
Once the maximum or minimum volume has been
reached, you may hear an optional signal tone.
Changing the hearing program
Depending on the listening situation, your hearing
aids automatically adjust their sound based on the
environment or surroundings.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program, press the rocker
switch briefly.
Refer to section “Controls” for the setting of the
rocker switch. Refer to section “Hearing programs”
for a list of your hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section “Controls” for the setting of your
controls.

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Charging
You have the choice between three charger options:
➊MECHARGE™start
➋MECHARGE™
fullpower
➌MECHARGE™
powerdry Charger
XPlace your hearing aids in the charger.
XFollow the instructions in the charger’s user manual.
You can also find useful tips for charging in the
charger’s user manual.
Low power indication
You will hear an alert signal when wearing your
hearing aids to indicate the power cell is running
low. The signal will be repeated every 20 minutes.
Depending on the usage of your hearing aids, you
have approximately 1.5 hours to charge your hearing
aids before they stop working.
Note that the power cell runtime is reduced if too many
features are used simultaneously.
Charging tips
You may have some questions on how to best charge
your hearing aids. Read the questions and answers
below. If you have more questions, your hearing care
professional will help you.
"How often do I need to charge the hearing aids?
We recommend charging the hearing aids daily, even
if the power cell is not empty. Charge them overnight
so you can be sure to start your day with fully-charged
hearing aids.
"How long does charging take?
A full charging cycle takes approximately 4 hours (+/-
10 mins).
After 30 minutes, it is possible to use your hearing aids
for up to 6 hours.
Charging times may vary due to the use of the hearing
aids and the age of the power cell.

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"
What happens if I forgot to charge?
Your hearing aids will automatically switch-off when
the power cell is empty. Charge the hearing aids as
soon as possible.
Hearing aids which have not been charged for over
6 months may be damaged due to an unrecoverable
deep-discharge of the power cell. Deep-discharged
power cells cannot be charged anymore and have to
be replaced.
Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your hearing care professional to configure
a telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for
your hearing aids, it is listed in section
“Hearing programs”.
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your hearing care professional.

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Audio streaming with Android phone
If your mobile phone supports Audio Streaming for
Hearing Aids (ASHA), you can get phone calls and listen
to music from your mobile phone directly into your
hearing aids.
For more information about compatible Android devices,
pairing, audio streaming and other useful functions,
contact your hearing care professional.
Bluetooth®
Your hearing aid is equipped with Bluetooth wireless
technology to enable audio streaming from mobile
phones or other compatible devices.
In an airplane, the use of Bluetooth functionality may
be restricted, especially during take-off and landing.
If this is the case, you can switch off Bluetooth wireless
technology in your hearing aids via the smartphone app.
Audio induction loops
Some telephones and public places like theaters
offer the audio signal (music and speech) via an audio
induction loop. With this system, your hearing aids can
directly receive the desired signal – without distracting
noise in the environment.
You can usually recognize audio
induction loop systems by certain signs.
Whenever you are in a place with an audio induction
loop:
XSwitch to the telecoil program.
If a telecoil program is configured for your hearing
aids, it is listed in section “Hearing programs”.

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Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic rules, which
will soon become a part of your daily routine.
Hearing aids
Cleaning
Your hearing aids have a protective coating. However,
if not cleaned regularly you may damage the hearing
aids or cause personal injury.
XClean your hearing aids daily with a soft, dry tissue.
XNever use running water or immerse the
hearing aids in water.
XNever apply pressure while cleaning.
XDo not use alcoholic solvent on the charging
contacts.
XTo avoid corrosion, use a soft and dry tissue to wipe
off sweat or liquid from the charging contacts or
hearing aids before inserting them in the charger.
XAsk your hearing care professional for
recommended cleaning products, special care sets,
or more information on how to keep your hearing
aids in good condition.
Drying
You can use conventional products to dry your
hearing aids. Ask your hearing care professional for
recommended drying products and for individual
instructions on when to dry your hearing aids.
Storage
●Short-term storage (up to several days): Turn off your
hearing aids via the rocker switch or place them in
the powered charger.
The charger must be connected to the power supply.
If the charger is not connected to power supply
and you place your hearing aids in the charger, the
hearing aids are not turned off.
Note that when you turn off the hearing aids via a
remote control or smartphone app, the hearing
aids are not turned off completely. They are in
standby-mode and still draw some power.
●Long-term storage (weeks, months, ...): First, fully
charge your hearing aids. Turn them off via the
rocker switch before storing them. We recommend
using drying products while storing the hearing aids.
At 6 month intervals you will have to charge
the hearing aids to avoid an unrecoverable
deep-discharge of the power cell. Deep-discharged
power cells cannot be charged anymore and they
have to be replaced. We recommend recharging
more frequently than 6 month intervals.
Observe the storage conditions in section
“Operating, transport and storage conditions”.

