Mitel ONS/Analog Telephone User manual

ONS/Analog Telephone
User Guide

3100 ICP - 4.0

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Contents
PREFACE 
CALL BASICS 
0DNLQJDQG$QVZHULQJ&DOOV 
6\VWHP+ROG 
&DOO7UDQVIHU 
7KUHH3DUW\&RQIHUHQFH 
USING FEATURES 
$FFRXQW&RGHV 
$ODUP&DOOV 
&DOO LYHUW 
&DOO3DUN3LFNXS 
LUHFWHG&DOO3LFNXS 
R1RW LVWXUE 
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ7RQH 
([WHUQDO LYHUW 
)ROORZ0H 
)ROORZ0H,P+HUH 
*URXS&DOO3LFNXS 
,QWUXGH 
/RXGVSHDNHU3DJLQJ 
0HVVDJH:DLWLQJ 
0)0XOWL)UHTXHQF\7RQH LDOOLQJ 
1LJKW6HUYLFH3LFNXS 
3,13HUVRQDO,GHQWLILFDWLRQ1XPEHU&RGHV 
6\VWHP6SHHG&DOO1XPEHUV 
FEATURE ACCESS CODES 


PREFACE
7KLVJXLGHLVIRUVLQJOHOLQHWHOHSKRQHV,WH[SODLQVKRZWRXVHWKHWHOHSKRQHDQGLWVV\VWHPIHDWXUHV
6\VWHPIHDWXUHVDUHWKHVSHFLDOIXQFWLRQV\RXUWHOHSKRQHZLOOSHUIRUPLQDGGLWLRQWRPDNLQJDQG
UHFHLYLQJFDOOVVXFKDVWUDQVIHUULQJDFDOORUSXWWLQJDFDOOHURQKROG<RXUSKRQHPD\SURYLGHRWKHU
V\VWHPLQGHSHQGHQWIHDWXUHVZKLFKDUHQRWGHVFULEHGLQWKLVJXLGH&RQVXOWWKHGRFXPHQWDWLRQ
VXSSOLHGE\WKHPDQXIDFWXUHURIWKHSKRQHIRULQIRUPDWLRQDERXWVXFKIHDWXUHV
CALL BASICS
Making and Answering Calls
To make a call:
 /LIWWKHKDQGVHW
 LDOWKHQXPEHU
To answer a call:
z
/LIWWKHKDQGVHW
System Hold
:LWK6\VWHP+ROGDQ\H[WHQVLRQXVHUFDQSLFNXSWKHKHOGFDOOLIWKH\KDYHD'66%/)NH\
SURJUDPPHGIRUWKHKROGLQJH[WHQVLRQ
To place a call on System Hold:
z
4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
z
5HSODFHWKHKDQGVHW
To retrieve a call from System Hold:
 /LIWWKHKDQGVHW
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH


Call Transfer
7KLVIHDWXUHDOORZV\RXWRPRYHDFDOOIURP\RXUH[WHQVLRQWRDQRWKHU
To Transfer an active call:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 LDOWKHQXPEHURIWKHWKLUGSDUW\
 RRQHRIWKHIROORZLQJ

7RFRPSOHWHWKH7UDQVIHUKDQJXS

7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ
Three-Party Conference
7KLVIHDWXUHDOORZV\RXWRVHWXSDFRQIHUHQFHFDOOFRQVLVWLQJRI\RXUVHOIDQGWZRH[WHQVLRQXVHUVRU
DQRWKHUH[WHQVLRQXVHUDQGDQH[WHUQDOFDOO
To form a Conference when a two-party call is already in place, or to add another party to an existing
Conference:
 4XLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFKRUSUHVVWKH5(&$///,1.RU)/$6+EXWWRQLI
DYDLODEOH
 LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 LDORUDQRWKHUGLJLWDVGHWHUPLQHGE\WKH6\VWHP$GPLQLVWUDWRU
To leave a Conference:
z
+DQJXS
USING FEATURES
Account Codes
$QDFFRXQWFRGHLVDVHULHVRIGLJLWVWKDW\RXDVVLJQWR\RXULQFRPLQJRURXWJRLQJFDOOVXVXDOO\IRU
ELOOLQJRUDFFRXQWLQJSXUSRVHV7KHFRGHLGHQWLILHVWKHDFFRXQWLQWKHFDOOUHFRUGVWKDW\RXUV\VWHP
NHHSV
$FFRXQWFRGHVPXVWEHEHWZHHQWKUHHDQGWZHQW\GLJLWVORQJDQGLQWKHUDQJH
&RGHLVUHVHUYHGIRUFDOOSULYDF\XVLQJLWVWRSVWKHFRPSOHWH
WHOHSKRQHQXPEHUIURPDSSHDULQJLQWKHFDOOUHFRUGV
To assign an account code to an outgoing call:
 LDO
 LDOWKHUHTXLUHG$FFRXQW&RGHIROORZHGE\
 $FFHVVDOLQHDQGGLDOWKHH[WHUQDOQXPEHU


