Mitel 5324 User manual

Q u i c k R e f e r e n c e G u i d e
Mitel 5324 Quick Reference Sheet
What Do These Keys Do?
Softkeys (3)
Used to select/activate a feature that appears in
the display. These keys are unlabelled
because they will do different things at different
times
UP/DOWN Arrow Keys:
Used to turn volume of caller up & down when
on a call and to adjust the ringer volume.
Speaker:
Used to activate/deactivate loudspeaker.
Mute:
Enables Mute, for phone’s handset, headset or
hands-free microphone.
Superkey:
Used for programming Personal keys and
accessing various features.

Cancel:
Used to cancel your last action.
Redail:
Used to redial the last external number you
dialled.
Hold:
Used to hold calls (not used for transfer).
Trans/Conf:
Used for enquiry, transfer and conference calls.
Message:
Used to send and receive messages.
Personal Keys (24)
These keys may be programmed as LINE,
GROUP, STATUS, SPEEDCALL or FEATURE
keys, however the bottom Right key is your
prime key and cannot be changed - this is your
extension.

Q u i c k R e f e r e n c e G u i d e
Answering Calls
To answer a call you may pick up the handset and/or press the flashing key or press
[SPEAKER]
Internal:
Single ring, prime key flashes, pick up handset, or press
flashing key, or press [SPEAKER]. Display shows who is
calling you before you answer.
External:
Double ring, prime or line key flashes, pick up handset or
press [SPEAKER] and/or press flashing key.
Calls Forwarded to You:
Display shows “from XXXX”, answer as above.
Call Waiting –What Can You Do (Only Available if Programmed on Feature Keys)
While on a call, you hear call waiting tone, you can either hang up and take the waiting
call or press [TRADE] - this holds your current call and brings the waiting call through
Press [TRADE] again to hold the new call and reconnect to your original call
Someone Answer That Phone
Group Pick up:
Lift handset and press PICK UP feature key or *6
To answer any ringing extension
Dial **6 plus the ringing extension number.
Need To Make A Call
Operator Call
Dial 0
Making Internal/Network Calls
Dial the Extension Number you require.
Making External Calls
Dial 9and the required telephone number or
Dial System Speedcall code XXXX or
Press [PHONEBOOK] to look-up internal & system
speedial numbers or
Dial Personal Speedcall code: *1(00-09) or
Press [REDIAL] key for Last Number Redial.
Hold on I’ll Find Out
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.

Q u i c k R e f e r e n c e G u i d e
What Is Their Extension Number?
Press “PHONEBOOK”, use dialpad to display first few letters of the name you want to
look up, press “LOOK UP”, use “NEXT” if required and when the correct name appears
in the screen press the “CALL” key.
I’ll Put You Through
To make an enquiry/transfer a call: press [TRANS/CONF] (caller is automatically
held), dial required extension number, wait for answer if necessary and either hang up or
press RELEASE feature key or HANG-UP to transfer the call - or press [CANCEL] to
return to original call.
Let’s Speak To… As Well
Setting up an outgoing conference:
With a call in progress, press
[TRANS/CONF], dial the next person, when they
answer, speak privately if required, and when ready,
press [TRANS/CONF] again - a conference
is established.
Repeat above steps to add additional parties to the
conference (maximum of 8).
Setting up an Incoming
Conference:
With a call in progress on line 1, line 2 - 8 will flash
slowly to indicate an incoming call, press
[HOLD], select second line to answer call and
speak privately, press [HOLD], go back to
original call on line 1, then press “ADD HELD”
softkey below display, then select line 2 that was
held, a 3 party conference is now established
To add a further incoming call to your conference,
while connected to conference call on line 1, line 2 -
8 will flash slowly to indicate an incoming call, press
[HOLD], select second line to answer call and
speak privately, press [HOLD], go back to
original call on line 1, then press “ADD HELD”
softkey below display, then select line 2 that was
held, you have a 4 party conference
Continue above steps to add additional incoming
parties to the conference (maximum of 8)

Q u i c k R e f e r e n c e G u i d e
Can’t Get Through
If the extension you are calling is busy or there is no answer
Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or
Press “CALLBACK” and hang up. When the extension is free or is next used an
automatic callback will take place or
To Cancel ALL Callbacks: - Press #6 or
To Cancel an Individual Callback: - Press ##6 & extension number or
Press “WAIT” and do not hang up - the busy extension will hear call waiting tone and can
swap to your call, or when they hang up their telephone will ring.
Message Light Is Flashing
Press [MESSAGE], press “YES”, the name of the caller is shown, press “MORE” for
date and time, and press “CALL” to be connected.
Going Somewhere
Calls may be forwarded immediately, when you are busy or if you don’t answer and may
be switched on or off using the [Superkey] and following the prompts, or by dialling
feature access codes shown.
ALWAYS
*81 + destination, forwards all calls to destination
B-INT/EXT
*85 + destination, forwards all calls if you are busy
NA-INT/EXT
*88 + destination, forwards all calls on no answer
To CANCEL dial above code without dialling the destination.
Secretarial Service
This facility allows the Secretary to control the call forwarding facility from his/her phone.
A DSS/BLF key may be programmed for manager’s phone.
To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension
number or press pre-programmed key.
To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension
number or press pre-programmed key.

Q u i c k R e f e r e n c e G u i d e
Programming Personal Keys
Personal Keys may be programmed as SPEEDCALL OR FEATURE keys.
Press [SUPERKEY], press the Personal Key to be programmed, press “CHANGE”, press
No until the desired option is displayed, press “YES” - KEY SAVED appears in the
display, press [SUPERKEY] to exit.
Programming Personal Speedcalls (00-09)(if available)
Dial #1 (00-09) 9 plus complete telephone number to be stored hang up.