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Ear pieces
Cleaning
Cerumen (ear wax) may accumulate on the ear pieces.
This may affect sound quality. Clean the ear pieces
daily.
For all types of ear pieces:
XClean the
ear piece
right after
removal with
a soft and dry
tissue.
This prevents
that cerumen
becomes dry
and hard.
Exchanging
Exchange standard ear pieces approximately
every three months. Replace them sooner if you
notice cracks or other changes. The procedure for
exchanging standard ear pieces depends on the type
of ear piece. In section “Components and names”, your
hearing care professional has marked your type of
ear piece.
XTo remove the old Eartip or Sleeve, follow the
illustration below. Be careful not to pull the receiver
cable.
XTake particular care that
the new Eartip or Sleeve
covers the retention rings
of the receiver fully.
XCheck the firm fit of the
new Eartip or Sleeve.

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Professional maintenance
Your hearing care professional can perform a thorough
professional cleaning and maintenance.
Custom-made ear pieces and wax filters should
be exchanged as needed by your hearing care
professional.
Ask your hearing care professional for your individual
recommendation of maintenance intervals and for
support.
Important safety information
WARNING
A lithium-ion rechargeable battery is
permanently built into your hearing aid. Incorrect
use of the hearing aid can cause the lithium-ion
rechargeable battery to burst.
Risk of injury, fire or explosion!
XFollow the safety instructions for lithium-ion
rechargeable battery in this section.
WARNING
Risk of electric shock!
XConnect the charger only with a USB power
supply which complies with IEC60950-1 and/
or IEC62368-1.

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WARNING
XObserve the operating conditions.
XPay special attention to protect your hearing
aid from extreme heat (e.g. fire, microwave
oven, induction oven or other high induction
fields) and sunlight.
XCharge your hearing aids only with an
approved charger. Ask your hearing care
professional for support.
XDo not disassemble the hearing aid.
XDo not use the hearing aid in explosive
atmospheres.
XDo not use hearing aids that are deformed or
obviously damaged.
XDo not use the hearing aid when its
performance after charging reduces
considerably. Return the hearing aid to your
hearing care professional.
XDo not dispose of the hearing aid in fire or
water.
WARNING
XReplacement and repair have to be performed
by a professional. Therefore:
XDo not repair or replace the lithium-ion
rechargeable battery yourself.
XIn the unlikely event of a lithium-ion
rechargeable battery bursting or exploding,
keep all combustible materials away.
In any of the above cases, return your hearing aid to
the hearing care professional.
For more safety information, refer to the safety manual
supplied with the hearing aid.

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Further information
Accessories
You can use the smartphone app for convenient
remote control of your hearing aids. The app also
allows you to deactivate signal tones, to create
individual sound profiles and many more functions.
You can also use a remote control.
Consult your hearing care professional for further
information.
Operating, transport, and storage conditions
The hearing aids operate in the following
environmental conditions (also valid in between uses):
Operating conditions Discharging Charging
Temperature 0-50°C
(32-122°F)
10-35°C
(50-95°F)
Relative humidity 5-93% 5-93%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
During extended periods of transport and storage,
please observe the following conditions:
Storage Transport
Temperature
(recommended)
10-25°C
(50-77°F)
-20-60°C
(-4-140°F)
Temperature
(maximum range)
10-40°C
(50-104°F)
-20-60°C
(-4-140°F)
Relative humidity
(recommended)
20-80% 5-90%
Relative humidity
(maximum range)
10-80% 5-90%
Atmospheric
pressure
700-1060 hPa 700-1060 hPa
Note that you have to charge the hearing aids at least
every 6 months. We recommend to charge the hearing
aids every 3 months. For details refer to section
“Maintenance and care”.
For other parts, such as the charger, other conditions
may apply.

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WARNING
Risk of injury, fire or explosion during shipment.
XShip lithium batteries and hearing aids
according to local regulations.
Disposal information
XTo avoid environmental pollution, do not throw
power cells or hearing aids into household trash.
XRecycle or dispose of packaging, power cells and
hearing aids according to local regulations.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your hearing
aid better.
“Made for iPhone”, “Made for iPad”,
and “Made for iPod” mean that an electronic accessory
has been designed to connect specifically to iPhone,
iPad, or iPod, respectively, and has been certified
by the developer to meet Apple performance
standards. Apple is not responsible for the operation
of this hearing aid or its compliance with safety and
regulatory standards. Please note that the use of
this accessory with iPhone, iPad, or iPod may affect
wireless performance.
Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
●Increase the volume.
●Charge the hearing aid.
●Clean or exchange the ear piece.
Hearing aid emits whistling sounds.
●Reinsert the ear piece until it fits securely.
●Decrease the volume.
●Clean or exchange the ear piece.
Sound is distorted.
●Decrease the volume.
●Charge the hearing aid.
●Clean or exchange the ear piece.
Hearing aid emits signal tones.
●Charge the hearing aid.
Hearing aid does not work.
●Turn the hearing aid on.
●Charge the hearing aid. Observe also the status
LEDs on the charger.
Consult your hearing care professional if you
encounter further problems.

38 39
Country-specific information
USA and Canada
Certification information for hearing aids with wireless
functionality:
MEENERGY™R AX T 5/4/3
●HVIN: RFM003
●Contains FCC ID: 2AXDT-RFM003
●Contains IC: 26428-RFM003
Service and warranty
Serial numbers Instrument Receiver unit
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your hearing care professional