Mitel Deskphone 6863 User manual

Mitel deskphones
Revision: 4.3.4562 1
Mitel deskphones
Mitel 6863 Quick guide
Copyright ©2015 Mitel Communications AB
Table of Contents
1. Getting started ......................................................................... 1
2. Basic call handling .................................................................... 2
3. Advanced call handling ............................................................... 3
1. Getting started
This quick guide will help you get started using your new Mitel 6863 deskphone to-
gether with the MiCloud. We recommend using the phone's user guide for more in-
formation on handling the phone, please visit www.mitel.com.
1.1. Prerequisites
Your deskphone must be provisioned to your organisation as a free seating phone,
or provisioned to your account.
Table 1. Log in or log off from free seating phone
Log in: 1. Enter Login code.
2. Press Done.
3. Press PIN code.
4. Your username is displayed on the screen
when the log on is successful.
Log off: 1. Press the Log off softkey.
2. Press Done.
1.2. Phone overview
L2
L1
S1
S2
S3
The Mitel 6863 consists of handset, screen, navigation/select key, numpad, option
keys, line keys (L-keys) and softkeys (S-keys).
1.3. Settings in the telephone
Table 2. Navigation
Navigation / Select keys
Up and down key: Scroll in the menus and lists.
Left arrow key: Go back.

Mitel deskphones
Revision: 4.3.4562 2
Navigation / Select keys
Right arrow key: Select the option.
Table 3. Set volume
Adjust volume during a call: Press during the call.
Adjust ringing volume: Press in idle mode.
Table 4. Silent ringing and mute
Silent ringing: Press the left Volume key until silent tone.
Mute microphone during call: Press
2. Basic call handling
You can call to a user in many ways. Dialling the number, pressing the shortcut
key, press and hold on a quick dial key, selecting the contact in your contact list or
searching for the contact in the directory and then call.
Table 5. Incoming calls
Answer:Lift your handset or press
Handsfree mode: Press
End call: Press
Reject call: Press
Table 6. Missed calls
Missed call indication: Missedcallsare indicatedby theMissed Call text
on the display.
Check missed calls: 1. Press the Call log softkey. A menu is dis-
played.
2. Navigate with the up and down key and select-
Missed calls.
3. Press Enter. A menu with missed calls are dis-
played.
4. Select missed call with the up and down key.
Table 7. Outgoing calls
Internal calls: Enter the shortnumber, then press Dial.
External calls: Enter the full number, then press Dial.
Dial from call log (incoming
calls): 1. Press the Call log softkey. A menu is dis- played.
2. Navigate with the up and down key and select-
Incoming calls.
3. Press Enter. A menu with incoming calls are
displayed.
4. Navigate with the up and down key contact to
call.
5. Press Enter. The contact is dialed.
Dial by softkey: Press the softkey that is assigned to a number
you want to dial.
Dial by speed dial key: Press and hold the keypad key (1-9). The number
associated with the key is called.
Table 8. Holding and parking calls
Holding a call: Press . This will put the call on hold and play
on hold music, if that is configured.
Resume a held call: Press again.

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Table 9. Presence
Select presence 1. Press the Presence softkey. The Presence
menu is displayed.
2. Select your preferred presence, and press En-
ter.
3. The selected presence state will be displayed
in some few seconds.
Presence shortkey Press the Presence shortkey to change back to
the selected shortkey option, for example Office.
Table 10. Recording
Record a call: Press the Recording softkey.
3. Advanced call handling
Table 11. Intercom
Initiate an intercom call: PresstheIntercom softkey, thecall is connected
automatically.
Answer an Intercom call: 1. An intercom is answered automatically.
2. You hear the other party in the speaker, but
other party cannot hear you and the Mute key,
is lit.
3. Youcan press themute key tolet the other par-
ty hear you.
The system administrator can initiate an intercom connection on a softkey on your
phone. When you press the key, a call is set up towards a predefined party and it
is answered automatically.
Table 12. Voicemail
Call voicemail system: Press the Voicemail softkey.
Listen to received messages: 1. The message waiting lamp is slowly blinking
and the amount of messages is displayed,
when there are pending messages.
2. Press the Voicemail softkey.
Table 13. Directories (Contacts)
Favourites: Press the softkey configured with Favourites to
bring up your personal contact list.
Search for a contact: 1. Press the Directory search softkey. The Di-
rectory search is displayed.
2. Enteryoursearchinformation,andpressEnter
A list is displayed.
3. Select an option and press Enter.