Miracle-Ear Miracle-EarENERGY 5 IN Sync User manual

Miracle-EarENERGY™
5/4/3/2 IN Sync™
User Manual
www.miracle-ear.com
21025087 Rev 1
©2023 Miracle-Ear, Inc. 17159USRB

2 3
CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Telephone and streaming............................ 16
Maintenance and care.................................. 17
Storage and transportation ......................... 18
Warranty and service.................................... 20
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations
shown within this manual.
CAUTION
It is important to read the Regulatory & Safety Information
and User Manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
Fully charge your hearing aids before using the first time.
This manual describes all optional features that your hearing
aids may or may not have. Confirm which options are valid
for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™Custom IN Sync Hearing Aids
A lithium-ion rechargeable battery is built into your hearing
aid. This enables easy charging with the MECHARGE™series
of chargers.
Wireless functionality enables advanced audiological features
and synchronization between your hearing aids.
Bluetooth®low energy®technology is integrated and allows
for easy data exchange with your smartphone including audio
streaming when supported.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by WS Audiology Denmark A/S is under license. Other
trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US
and other countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids?
Ask your Hearing Care Professional about available
accessories for your hearing aids.
Components and names
➊Push button
➋Microphone opening
➌Vent
➌
➋
➊

6 7
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
Pushbutton function L R
Press briefly:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Press for about 2seconds:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Activate/deactivate airplane mode
Press for more than 3seconds:
Standby/turn on
L=Left, R=Right
The app or a remote control can also be used to control
many of these functions.

8 9
DAILY USE
To assure comfort and ease of use of your hearing aids, they are
equipped with an onboard control feature or can be controlled with
an app. The Miracle-Ear®App is available on your app store.
Removing a hearing aid:
• Push lightly on the back of your ear to loosen
the hearing aid.
• Grip the hearing aid in the earcanal with
two fingers and pull it carefully out.
Clean and dry your hearing aids
after usage.
CAUTION
Risk of injury!
Insert the ear piece carefully and
not too deeply into the ear.
It may be helpful to insert the right hearing
aid with the right hand and the left hearing aid
with the left hand.
If you have trouble inserting the earpiece, use the other
hand to gently pull your earlobe downwards. This opens
the ear canal and eases insertion.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right and left ear.
The labeling on the hearing aids indicates the side:
X “R”=rightear
X “L”= leftear
Inserting a hearing aid:
Carefully push the hearing aid
into the earcanal.
• Twist it slightly until it sits well.
• Open and close your mouth
to avoid accumulation of air in
the earcanal.

10 11
Turning on and off
The following options are available to turn your
hearing aids on and off.
Via Charger: Charger must be connected to the
power supply.
X Turn On:
• Take the instrument out of the charger.
• The startup melody will play in your hearing aids.
• Default volume and hearing program are set.
X Turn Off:
• Place the hearing aids in the charger
X Turning off/on push button:
• Press and hold the push button on
the hearing aid for 10 seconds.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear
when removing the hearing aid. If this happens, have the
ear piece removed by a medical professional.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Switch to standby mode using charger.
• Turn hearing aids off and on again by placing in charger until
one or more orange LEDs light up.
• Settings return to default when coming out of standby mode.

12 13
Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change hearing program manually, use a remote control
option.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear
a signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your hearing care professional to allow you to change the sound,
if needed.
To change the hearing program manually, use a remote control
option.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your hearing care professional.
Charging tips
How often should I charge my hearing aids?
We recommend charging your hearing aids every night, even if
the power cell is not empty. This ensures you’ll be fully charged at
the start of each day.
How long does charging take?
A full charging cycle takes about 4 hours (+/- 10 min)
After 30 minutes, it is possible to use your hearing aids up to
6 hours.
Charging times vary due to use and age of power cell.
What if I forget to charge my hearing aids?
Your hearing aids will automatically switch off when the power cell
is empty. Charge the hearing aids as soon as possible.
Hearing aids which have not been charged for over 6 months may
be damaged due to unrecoverable deep-discharge of the power
cell. This will require repair or replacement.
Can I use another cord or charger block if I lose mine?
Only use charger cables and blocks provided with your charger.
Hearing aids may not charge properly, and charger may
malfunction if the correct charger components aren’t used.
Contact your Hearing Care Provider to order replacement parts.