Alarm Calls
<RXFDQVHWXSDQDODUPZDNHXSRUUHPLQGHUFDOOWRULQJDW\RXUH[WHQVLRQDWDVSHFLILHGWLPH<RX
PXVWDQVZHUDULQJLQJDODUPFDOOEHIRUH\RXFDQFRQWLQXHZLWKDQ\RWKHURSHUDWLRQDW\RXUH[WHQVLRQ
:KHQ\RXUHFHLYHDQDODUPFDOO\RXUH[WHQVLRQULQJVIRUXSWRVHFRQGVGHIDXOWRUXQWLO\RX
DQVZHUWKHFDOO,I
\
RXGRQRWDQVZHUWKHFDOOZLWKLQWKLVWLPH
S
HULRG
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RXUH[WHQVLRQULQ
J
VD
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DLQHYHU
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PLQXWHVGHIDXOWWKLVSURFHVVLVUHSHDWHGXSWRDPD[LPXPRIWHQWLPHVRUXQWLO\RXDQVZHU\RXU
DODUPFDOO
1RWH$ODUPFDOOVGRQRWUHSHDWRQVXFFHVVLYHGD\VZKLFKPHDQVWKDW\RXPXVWVHWXSWKHDODUPFDOO
GDLO\
To set up an Alarm Call from your extension:
 LDO
 LDOWKHWLPHXVLQJWKHKRXUFORFN
<RXKHDUGLDOWRQHLQGLFDWLQJWKDWWKHDODUPLVVHW
To cancel an Alarm Call:
z
LDO


Call Divert
,QFRPLQJLQWHUQDODQGH[WHUQDOFDOOVSUHVHQWHGDW\RXUH[WHQVLRQFDQEHGLYHUWHGLQWKHIROORZLQJ
ZD\V
z
LYHUW$OOGLYHUWVDOO\RXUFDOOVWRDQRWKHUGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSZLWKRXWILUVW
ULQJLQJ\RXUH[WHQVLRQ
z
LYHUWZKHQ1R$QVZHURU%XV\GLYHUWV\RXUFDOOVWRDQRWKHUGHVWLQDWLRQZKHQ\RXGRQWDQVZHU
\RXUSKRQHRUZKHQ\RXDUHRQDQRWKHUFDOO
z
)ROORZ0HDQG)ROORZ0H,P+HUHGLYHUWV\RXUFDOOVWRDQRWKHUH[WHQVLRQZKHUH\RXZLVKWR
WDNH\RXUFDOOV6HH)ROORZ0HDQG)ROORZ0H,P+HUHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
z
([WHUQDO LYHUWGLYHUWVDOO\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDPRELOH
SKRQHRU\RXKRPHQXPEHU)RUPRUHLQIRUPDWLRQVHH([WHUQDO'LYHUWHOVHZKHUHLQWKLVJXLGH
z
6SOLW LYHUWGLYHUWV\RXULQFRPLQJLQWHUQDOFDOOVDQGH[WHUQDOFDOOVWRGLIIHUHQWGHVWLQDWLRQV
To program and activate Call Divert:
 LDORQHRIWKHIROORZLQJ

 LYHUW$OZD\VWRDQ([WHQVLRQ
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 LYHUW$OZD\VWRDQ([WHQVLRQ*URXS

 LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ

 LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS

6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV
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6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ,QWHUQDO&DOOV
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6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
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6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
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6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV
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6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
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6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ([WHUQDO&DOOV
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6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO&DOOV
 LDOWKHGHVWLQDWLRQH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 +DQJXS
To cancel Call Divert:
LDORQHRIWKHIROORZLQJFRGHV
FDQFHODOOGLYHUVLRQV
FDQFHOLQWHUQDOFDOOGLYHUVLRQV
FDQFHOH[WHUQDOFDOOGLYHUVLRQV

