Miracle-Ear Miracle-EarENERGY 5 IN Sync User manual

Miracle-EarENERGY™
5/4/3/2 IN Sync™
User Manual
www.miracle-ear.com
21025087 Rev 1
©2023 Miracle-Ear, Inc. 17159USRB

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CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Telephone and streaming............................ 16
Maintenance and care.................................. 17
Storage and transportation ......................... 18
Warranty and service.................................... 20
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations
shown within this manual.
CAUTION
It is important to read the Regulatory & Safety Information
and User Manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
Fully charge your hearing aids before using the first time.
This manual describes all optional features that your hearing
aids may or may not have. Confirm which options are valid
for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™Custom IN Sync Hearing Aids
A lithium-ion rechargeable battery is built into your hearing
aid. This enables easy charging with the MECHARGE™series
of chargers.
Wireless functionality enables advanced audiological features
and synchronization between your hearing aids.
Bluetooth®low energy®technology is integrated and allows
for easy data exchange with your smartphone including audio
streaming when supported.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by WS Audiology Denmark A/S is under license. Other
trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US
and other countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids?
Ask your Hearing Care Professional about available
accessories for your hearing aids.
Components and names
➊Push button
➋Microphone opening
➌Vent
➌
➋
➊

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Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
Pushbutton function L R
Press briefly:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Press for about 2seconds:
Program up
Volume up
Volume down
Tinnitus therapy signal level up
Tinnitus therapy signal level down
TV stream on/off
Activate/deactivate airplane mode
Press for more than 3seconds:
Standby/turn on
L=Left, R=Right
The app or a remote control can also be used to control
many of these functions.

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DAILY USE
To assure comfort and ease of use of your hearing aids, they are
equipped with an onboard control feature or can be controlled with
an app. The Miracle-Ear®App is available on your app store.
Removing a hearing aid:
• Push lightly on the back of your ear to loosen
the hearing aid.
• Grip the hearing aid in the earcanal with
two fingers and pull it carefully out.
Clean and dry your hearing aids
after usage.
CAUTION
Risk of injury!
Insert the ear piece carefully and
not too deeply into the ear.
It may be helpful to insert the right hearing
aid with the right hand and the left hearing aid
with the left hand.
If you have trouble inserting the earpiece, use the other
hand to gently pull your earlobe downwards. This opens
the ear canal and eases insertion.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right and left ear.
The labeling on the hearing aids indicates the side:
X “R”=rightear
X “L”= leftear
Inserting a hearing aid:
Carefully push the hearing aid
into the earcanal.
• Twist it slightly until it sits well.
• Open and close your mouth
to avoid accumulation of air in
the earcanal.

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Turning on and off
The following options are available to turn your
hearing aids on and off.
Via Charger: Charger must be connected to the
power supply.
X Turn On:
• Take the instrument out of the charger.
• The startup melody will play in your hearing aids.
• Default volume and hearing program are set.
X Turn Off:
• Place the hearing aids in the charger
X Turning off/on push button:
• Press and hold the push button on
the hearing aid for 10 seconds.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear
when removing the hearing aid. If this happens, have the
ear piece removed by a medical professional.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Switch to standby mode using charger.
• Turn hearing aids off and on again by placing in charger until
one or more orange LEDs light up.
• Settings return to default when coming out of standby mode.

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Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change hearing program manually, use a remote control
option.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear
a signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your hearing care professional to allow you to change the sound,
if needed.
To change the hearing program manually, use a remote control
option.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your hearing care professional.
Charging tips
How often should I charge my hearing aids?
We recommend charging your hearing aids every night, even if
the power cell is not empty. This ensures you’ll be fully charged at
the start of each day.
How long does charging take?
A full charging cycle takes about 4 hours (+/- 10 min)
After 30 minutes, it is possible to use your hearing aids up to
6 hours.
Charging times vary due to use and age of power cell.
What if I forget to charge my hearing aids?
Your hearing aids will automatically switch off when the power cell
is empty. Charge the hearing aids as soon as possible.
Hearing aids which have not been charged for over 6 months may
be damaged due to unrecoverable deep-discharge of the power
cell. This will require repair or replacement.
Can I use another cord or charger block if I lose mine?
Only use charger cables and blocks provided with your charger.
Hearing aids may not charge properly, and charger may
malfunction if the correct charger components aren’t used.
Contact your Hearing Care Provider to order replacement parts.

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Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
X Increase the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
X Reinsert the earpiece until it fits securely.
X Decrease the volume.
X Clean or exchange the earpiece.
Sound is distorted.
X Decrease the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits signal tones.
X Charge the hearing aid.
Hearing aid does not work.
X Turn the hearing aid on.
X Charge the hearing aid. Observe also the status LEDs on
the charger.
Consult your Hearing Care Professional if you encounter further
problems.
WARNING
Risk of improper performance due to interference
X Use of wireless hearing aids directly next to other
electronic equipment should be avoided because it
could result in improper performance. If such use is
necessary, note as to whether your hearing aids and
the other equipment are operating normally.
X If Portable Radio Frequency communications equipment
is used closer than 30 cm (12 inches) from your hearing
aid, degradation of the performance of your hearing
aid could result. If this occurs, move away from the
communications equipment.

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TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®and Android™
Your hearing aids support both:
• Made for iPhone (MFi)
• Audio Streaming for Hearing Aids (ASHA) – Android
These features allows you to stream phone calls and music directly
to your hearing aids from your smartphone.
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.
MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Cleaning casing
Your hearing aids have a protective coating, but if not cleaned
regularly, you may damage them or cause personal injury.
X Clean your hearing aids daily with a soft, dry cloth or tissue
X Never use running water or immerse hearing aids in water
X Never apply pressure while cleaning
X Do not use alcohol solvent on the charging contacts
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
Drying
X To avoid corrosion, use a soft, dry tissue or cloth to wipe off
moisture from the charging contacts or hearing aids before
inserting them in the charger.
Ask about recommended cleaning products and the professional
cleaning schedule to keep your hearing aids in good condition.

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Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:
During extended periods of transport and storage, please observe
the following conditions
Operating conditions Discharging Charging
Temperature 0-50°C 32-122°F 10-35°C 50-95°F
Relative humidity 5-93% 5-93%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
Storage Transport
Temperature (recommended) 10-25°C / 50-77°F -20-60°C / -4-140°F
Temperature (maximum range) 10-40°C / 50-104°F -20-60°C / -4-140°F
Relative humidity (recommended) 20-80% 5-90%
Relative humidity (maximum range) 10-80% 5-90%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
STORAGE AND TRANSPORTATION
Short-term storage (days)
X Plug in your charger and place your hearing aids in the charger
Connect the charger to a power supply to ensure they turn off
properly. The remote control and app do not turn off hearing aids
but puts them in standby mode which will still draw some power.
Long-term storage (weeks, months)
X Fully charge the hearing aids
X Insert drying products in the charger before storing
X Place your hearing aids in the unplugged charger
X Plan to charge the hearing aids at least every 6 months to avoid
deep-discharge of the power cell.
Deep-discharged power cells cannot be re-charged and must be
replaced.
NOTE:
X Hearing aids must be charged at least every six months but
recommend charging every three months.
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium-ion batteries and hearings aids according to
local regulations.
NOTICE
X Protect your hearing aids from extreme heat. Do not store in
direct sunline.