Miracle-Ear EarENERGY GO User manual

www.miracle-ear.com
21026175 Rev 1
©2023 Miracle-Ear, Inc. 17171USRB
Miracle-EarENERGY™
GO & GO Charger
User Manual

2 3
CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Batteries.......................................................... 13
Special listening situations .......................... 18
Maintenance and care .................................. 25
Charger........................................................... 31
For hearing aids with telecoil ...................... 35
Warranty and service.................................... 39
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations
shown within this manual.
CAUTION
It is important to read the Regulatory & Safety Information
and User Manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
This manual describes all optional features that your hearing
aids may or may not have. Confirm which options are valid
for your hearing aids.
Before using your hearing aids for the first time, fully charge
them.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™GO Hearing Aids
Your hearing aids are worn in the outer ear. A power cell
(lithium-ion rechargeable battery) is permanently built into
your hearing instrument. This enables easy charging with
your charger.
The wireless functionality enables advanced audiological features
and synchronization between your two hearing aids.
Your hearing aids feature Bluetooth®low energy*technology
allowing for easy data exchange with your smartphone, and for
seamless audio streaming with your iPhone.**
The charger is intended to charge our specific hearing aids with
built-in power cells (lithium-ion rechargeable batteries). Use the
hearing aids and accessories only as described in the respective
user manuals.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by the legal manufacturer of this product is under licenses. Other trademarks and trade
names are those of their respective owners.
**iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids?
Ask your Hearing Care Professional about available
accessories for your hearing aids.
Components
Earpiece
Microphone openings
Charging contacts
Side indicator
(R=rightear, L=leftear)

6 7
Lid
Charging cups
LEDs – hearing aids
LED – charger
Push button
USB power port
USB power cable
You can use the following standard ear pieces:
Standard earpieces Size
ClickSleeve (vented or closed)
ClickDome™single (open or closed)
ClickDomesemi-open
ClickDomedouble
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
 The tinnitus control feature generates a sound to distract you
from your tinnitus.

8 9
DAILY USE
Charging
Charging your charger – electrical outlet
NOTICE
Use of incompatible parts poses a risk of malfunction.
X Use only the USB cable that is provided with the device.
X Use standard USB power adapter which supports an
output voltage of 5 V DC and an output current of
0.5 to 1 A.
X Ensure your electrical plug complies withthe requirements.
Refer to the section “Requirements for the electrical plug”.
X Connect the USB-C side of the USB power cable to the USB port
of the charger .
X Connect the other side of the USB power cable to a suitable
electrical plug .
The internal battery starts charging. When hearing aids are inserted,
they start charging as well. The charging status of the charger is
shown permanently.
Charging your charger – wirelessly
X Place the charger on
a wireless Qi certified
transmitter pad.
X After a few seconds
the internal battery
will start charging
indicated by the
pulsing green LED
of the charger.
X When hearing aids are inserted, they start charging as well
indicated by the pulsing green LED of the hearing aids LED.
If the LED is off, please re-align the charger to the center of the
Qi transmitter pad.
X The charging status of the charger is shown until it is fully charged.
After that the LEDs are turned off for power saving reasons.
X The charging status of the charger is shown until it is fully charged.
After that the LEDs are turned off for power saving reasons.

10 11
Charging status of your charger
The front LED indicates the charging status of the charger and its
internal battery.
While the internal battery is being
charged, the charging status is
indicated as follows:
LED when charger is charging
Pulsing green
Internal battery is being charged.
Green
Charger is fully charged.
LED is off (wireless charging)
Charger is fully charged.
Pulsing orange
Cooling phase. Charging is resumed when the device has
cooled down. Please refer to section “Troubleshooting”.
Blinking red
Charger error. Please refer to section “Troubleshooting”.
For an overview of the hearing aids’ charging status, refer to the
section “Charging hearing aids”.
Checking the battery capacity of your charger
To check whether the charger’s internal battery has enough
capacity to fully charge your hearing aids when you are mobile:
X Disconnect the charger from the electrical outlet.
X Briefly press the push button.
X The front LED indicates the
status of the charger’s internal
battery for 7seconds.
LED when you are mobile
Green
Internal battery has enough capacity to fully charge two
hearing aids.
Orange
Internal battery does not have enough capacity to fully charge
two hearing aids.
Blinking orange
Internal charger battery empty. Charging of hearing aids is
not possible.

