Yealink VP503 User manual

Vox Centrex Yealink VP503 User Guide
Author: Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description …………………………………………… Page 3
Idle Interfaces …………………………………………………… Page 6
Standby State ……………………………………………. Page 6
Main Menu …………………………………………………. Page 6
Picture Dial ……………………………………………….. Page 7
DSS Keys ………………………………………………….. Page 7
Directory …………………………………………………………… Page 8
Adding an Entry …………………………………………. Page 8
Edit an Entry …………….……………………………….. Page 8
Delete an Entry ………………………………………….. Page 8
Group Manager …………………………………………... Page 8
Dialing from Directory …………………………………. Page 8
Making a Call ……………………………………………………… Page 9
Placing call on Hold ……………………………………………. Page 9
Making 2nd Call ……………………………………………. Page 9
Answering a call …………………………………………………. Page 9
Denying an Incoming Call ……………………………… Page 10
Call History …………………………………………………………. Page 10
Do Not Disturb (DND) ……………………………………………. Page 10
Call Pick Up ………………………………………………………… Page 10
Call Forwarding …………………………………………………… Page 10
Call Waiting ………………………………………………………… Page 11
Call Transfer ………………………………………………………. Page 11
Blind Transfer ……………..……………………………… Page 11
Blind Transfer ……………………………………………. Page 11
Call Parking ………………………………………………………… Page 11
Parking a call ……………………………………………… Page 11
Retrieving a Parked Call ………………………………. Page 11
3 Way Conference ………………………………………………… Page 12
Voicemail ……………………………………………………………. Page 12
Customer Self-Care ……………………………………………… Page 13
Created By Dale Ellwood 1Vox_Yealink_VP503_V2

Handset Description
Item
Description
1
Camera
2
Event Indicator LED
Indicates different phone status.
3
Power Indicator LED
Indicates the phone power status.
4
Redial Key
Dials the most recently dialed number or quick
accesses the Dialed Calls list.
5
Speakerphone Key
Toggles the hands-free speakerphone mode.
6
Mute Key
Toggles the Mute feature on or off.
7
Transfer Key
Transfers the current call to another party.
8
Local Directory Key
Accesses the local Directory
9
Camera Switch
Stops or starts video transmission
10
Navigation Keys
Scroll through a list, position the cursor within text
or adjust the volume.
Scroll through a list or highlight the desired item.
Expands the pull-down list, selects a highlighted
item or answers an incoming call.
11
Keypad
Provides the digits, letters, and special characters
in context-sensitive applications.
12
Soft Keys
Context-sensitive features
Created By Dale Ellwood
2
Vox_Yealink_VP503_V2

13 LCD Display
Icon Instruction
The IP Phone displays different kinds of icons on its LCD; you can refer to the following
for their meanings:
Icon
Description
Network is unavailable
Registered successfully
Unregistered
Registering
Stop the near-site video
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Call Mute
Call Failed
Ringer volume is 0
Received Calls
Dialed Calls
Missed Calls
Forwarded Calls
Voice Call
Created By Dale Ellwood 3Vox_Yealink_VP503_V2

Idle Screen
Item
Description
1
Menu Key
2
Wallpaper
3
Shortcut Menu
4
Soft Keys
5
Line Keys
6
Near-site Video Window
7
DSS Keys (BLF’s)
8
Time and Date
10
Current Account
The main menu contains a list of sub-menu’s that allows the user to configure the handset
preferences or access handset features.
Created By Dale Ellwood 4Vox_Yealink_VP503_V2

Directory:
Adding a Directory group
Press Directory soft key

Press Local Contacts
Press Group Manager soft key
Press New Group soft key
Enter a name inthe Group Name field
Select a ring tone for the group
Press Save soft key to add the group
Press to return to the idle screen
Add a contact
Press Directory soft key

Press Local Contacts
Select the desired Group
Press the New Contact soft key
Fill in the details and press Save
Press to return to the idle screen
Delete an entry
Press Directory soft key

Press Local Contacts
Select the desired Group
Press Edit
Select the contact

Press Delete

Confirm the deletion
Created By Dale Ellwood 5Vox_Yealink_VP503_V2

Edit a contact
Press Directory soft key

Press Local Contacts
Press the desired contact for 2 seconds
Dialling from the Directory
Press Directory soft key

Press Local Contacts
Select the desired Group
Press the desired contact
Making a call
To make a phone call:
Pick up the handset or press the button

The phone enters the dial screen and plays dial tone
Enter the number and press 

Press Video Call or Voice Call to switch between the two types of call
Press during a call to switch to video mode.
Note: You can also dial the numberfirst, and then choose the method you will use to speak
to the other party.
Placing a Call on Hold
While on an active call, press the Hold button.

To retrieve the held call, press the Resume button.
To active a 2nd or 3rd call:
Press New Call

Dial the number and press 

To toggle between two calls on hold press SWAP.
Toggle between 3 or more held calls by pressing the More button and then Call
Manager. Use the navigation key to select the call, press Exit and Resume.

