Mitel MiVoice 6900 Series User manual

Handset & Software User Guide (6900 Series)
www.future-tel.co.uk
0333 004 0041 techsuppor[email protected]

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Thank you for choosing to buy your new phone system from
FutureTel. We hope that you are already enjoying the benefits
of your new system.
We want to make sure you have all of the information you may
need moving forward and know how to get in touch with us
should you have any questions.
This document contains instructions on how to use some of the
most commonly used features of your new handsets and the
accompanying PC software.
Should you still have any questions, our team of service desk
engineers are here to help Monday to Thursday 09:00-17:30
and 09:00-16:30 on Fridays;
0333 004 0041 or email [e-mail]
We welcome any feedback on your experience working with us,
so please do get in touch.
Thank you for choosing FutureTel, we are extremely happy to
have you on-board as a valued customer.
The FutureTel Team

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USING YOUR NEW HANDSET
(Note, only 6940 handsets have touchscreen functionality)

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MAKING A CALL
Calls can be made with the receiver lifted or left in the cradle
(speakerphone mode);
For external calls, dial 9 followed by the external number
For internal calls, dial the internal user’s extension number
ANSWERING A CALL
Lift the receiver or press the speakerphone key.
ENDING A CALL
Place the receiver back in the cradle, or press the red hang up
key (Goodbye key).
TRANSFERRING A CALL
Press the Xfer softkey, then either dial an internal or external
number, or press a speed dial.
PICKUP ANOTHER RINGING CALL
Press Pickup, then dial the user’s extension number or press
their speed dial.
FORWARD CALLS
Press the Forward key, choose a forward type, then enter the
forward destination. To disable, press the forward button again.
MUTE MICROPHONE
Press the Mute key. Callers will hear silence until the button is
pressed again.

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HOLD CALL
Press the Hold key. Callers will hear the system music on hold (if
programmed). To retrieve the call press the relevant Line key.
CALL HISTORY
Press the call history key. Choose from Missed, Outgoing, or
Received call lists. Select entry and press Dial.
3-WAY CONFERENCE
Whilst on a call, press Conf key, dial next party or use a speed
dial. Press Conf again to start conference.
VOICEMAIL
To access your mailbox press the voicemail key, enter your
passcode and follow prompts to listen to any new messages.
When in your mailbox, choose option 4 to enter the greetings
menu and record your personal greeting. (Remember to make
active by pressing # after recording).
DIRECTORY
Press the Directory key, choose a Local, Intercom (internal
users), System Speed Dial (Stored on Phone System) or Mobile
contact, then press Dial or lift the receiver.
ADD/EDIT A DIRECTORY CONTACT
To add a new Local contact press Directory key, press ‘Add
New’and enter Name, Number and Ringtone selection.

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ADD A SPEED DIAL KEY
Press and hold a spare (blank) key on one of the 4 pages of
keys. Enter name and number, then click Save.
PAIR A MOBILE DEVICE
Press the Settings key, select Bluetooth, then select an
Available or Paired device.
Once paired, mobile calls can be answered on the desk phone
by pressing the Mobile key.
USING PHONE MANAGER
The Phone Manager PC application allows you to control your
desk phone from your PC. You can make calls using speed dials,
by searching personal and company directories, or by using the
highlight and dial feature.

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Internal user status is shown using coloured markers (Green
idle, Red busy).
The Phone Manager mobile application allows you to make and
receive calls whilst out of the office, as if you were using your
desk phone. The application connects and makes calls using any
available 3G/4G or Wi-Fi connection.
MAKING A CALL
Either double click an internal user speed dial, search for a
contact in the search box of the contacts tab or search within
the call history tab. Alternatively, highlight a number on the
internet, within an email or within a CRM system and double
click the phone manager icon on the right side of your screen.
RECEIVING A CALL
Lift handset receiver, or click answer call button in the phone
manager pop up window.
CALL FEATURES
When you are on a call you will be presented with Hold,
Transfer, Conference and Mute buttons in the Phone Manager
pop up window. To transfer a call click transfer, double click a
contact or enter a number and then click the complete button
whilst the call is ringing (blind transfer) or once it is answered
(announced transfer).
ADDING A CONTACT
Click the add contact button, enter name and number, then
select either Personal (visible only to you) or Global (visible to
everyone) directory option. Click Save. The contact can now be
found in the Contact/History search box.

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TROUBLESHOOTING
Should a single handset stop behaving normally please remove
the network cable from the rear of the handset (screen will go
off) and then re-insert after 10 seconds. Should the handset not
be working within 5 minutes please call our service desk.
If a single user is experiencing issues with Phone Manager
Desktop please close the application by right clicking on the
taskbar icon and select “close window”. Re-open Phone
Manager using the desktop shortcut and should the issue
remain please call us for further assistance.
IMPORTANT NOTICE
From time to time Microsoft release Windows updates and
these occasionally have a temporary negative effect on the
stability of the Phone Manager software, both on PC’s and on
6900 handsets that have Phone Manager features built in.
Should all users receive a “Loading Contacts” or “Failed Creating
Session” error in the PC application, or a “Server Offline”
message on a 6900 handset please contact us and we will
restart the Phone Manager server to resolve.
Please note that these issues are out of our control, for security
reasons we allow all critical windows updates to install
automatically on the server and we cannot control the effect
these updates have on installed software.

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