Miracle-Ear EarENERGY 5 RIC R EV User manual

www.miracle-ear.com
Miracle-EarENERGY™
5/4/3/2 RIC R EV
Rechargeable Receiver-In-Canal User Manual

Table of ContentsTable of Contents
32
Overview
Miracle-EarENERGY™5/4/3/2 RIC R EV . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Preparation
Charging Your Hearing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Insertion and Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operation
Power On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Auto On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
M-E Mode™. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Battery Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Memory Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Custom Tinnitus™Level Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Custom Tinnitus™Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Adjustment
Mobile Phone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Pairing with an iOS®Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Pairing with an Android™Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Hearing Aid Care
Hearing Aid Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Charger Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Tips for Better Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Regulatory Information
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
FDA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Hearing Aid
Hearing Aid
Miracle-EarCHARGE™start RIC/BTE AV

Miracle-EarENERGY™RIC R EVMiracle-EarENERGY™RIC R EV
54
Features, Controls and Identification
1. Hearing aid
2. Cable
3. Receiver
4. Microphones
5. Rocker switch (user control)
6. Location of left/right side hearing aid indicator
RED is for right ear, BLUE is for left ear
7. Retention lock
8. Location of manufacturer’s name and model name
9. Location of left/right side receiver indicator
10. Charging contacts
11. Location of serial number
12. Instant fit earbud
13. Custom earmold (optional)
14. RIC custom power earmold (optional)
4
1
2
3
5
7
6
8
9
10
11
12
13
14

Charger OverviewCharger Overview
76
Features, Controls and Identification
1. Desiccant Puck Holder
2. Cleaning Brush
3. Earbud/Earmold Reservoir
4. Charging Ports/Posts
5. Hearing Aid Charging LEDs
6. Power Supply Port/Power Cord
4
5
3
2
1
6

PreparationPreparation
98
Charging Your Hearing Aids
• Place your Miracle-EarENERGY™RIC R EV
hearing aids into charging ports with
earbuds/earmolds resting in the reservoir
• Your hearing aids will turn off automatically and begin to
charge, so long as your charger is plugged into an external
power source (i.e. wall outlet).
• Your hearing aids will automatically power on when removed
from the charger, so long as your charger is plugged into an
external power source (i.e. wall outlet).
• Upon plugging the charger into an external power source
(i.e.wall outlet), the hearing aid charging LEDs will turn on for
a few seconds to indicate connection to the power source.
• To illuminate the front LEDs, remove a hearing aid from its
charging port/post for three seconds and then re-insert it.
LEDs illuminate for 10 seconds before turning off.
• The LEDs corresponding to each hearing aid:
–Glowing Green = Charging
–Solid Green = Fully Charged
–Blinking Red = Fault State. To reset, remove the hearing aids
from charger, wait until LED turns off and re-insert aids. If
Fault State continues, call your Miracle-Ear®Hearing Care
Professional.
• Charging occurs with the lid open or closed; your hearing
aids will be fully charged in under 3 ½ hours.
• It is safe to store hearing aids in the charger after they are fully
charged and any time that you are not wearing them.
• If you will not be wearing your hearing aids for an extended
period of time (i.e. weeks), remove your hearing aids from the
charging ports/posts. You will need to manually power off the
hearing aids by pressing the user control on each hearing aid
for three seconds.
• The desiccant puck provided with the Miracle-EarCHARGE™
start will be effective for 3–6 months depending on moisture
in the hearing aids and humidity. When the desiccant puck
fades from blue to white, it should be replaced.

PreparationPreparation
1110
Insertion and Removal
To insert the earbud or earmold:
1. Hold the cable at the bend in front of the
receiver with your thumb and forefinger.
Gently insert the receiver into your ear canal.
2. Wrap the hearing aid over the top of your ear,
carefully placing it behind your ear.
3. Place the retention lock inside the bowl of
your ear.
To remove the earbud or earmold:
• Remove the retention lock from the bowl of
your ear.
• Remove the hearing aid from behind your ear.
• Grasp the receiver with your thumb and
forefinger. Gently pull out of your ear canal.
Do not pull with the hearing aid case, as this may
damage the connection.

