Mitel 7187 User manual

Mitel 7187 Analog Phone
NOVEMBER 2014
R2A
USER GUIDE
Mitel 7187 Analog Phone
-
User Guide
User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel
Networks™ Corporation (MITEL
®
). The information is subject to change without notice and should not be construed
in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries
assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions
of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical
- for any purpose without written permission from Mitel Networks Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Adobe Acrobat Reader is a registered trademark of Adobe Systems Incorporated.
Other product names mentioned in this document may be trademarks of their respective companies and are
hereby acknowledged.
Mitel 7187 User Guide
December 10 2014
®,™ Trademark of Mitel Networks Corporation
© Copyright 2014 Mitel Networks Corporation
All rights reserved

iii
Contents
1 INTRODUCTION................................................................................................................................................1
1.1 USER INFORMATION 1
1.2 TELEPHONE PARTS 2
1.3 TELEPHONE LAYOUT 1
1.4 TABLE WITH KEY- SYMBOLS 1
1.5 CABLE INLETS AND MW SWITCH 3
2 CALL HANDLING..............................................................................................................................................4
2.1 INCOMING CALLS 4
2.2 OUTGOING CALLS 5
2.3 DURING CALLS 7
2.4 CALL FORWARDING 8
2.5 OPTIONAL CALL HANDLING FEATURES 10
3 TELEPHONE/MENU FEATURES......................................................................................................................16
3.1 CALL RECORDS/CALL LOG 16
3.2 SPEED DIAL MEMORY 17
3.3 PHONEBOOK 17
3.4 CALLER ID DISPLAY 18
3.5 PHONE SETTING 20
3.6 ALARM FUNCTION 24
3.7 SYSTEM DEPENDENT PHONE SETTING 25
3.8 TELEPHONE SPECIFICATION 26
3.9 WALL MOUNTING 28

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1 INTRODUCTION
Mitel 7187 is an advanced line-powered analogue telephone. It supports multi-languages,
call log, message waiting, telephone book and A-number presentation. This user guide
describes the features of the Mitel 7187 when it is connected to MiVoice MX-ONE and
Telephony Switch.
1.1 USER INFORMATION
Safety instructions
Save these instructions
Read these safety instructions before use!
Note: When using your telephone or connected equipment, the following basic safety precautions
should always be followed to reduce risk of fire, electrical shock and other personal injury.
•Follow instructions in the equipment's user guide or other documentation.
•Always install equipment in a location and environment for which it is designed.
•Headsets used with this equipment must comply with EN/IEC 60950-1
•Do not make any changes or modifications to equipment without seeking approval from the
party responsible for compliance. Unauthorized changes or modifications could void the user's
authority to operate the equipment.
•Do not use the telephone to report a gas leak in the vicinity of the leak.
•Do not spill liquid of any kind on the product or use the equipment near water, for example,
near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool.
•Do not insert any object into equipment slots that is not part of the product or auxiliary product.
•Do not disassemble the product. Contact a qualified service agency when service or repair
work is required.
•Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local regulations for disposal of
electronic products.
Notice to European customers:
The CE marking affixed to Mitel products indicates conformance to the R&TTE directive 99/05/EC
(Radio and Telecommunications Terminal Equipment Directive). For a copy of the original signed
Declaration (in full conformance with EN45014), please contact your Mitel office or Sales partner.

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1.2 TELEPHONE PARTS
When you unpack your phone, you should ensure that you have all of the following items. If any part is
missing, contact the supplier of your phone.

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1.3 TELEPHONE LAYOUT
1.4 TABLE WITH KEY- SYMBOLS
Symbols /
Keys French Spanish German Portuguese Italian
Speed-dial
Shift/M0-M7
Numérotation
abrégée
Touche Maj/M0-
M7
Teclas
programables
Shift/M0-M7
Kurzwahl
Shift/M0-M7 Discagem rápida
Shift/M0-M7
Numeri brevi
Shift/M0-M7
Navigation keys
Touches de
navigation Teclas de
navegación
Navigationstasten Teclas de
navegação
Tasti di
scorrimento
Flash Key
Touche R-Flash
Tecla Flash R- Taste Flash
Tasto Flash

