Miracle-Ear EarENERGY GO User manual

www.miracle-ear.com
21026175 Rev 1
©2023 Miracle-Ear, Inc. 17171USRB
Miracle-EarENERGY™
GO & GO Charger
User Manual

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CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Batteries.......................................................... 13
Special listening situations .......................... 18
Maintenance and care .................................. 25
Charger........................................................... 31
For hearing aids with telecoil ...................... 35
Warranty and service.................................... 39
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations
shown within this manual.
CAUTION
It is important to read the Regulatory & Safety Information
and User Manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
This manual describes all optional features that your hearing
aids may or may not have. Confirm which options are valid
for your hearing aids.
Before using your hearing aids for the first time, fully charge
them.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™GO Hearing Aids
Your hearing aids are worn in the outer ear. A power cell
(lithium-ion rechargeable battery) is permanently built into
your hearing instrument. This enables easy charging with
your charger.
The wireless functionality enables advanced audiological features
and synchronization between your two hearing aids.
Your hearing aids feature Bluetooth®low energy*technology
allowing for easy data exchange with your smartphone, and for
seamless audio streaming with your iPhone.**
The charger is intended to charge our specific hearing aids with
built-in power cells (lithium-ion rechargeable batteries). Use the
hearing aids and accessories only as described in the respective
user manuals.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by the legal manufacturer of this product is under licenses. Other trademarks and trade
names are those of their respective owners.
**iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids?
Ask your Hearing Care Professional about available
accessories for your hearing aids.
Components
Earpiece
Microphone openings
Charging contacts
Side indicator
(R=rightear, L=leftear)

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Lid
Charging cups
LEDs – hearing aids
LED – charger
Push button
USB power port
USB power cable
You can use the following standard ear pieces:
Standard earpieces Size
ClickSleeve (vented or closed)
ClickDome™single (open or closed)
ClickDomesemi-open
ClickDomedouble
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
 The tinnitus control feature generates a sound to distract you
from your tinnitus.

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DAILY USE
Charging
Charging your charger – electrical outlet
NOTICE
Use of incompatible parts poses a risk of malfunction.
X Use only the USB cable that is provided with the device.
X Use standard USB power adapter which supports an
output voltage of 5 V DC and an output current of
0.5 to 1 A.
X Ensure your electrical plug complies withthe requirements.
Refer to the section “Requirements for the electrical plug”.
X Connect the USB-C side of the USB power cable to the USB port
of the charger .
X Connect the other side of the USB power cable to a suitable
electrical plug .
The internal battery starts charging. When hearing aids are inserted,
they start charging as well. The charging status of the charger is
shown permanently.
Charging your charger – wirelessly
X Place the charger on
a wireless Qi certified
transmitter pad.
X After a few seconds
the internal battery
will start charging
indicated by the
pulsing green LED
of the charger.
X When hearing aids are inserted, they start charging as well
indicated by the pulsing green LED of the hearing aids LED.
If the LED is off, please re-align the charger to the center of the
Qi transmitter pad.
X The charging status of the charger is shown until it is fully charged.
After that the LEDs are turned off for power saving reasons.
X The charging status of the charger is shown until it is fully charged.
After that the LEDs are turned off for power saving reasons.

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Charging status of your charger
The front LED indicates the charging status of the charger and its
internal battery.
While the internal battery is being
charged, the charging status is
indicated as follows:
LED when charger is charging
Pulsing green
Internal battery is being charged.
Green
Charger is fully charged.
LED is off (wireless charging)
Charger is fully charged.
Pulsing orange
Cooling phase. Charging is resumed when the device has
cooled down. Please refer to section “Troubleshooting”.
Blinking red
Charger error. Please refer to section “Troubleshooting”.
For an overview of the hearing aids’ charging status, refer to the
section “Charging hearing aids”.
Checking the battery capacity of your charger
To check whether the charger’s internal battery has enough
capacity to fully charge your hearing aids when you are mobile:
X Disconnect the charger from the electrical outlet.
X Briefly press the push button.
X The front LED indicates the
status of the charger’s internal
battery for 7seconds.
LED when you are mobile
Green
Internal battery has enough capacity to fully charge two
hearing aids.
Orange
Internal battery does not have enough capacity to fully charge
two hearing aids.
Blinking orange
Internal charger battery empty. Charging of hearing aids is
not possible.