Alternatively press the SWAP button to toggle between each caller.
Answering a call
Created By Dale Ellwood 6Vox_Yealink_VP503_V2

Answering an incoming call
If you are not on an active call, lift the handset, press the Speaker or button.
If you are on an active call, press to answer the 2nd call. This will place the
1st call on Hold and you can toggle between the calls by pressing SWAP
Note: During the conversation, you can alternate between Headset, Handset and
Speaker phone by pressing the corresponding buttons or picking up the handset.
Denying an incoming call
Press to send the call to your voicemail.
Press to redirect the call to another destination, enter the destination and press
Call History
To access the handset call logs
Press the History key.

Use the navigation button to scroll to All Call, Dialed Calls, Received Calls,
Missed Calls or Forwarded Calls.

Use the navigation key to select an entry.
Press to dial the number.

Press Options to add it to the phone book or black list or to delete the entry.

Press the entry to view the details of the call.
DND (Do Not Disturb)
Note: All callswill be directed to your voicemail when DND is active.
Press to active DND Mode and the display shows: icon.
Press againto deactivate DND mode.
Call Pick Up
To answer a call ringing at another extension dial 901 or press the Pick Up button.
Call Forwarding
Created By Dale Ellwood 7Vox_Yealink_VP503_V2

This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. The following call forwarding events
can be configured:
Cancel: Call forwarding is deactivated.

Always: All incoming calls are immediately forwarded.
Busy: Incoming calls are forwarded when the phone is busy. (Note; for this feature
to work, Call Waiting must be deactivated on the handset)
No Answer: Incoming calls are forwarded when the phone is not answered after
aspecific period.
To configure Call Forwarding
Select: Main Menu->Call Feature->Forward.

Select the type of forward you want.
Enter the phone number you want to forward your calls to.
Press Save to save the changes.
When selecting No Answer Forward, enter the time, in seconds, that the
handset should ring before forwarding the call.
Note: By default all callswill divert to your voicemail if not answered after a specific time.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension already
in an active call.
To enable/disable Call Waiting:
Select: Main Menu->Call Feature->Call Waiting

Enable or disable Call Waiting.
Press Save to save the changes.
Call Transfer
Blind Transfer
Press Transfer during the active conversation, the call will be on hold.

Dial the extension or telephone number.

Press the Transfer
Attended Transfer
Press Transfer during the active conversation, the call will be on hold.

Dial the extension or telephone number and press 

Wait for the 3rd party to answer and announce the call.
Press Transfer.
Created By Dale Ellwood 8Vox_Yealink_VP503_V2

Call Parking
To park a call
To park the call press Conference 901 

You will hear a message informing you how to de-park the call.
To retrieve a parked call
Dial the de-park code and press 
3-way Conference
To establish a conference:
Press the Conference button during an active call.

The first call is placed on hold.
Dial the number to conference in and press 

Wait for the 2nd party to answer.
Press the Conference button.
Hang up to disconnect all parties.
Voicemail
Setting up your voicemail
Press Message and then or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o
For personal greeting press 2.
o
To record your name press 3.
Created By Dale Ellwood
9
Vox_Yealink_VP503_V2

Retrieving Voicemail Messages
When messages are left in your mail box, the icon indicates that there is a
new voice message.
To access your mailbox press or Press Message and then or dial your
extension number.

Press 1.
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4.
To delete the message press 7.
To save the message press 9.
Created By Dale Ellwood 10 Vox_Yealink_VP503_V2

Main#Menu
To#Che ck#
To# H ear# A c c o u nt #
To#Change#
To#manage#
To#access#
voicemail#pre ss
Balances##pre ss
forward# se tt ing s## # #
additional#DID#
preference s#
press
numbers
press
1
2
3
press
4
5
Voicemail#Menu
Account#Info#Menu
To#listen#to#
To#g o#to # y o ur #
To#re turn# to#
To#Listen#to#
To#listen# to#
To#re turn# t o#
new#me ssage s#
voice mai l#
the#voicemail#
your#balance#
the# last# 5# ca l l s#
the#voicemail#
press
options########
m a in# m enu#
again# # # # # # # #
dialled# # # # # # #
m a in# m enu#
1
press
2
press
*
press
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press
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press
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Voicemail#Options#Menu
To#enable/
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disable #
disable #auto#
disable #date#
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press
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m ode #
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press
*
Customer Self Care
Dial *99
Enter your pin and press to reach the main menu.
Note: The default Pin is “777”.
For security reasons this should be changed as
Instructed in the “Voicemail” section of this user
guide. At 1stlogin you will be requested to select your
language. Option 4 from the main menu is not applicable
to IP Centrex customers
Call#Follow#Me#Menu
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y our# fo l lo w G m e #
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numbers
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