14 15
Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
X Increase the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
X Reinsert the earpiece until it fits securely.
X Decrease the volume.
X Clean or exchange the earpiece.
Sound is distorted.
X Decrease the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits signal tones.
X Charge the hearing aid.
Hearing aid does not work.
X Turn the hearing aid on.
X Charge the hearing aid. Observe also the status LEDs on
the charger.
Consult your Hearing Care Professional if you encounter further
problems.
WARNING
Risk of improper performance due to interference
X Use of wireless hearing aids directly next to other
electronic equipment should be avoided because it
could result in improper performance. If such use is
necessary, note as to whether your hearing aids and
the other equipment are operating normally.
X If Portable Radio Frequency communications equipment
is used closer than 30 cm (12 inches) from your hearing
aid, degradation of the performance of your hearing
aid could result. If this occurs, move away from the
communications equipment.

16 17
TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®and Android™
Your hearing aids support both:
• Made for iPhone (MFi)
• Audio Streaming for Hearing Aids (ASHA) – Android
These features allows you to stream phone calls and music directly
to your hearing aids from your smartphone.
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.
MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Cleaning casing
Your hearing aids have a protective coating, but if not cleaned
regularly, you may damage them or cause personal injury.
X Clean your hearing aids daily with a soft, dry cloth or tissue
X Never use running water or immerse hearing aids in water
X Never apply pressure while cleaning
X Do not use alcohol solvent on the charging contacts
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
Drying
X To avoid corrosion, use a soft, dry tissue or cloth to wipe off
moisture from the charging contacts or hearing aids before
inserting them in the charger.
Ask about recommended cleaning products and the professional
cleaning schedule to keep your hearing aids in good condition.

18 19
Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:
During extended periods of transport and storage, please observe
the following conditions
Operating conditions Discharging Charging
Temperature 0-50°C 32-122°F 10-35°C 50-95°F
Relative humidity 5-93% 5-93%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
Storage Transport
Temperature (recommended) 10-25°C / 50-77°F -20-60°C / -4-140°F
Temperature (maximum range) 10-40°C / 50-104°F -20-60°C / -4-140°F
Relative humidity (recommended) 20-80% 5-90%
Relative humidity (maximum range) 10-80% 5-90%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
STORAGE AND TRANSPORTATION
Short-term storage (days)
X Plug in your charger and place your hearing aids in the charger
Connect the charger to a power supply to ensure they turn off
properly. The remote control and app do not turn off hearing aids
but puts them in standby mode which will still draw some power.
Long-term storage (weeks, months)
X Fully charge the hearing aids
X Insert drying products in the charger before storing
X Place your hearing aids in the unplugged charger
X Plan to charge the hearing aids at least every 6 months to avoid
deep-discharge of the power cell.
Deep-discharged power cells cannot be re-charged and must be
replaced.
NOTE:
X Hearing aids must be charged at least every six months but
recommend charging every three months.
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium-ion batteries and hearings aids according to
local regulations.
NOTICE
X Protect your hearing aids from extreme heat. Do not store in
direct sunline.

20 21
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for
warranty service at an authorized service center will be repaired or
replaced with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and
tear or mistreatment of the instrument such as physical shock,
excessive wax build-up, or tampering with the instrument, any of
which voids all warranties. Your Hearing Care Professional may
charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service
cent. Service performed by unauthorized service depots voids this
warranty, and repairs so necessitated will be done on a parts and
labor cost basis.
Please refer to the warranty card included with your hearing aids for
warranty period effective dates.
Your hearing aids may have additional loss and damage coverage.
Please consult your Hearing Care Professional to determine if this is
applicable to your hearing aids.
WARNING
Use of accessories, components or replacement parts other
than those provided by the manufacturer of your hearing aids
could result in increased electromagnetic emissions and
decreased electromagnetic immunity and could result in
degradation of performance.
For service and warranty support, please contact your local
Miracle-Ear®Hearing Care Professional.
If your location is not available, or you need additional support,
contact Miracle-Ear Customer Support 800-241-1372.

22 23
IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The
location of the serial number will vary according to the style of
hearing aid. Record the serial number in your user guide for
future reference.
The year of manufacture is incorporated in the serial number. For
custom aids, the year of manufacture is derived from the first two
digits.
Please note the warranty is based upon the date of purchase,
not the date of manufacture.
Your Audiologist or Hearing Care Professional can answer any
questions you may have about the identifying code on your
hearing aid.
L=Left, R=Right
Manufacturer
Serial #
Model
Year of Manufacture
Miracle-Ear
00 ######R
MEC

24 25
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur
FLIP BOOK FOR IMPORTANT
SAFETY INFORMATION

Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur
FLIP BOOK FOR
PRODUCT USER MANUAL