2
3
Helpful Hints
• Minor irritation and/or inflammation may occur as your ear
becomes accustomed to having an object in it; if so, please
contact your Miracle-Ear®Hearing Care Professional.
• There are several different sizes of earbuds and custom
earmolds that may be more comfortable.
• If an actual allergic reaction occurs, alternative earmold
materials are available; contact your Miracle-Ear Hearing Care
Professional.
• Severe swelling, discharge from the ear, excessive wax or
other unusual conditions warrant immediate consultation with
a physician.

Operation
13
Preparation
12
Power On & Off
ON - The hearing aids will power on automatically after removing
them from the charger. There is a delay that allows you time
to insert your hearing aid into your ear.
ON - If the hearing aid is manually powered off, pressing the top
of the rocker switch will power it on. The delay still exists to
give you time to insert the hearing aid into your ear.
OFF - The hearing aids will power off automatically when placed in
the charging port. Charging will proceed.
OFF - The hearing aids can be powered off manually by pressing
either the top or bottom rocker switch for three seconds.
Auto On/Off
Your hearing aid may support the ability to automatically go into
a low-powered state to conserve battery.*This control can be
configured by your Miracle-Ear®Hearing Care Professional.
Place your hearing aid on a flat, stable surface (e.g., a table) with
your earmold or earbud facing upwards and it will go into a low-
powered state after about 15 minutes. To resume normal hearing
aid function, pick up your hearing aid and place it in your ear. Your
hearing aid will detect this motion and switch back on
again. You may hear a tone indicating that your hearing
aid is powered on.
User Controls
Your hearing aid’s user control may have been
customized by your Miracle-Ear Hearing Care
Professional . Ask your Miracle-Ear Hearing Care
Professional how the user control on your hearing aid is set.
*Going into a low-powered state helps conserve battery consumption when used with rechargeable
hearing aids that are charged on a daily basis.

OperationOperation
1514
Available User Control Functionality
The user control on your hearing aid can
respond differently depending on how long
you activate (press) the button. Your hearing
aid is capable of having one function assigned
to a short press (press and release) and one
function assigned to a long press (press and
hold). The options selected on page 16 indicate
how your particular user controls are configured.
Tap Gesture
Your hearing aid may support an additional user control. This
control can be configured by your Miracle-Ear®Hearing Care
Professional.
Once configured, while the hearing aid is in your ear simply
double tap directly on the top of your ear with one or two fingers.
M-E Mode™
M-E Mode™works to identify and create a temporary, real-
time adjustment tailored for challenging environments.
Upon activation, your devices use an environmental scan to
bring comfort and clarity. Ask your Miracle-Ear®Hearing Care
Professional for more information.
Assigned User Control Settings
Short Press
(Press & Release)
Long Press
(Press & Hold) Tap Gesture*
Volume Control
Memory Change
Mute
Custom Tinnitus™Level
Start/Stop Accessory
Streaming
Accessory Volume
M-E Mode™
*Hearing aid may support

OperationOperation
1716
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume level
(Volume Home) determined by your Miracle-Ear®Hearing Care
Professional. If sounds are generally too loud or too soft, please
contact your Miracle-Ear Hearing Care Professional for advice and
adjustment.
Rocker Switch Volume Control
If your rocker switch is configured to control volume, pressing the
top part of the switch increases the volume while pressing the
lower portion of the switch decreases volume.
Volume Control Indicators
Your Miracle-Ear®Hearing Care Professional may enable audible
indicators, which highlight the current volume position.
Volume Level Tone
Volume Max 5 Beeps •••••
Volume Step(s) Short Tone –
Volume Home
(Power-on volume level) 3 Beeps •••
Volume Step(s) Short Tone –
Volume Min Single Beep —
My hearing aid is configured with the following control:
Press and Release Volume Control
Press and Hold Volume Control