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Radial / Pause
Key
Touche Rappel /
Mise en attente
Rellamada/
Pausa
Wahlwiederholung /
Pausentaste Rediscagem/tecla de pausa Bis/Pausa
Goodbye key
Touche
Au revoir
Desconectar Ende Taste Desconectar Tasto
Riaggancio
0-9, * and #
(dial keys)
0-9, * and #
(touches de
numérotation)
0-9, * and #
(digitos)
0-9, * and #
(Zifferntasten)
0-9, * and #
(Dígitos)
0-9, * e #
(Tasti selezione)
Volume keys
Touches de
réglage volume
Volumen Lautstärketasten Volume Tasti regolazione
volume
Mute key
Touche secret -
Act./desactiv-
Micro
(Mute) silencio Stummtaste Mudo Tasto mute
Option Key
Touche option Tecla de
opciones opción Optionswahltaste Opções Tasto opzioni
PhoneBook Key
Touche d'annuaire
téléphonique Agenda Telefonbuchtaste Agenda
Tasto Rubrica
Save key
Touche de
sauvegarde Salvar Speichertaste Salvar Tasto
salvataggio
Delete key
Touche
d'Effacement Borrado Löschtaste
Excluir Tasto cancella
Music on hold
Musique d'attente Música en
espera Musik bei Warten Música em espera Musica d’attesa
Message
waiting
Message en
attente
Mensaje en
espera Nachricht wartet
Mensagem em
espera
Messaggio
Giacente
Speaker /
Headset key
Haut-parleur /
Casque Altavoz / Tecla de manos libre Lautsprecher / Kopfhörertaste Alto-falante / Fone de ouvido Altoparlante/
Cuffia

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1.5 CABLE INLETS AND MW SWITCH
Symbols French Spanish German Portuguese Italian
Line socket
Prise ligne
téléphonique Puerto
conneccion de
linea
Anschlussbuchse Conector de
linha telefônica
Presa linea
telefonica
OFF / Hi Volt /
MW(-) / MW(+)
ARRET / Haute
Tension / MW(-) /
MW(+)
DE / Alto voltaje /
MW(-) / MW(+)
AUS/Spannung/
MW(-) / MW(+
OFF / Hi Volt /
MW(-) / MW(+)
OFF/Alta
Tensione
MW(-) / MW(+)
Headset Jack
Prise pour casque Puerto de
auricular Kopfhörerbuchse Conector do fone de ouvido
Presa Cuffia
Handset Jack
Prise pour
combiné
Puerto de
microtelefono Hörerbuchse Conector do monofone Presa Microtelefono
Data Jack Prise pour
données
Puerto de datos Datenbuchse Conector de
linha de dados Presa dati

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2 CALL HANDLING
2.1 INCOMING CALLS
To answer an incoming call
Lift the handset or press without lifting the handset.
Answer a second call
A call waiting tone will inform you, during conversation that a second call is waiting. You have two
options:
Option 1:
1. Press to hang up. The new call will be signaled on your phone
2. Lift the handset to receive the call.
Option 2:
1. Ask the party you are speaking with to wait
2. Press and replace the handset. The waiting call will start ringing.
3. Lift the handset to receive the new call
4. Press 2 to return to the first call (Sweden, press )
After finishing the call, replace the handset to receive the first call again
Answer a call from another extension
You can answer a call from another extension from any phone in your office:
1. Lift the handset and call the ringing extension.
2. You receive a busy tone, press numeric key, 8 (France:4 Sweden 6)
Mute ring signal
Press to mute the ring signal (LED flashing)
Do not disturb, DND
When you activate DND, calls to your extension is not shown.
Outgoing calls can be made as usual.
Activate DND:
Lift the handset and press numeric keys *27#, Press [ ] to hang up.
Deactivate DND:
Lift the handset and press numeric keys #2 7 #Press [ ] to hang up.