28 29
WARNING
A power cell (lithium-ion rechargeable battery) is permanently built
into your hearing aid. Incorrect use of the power cell or the hearing aid
can cause the power cell to burst.
Risk of injury, fire or explosion!
Follow the safety instructions for power cells in this section.
Observe the operating conditions.
Pay special attention to protect your hearing aids from extreme heat
(e.g. fire, microwave oven, inductive oven or other high-induction
fields) and sunlight.
Charge your hearing aids only with the approved charger. Ask your
Hearing Care Professional for support.
Do not disassemble the power cell.
WARNING
Incorrect use of the powercell or the hearing aid can cause
the powercell to burst.
Risk of injury, fire or explosion!
Replacement and repair have to be performed by Service
Center only.
Do not repair or replace the powercell yourself.
Do not use the hearing aids when their performance after
charging reduces considerably.
In the unlikely event of a powercell bursting or exploding,
keep all combustible materials away.
NOTICE
To avoid environmental pollution, do not throw powercells,
hearing aids or charger into household trash.
Recycle or dispose of powercells, hearing aids or charger
according to local regulations.

26 27
NOTICE
Important Notice for Prospective Sound Generator Users
Your hearing aids are designed to comply with international standards of
electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
Good health practice requires that a person with tinnitus have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before using a sound generator. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the
sound generator instrument is used.
Safety information on power cells
This section contains important safety information regarding the power
cell. For more safety information, refer to the safety information, refer to the
safety manual supplied with the hearing aids.
A Hearing Care Professional should advise a prospective tinnitus feature
user to consult promptly with a licensed physician (preferably an ear
specialist) before using the tinnitus feature if the Hearing Care Professional
determines through inquiry, actual observation, or review or any other
available information concerning the prospective user that the prospective
user has any of the following conditions:
•Visible congenital or traumatic deformity of the ear.
• History of active drainage from the ear within the previous 90 days.
•History of sudden or rapidly progressive hearing loss within the previous
90 days.
•Acute or chronic dizziness.
•Unilateral hearing loss of sudden or recent onset within the previous
90 days.

24 25
WARNING
Risk of hearing damage!
The device with the app for controlling hearing aids generates short control
signals which may be audible. If the device running the app has a very high
audio output there is the risk of hearing damage.
While using the app:
Do not hold the loudspeaker of the device to your ears or the ears of
others.
Do not use the device with headphones, headsets or other audio playback
devices.
When using remote control apps
When using an app for controlling hearing aids:
WARNING
Risk of exceeding noise exposure limits.
If set to the maximum output level and worn for periods of time exceeding
the recommendations below, your exposure to sound energy has the
potential to exceed noise exposure limits. You should not use your hearing
aid for more than sixteen (16) hours a day if your hearing aid is set at the
maximum output level, nor should you use your hearing aid if your
Miracle-Ear®Hearing Care Professional has set the hearing aid at levels
that exceed your comfort level.
FOR HEARING AIDS WITH TINNITUS FEATURE
Your hearing aid may be equipped with tinnitus therapy, an instrument
intended to generate noise of sufficient intensity and bandwidth to treat
ringing in the ears. It can also be used as an aid in hearing external sounds
and speech. It is recommended that this tool be used with appropriate
counseling and/or in a tinnitus management program to relieve patients
suffering from tinnitus. As with any hearing aid, misuse of the tinnitus
therapy instrument could present some potentially harmful effects.
TINNITUS THERAPY CONCEPTS AND BENEFITS
• May be used as a part of a tinnitus treatment program
• Plays a white noise through the hearing aid
• Programmed according to your hearing loss needs and preferences
• May provide temporary relief of your tinnitus

22 23
WARNING
Risk of impairing the residual hearing of the user.
Use only hearing that have been fitted to your needs.
WARNING
Your hearing aids may reduce some background sounds potentially traffic or
warning signals.
WARNING
This product can expose you to nickel which is known to the State of
California to cause cancer. For more information,
visit www.P65Warnings.ca.gov
WARNING
Choking hazard!
Your hearing aids contain small parts which can be swallowed.
Keep hearing aids, batteries, and accessories out of reach of children and
mentally disabled persons.
For some types of button batteries, severe or fatal injuries can occur in 2
hours or less, if it is swallowed or placed inside any part of the body.
If parts have been swallowed, consult a physician or hospital immediately.
If a battery has been swallowed, call the 24-hour National Battery
Ingestion Hotline immediately at 1-800-498-8666
Contra-indications
WARNING
In case of known contact allergy, consult the hearing aid manufacturer
regarding the presence of allergens before using the hearing aid. If an
allergic reaction develops after wearing the hearing aid, immediately
discontinue use and consult a licensed physician.
SAFETY WARNINGS FOR HEARING AIDS WITH WIRELESS FUNCTIONALITY
WARNING
Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are restricted,
verify if your device must be turned off.
WARNING
Interference with implantable devices
The device can be used with all electronic implants that comply with the
ANSI/AAMI/ISO 14117:2012 Electromagnetic compatibility standard for
human implants.
In case your implant does not comply with the ANSI/AAMI/ISO 14117:2012
standard, consult the manufacturer of your implantable device for
information about the risk of disturbance.
NOTICE
Your hearing aids are designed to comply with international standards
of electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
In some countries restrictions for the usage of wireless equipment exist.
Refer to local authorities for further information.
Devices with the FCC marking comply with the standards of the FCC
regarding electromagnetic interference (only for products with wireless
functionality).