Call Park Pick-up
7KLVIHDWXUHDOORZV\RXWRSLFNXSDQH[WHUQDOFDOOKHOGRQDVSHFLILFOLQHE\DQRWKHUH[WHQVLRQ$Q
H[WHQVLRQXVHUEURDGFDVWVDPHVVDJHLQIRUPLQJ\RXWKDW\RXKDYHDFDOOZDLWLQJWREHDQVZHUHGDQG
RQZKLFKOLQHWKHFDOOLVKHOG
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH
On receiving a broadcast message of a call waiting to be answered on a specific line for you:
 LDO
 LDOWKHOLQHQXPEHUXVLQJWKHWZRGLJLWIRUPDWIRUH[DPSOH
<RXDUHQRZFRQQHFWHGWRWKHFDOOHU


Directed Call Pick-up
7KLVIHDWXUHDOORZV\RXWRDQVZHUDFDOOULQJLQJDWDQ\H[WHQVLRQLQWKHV\VWHP,IWKHUHLVPRUHWKDQ
RQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEHDQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
To answer a call that is ringing at another extension:
z
(LWKHUGLDOIROORZHGE\WKHULQJLQJH[WHQVLRQVQXPEHU
25
z
LDOWKHVLQJOHGLJLW LUHFWHG&DOO3LFNXSDFFHVVFRGHGHWHUPLQHGE\\RXU$GPLQLVWUDWRUIROORZHG
E\WKHULQJLQJH[WHQVLRQVQXPEHU
Do Not Disturb
7KLVIHDWXUHGLVDEOHV
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RXUULQ
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HU([WHQVLRQXVHUVFDOOLQ
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RXKHDUEXV
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HVLPLODUWR
WKHIROORZLQJLVGLVSOD\HGRQWKHLU/& LIWKH\KDYHRQH(;7[[[[ 1 
To activate Do Not Disturb:
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LDO
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDWWKHIHDWXUHLVDFWLYH
To deactivate Do Not Disturb:
z
LDO
Extension Paging
7KLVIHDWXUHDOORZV
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RXWRWXUQRQWKHORXGV
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HDNHUDWDQRWKHUH[WHQVLRQRUDWDQXPEHURIH[WHQVLRQV
DQGEURDGFDVWDPHVVDJHWRWKHVHH[WHQVLRQXVHUV<RXFDQXVH([WHQVLRQSDJLQJWRSDJH
 DQRWKHUH[WHQVLRQXVHU
 DOOH[WHQVLRQXVHUVLQDQH[WHQVLRQJURXS
 DOOH[WHQVLRQXVHUVRQWKHV\VWHP
To page an extension or extension group:
 /LIWWKHKDQGVHW
 LDO
 RRQHRIWKHIROORZLQJ

LDOWRSDJHDOOH[WHQVLRQV

LDODVSHFLILFH[WHQVLRQRUH[WHQVLRQJURXSQXPEHU
 0DNHWKHDQQRXQFHPHQW


External Call Waiting Tone
7KLVIHDWXUHHQDEOHVRUGLVDEOHV&DOO:DLWLQJWRQHRQ\RXUH[WHQVLRQ:KHQHQDEOHGDVKRUWEXUVWRI
WRQHLVJHQHUDWHGZKHQDQH[WHUQDOFDOODUULYHVDW\RXUH[WHQVLRQDQG\RXUH[WHQVLRQLVEXV\
:KHQ&DOO:DLWLQJWRQHLVKHDUG\RXFDQOHDYHWKHLQFRPLQJFDOOXQDQVZHUHGXQWLO\RXKDYHILQLVKHG
WKHFXUUHQWFDOORUSODFHWKHFXUUHQWFDOORQKROGDQGDQVZHUWKHQHZFDOO
To enable Call Waiting tone:
 LDO
 3UHVV
 5HSODFH\RXUKDQGVHW
To disable Call Waiting tone:
 LDO
 3UHVV
 5HSODFH\RXUKDQGVHW
External Divert
7KLVIHDWXUHDOORZV\RXWRGLYHUW\RXULQFRPLQJFDOOVWRDQH[WHUQDOGHVWLQDWLRQIRUH[DPSOHDPRELOH
SKRQHRU\RXUKRPHQXPEHU
1RWHV
z
7KLVIHDWXUHLVQRWDYDLODEOHDWDOOH[WHQVLRQVSOHDVHFRQWDFW\RXU$GPLQLVWUDWRULI\RXUHTXLUHWKLV
IHDWXUH
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,QYRNLQJ([WHUQDO LYHUWFDQFHOVDQ\DFWLYHLQWHUQDOFDOOGLYHUVLRQVDQGYLFHYHUVD
z
<RXFDQQRWGLYHUW
\
RXUFDOOVWRDQH[WHUQDOGHVWLQDWLRQLI
\
RXDUHGLYHUWLQ
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WRDQLQWHUQDOH[WHQVLRQ
RUYLFHYHUVD