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Goodbye Key
1. During off-
hook by handset, press [
2. During off-hook by h
andsfree/headset, press [
Call duration timer for incoming calls
A call duration timer for incoming calls starts 5 seconds after “off hook” status is established. The call
duration is stored in the call list with the caller ID information.
2.2
OUTGOING CALLS
Dial and Pre-dial
Dial
Pick up the handset or press
keys, (if required also * #
or
Pre-dial
During on-
hook, press the keys for the number to be dialed (max. 32 digits).
or
key or pick up the handset, the phone will dial out the number in
Call by Handsfree
1. Press
and enter the number by using the dial pad.
2.
To hang up the phone, press
3. When you are
in handset mode
Call by Headset
Insert a headset to the phone
1. Press
and enter the number using the
2.
To hang up the phone, press
3. When you are in
handset
Redial
1. Press , the
display shows the last number you have dialed.
2.
There are up to 5 most recent redial number, press
3.
Lift the handset or press either
Last External Number Redial
1. Lift the handset and p
ress numeric key
(Finland and Sweden: * * 0)
hook by handset, press [
] to process another call.
andsfree/headset, press [
] to hang up.
Call duration timer for incoming calls
A call duration timer for incoming calls starts 5 seconds after “off hook” status is established. The call
duration is stored in the call list with the caller ID information.
OUTGOING CALLS
Pick up the handset or press
for hands free / headset operation. P
ress numeric
or
to dial out)
hook, press the keys for the number to be dialed (max. 32 digits).
key or pick up the handset, the phone will dial out the number in
1,1
s.
and enter the number by using the dial pad.
To hang up the phone, press
again.
in handset mode
, you can switch to handsfree
mode by pressing
Insert a headset to the phone
and enter the number using the
dial pad.
To hang up the phone, press
again.
handset
mode, you can switch to headset mode
by pressing
display shows the last number you have dialed.
There are up to 5 most recent redial number, press
or to
view the records.
Lift the handset or press either
or to dial out.
Last External Number Redial
ress numeric key
***
(Finland and Sweden: * * 0)
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A call duration timer for incoming calls starts 5 seconds after “off hook” status is established. The call
ress numeric
hook, press the keys for the number to be dialed (max. 32 digits).
press
s.
mode by pressing
by pressing
.
view the records.

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Call via the phonebook
1. Press
Select SEARCH or press
2. Press or
to view the records. Hold the
3.
Lift the handset or press either
Dial Back from Call Record
1. Press
> CALL RECORD
2. Press or
to select call record that you wish to call
3.
Lift the handset or press either
Speed-
dial by Memory Keys (M0
1. Pick up the handset
or press
2.
Press memory key (M1 to M7) or to dial a number that is stored on the second level press Shift
(M0) + M1 to M7.
Call Back
If a called extension is busy or there is no answer
1.
At busy tone, Press numeric key
2.
Lift the handset when you are called back.
If all external
lines are busy (after dialing the digit or digits to get the line:
1.
At busy tone, Press numeric key,
2.
Dial the external number and
3.
Lift the handset when you are called back.
Cancel call back
Cancel single call back:
1.
Lift the handset and press numeric key
2. Press
to hang up
Cancel all callbacks:
1.
Lift the handset and press
2. Press
to hang up
Select SEARCH or press
key to enter Phonebook viewing state
to view the records. Hold the
/ key for 3s could ac
tivate fast scrolling
Lift the handset or press either
or to dial out
Dial Back from Call Record
> CALL RECORD
to select call record that you wish to call
Lift the handset or press either
or
dial by Memory Keys (M0
-M7)
or press
Press memory key (M1 to M7) or to dial a number that is stored on the second level press Shift
If a called extension is busy or there is no answer
:
At busy tone, Press numeric key
6 press to hang up.
(Finland, France and Sweden: 5).
Lift the handset when you are called back.
lines are busy (after dialing the digit or digits to get the line:
At busy tone, Press numeric key,
6(Finland, France, Sweden: 5).
Dial the external number and
press #, press to hang up.
Lift the handset when you are called back.
Lift the handset and press numeric key
s #37* , ext number, #
to hang up
Lift the handset and press
numeric keys #37#
to hang up
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key to enter Phonebook viewing state
tivate fast scrolling
Press memory key (M1 to M7) or to dial a number that is stored on the second level press Shift
(Finland, France and Sweden: 5).