20 21
International standards
NOTICE
Your devices comply with international standards However, it cannot be
guaranteed that all products on the market work interference-free, for
example some induction cookers, electromagnetic security systems (e.g.
anti-theft systems and metal detectors) cellular telephones, RFID, room
surveillance systems may cause audible interference. If you encounter
unwanted noise in the vicinity of such device, you should increase the
distance between the hearing aid and that device.
Use on Aircrafts
The optional wireless capabilities that may be featured in your hearing aids
can be used on an aircraft as hearing aids are exempt from the rules applied
to other personal electronic instruments on an aircraft.
Expected service lifetime
The hearing aids are designed for an expected service life of 5 years. They
are expected to remain safe for use for this duration.
SAFETY WARNINGS
WARNING
A lithium-ion rechargeable battery may be built into your hearing aid. In-
correct use of the hearing aid can cause lithium-ion rechargeable battery to
burst.
If relevant, follow safety instructions for lithium-ion rechargeable battery.
WARNING
Risk of electric shock!
Connect the charger only with a USB power supply which complies with
IEC60950-1 and/or IEC62368-1.
WARNING
Observe the operating conditions appropriate for your hearing aid model:
Pay special attention to protect your hearing aid from extreme heat and
sunlight (e.g. fire, microwave, induction oven or other high induction fields).
Protect your hearing aids from high humidity. Do not wear in the shower or
when applying make-up, perfume, aftershave, hairspray, or suntan lotion.
Charge your hearing aids only in approved charger.
Do not modify this product without authorization from the manufacturer.
Do not use the hearing aid in explosive atmospheres (e.g. mining areas).
Do not use hearing aids that are deformed or obviously damaged.
Do not use hearing aids when its performance after charging reduces
considerably. Return the hearing aid to your hearing care professional.
Do not dry hearing aids in the microwave oven.
Do not dispose of the hearing aid in fire or water.
Replacements and repair must be performed by a professional.
Do not repair or replace the lithium-ion rechargeable battery yourself.
In the unlikely event of a lithium-ion rechargeable battery bursting or
exploding, keep all combustible materials away.
In any of the above cases, contact your Hearing Care Professional. In case of a
serious incident, report the occurrence to the manufacturer of the device.

18 19
INSTRUCTIONS FOR DISPOSAL OF
OLD ELECTRONICS
Miracle-Ear®encourages, the EU requires, and your local community laws
may require, that your hearing aids and charger be disposed of via your local
electronics recycling/disposal process.
The instructions below are provided for the benefit of disposal/recycling
personnel. Please include this manual when disposing of your hearing aids
and/or charger.
FOR DISPOSAL/RECYCLING PERSONNEL ONLY
To remove the Lithium-ion Polymer battery from the chargers, follow one of
two options:
Option 1
• Insert pry bars between the plastic and the USB metal housing
(top and bottom)
• Pry apart to break the seam.
• Clip battery wires and dispose battery.
Option 2
Using the style groove as a guide, sever the plastic case on all 4 sides with a
blade, ultrasonic knife, hot wire, or band saw blade In each case, establish a
limit guide so entrance over 3/32 inch beyond the outer shell is prevented.
Clip battery wires and dispose battery.
SAFETY INFORMATION
Intended use
Hearing aids are intended to improve the hearing of hearing impaired
persons. Diagnosis and prescription of a hearing aid must be performed by
hearing health specialists, e.g. acousticians, audiologists or ENT doctors.
Use the hearing aids and accessories only as described in the respective
user guides.
Classification
Your hearing aids are classified as a Type B applied part under the IEC
60601-1 medical devices standard. They are not certified to operate in
explosive atmospheres that may be found in coal mines or certain chemical
factories.
Medical device interference
Different types of strong radiation, e.g. during X-rayor MRI head
examinations, may damage hearing aids.
Do not wear the hearing aids during these or similar procedures like
electrosurgery (diathermy, electrocautery, HF-surgery). Weaker radiation,
e.g. from radio equipment or airport security, does not damage the
hearing aids.