To divert all your calls to an external destination:
 LDO
 LDOWKHH[WHUQDOQXPEHULQFOXGLQJWKHOLQHDFFHVVQXPEHU\RXZLVKWRGLYHUW\RXUFDOOVWR
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW RXDUHGLYHUWLQJ RXU
FDOOV
To divert your calls to the destination you dialled when you last used External Divert:
 LDO
 3UHVVWRFRPSOHWHWKHGLJLWVHTXHQFH
To cancel External Divert:
z
LDO


Follow Me
7KLVIHDWXUHDOORZV\RXWRWHPSRUDULO\GLYHUW\RXUFDOOVWRDQRWKHUH[WHQVLRQEHIRUHOHDYLQJWRZRUNDW
DQRWKHUGHVN\RXUFDOOVIROORZ\RXWRWKHRWKHUGHVN
,I
\
RXGRQRWGLDODWDU
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HWH[WHQVLRQQXPEHUZKHQVHWWLQ
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X
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WKLVIHDWXUHWKHIHDWXUHLVHQDEOHGEXWLV
QRWIXOO\DFWLYHWKLVPHDQVWKDWDQRWKHUH[WHQVLRQFDQSXOOFDOOVIURP\RXUH[WHQVLRQDWDODWHUWLPH
E\XVLQJWKH)ROORZ0H,P+HUHIHDWXUH
To enable your calls to follow you to another extension:
 )URP\RXUH[WHQVLRQ
 LDOWKHH[WHQVLRQQXPEHUZKHUH\RXZLVKWRGLYHUW\RXUFDOOV
:KHQ RXOLIW RXUKDQGVHW RXKHDULQWHUUXSWHGGLDOWRQHLQGLFDWLQJWKDW RXUFDOOVDUHEHLQJ
GLYHUWHG
To enable, but not activate, Follow Me from your usual extension:
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LDO
<RXUFDOOVDUHQRWGLYHUWHGXQWLODQRWKHUH[WHQVLRQLQYRNHVWKH)ROORZ0H,P+HUHIHDWXUH
Follow Me (I’m Here)
7KLVIHDWXUHHQDEOHV\RXWRSXOOFDOOVIURP\RXUXVXDOH[WHQVLRQWRWKHH[WHQVLRQDWZKLFK\RXDUH
FXUUHQWO\ZRUNLQJ<RXFDQXVHWKLVIHDWXUHWRHQVXUHWKDW\RXUFDOOVFRQWLQXHWRIROORZ\RXZKHQ\RX
DUHZRUNLQJDWYDULRXVGHVNVZLWKLQ\RXURIILFH
1RWH$)ROORZ0H,P+HUHUHTXHVWLVQRWDOORZHGLIWKHSXOOHGIURPH[WHQVLRQGRHVQRWKDYHWKH
)ROORZ0HIHDWXUHHQDEOHGRUDFWLYH
To enable Follow Me from your usual extension:
z
LDO
To activate from a remote extension:
 LDO
 LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHGLYHUWHGWRWKHQHZH[WHQVLRQ:KHQ RXPRYHWRDQRWKHUH[WHQVLRQUHSHDWWKH
DERYHVWHSVDQG RXUFDOOVZLOOIROORZ RX
To cancel from the remote extension:
 LDO
 LDO
 LDO\RXUH[WHQVLRQQXPEHU
<RXUFDOOVDUHGLYHUWHGWRWKHQHZH[WHQVLRQ:KHQ RXPRYHWRDQRWKHUH[WHQVLRQUHSHDWWKH
DERYHVWHSVDQG RXUFDOOVZLOOIROORZ RX
To cancel from your usual extension:
z
LDO