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If the status LED does not light up when you press the button,
check the following:
• The charger is off. Press and hold the button for 5seconds to turn
on the charger.
• The charger’s internal battery is too low to display the status.
Connect the charger to an electrical outlet, wait several minutes
and try again.
Turning the charger on or off
When the charger is connected to an electrical outlet, it is
automatically turned on and cannot be turned off.
During mobile charging, press and hold the button for 5seconds
to turn the charger on or off.
• When the charger turns on, the status of the hearing aids
and the status of the charger’s internal battery are displayed
for 7seconds.
• When the charger turns off, the front LED lights up green and
fades out over a period of approximately 7seconds. Shut down
is complete after approximately 7seconds.
How you can use the charger
You can use your charger in three different ways.
Charging via electrical outlet
When the charger is plugged in or placed on a wireless Qi-charger,
it charges the hearing aids (if they are
placed in the charger) and it charges
the integrated battery at the same time.
As long as the charger is being charged
by an external power source, charger
LED shows the charging status of the integrated battery and the
LEDs for the hearing aids show the status of the hearing aids.
For wireless charging, the LEDs will turn off once charger and
hearing aids are fully charged.
Mobile charging
When you are mobile with no electrical outlet available, you can still
charge your hearing aids. Energy is fed
from the charger’s integrated battery into
your hearing aids. The charger must be
turned on to do so.
The charging status of charger and hearing
aids is shown by pushing the button or opening the lid.

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Safe keeping
When charging of hearing aids is completed, safely store your
hearing aids inside the charger with lid
closed.
In case you want to store the hearing aids
for a longer time, you can turn off the
charger. The charger can only be turned off
when there is no power source connected into the charger.
Charging hearing aids
X Place the right hearing
instrument in the charging
cup marked with an “R”,
and the left hearing
instrument in the charging
cup marked with an “L”.
X Close the charger’s lid.
X The hearing aids are
automatically turned off
and start charging. The
charging status is shown
for 7seconds.
If the status LEDs do not light up when you insert the hearing aids,
check the following:
• The hearing aids are not correctly placed. Push them slightly into
their charging cups or close the charger’s lid.
• The charger is turned off. Press and hold the button for 5seconds
to turn on the charger or connect the charger to an electrical
outlet.
• The charger’s internal battery is too low for mobile charging.
Connect the charger to an electrical outlet.
Charging status of hearing aids
The LED next to a hearing instrument indicates the charging status
of the hearing instrument.
Note that the status is only displayed
immediately after putting the hearing aids
in the charger, when you briefly press the
button or when you open the lid.
When the charger is off, no status is displayed at all.

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Hearing instrument LED
Pulsing green
Hearing instrument is being charged.
Green
Hearing instrument is fully charged.
LED is off
No hearing instrument is in the charger, hearing instrument
is not placed correctly, or charger is off.
Pulsing orange
Cooling phase. Charging is resumed when the device has
cooled down. Please refer to section “Troubleshooting”.
Blinking red
Hearing instrument error. Please refer to section
“Troubleshooting”.
Low power indication of the hearing aids
You will hear an alert signal to indicate the powercell is running
low. The signal will be repeated every 20minutes. Depending on
the usage of your hearing aids, you have approximately 1.5hours
to charge your hearing aids before they stop working.
Turning on and off hearing aids
You have the following options to turn your hearing aids on or off.
X Turning on: Take the instruments out of the charger.
X The startup melody is played in your hearing aids. The default
volume and hearing program are set.
X Turning off: Place the hearing aids in the charger.
Note that the charger must be on.

