Miracle-Ear MEENERGY BTE R User manual

MEENERGY™BTE R
with GENIUS™3.0 Technology User Manual
www.miracle-ear.com
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Content
Welcome 4
Your hearing aids 5
Hearing aid type 5
Getting to know your hearing aids 6
Components and names 7
Controls 9
Hearing programs 10
Features 10
Daily use 11
Charging 11
Turning on and off 12
Switching to standby mode 13
Inserting and removing your hearing aids 14
Adjusting the volume 17
Changing the hearing program 18
Further adjustments (optional) 18
Special listening situations 19
On the phone 19
Audio streaming with iPhone 20
Airplane mode 20
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Maintenance and care 21
Hearing aids 21
Ear pieces and tubes 23
Professional maintenance 25
Important safety information 26
Further information 28
Safety information 28
Accessories 28
Operating, transport and storage conditions 28
Disposal information 29
Symbols used in this document 30
Troubleshooting 31
Country-specific information 32
Service and warranty 33
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Welcome
Thank you for choosing Miracle-Ear hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar with
them.
This guide, along with support from your Hearing Care
Specialist, will help you understand the advantages and
greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it is
recommended that you wear them every day, all day.
This will help you get adjusted to them.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them. Follow the instructions in the
charger's user guide.
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Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Specialist to indicate the
features that are valid for your hearing aids.
Hearing aid type
Your hearing aids are BTE (Behind-The-Ear) models.
A tube delivers the sound from the hearing aid
into the ear. The hearing aids are not intended for
children under the age of 3 years or persons with a
developmental age of under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with your inductive charger.
The wireless functionality enables advanced
audiological features and synchronization between your
two hearing aids.
Your hearing aids feature Bluetooth®*low energy
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone.**
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any
use of such marks by the legal manufacturer of this product is under licenses. Other
trademarks and trade names are those of their respective owners.
**iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
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Getting to know your hearing aids
It is recommended to familiarize yourself with your new
hearing aids. With the hearing aids in your hand try
using the controls and note their location on the aids.
This will make it easier for you to feel and press the
controls while wearing your hearing aids.
If you have problems pressing the controls of your
hearing aids while wearing them, you can ask your
Hearing Care Specialist whether a remote control
or a smartphone app to control your hearing aids
is available.
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Components and names
Your hearing aids are either attached to an earhook
and a custom-made ear piece or to a standard tube
(OpenTube) and a standard ear piece (OpenTip).
➌
➋
➊
➐
➏
➍
➎
➏
➎
➊Ear piece
➋Retention strand
(optional)
➌Tube (OpenTube)
➍Adapter for OpenTube
➎Microphone openings
➏Push button
(control, on/off switch)
➐Earhook
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You can use standard ear pieces together with a
standard tube or custom-made ear pieces together with
an earhook and tube.
You can easily exchange the standard ear pieces
and clean the standard tube. Read more in section
“Maintenance and care.”
Standard ear pieces / tubes Size
OpenTip open or closed
OpenTip semi-open
OpenTip double
OpenTube
Custom-made ear pieces
Examples:
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Controls
With the push button you can, for example, switch
hearing programs. Your Hearing Care Specialist has
programmed your desired functions to the push button.
Push button function L R
Press briefly:
Program up
Volume up
Volume down
Tinnitus control signal level up
Tinnitus control signal level down
TV stream on/off
Press for about 2 seconds:
Program up
Volume up
Volume down
Tinnitus control signal level up
Tinnitus control signal level down
TV stream on/off
Activate/deactivate airplane mode
Press for more than 3 seconds:
Turn on/off
L = Left, R = Right
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You can also use a remote control to change
hearing programs and adjust the volume of your
hearing aids. With our smartphone app you have
even more control options.
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
The tinnitus control feature generates a sound to
distract you from your tinnitus.
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Daily use
Charging
Place your hearing aids in the inductive charger.
XFollow the instructions
in the charger's user
manual. You can
also find useful tips
for charging in the
charger's user manual.
Low power indication
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every
15 minutes. Depending on the usage of your hearing
aids, you have approximately 2 hours to charge your
hearing aids before they stop working.
Battery lifetime
The power cell has a finite lifetime - as all rechargeable
batteries do. If the fully charged hearing aids do not
last over a full day of use (16 hours regular use without
audio streaming) then we recommend to consult with
your Hearing Care Specialist.
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Turning on and off
You have the following options to turn your hearing aids
on or off.
Via charger:
XTurning on: Take the hearing aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be connected to the power
supply. For details refer to the charger's user guide.
Via push button:
XTurning on: Press and hold the push button until
the startup melody starts to play. Release the
push button while the melody is playing.
The default volume and hearing program are set.
XTurning off: Press and hold the push button for
several seconds.
See also the tips for charging in the charger's user
guide.
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Switching to standby mode
Via remote control or smartphone app, you can switch
your hearing aids to standby mode. This mutes the
hearing aids. When you leave standby mode, the
previously used volume and hearing program are set.
Note:
●In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode only
for a short period of time.
●If you want to leave standby mode, but the remote
control or app is not at hand: Turn your hearing
aids off and on again (via push button or by shortly
placing them in the charger until one or more orange
LEDs light up). In this case, the default volume and
hearing program are set.
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Inserting and removing your hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers indicate the side:
●Red marker = right ear
●Blue marker = left ear
Inserting a hearing aid:
XHold the tube close to the ear piece.
XCarefully push the ear piece
into the ear canal ➊.
XTwist it slightly until it sits
well.
Open and close your mouth
to avoid accumulation of air
in the ear canal.
XLift the hearing aid and
slide it over the top of
your ear ➋.
૜
૝
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too
deeply into the ear.
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●It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid with
the left hand.
●If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and eases
insertion of the ear piece.
The optional retention strand helps to securely retain
the ear piece in your ear. To position the retention
strand:
XBend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
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Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear ➊.
XHold the tube close to
the ear piece and pull the
ear piece out carefully ➋.
૜
૝
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain
in your ear when removing the hearing aid. If
this happens, have the ear piece removed by a
medical professional.
Clean and dry your hearing aids after usage. Read more
in section “Maintenance and care.”
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Adjusting the volume
Your hearing aids automatically adjust the volume to the
listening situation.
XIf you prefer manual volume adjustment, press the
push button.
Refer to section “Controls” for the setting of your
push button.
An optional signal can indicate the volume change.
Once the maximum or minimum volume has been
reached, you may hear an optional signal tone.
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Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program, press the
push button briefly.
Refer to section “Controls” for the setting of your
controls. Refer to section “Hearing programs” for a
list of your hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
control signal.
Refer to section “Controls” for the setting of your
controls.
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Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Specialist to configure a
telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for your hearing
aids, it is listed in section “Hearing programs.”
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Audio streaming with iPhone
Your hearing aids are Made for iPhone®hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Specialist.
Airplane mode
In areas where the use of Bluetooth technology is not
allowed (e.g. on some airplanes), you can activate the
airplane mode. This turns Bluetooth in your hearing
aids off temporarily. The hearing aids still work without
Bluetooth, however direct audio streaming will not be
possible and other functions will not be available.
XTo activate or deactivate the airplane mode, use the
smartphone app or use the controls of your hearing
aids.
Refer to section “Controls” for more information.
An alert tone indicates when airplane mode is activated
or deactivated.
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