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Protection (Data Privacy)
Protection allows you to make a call without any disturbances, e.g. intrusion. The feature is
automatically cancelled when the call is finished
1. Lift the handset and Press numeric keys * 41 #
Number presentation restriction
If you do not want your name and number to be displayed to the person you are calling.
1. Lift the handset and press numeric keys * 4 2 #
2. Dial the number
Call duration timer for outgoing calls
A call duration timer for outgoing calls starts 5 seconds after “off hook” status is established. The call
duration is stored in the call list with the caller ID information.
2.3 DURING CALLS
Mute
1. When a call is in progress, press to mute (LED flashing).
2. To speak to the caller, press again (LED off).
Mute with music/Music on hold
1. When a call is in progress, press to hold the call (LED on).
2. Press again or toggle the hook switch to resume the call (LED off).
Inquiry
1. When a call is in progress, press
2. Call 3
rd
party and wait for an answer
3. Return to the first call by pressing, 2(Sweden: )
Refer back (Switch back):
Press, 2to refer back to the other party (Sweden: )
Transfer
1. When a call is in progress, press
2. Call 3rd party and wait for an answer.
3. Replace the handset before or after the answer

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Conference
1. When a call is in progress, press,
2. Call 3rd party
3. After answer, press numeric key 3
Repeat the procedure to add more conference members (max 7 members)
Hold / Park a call
1. When a call is in progress, Press and press to hang up
2. Lift the handset to resume the call on your own extension
To resume the call from on another extension:
1. Lift the handset
2. Call the extension where the call was put on hold
3. Press numeric key 8(France: 4. Sweden:6)
2.4 CALL FORWARDING
Diversion
If you do not want to be disturbed or will be out of office, you can have all calls to your extension
diverted to a preprogrammed answering position. During diversion you will hear a special dial tone.
You can still make calls as usual. Diversion can be made direct, on no answer, on busy or to another
information service facility.
Order direct diversion from your own extension
The call can be diverted to an individual position or up to three determined common answering
positions (depending on the type of the incoming call). Pre-programmed by your system administrator.
1. Lift the handset and Press numeric keys *21 #(UK: *2# )
2. Press to hang up
Cancel diversion from your own extension:
1. Lift the handset and press numeric keys #21 #( UK: # 2 # ),
2. Press to hang up.
Diversion when there is no answer:
1. Lift the handset and Press numeric keys *211 # (Finland and Norway: *61# )
2. Press to hang up
Cancel diversion when there is no answer:
1. Lift the handset and press numeric keys #211 #( UK: #61# ),
2. Press to hang up.

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Diversion when the caller receives a busy tone:
1. Lift the handset and Press numeric keys *212 # (Finland and Norway: *67# )
2. Press to hang up
Cancel diversion when the caller receives a busy tone:
1. Lift the handset and press numeric keys #212 #( UK: # 67 # ),
2. Press to hang up.
Internal Follow me
All calls to your extension are diverted to an extension of your choice, within the private network. For
example, when you are working in another room and want your calls to follow you to that answering
position. When your telephone has Follow-me you can still make calls from it as usual.
As a reminder that your telephone has Follow-me, you will hear a special dial tone each time you lift
the handset to make a call.
Ordering Follow-me from your own phone:
1. Lift the handset (dial tone) and press numeric key *21* (UK:*2* )
2. Dial extension number of the answering position and press #(Special dial tone)
3. Press to hang up
Canceling Follow-me from your own phone:
1. Lift the handset (special dial tone) and press numeric key #21 #(ordinary dial tone) (UK:#2# )
2. Press to hang up
Ordering Follow-me from another phone:
You can order Follow-me of your own extension number from another telephone.
The first step is to allow that Follow-me is permitted to be done from another telephone. Do the
following from your own telephone:
1. Lift the handset (dial tone) and press numeric keys *21*( UK:*2* )
2. Dial own extension number and press #
3. Press to hang up
To order Follow me from another telephone:
1. Lift the handset (dial tone) and press numeric keys *21*( UK:*2* )
2. Dial own extension number * the extension number of the new answering position # (special dial
tone)
3. Press to hang up
Canceling Follow-me from another phone:
1. Lift the handset (dial tone) and dial #21*
2. Dial own extension number # (dial tone)
3. Press to hang up