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Switching to standby mode
Via remote control, you can switch your hearing aids to standby
mode. This mutes the hearing aids. When you leave standby
mode, the previously used volume and hearing program are set.
NOTE:
• In standby mode, the hearing aids are not turned off completely.
They draw some power. Therefore we recommend to use
standby mode only for a short period of time.
• If you want to leave standby mode, but the remote control is
not at hand: Turn your hearing aids off and on again (by shortly
placing them in the charger until one or more LEDs light up).
Wait until the startup melody is played in your hearing aids.
This may take several seconds. Note that the default volume
and hearing program are set.
Inserting and removing the hearing aids
CAUTION
Risk of injury!
X Always wear the hearing instrument with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into the ear.
Inserting a hearing instrument:
X Identify right and left hearing instrument
so that you insert it in the correct ear.
Letters R and L indicate the side:
R=rightear
L= leftear
X Make sure the ClickSleeve is positioned correctly. The shape
should follow the shape of the hearing instrument.
X Hold the hearing instrument correctly before inserting it.

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The flap of the ClickSleeve should be pointing to the front side of
the ear.
X Hold the hearing instrument correctly before inserting it.
The flap of the ClickSleeve should be pointing to the front side of
the ear.
X Place the hearing instrument in the outer
ear and twist it slightly until it sits well.
X Open and close your mouth to avoid
accumulation of air in the earcanal.
If you have problems inserting the hearing instrument, use the
other hand to gently pull your earlobe downwards. This opens
the ear canal and eases insertion of the hearing instrument.
Removing a hearing instrument:
X Grip the hearing instrument with
two fingers and pull it out.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear
when removing the hearing instrument. If this happens,
have the ear piece removed by a medical professional.
Clean and dry your hearing aids after usage. Read more in section
“Maintenance and care”.

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Adjusting the volume
Your hearing aids automatically adjust the volume to the listening
situation.
X If you prefer manual volume adjustment, use a remote control,
an audio streaming device, or the Miracle-Ear® smartphone app
as a remote control.
An optional signal can indicate the volume change.
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing programs which
allow you to change the sound, if needed. An optional signal tone
can indicate the program change.
X To change the hearing program manually, use a remote control
option.
Refer to section “Hearing programs” for a list of your hearing
programs.
The default volume is applied.
SPECIAL LISTENING SITUATIONS
On the phone
When you are on the phone, turn the receiver
slightly so that it does not completely cover
your ear.
Telephone program
You may prefer a certain volume when using
the phone. Ask your Hearing Care Professional
to configure a telephone program.
Switch to the telephone program whenever you are on the phone.
If a telephone program is configured for your hearing aids, it is
listed in section “Hearing programs”.
Audio streaming with iPhone
Your hearing aids are Made for iPhone®hearing aids. This means
you can get phone calls and listen to music from your iPhone
directly into your hearing aids.
For more information about compatible iOS®devices, pairing,
audio streaming and other useful functions, contact your Hearing
Care Professional.

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Airplane mode for hearing aids
Airplane mode is when Bluetooth of your hearing aids is turned
off. In areas where the use of Bluetooth technology is not allowed
(e.g.on some airplanes), you can deactivate Bluetooth mode. This
turns Bluetooth in your hearing aids off temporarily. The hearing
aids still work without Bluetooth, however direct audio streaming
will not be possible and other functions will not be available.
X To deactivate or activate the Bluetooth mode, use the
smartphone app.
An alert tone indicates when Bluetooth mode is deactivated or
activated.
MAINTENANCE AND CARE
To prevent damage it is important that you take care of your hearing
aids and follow a few basic rules, which will soon become a part of
your daily routine.
Hearing Aids
Cleaning
Your hearing aids have a protective coating. However, if not cleaned
regularly you may damage the hearing aids or cause personal injury.
X Clean your hearing aids daily with a soft, dry tissue.
X Never use running water or immerse the devices
in water.
X Never apply pressure while cleaning.
X Do not use alcoholic solvent on the charging contacts.
X To avoid corrosion, use a soft and dry tissue to wipe off sweat or
liquid from the charging contacts or hearing aids before inserting
them in the charger.
X Ask your Hearing Care Professional for recommended cleaning
products, special care sets, or more information on how to keep
your hearing aids in good condition.