Group Call Pick-up
$SLFNXSJURXSLVDJURXSRIH[WHQVLRQVZKLFKZKHQRQHH[WHQVLRQULQJVRWKHUH[WHQVLRQXVHUVLQ
WKHJURXSFDQSLFNXSWKHFDOO,IWKHUHLVPRUHWKDQRQHFDOOULQJLQJDQH[WHUQDOFDOOZLOODOZD\VEH
DQVZHUHGEHIRUHDQLQWHUQDORUUHYHUWHGFDOO
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGL
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LWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your pick-up group:
 /LIW\RXUKDQGVHW
 LDOWKHVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRU
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ
Intrude
7KLVIHDWXUHDOORZV\RXWRHQWHUDQHVWDEOLVKHGFDOODQGVSHDNWRWKHSDUWLHVLQYROYHG\RXUHQWU\LV
DQQRXQFHGE\DZDUQLQJWRQHWKDWDOOSDUWLHVFDQKHDU
7KHDYDLODELOLW\RIWKLVIHDWXUHGHSHQGVRQWKH,QWUXGH3ULRULW\DVVLJQHGWR\RXUH[WHQVLRQ&KHFN
ZLWK\RXU$GPLQLVWUDWRU
<RXFDQQRWLQWUXGHRQDQH[WHQVLRQZKLFKKDV
z
683(5LQWUXGHSULRULW\
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DKLJKHULQWUXGHSULRULW\WKDQDOORFDWHGDW\RXURZQH[WHQVLRQ
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D7KUHH3DUW\&RQIHUHQFHFDOOLQSURJUHVV
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R1RW LVWXUEDFWLYDWHG
1RWH$VLQJOHGLJLWDFFHVVFRGHLVUHTXLUHGWRXVH,QWUXGH$VN\RXU$GPLQLVWUDWRUIRUWKHFRGH
Intruding on an Established Conversation
You attempt to call extension "A", but "A" is in conversation with party "B" and you hear busy tone:
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LDOWKHVLQJOHGLJLW,QWUXGHFRGH
3DUWLHV$DQG%KHDUDVKRUWZDUQLQJWRQHEHIRUH RXDUHFRQQHFWHG'XULQJWKHLQWUXVLRQDOO
SDUWLHVKHDUDZDUQLQJWRQH
Speaking privately to Party "A" or Party "B"
After intruding into a conversation:
 LDOWKHVLQJOHGLJLW,QWUXGHFRGHDJDLQ
<RXDUHUHFRQQHFWHGWR3DUW $RQO 
 LDOWKHFRGHDJDLQWRUHFRQQHFWWR3DUW\%RQO\
1RWH<RXFDQQRWGLDOWKH,QWUXGHDFFHVVFRGHWRUHFRQQHFWWRWKHWZRSDUWLHVDIWHUWKHFDOOKDVEHHQ
VSOLWKRZHYHULI\RXZLVKWRWDONWRERWKSDUWLHVDJDLQ\RXPXVWVHWXSDWKUHHSDUW\FRQIHUHQFH
5HIHUWR7KUHH3DUW &RQIHUHQFHIRUPRUHLQIRUPDWLRQRQWKLVIHDWXUH
Withdrawing from an intrusion
To exit, leaving Parties "A" and "B" in private conversation:
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5HSODFH\RXUKDQGVHW