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Ordering Follow-me remotely:
With this feature you can order follow-me of any extension number from any telephone.
The prerequisite is that all the involved telephones have the right service profile-
To order remote programming of follow-me, do the following:
1. Lift the handset (dial tone) and press numeric keys *21*( UK:*2* )
2. Extension number to divert * extension number of the new answering position #
3. Wait for special dial tone
4. Press to hang up
Canceling Follow-me remotely:
To cancel remote programming of Follow-me from another telephone than the telephone with diverted
number:
1. Lift the handset and wait for the dial tone
2. Press numeric keys #21*( UK:*2* )
3. Dial diverted extension number and press # and Press to hang up
External Follow me
1. Lift the handset and press numeric keys *22#
2. Dial external line code and external number press #press to hang up
Cancel: Lift handset and press numeric keys #22#Press to hang up
General Cancelation
1. Cancel all activated features:
2. Lift the handset and Press numeric keys #0 0 1 #
2.5 OPTIONAL CALL HANDLING FEATURES
The features below may not be available in your telephony system. Please contact your
system administrator for information.
Free seating
1. Log on: Lift the handset and press numeric keys *11*
2. Dial Authorization code and press numeric key * Own extension number, press #
Log off: Lift handset and press numeric keys #11# press to hang up

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Personal Number
With the personal numbers and profiles feature you can be reached on your normal office
phone number even if you are out of the office. A search profile (1-5) can be designed to fit
the situation (in the office, traveling, at home, and so on). Both internal and external phone
numbers can be used in a profile. Your search profile is programmed or modified by system
administrator.
When the feature is activated, incoming calls are transferred to selected phones or back-up services in
the order that you choose. If an answering position in the profile is busy, the call can be transferred to
another predefined position in the profile (Voice Mail or a colleague). You can handle the profiles from
your own office phone. How to do this is described in this section (an operator can also assist you).
You can also use any of the Personal Assistant applications if available.
Contact your system administrator for more information. When out of the office, the feature Direct
Inward System Access (DISA) can be used, if available in your system. How to use DISA is described
in this section.
Activate or change profile from own extension:
1. Lift handset and press numeric keys *1 0 * ( 1- 5 ) #
2. press to hang up
Canceling a profile from your phone:
1. Lift handset and press numeric keys #10#
2. Press to hang up
Voice Mail
Enter your mailbox:
1. Lift handset and dial the voice mail number and follow recorded instruction.
Note: If the number to the voice mail system has been programmed on the message waiting key you
can also press that key to enter the mailbox.
Call Waiting
If you urgently wish to contact a busy extension or external line, you can notify the extension by a call
waiting signal:
1. At busy tone, press numeric key, 5 ( Finland, France: 6 Sweden:4).
2. Wait on line on line
Account Code
This feature is used to charge a call to an account number or to prevent unauthorized calls
from your phone. The account code can have 1-15 digits.
1. Lift handset and press numeric key * 6 1 * account code #
2. Dial the digit or digits to get an external line and the external number.

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Absence Information
The absent information is used to inform the caller why you are absent and when you will return.
Contact your system administrator regarding the available absence codes.
With return date and time
1. Lift the handset and press numeric key * 2 3 *
2. Enter absence code (0-9) and press numeric key *
3. Enter the date or time (MMDD) or time (HHMM), press #
Cancel: Lift handset and press numeric key #2 3 #, press to hang up.
Without return date and time
1. Lift the handset and press numeric key * 2 3 *
2. Enter absence code (0-9) and press numeric key #
Cancel: Lift handset and press numeric keys # 2 3 #, press to hang up
Order for another extension:
1. Lift the handset and press numeric key * 2 3 0 *
2. Dial the extension number and press *
3. Enter the absence code (0-9), press *
Enter date or time (MMDD) or time (HHMM), for the other persons return, Press #, press to hang
up.
Cancel: Lift handset and press numeric key #230* Dial extension number and press #, press to
hang up.
Parallel Ringing
This feature makes it possible for an incoming call to ring on several phones simultaneously and for
the call to be answered on any of the phones. The feature requires all the phones involved to be
defined in a parallel ringing list.
To disable the parallel ringing temporarily:
1. Lift the handset and press numeric key * 2 1 *
2. Dial extension number and press, #, press to hang up.
To restore Parallel Ringing:
Lift the handset and press numeric key # 21 #, press to hang up.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension:
1. Lift the handset and Press numeric key 4, (France and Sweden: 8)
Before the intrusion a warning tone is sent to the parties in the ongoing call.