26 27
Drying
Use conventional products to dry your hearing aids. Ask your
Hearing Care Professional for recommended drying products and
for individual instructions on when to dry your hearing aids.
Storage
X Short-term storage (up to several days): Turn off your hearing aids
by placing them in the charger.
The charger must be on. If the charger is not on and you place
your hearing aids in the charger, the hearing aids are not turned
off.
X Note that when you turn off the hearing aids via a remote
control or smartphone app, the hearing aids are not turned
off completely. They are in standby-mode and still draw
some power.
Long-term storage (weeks, months, ...): First, fully charge your
hearing aids. Leave them in the charger with the lid closed. Once
the hearing aids are fully charged the charger and the hearing
aids are turned off automatically.
We recommend using drying products while storing the hearing aids .
If you need to store your hearing aids for more than 3 months, put
them in the charger and make sure the charger is turned off.
Observe the storage conditions in section “Operating, transport and
storage conditions”.
Earpieces
Cleaning
Cerumen (ear wax) may accumulate on the earpiece. This may
affect sound quality. Clean the earpiece daily.
For all types of earpieces:
X Clean the earpiece when you
take it out of the ear with a soft
and dry tissue. This prevents
the cerumen from becoming
dry and hard in the ear piece.
For ClickDomes or ClickSleeves:
X Squeeze the tip of the
earpiece.

Exchanging
Exchange standard earpieces approximately every three months.
Replace them sooner if you notice cracks or other changes. The
procedure for exchanging standard earpieces depends on the type
of earpiece.

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In section “Components and names,” your Hearing Care
Professional has marked your type of earpiece.
Exchanging ClickDomes
X To remove the old ClickDome,
follow the instructions on the
packaging of the ClickDomes.
X Take particular
care that the new
ClickDome clicks
noticeable in
place.
X Check the firm
fit of the new
ClickDome.
Exchanging ClickSleeves
Remove the ClickSleeves in one of the two ways explained below.
Tilt and click off:
X Grasp the ClickSleeve and
the hearing instrument
with your fingers
X Tilt the ClickSleeve to
snap it off.
Pull off inside out:
X Turn the ClickSleeve inside out.
X Grasp the Click Sleeve and
the hearing instrument with
your fingers, and pull the
ClickSleeve off.

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Attach a new ClickSleeve:
X Hold the ClickSleeve in one
hand and the hearing instrument
in the other hand.
X Point the flap on the ClickSleeve
towards the outer and upwards
curved “neck” of the hearing
instrument and snap them
together.
X Take particular care that the
new ClickSleeve clicks
noticeably in place.
CHARGER
Cleaning
NOTICE
Risk of injuries caused by electric shock!
X If cleaning is required, disconnect the charger
from the power supply.
X Clean the charger with a soft, dry tissue.
X Never use running water or immerse the charger in water.
X Do not sterilize or disinfect the charger.
Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for support.
Charger data
Under the removable silicone lining in the lid of the charger
is a label with symbols, serial number, CE mark and legal
manufacturer of the charger. Lift the lining from the lid with
your fingernail and pull it off. To reinsert, press around the
edges.

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Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
X Increase the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
X Reinsert the earpiece until it fits securely.
X Decrease the volume.
X Clean or exchange the earpiece.
Sound is distorted.
X Decrease the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits signal tones.
X Charge the hearing aid.
Hearing aid does not work.
X Turn the hearing aid on.
X Charge the hearing aid. Observe also the status LEDs on
the charger.
Consult your Hearing Care Professional if you encounter further
problems.
Troubleshooting for the charger
Problem and possible solutions
No LED lights are on.
X Check if the power supply is connected correctly.
LEDs are pulsing orange.
Charger has reached the temperature limit and is now in
a cooling phase. Charging is resumed after cooling down
(about 15minutes).
X Do not touch the hearing aids while the LEDs are pulsing
orange. The hearing aids may be hot.
X In case the charger enters cooling phase multiple times
during charging, please make sure to place the charger
in an environment that complies with the recommended
operating conditions.
Charger LED is blinking red.
X An error in the charger has occurred.
X Take the hearing aids out of the charger and disconnect
the charger from the power supply.
X Reconnect the charger to the power supply and re-insert
the hearing aids in the charging cups.
X If the LEDs are still blinking red:
X Take the hearing aids out of the charger and disconnect
the charger from the power supply.
Contact your Hearing Care Professional for support.