Loudspeaker Paging
7KLVIHDWXUHDOORZV\RXWRPDNHDQDQQRXQFHPHQWYLDWKHORXGVSHDNHUV\VWHP
1RWH&RQWDFW\RXU$GPLQLVWUDWRUWRFKHFNWKDW\RXUH[WHQVLRQKDVWKHFRUUHFWSHUPLVVLRQVWRPDNH
DQDQQRXQFHPHQW
To make an announcement via the loudspeaker system:
 /LIW\RXUKDQGVHWDQGGLDOWKH/RXGVSHDNHU3DJLQJH[WHQVLRQQXPEHU
 0DNHWKHDQQRXQFHPHQW
Message Waiting
<RXFDQOHDYHDPHVVD
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HZDLWLQ
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LQGLFDWLRQDWDQH[WHQVLRQWRDOHUWWKHXVHUWRFRQWDFW
\
RX7KHFDOOHG
H[WHQVLRQXVHULVLQIRUPHGRIWKHPHVVDJHZDLWLQJE\WKHLU0HVVDJH,QGLFDWRUIODVKLQJDQGWKHLU/& 
LIWKH\KDYHRQHGLVSOD\LQJ0(66$*(:$,7,1*
1RWH<RXFDQQRWOHDYHDPHVVDJHZDLWLQJLQGLFDWLRQDWDQH[WHQVLRQZKLFKDOUHDG\KDVDPHVVDJH
ZDLWLQJIURPDQRWKHUXVHU\RXKHDUUHRUGHUWRQHZKHQ\RXWU\
To leave a message waiting indication at an extension:
 /LIW\RXKDQGVHWDQGGLDO
 LDOWKHH[WHQVLRQQXPEHU
To cancel a Message Waiting indication:
 /LIW\RXKDQGVHW
 LDO
 LDOWKHH[WHQVLRQQXPEHURIWKHFDOOHGH[WHQVLRQ
1RWH$PHVVDJHZDLWLQJLQGLFDWLRQFDQRQO\EHFDQFHOHGIURP\RXUH[WHQVLRQ
MF (Multi-Frequency) Tone Dialling
,I\RXUV\VWHPKDVORRSGLVFRQQHFWVLJQDOOLQJ\RXFDQVWLOODFFHVVVHUYLFHVWKDWUHTXLUHWKHXVHRI
PXOWLIUHTXHQF\WRQHVVXFKDVEDQNLQJDQGYRLFHPDLOV\VWHPV
<RXU$GPLQLVWUDWRUFDQDGYLVHRQWKHW\SHRIVLJQDOOLQJLQXVHRQWKHV\VWHP
To activate MF tones:
 $FFHVVDOLQH
 LDOWKHH[WHUQDOQXPEHUWRDFFHVVWKHVHUYLFH\RXUHTXLUH
<RXKHDUULQJLQJWRQHDQGDQLQGLFDWLRQRIWKHV VWHPDQVZHULQJ
3UHVV
7KHVLJQDOOLQJIURP RXUH[WHQVLRQLVQRZPXOWLIUHTXHQF DOOGLJLWVQRZGLDOHGDUHUHFHLYHGDQG
DFWHGXSRQE WKHFDOOHGV VWHP
 :KHQWKHFDOOLVILQLVKHGUHSODFH\RXKDQGVHW
7KHVLJQDOLQJLVQRZUHVHWWRLWVRULJLQDOVHWWLQJ