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Group features
Group Call – pick - up
In a call-pick-up group, any member can answer any individual call to group member.
1. Lift the handset and Press numeric key 8to answer the call (Finland and Sweden: 0)
Common bell group
Calls are signaled on a common bell:
1. Lift the handset and Press numeric key, 8, to answer the call (Finland and Sweden: 0)
Group hunting
As a member of a group of extensions that is called by a common number, you can temporarily leave
the group:
1. Lift the handset and Press numeric key * 2 1 * ( U.K: *2*)
2. Dial your own extension number and press #, press to hang up
To re-enter the group:
1. Lift the handset and press numeric keys # 21 #, press to hang up (UK:#2#)
If you are authorized, you can divert all calls to a group, to another extension or another group:
1. Lift the handset and press numeric key * 2 4 *
2. Dial number of the group to be diverted, Press numeric key *
3. Dial extension number to the new answering position, press #press to hang up
To cancel the diversion:
1. Lift the handset and press numeric key # 2 4 *
2. Dial the number of the group that has been diverted
3. Press numeric key #, press to hang up
Direct inward system Access - DISA
If you are assigned to use this feature and you are working externally, you can call your office and get
access to an external line in order to make business calls.
With common authorization code:
1. Lift the handset and call the DISA feature in your office.
2. You receive dial tone, press numeric key: * 7 2 *
3. Dial the authorization code and press numeric key #
4. You receive a dial tone, Dial external number
With individual Authorization code:
1. Lift the handset and call the DISA feature in your office.
2. You receive dial tone, press numeric key: * 7 5 *
3. Dial the authorization code and press numeric key *
4. You receive a dial tone, Dial external number, press *

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5. Dial your own extension number and press #
6. You receive a dial tone. Dial external number
Authorization code, Common
If you are authorized to use a common authorization code (1 to 7 digits) you can temporarily change
any phone used within the telephone system to the authority level connected to this code.
For a single call:
1. Lift the handset and press numeric key * 7 2 *
2. Enter authorization code and press #
3. You receive a verification tone, Dial the digit or digits to get an external line and the external
number.
To open an extension for several calls:
1. Lift the handset and press numeric key # 7 3 *
2. Enter authorization code and press #
3. You receive a verification tone.
To lock an extension:
1. Lift the handset and press numeric key * 73*
2. Enter authorization code and press #
3. You receive a verification tone.
Authorization code, individual
If you are authorized to use an individual authorization code (1-7 digits, affiliated to your own
extension) you can lock your own extension to a common authority level, e.g. when out of the office.
You can also temporarily change any other phone used within the telephone system to the same
authority level as you have on your own phone. The individual code can be changed from your own
extension.
To lock the phone:
1. Lift the handset and press numeric key * 76 *
2. Enter authorization code and press #
3. You receive a verification tone.
To make calls with your authority level when your phone is locked:
1. Lift the handset and press numeric key *75 *
2. Enter authorization code and press #
3. Dial the digit or digits to get an external line and the external number.
To open your phone:
1. Lift the handset and press numeric key # 76 *
2. Enter authorization code and press #
3. You receive a verification tone.

Mitel 7187 User Guide – R2A
| LZT 102 4163 | Uen | R2A | 2014-11-28 | 15
To assign your own authority level to another phone:
1. Lift the handset and press numeric key * 75 *
2. Enter authorization code and press *
3. You receive verification tone
4. Enter your own extension number and press #
5. You receive verification tone, Dial the digit or digits to get an external line and the external
number.
To change your individual authorization code:
1. Lift the handset and press numeric key * 74 *
2. Enter old authorization code and press *
3. Enter new authorization code and press #
4. You receive verification tone.