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Problem and possible solutions
Hearing instrument’s LED is blinking red.
An error in the hearing instrument has occurred.
X Take the respective hearing instrument out of the
charger and disconnect the charger from the power
supply.
X Contact your Hearing Care Professional for support.
Consult your Hearing Care Professional if you encounter
further problems.
FOR HEARING AIDS WITH TELECOIL
Audio induction loops
Some telephones and public places like theaters offer the
audio signal (music and speech) via an audio induction loop.
With this system, your hearing aids can directly receive the
desired signal – without distracting noise in the environment.
You can usually recognize audio induction
loop systems by certain signs.
Whenever you are in a place with an audio induction loop:
X Switch to the telecoil program.
X If a telecoil program is configured for your hearing aids, it is
listed in section “Hearing programs”.

36 37
FURTHER INFORMATION
Accessories
The type of available accessories depends on the instrument
type. Examples are: a remote control, an audio streaming device,
or the Miracle-Ear® smartphone app as a remote control.
Consult your Hearing Care Professional for further information.
Operating, transport and storage conditions
Note that you have to charge the hearing aids at least every
6months. For details refer to section “Maintenance and care”.
Hearing aids:
Operating conditions Discharging Charging
Temperature 0to50°C
(32to122°F)
10to35°C
(50to95°F)
Relative humidity 5to93% 5to93%
Atmospheric pressure 700 to 1060
hPa
700 to 1060
hPa
Charger:
Operating conditions USB-Charging QI Charging
Temperature 10to35°C
(50to95°F)
10to30°C
(50to86°F)
Relative humidity 5to93% 5to93%
Atmospheric pressure 700 to 1060
hPa
700 to 1060
hPa
During extended periods of transport and storage, please observe
the conditions below.
Hearing aids:
Storage Transport
Temperature
(recommended)
10to25°C
(50to77°F)
-20to60°C
(-4to140°F)
Temperature
(maximum range)
10to40°C
(50to104°F)
-20to60°C
(-4to140°F)
Relative humidity
(recommended)
20to80% 5to90%
Relative humidity
(maximum range)
10to80% 5to90%
Atmospheric pressure 700 to 1060
hPa
700 to 1060
hPa

38 39
Charger:
Operating conditions USB-Charging QI Charging
Temperature 10to40°C
(50to104°F)
-20to60°C
(-4to140°F)
Relative humidity 20to80% 5to90%
Atmospheric pressure 700 to 1060
hPa
700 to 1060
hPa
WARNING
Risk of injury, fire or explosion during shipment.
X Ship power cells, hearing aids and/or charger according
to local regulations.
Disposal information
NOTICE
X To avoid environmental pollution, do not throw powercells,
hearing aids or charger into household trash.
X Recycle or dispose of powercells, hearing aids or charger
according to local regulations.
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for
warranty service at an authorized service center will be repaired or
replaced with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and
tear or mistreatment of the instrument such as physical shock,
excessive wax build-up, or tampering with the instrument, any of
which voids all warranties. Your Hearing Care Professional may
charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service
cent. Service performed by unauthorized service depots voids this
warranty, and repairs so necessitated will be done on a parts and
labor cost basis.
Please refer to the warranty card included with your hearing aids for
warranty period effective dates.
Your hearing aids may have additional loss and damage coverage.
Please consult your Hearing Care Professional to determine if this is
applicable to your hearing aids.