Mitel 6865i User manual

MITEL 6865i
The Mitel 6865i offers exceptional flexibility in a true enterprise grade SIP desktop phone that can support up to 24 lines,
has Dual Gigabit Ethernet ports, and features a large 3.4” 128x48 pixel LCD display. Its soft white backlighting and large
fonts making the screen easy to read in any lighting conditions.
With its 8 programmable keys, XML capabilities, native DHSG/EHS headset support, a true HD handset and a speakerp-
hone that delivers remarkable wideband HD audio quality, the Mitel 6865i SIP phone is ideally suited for the small to large
business market that needs Gigabit throughput for PC connectivity.
KEYS
1 Navigator
2 End Call
3 On-hold
4 Setting
5 Volume
6 Mute
7 Answer with headset or speakerphone
8 Indicator
9 S-key(s)
10 Display
11 Transfer/Xfer
12 Conference
13 Call log
14 Outgoing calls
In order to access the desk phone and its features, please make sure that the desk phone is provisioned to the users ac-
count or organisation as a free seating phone. When provisioned, the user has to be logged in order to access the phones
features.
Short keys, i.e., S-keys and speed dial keys are preassigned and congured in the organisation’s Self-service portal. Please
note that assigning Short keys has to be done in the portal, in order for the congurations to apply after reboot.
MITEL 6865i

CALL HANDLING
To call:
Dial the number using the numpad.
Press any preassigned shortcut key.
Press and hold any quick dial key.
Select a contact in your contact list.
Search for any contact in the directory.
To answer:
Either lift the handset or press the Answer button to answer
via speaker or headset.
To check for missed calls:
Press the Call log or the S-key mapping to the Call log.
Navigate and select Missed Calls.
Check the missed calls on the display.
To call from the call log:
Press the Call log or the S-key representing to the Call log.
Navigate and select Incoming Calls, please press enter to
proceed.
Navigate and select the contact to call, please press enter
to proceed.
To call from S-key:
Press the preassigned S-key representing the number that
you want to dial.
To dial from speed dial key:
Press and hold the preassigned numpad key (1-9) repre-
senting the number that you want to dial.
To do attended transfer:
When making a call, press Transfer, the call is now put on
hold.
Press the number to the third party, please press Dial to
proceed.
When the call is answered, you may speak to the third party,
please press Transfer to proceed.
To do blind transfer:
When making a call, press Transfer, the call is now put on
hold.
Press the number to the third party, please press Transfer
to proceed.
To hold a call:
Press On-hold to put call on hold and play hold on music.
Press On-hold to resume the call.
To do conference call:
Call the rst party member, please wait for the party mem-
ber to answer before proceeding.
Press Conference S-key.
Call the third-party member, please wait for the party mem-
ber to answer before proceeding.
The conference call is now established
To set presence:
Press the S-key referring to the presence key
Select the preferred Presence, please press select for the
settings to apply.
To record a call:
Press the Recording key or S-key to toggle between
Recording ON and Recording OFF.
To move call to another device:
Press *6*# (asterisk, six, asterisk, square) on the device
To do common pick up:
Press *5*# (asterisk, six, asterisk, square) on the device
To initiate intercom call:
Press the Intercom key or the intercom S-key.
To answer intercom call:
An intercom call is automatically answered, please note
that you initially cannot speak to the initiator.
By pressing the Mute button, the user may now speak to
the initiator.
To listen to voicemail:
Press the Voicemail key or the S-key.
To display favourites:
Press the preassigned S-key mapping to your Favourites.
To search for contact:
Press the preassigned S-key mapping to your Directory
Search
Enter the search information, please press enter to proceed.
User may now select their contact.
MITEL 6865i

SETTING UP YOUR DEVICE
The 6865i automatically begins the start-up sequence as soon as it is connected. The phone goes through this process
the rst time you plug in your phone and every time you restart your phone.
Note: Some start up screens only appear the rst time you connect your phone, or if your phone has been factory
defaulted.
The phone displays the following start-up screens
During the rst start up, the 6865i phone attempts to contact the Redirection and Conguration Server for current server
information. No personal information is transmitted from the phone during this process.
The 6865i phone may also look for conguration servers on your local network (press Skip to continue without checking
for servers).
If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press
Skip to continue without selecting a server.).
The 6865i phone then checks settings and looks for new conguration and rmware updates from a server. If a new
update is found, the phone displays the message Updating Conguration. This may take a few moments while the phone
downloads the latest updates.
MITEL 6865i
CONNECTING YOUR DEVICE
Please make sure that your device is connected to a power adapter as well
as connecting your ethernet cable to the right source.

MITEL 6865i
If language packs were loaded to your phone by your System Administrator, the following screen displays during start-up.
When the conguration update is complete, the phone displays the following screens:
When the phone has successfully updated the conguration and connected to the network, the phone displays the Idle
State screen:
The Idle State screen lists your name (SIP screen name), extension (or phone number), and the date and time. This screen
is shown whenever your phone is not in use. The L1 in the upper corner in the above example indicates the idle screen for
the rst line appearance. You can use the arrow keys to scroll through the idle screens for both line appearances on the
6865i.