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If the status LED does not light up when you press the button,
check the following:
• The charger is off. Press and hold the button for 5seconds to turn
on the charger.
• The charger’s internal battery is too low to display the status.
Connect the charger to an electrical outlet, wait several minutes
and try again.
Turning the charger on or off
When the charger is connected to an electrical outlet, it is
automatically turned on and cannot be turned off.
During mobile charging, press and hold the button for 5seconds
to turn the charger on or off.
• When the charger turns on, the status of the hearing aids
and the status of the charger’s internal battery are displayed
for 7seconds.
• When the charger turns off, the front LED lights up green and
fades out over a period of approximately 7seconds. Shut down
is complete after approximately 7seconds.
How you can use the charger
You can use your charger in three different ways.
Charging via electrical outlet
When the charger is plugged in or placed on a wireless Qi-charger,
it charges the hearing aids (if they are
placed in the charger) and it charges
the integrated battery at the same time.
As long as the charger is being charged
by an external power source, charger
LED shows the charging status of the integrated battery and the
LEDs for the hearing aids show the status of the hearing aids.
For wireless charging, the LEDs will turn off once charger and
hearing aids are fully charged.
Mobile charging
When you are mobile with no electrical outlet available, you can still
charge your hearing aids. Energy is fed
from the charger’s integrated battery into
your hearing aids. The charger must be
turned on to do so.
The charging status of charger and hearing
aids is shown by pushing the button or opening the lid.

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Safe keeping
When charging of hearing aids is completed, safely store your
hearing aids inside the charger with lid
closed.
In case you want to store the hearing aids
for a longer time, you can turn off the
charger. The charger can only be turned off
when there is no power source connected into the charger.
Charging hearing aids
X Place the right hearing
instrument in the charging
cup marked with an “R”,
and the left hearing
instrument in the charging
cup marked with an “L”.
X Close the charger’s lid.
X The hearing aids are
automatically turned off
and start charging. The
charging status is shown
for 7seconds.
If the status LEDs do not light up when you insert the hearing aids,
check the following:
• The hearing aids are not correctly placed. Push them slightly into
their charging cups or close the charger’s lid.
• The charger is turned off. Press and hold the button for 5seconds
to turn on the charger or connect the charger to an electrical
outlet.
• The charger’s internal battery is too low for mobile charging.
Connect the charger to an electrical outlet.
Charging status of hearing aids
The LED next to a hearing instrument indicates the charging status
of the hearing instrument.
Note that the status is only displayed
immediately after putting the hearing aids
in the charger, when you briefly press the
button or when you open the lid.
When the charger is off, no status is displayed at all.

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Hearing instrument LED
Pulsing green
Hearing instrument is being charged.
Green
Hearing instrument is fully charged.
LED is off
No hearing instrument is in the charger, hearing instrument
is not placed correctly, or charger is off.
Pulsing orange
Cooling phase. Charging is resumed when the device has
cooled down. Please refer to section “Troubleshooting”.
Blinking red
Hearing instrument error. Please refer to section
“Troubleshooting”.
Low power indication of the hearing aids
You will hear an alert signal to indicate the powercell is running
low. The signal will be repeated every 20minutes. Depending on
the usage of your hearing aids, you have approximately 1.5hours
to charge your hearing aids before they stop working.
Turning on and off hearing aids
You have the following options to turn your hearing aids on or off.
X Turning on: Take the instruments out of the charger.
X The startup melody is played in your hearing aids. The default
volume and hearing program are set.
X Turning off: Place the hearing aids in the charger.
Note that the charger must be on.

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Switching to standby mode
Via remote control, you can switch your hearing aids to standby
mode. This mutes the hearing aids. When you leave standby
mode, the previously used volume and hearing program are set.
NOTE:
• In standby mode, the hearing aids are not turned off completely.
They draw some power. Therefore we recommend to use
standby mode only for a short period of time.
• If you want to leave standby mode, but the remote control is
not at hand: Turn your hearing aids off and on again (by shortly
placing them in the charger until one or more LEDs light up).
Wait until the startup melody is played in your hearing aids.
This may take several seconds. Note that the default volume
and hearing program are set.
Inserting and removing the hearing aids
CAUTION
Risk of injury!
X Always wear the hearing instrument with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into the ear.
Inserting a hearing instrument:
X Identify right and left hearing instrument
so that you insert it in the correct ear.
Letters R and L indicate the side:
R=rightear
L= leftear
X Make sure the ClickSleeve is positioned correctly. The shape
should follow the shape of the hearing instrument.
X Hold the hearing instrument correctly before inserting it.