Night Service Pick-up
7KH1LJKW6HUYLFHIHDWXUHDOORZVDQ$GPLQLVWUDWRUWRGLUHFWLQFRPLQJH[WHUQDOFDOOVRXWVLGHRIQRUPDO
ZRUNLQJKRXUVWRRQHRUPRUHH[WHQVLRQV7KHUHDUHWZR1LJKW6HUYLFHJURXSVDYDLODEOHDQGDQ
H[WHQVLRQFDQEHLQFOXGHGLQHLWKHURUERWKJURXSV:KHQHLWKHURIWKH1LJKW6HUYLFHPRGHVLVDFWLYH
WKH1LJKW6HUYLFH3LFNXSIHDWXUHDOORZV\RXWRSLFNXSH[WHUQDOFDOOWKDWLVULQJLQJDWDQRWKHU
H[WHQVLRQLQ\RXU1LJKW6HUYLFH3LFNXSJURXS
1RWH<RXU$GPLQLVWUDWRUFDQVHWXSWKHV\VWHPVRWKDWDVLQJOHGLJLWFDQEHXVHGWRSLFNXSWKHFDOO
LQVWHDGRIXVLQJWKHWKUHHGLJLWDFFHVVFRGH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRIVLQJOHGL
J
LWDFFHVV
FRGHV
To answer a call that is ringing at another extension in your Night Service Pick-up group:
z
LDOWKH&DOO3LFNXSVLQJOHGLJLWDFFHVVFRGHV\VWHPGHIDXOWRUGLDO
<RXDUHFRQQHFWHGWRWKHFDOOHURIWKHULQJLQJH[WHQVLRQ
PIN (Personal Identification Number) Codes
<RXU$GPLQLVWUDWRUFDQDVVLJQ\RXD3,13HUVRQDO,GHQWLILFDWLRQ1XPEHUZKLFKORFNV\RXUH[WHQVLRQ
VRWKDWLWFDQQRWEHXVHGWRPDNHH[WHUQDOFDOOV<RXFDQDOVRXVH\RXU3,1FRGHDWDQRWKHUH[WHQVLRQ
WRDFFHVVIHDWXUHVRUPDNHH[WHUQDOFDOOVWKDWZRXOGQRWQRUPDOO\EHDYDLODEOHIURPWKLVH[WHQVLRQ
1RWH<RXFDQVWLOOPDNHLQWHUQDOFDOOVDQGGLDOHPHUJHQF\QXPEHUVIURPDORFNHGH[WHQVLRQ
To lock or unlock your extension:
 /LIW\RXUKDQGVHW
 LDO
 LDO\RXU3,1FRGH
 5HSODFH\RXUKDQGVHW
To make an external call from another user’s locked extension:
 /LIW\RXUKDQGVHW
 LDO
 LDO\RXU3,1FRGH
 $FFHVVDOLQHDQGGLDOWKHUHTXLUHGH[WHUQDOQXPEHU
 $WWKHHQGRIWKHFDOOUHSODFH\RXUKDQGVHW
7KLVH[WHQVLRQUHPDLQVXQORFNHGIRUVHFRQGVGHIDXOWDOORZLQJ RXWRPDNHIXUWKHUFDOOVLI
UHTXLUHGDIWHUWKLVWLPHWKHH[WHQVLRQUHWXUQVWRLWVORFNHGVWDWH
System Speed Call Numbers
0LWHO1HWZRUNV,&3SURYLGHVDVSHHGGLDOOLQJPHPRU\ZKLFKFDQFRQWDLQXSWRH[WHUQDO
QXPEHUV$Q$GPLQLVWUDWRUVWRUHVHDFKQXPEHUDQGDVVLJQVLWDIRXUGLJLWFRGHWKDW\RXFDQGLDOWR
FDOOWKHVWRUHGQXPEHU6\VWHP6SHHG&DOOQXPEHUVFDQRQO\EHVHWXSDQGFKDQJHGE\DQ
$GPLQLVWUDWRU
1RWH&RQWDFW\RXU$GPLQLVWUDWRUIRUDOLVWRI6\VWHP6SHHG&DOOQXPEHUV
To dial an external call using a System Speed Call number:
 /LIWWKHKDQGVHW
 LDOWKHUHTXLUHG6\VWHP6SHHG&DOOFRGH


FEATURE ACCESS CODES
$FFRXQW&RGHV 
$ODUP&DOOV 
$ODUP&DOO&DQFHO 
LYHUW$OOWRDQ([WHQVLRQRU([WHQVLRQ*URXS 
LYHUW$OZD\VWRDQ([WHQVLRQ*URXS 
LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQRU([WHQVLRQ*URXS 
LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS 
6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ,QWHUQDO&DOOV 
6SOLW LYHUW1R$QVZHU%XV\,QWHUQDO&DOOV 
6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV 
6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS,QWHUQDO&DOOV
6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ([WHUQDO&DOOV 
6SOLW LYHUW$OZD\VWRDQ([WHQVLRQ*URXS([WHUQDO&DOOV 
6SOLW LYHUW1R$QVZHU%XV\([WHUQDO&DOOV 
6SOLW LYHUW1R$QVZHU%XV\WRDQ([WHQVLRQ*URXS([WHUQDO 
&DQFHO LYHUW 
&DQFHO6SOLW LYHUW,QWHUQDO&DOOV 
&DQFHO6SOLW LYHUW([WHUQDO&DOOV 
&DOO3DUN3LFNXS 
LUHFWHG&DOO3LFNXS 
R1RW LVWXUE 1  
([WHQVLRQ3DJLQJ 
([WHUQDO&DOO:DLWLQJ 
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)ROORZ0H 
)ROORZ0H,P+HUH 
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LUHFWHG0HVVDJH:DLWLQJ 
&DQFHO0HVVDJH:DLWLQJ 
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3,1&RGHV 

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