OperationOperation
1918
Battery Indicators
An indicator will sound when the battery voltage is low. You have
approximately 30 minutes*of battery life remaining. An indicator
may also sound just before the battery stops working.
Memory Change
Your Miracle-Ear®Hearing Care Professional may create multiple
memories within your hearing aid. These additional memories can
be accessed by activating the user control on your hearing aid.
If your user control is configured for memory changes, each time
you activate the user control, the memory of your hearing aid will
increment through the available memories.
Memory Indicators
Your Miracle-Ear Hearing Care Professional may enable an audible
indicator, which is presented while making a memory change.
The indicator defaults to a voice identifying which memory your
hearing aid is in.
*Actual time between low battery indicator and shut down will vary depending on environmental noise
levels and your use of the product.
Mute
If your hearing aid is configured with mute functionality, a long press
and hold of the user control will mute your hearing aid. If enabled
by your Miracle-Ear®Hearing Care Professional, you may hear an
indicator prior to the hearing aid muting. To unmute your hearing
aid, press the button again and audio will be restored.
Custom Tinnitus™Level Control
Your user control can also adjust the level of your Custom Tinnitus™
stimulus. Please refer to the section labeled Custom Tinnitus™
Technology (page 24) for further information.
Directional Settings
Your hearing aid has directional microphones to help improve
speech understanding in noisy situations. Ask your Miracle-Ear
Hearing Care Professional about your particular directional settings.

OperationOperation
2120
Telephone Use
Some hearing aids can be customized with features to help you
effectively communicate on the telephone. Ask your Miracle-Ear®
Hearing Care Professional about your telephone solution.
My hearing aids have the following telephone setting(s):
Automatic Telephone Memory and Automatic Telecoil.
See below.
Manual Telephone Memory and Manual Telecoil.
See next page. (Memory # ________________ )
None
Automatic Telephone Memory and Automatic Telecoil
These options activate the telephone memory automatically when
used with a hearing aid-compatible telephone. To use, place the
telephone receiver on your ear as you normally would and the
hearing aid will automatically select the telephone memory. It
might be necessary to move the telephone receiver slightly to find
the best reception. Once the telephone is removed from the ear,
the hearing aid will switch back to the last used memory.
NOTE: Consult with your Miracle-Ear®Hearing Care Professional
if your hearing aid does not switch to the telephone memory
automatically, if it is enabled.
Manual Telephone Memory and Manual Telecoil
Manual access allows you to switch the hearing aids into a
telephone or telecoil memory, as needed. Ask your Miracle-Ear
Hearing Care Professional which memory you should access for
manual telephone use.
General Telephone Use
Some hearing aids work best by holding the
phone close to, but not fully covering your ear.
In some instances, if you encounter whistling
(feedback), tilt the receiver at an angle until the
whistling stops. Additionally, the hearing aid in
the non-phone ear (ear opposite the phone)
may switch to a telephone setting to reduce
background sounds. Your Miracle-Ear Hearing
Care Professional can provide instructions and
techniques for your specific needs.

23
Operation
22
Custom Tinnitus™Technology
Ear-to-Ear Phone Streaming
The telephone memory in your hearing aid may be equipped
with an ear-to-ear phone streaming option. When you enter
your telephone memory, the audio from your telephone will be
streamed from the phone ear’s hearing aid to the opposite ear’s
hearing aid. This allows you to hear the telephone conversation in
both ears. Ask your Miracle-Ear®Hearing Care Professional about
your particular telephone settings.
Custom Tinnitus™Technology
Custom Tinnitus™Technology can be used as part of a tinnitus
treatment program. Custom Tinnitus™Technology plays a tinnitus
stimulus through the hearing aid. The tinnitus stimulus
is programmed according to your hearing loss, and your
Miracle-Ear®Hearing Care Professional can adjust the settings of
the tinnitus stimulus to meet your needs.
Rocker Switch Tinnitus Stimulus Control
If your rocker switch is configured for Tinnitus Stimulus Control,
pressing the top part of the switch increases the stimulus level
while pressing the bottom part of the switch decreases the
stimulus level.
My hearing aid is configured with the following control:
Press and Release Tinnitus Stimulus Control
Press and Hold Tinnitus Stimulus Control

AdjustmentAdjustment
2524
Mobile Phone Use
Your hearing aid is designed to work with a smartphone. When
the hearing aid is paired and powered on, incoming phone
calls will route automatically to your hearing aid. When your
hearing aid is not powered on, incoming calls route only to your
smartphone.
iOS®allows you to select a preference for how audio (call audio
and media audio) is routed from your smartphone to your
hearing aids.
Pairing Your Hearing Aid with an iOS®Device
To adjust your hearing aid with your iOS device, you must pair
the two together so they can communicate. Please follow the
instructions to pair your iOS device and your hearing aid.
1. Ensure Bluetooth®is enabled on your iOS device. Within the
Settings menu go to Bluetooth and toggle to On.
2. Turn your hearing aids off and back on. This puts the hearing
aids in pairing mode.
3. Within the Settings menu go to Accessibility > Hearing
Devices.
• You will see your hearing aid names listed when the iOS®
device first discovers your hearing aids.
• If they do not appear in the “Devices” list within 5–7
seconds, tap Accessibility in the upper left corner, then tap
Hearing Devices.
4. Tap on the hearing aid name to connect your hearing aids to
the iOS device.
5. You will see two pairing requests (one for each hearing aid).
Select Pair for each request. These requests may be several
seconds apart.
6. When pairing is complete, your hearing aid name will change
from black to blue.
You are now ready to use your iOS device to adjust your hearing
aid. You can adjust either with the native iOS controls or with the
Miracle-Ear®app.

AdjustmentAdjustment
2726
To access the native iOS®hearing aid controls, triple-click the
Home button (iPhone 8 or earlier) or the side button (iPhone
X and newer) on your iOS device. For additional configuration
options, please consult Apple support. From this screen you can
adjust the volume, select memory or use your iOS device as a
remote microphone.
Select Start Live Listen to stream the iOS device microphone input
directly into your hearing aid. Point the iOS device microphone
toward the audio source.
To minimize background noise and provide the best signal, place
the iOS device as close to the source as possible.
Right Volume/Left Volume allows you to increase and decrease
volume for each hearing aid individually.
Turn off Adjust Independently to make changes to both hearing
aids simultaneously.
Normal indicates the name of a memory setting in the hearing aid.
You can select from any memories shown in the list to change the
hearing aid to that memory setting.
Pairing Your Hearing Aid with an Android™Device
To adjust your hearing aid with your Android™device, you must
pair the two together so they can communicate. Please follow the
instructions to pair your device and your hearing aid.
1. Tap the Settings icon on your device.
2. Ensure Bluetooth®is On.
3. Turn your hearing aids off
4. When the hearing aids are discovered, you will see two
available devices.
5. Tap one hearing aid to pair the device with the phone. Under
Paired devices, an ear icon will appear, and status will display
as “Connected.”
6. Tap the second hearing aid to pair. When complete, the two
listings will be combined into one ear icon.

Hearing Aid Care
29
Adjustment
28
Accessories
There are several accessories that allow you to control and
maximize the full potential of your hearing aids. Available
functionality includes:
• Ability to adjust your hearing aids using a remote control
• Ability to transmit television audio directly to your hearing aids
• Ability to transmit remote microphone audio directly to your
hearing aids
Consult with your Miracle-Ear®Hearing Care Professional to
determine which accessories may be best for you.
Hearing Aid Care
Keep your hearing aid clean at all times. Heat, moisture and
foreign substances can result in poor performance.
• Use a cleaning brush or soft cloth to clean debris from around
the user control and microphone; inspect the receiver, earbud
and wax guard regularly.
• Never use water, solvents, cleaning fluids or oil to clean your
hearing aid.
Your Miracle-Ear®Hearing Care Professional can provide further
information on additional maintenance procedures for your
hearing aid, if needed.
Receiver Wax Guards
RIC hearing aids integrate disposable earwax protection. The
innovative wax guards prevent earwax accumulation in the hearing
aid receiver. When you need to replace your wax guards, please
follow these instructions on the next page.

Hearing Aid CareHearing Aid Care
3130
1. Insert empty end
of the application
stick straight into
used wax guard in
hearing aid.
2. Pull straight out (do
not twist) on stick to
remove used wax
guard.
3. Use opposite end
of stick to firmly
insert clean wax
guard straight into
hearing aid.
4. Pull straight out (do
not twist) to remove
stick and discard.
1 2
3
4
Helpful Hints
• Do not take apart your hearing aids or insert the cleaning
tools inside them.
• When not in use, place your hearing aid in the storage
container and store:
– In a dry, safe place
– Away from direct sunlight and heat to avoid extreme
temperatures
– Where you can easily find them
– Safely out of reach from children and pets

Hearing Aid CareHearing Aid Care
3332
Charger Care
• Keep your charger clean. Heat, moisture and foreign materials
can result in poor performance.
– Using the provided cleaning brush keep the charging ports/
posts and hearing aid microphones clear of debris.
– Do not use water, solvents or cleaning fluids to clean the
charger.
– Keep lid closed as much as possible to avoid dust and
debris build-up.
– Store your charger in a clean and dry location, such as a
dresser or shelf rather than the bathroom or kitchen.
• To ensure the longest life of your rechargeable hearing aid
batteries:
– Fully charge hearing aid batteries every night.
– Do not expose to excess heat, i.e. do not store on a window
sill or in a hot car.
Service and Repair
If, for any reason, your hearing aid does not operate properly, do
NOT attempt to fix it yourself. Not only are you likely to violate any
applicable warranties or insurance, you could easily cause further
damage.
Should your hearing aid fail or perform poorly, check the guide
on the next page for possible solutions. If problems continue,
contact your Miracle-Ear®Hearing Care Professional for advice and
assistance. Many common problems may be solved in-store with
your local Miracle-Ear Hearing Care Professional.

Hearing Aid CareHearing Aid Care
3534
RIC Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Not Loud Enough
Blocked earmold/
tubing/earbud
Clean or replace wax
guard as needed
Hearing change Contact your Miracle-Ear®
Hearing Care Professional
Debris buildup Clean both microphone
and receiver with brush
Inconsistent
Performance
Restart required
Place in charger until
charging begins and then
remove-this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace wax
guard as needed
RIC Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Unclear, Distorted
Performance
Restart required
Place in charger until
charging begins and then
remove-this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace wax
guard as needed
Defective hearing aids Contact your Miracle-Ear®
Hearing Care Professional
Dead
Hearing Aid
Charge required
Place in your charger
until the LEDs stop blinking
and become solid
Blocked earmold/
tubing
Clean or replace wax
guard as needed
Crimped tubing Contact your Miracle-Ear
Hearing Care Professional

Hearing Aid CareHearing Aid Care
3736
Charger Troubleshooting Guide Charger Troubleshooting Guide
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
No LED indicator
when hearing aids
are inserted into the
charging port/post
Incorrect hearing aid
orientation
Reposition your hearing aids
in the charging port/post.
Charger is not
plugged into an
external power
source (i.e. wall
outlet)
Connect the power supply
cord to your charger and
plug into an external power
source (i.e. wall outlet). The
hearing aid charging LEDs
will turn on for a few seconds
to indicate connection to the
power source. If they do not,
contact your Miracle-Ear®
Hearing Care Professional.
Red blinking LED next
to charging
port/post
Fault occurred
Remove your hearing aids
from the charging port/
post, wait until the LED turns
off, then re-insert. If the red
blinking LED persists, contact
your Miracle-Ear Hearing
Care Professional.
SYMPTOM POSSIBLE
CAUSES
SOLUTIONS
Hearing aids whistling
in the charger
Incorrect hearing aid
orientation/insertion
Reposition your hearing
aids in the charging ports/
posts. Confirm that the
charging LED begins to
glow.
Charger is not
plugged into an
external power
source (i.e. wall
outlet)
Your charger may not be
plugged into an adequate
external power source (i.e.
wall outlet). Test another
wall outet or power
supply to ensure charger
is powered. If you do not
have access to an external
power source, push and
hold the hearing aid’s user
control for three seconds to
turn off.

Tips for Better CommunicationTips for Better Communication
3938
Your Miracle-Ear®Hearing Care Professional will recommend an
appropriate schedule to help you adapt to your new hearing aid. It
will take practice, time and patience for your brain to adapt to the
new sounds that your hearing aid provides. Hearing is only part
of how we share thoughts, ideas and feelings. Reading lips, facial
expressions and gestures can help the learning process and add
to what amplification alone may miss.
Please review the following simple communication tips:
For You
• Move closer to and look at the speaker
• Sit face-to-face in a quiet room
• Try different locations to find the best place to listen
• Minimize distractions
• Background noises may be frustrating at first; remember, you
have not heard them for a while
• Let others know what you need; keep in mind that people
cannot “see” your hearing loss
• Develop realistic expectations of what your hearing aids can
and cannot do
• Better hearing with hearing aids is a learned skill combining
desire, practice and patience
For Your Family and Friends
Your family and friends are also affected by your hearing loss.
Request that they:
• Get your full attention before beginning to speak
• Look at you or sit face-to-face in a quiet room
• Speak clearly and at a normal rate and level; shouting can
actually make understanding more difficult
• Rephrase rather than repeat the same words; different words
may be easier to understand
• Minimize distractions while speaking