Mitel Inter-Tel 5000 User manual

Mitel 5000 Telephone System

Phone Keys & Key Descriptions
The following telephone feature descriptions identify the keys on the key panel of your 8528 phone.
Handset
If you are using a headset or if you are in Handsfree Mode,
you do not need to use the handset
Display
The display provides a two-line, 16-character viewing
area for using features and identifying callers. When idle, the
display shows user information and the time and date.
Ring/Message Indicator
The Ring/Message Indicator flashes or stays lit to indicate call,
message, and feature activity.
Indicator Signals Description
Rapidly flashing - You have an incoming call.
Slowly flashing - You have a waiting message or callback
message.
On - You are on a call or using a feature.
Off - Your telephone is idle.
Speaker
The speaker provides audio for handsfree calls and
background music.
(Up) (Down) Provides volume control for the ringer, handset,
and speaker. Scrolls through feature options.
(Speaker) Activates Handsfree Mode (speakerphone).
(Mute) Temporarily turns off your microphone during a call.
(Directory) Activates the contact and feature Directory.
(Special) Activates features while on a call. The (Special)
button does not cancel features. To cancel features, press the
Star button (*).
(Redial) Calls the last external number dialed. You cannot
redial internal numbers.
(Hold) Places the current call on hold. Left/backspace when
entering dialpad characters.
(Transfer) Transfers the current call. Right/forward when
entering dialpad characters.
(Message) Connects to your voice mailbox and flashes to
notify you of waiting messages. Toggles between Alpha Mode
and Numeric Mode when entering dialpad characters.

Call Handling
Making a call:
Dial 9 or outgoing key then the number and lift the handset (on-hook for
speakphone calls). Dial internally: dial the extension number and lift
handset.
To answer a call:
Lift the handset, or press (Speaker) to answer a call while using a headset
or to answer a call in Handsfree Mode. If you are currently on a call, press
the flashing IC or Call button to answer a waiting call.
To answer a waiting call:
Press the flashing IC or Call button. This places the first call on hold and
connects you to the waiting call. You can also place the first call on hold
before you answer the waiting call.
To redirect calls:
1. While a call is ringing, dial 331.
2. Enter the extension number, or press the Outgoing button or enter the
Outgoing Call access code (8), and then enter the external number. The
call is forwarded to the number entered.
To use Redial:
With or without the handset lifted, press REDIAL. The system
automatically selects a line and dials the number.
To use Call Forwarding:
1. Press the Fwd button or dial the Manual Call Forwarding feature
code from the table above. ENTER FORWARD DEST
2. Enter the extension number or press the Outgoing button, and then
dial the phone number. FWD ALL CALLS TO <number> appears.
To cancel Call Forwarding:
Press the Fwd button, and then press (Speaker), or lift and replace the
handset. ANY CALL FORWARD CANCELED appears.
To mute or unmute the microphone:
While on a call, press Mute on. MICROPHONE MUTE ON appears. When
The microphone is muted, the Mute button lamp is lit. Press Mute again to
unmute the microphone.
To transfer a call to another extension:
While on the call, press (Transfer), and then enter the extension
number.
• Wait for an answer, announce the call, and then hang up. If the
extension is unavailable, press the flashing IC or Call button to return to
the caller.
• Hang up to transfer the call and disconnect the call from your telephone.
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your
telephone.
• System Hold: Places an external call on hold in the system. You can
then pick up the call from any telephone that indicates a flashing
Call button for the call, including the telephone that placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
To use Reverse Transfer (Call Pick Up)
Lift the handset, and then press 4. ENTER EXTENSION NUMBER

Speed Dialing & Conference Calling
To dial a Station Speed-Dial number:
• Dial 382, and then enter the Station Speed-Dial location number (0 to
9)
• Press (Up) or (Down) to scroll through the speed-dial locations, and then
press # to select the location and dial the number.
To view or dial System Speed-Dial numbers:
1. Dial 381. REVIEW SYS SPEED # <code range> appears.
2. Do one of the following:
• Press (Up) or (Down) to scroll through the speed-dial locations.
• Enter the speed-dial location (000 to 999 or 0000 to 4999).
3. Press # to dial the number.
To store a Station Speed-Dial number:
1. With the handset on-hook, dial 383. PROGRAM STN SPD (0-9) OR
SCROLL appears.
2. Do one of the following:
• Press (Up) or (Down) to scroll through the speed-dial locations.
• Enter the speed-dial location (0 to 9).
Press # to select the location.
3. Enter the name of the speed-dial contact (up to 16 characters). For
dialpad character descriptions
4. Press # to save the name.
5. Enter the extension number or external number. If you are storing an
external number, enter the Outgoing Call access code (default code is 9
before you enter the number. Do not use hyphens or colons in stored
speed-dial numbers.
6. Press # to save the location. STN SPD BIN # <number> UPDATED
appears.
The following are guidelines when entering dialpad characters:
• Press (Message) to switch from Alpha Mode to Numeric Mode. The
(Message)button stays lit in Alpha Mode and is off in Numeric Mode.
• Press (Hold) to move the cursor to the left and delete characters.
• Press (Transfer) to move the cursor to the right.
• In Numeric Mode, press # for a hyphen (-).
• In Numeric Mode, press * for a colon (:).
• Press #, (Speaker), or lift and replace the handset to save entries.
Conference Calls
You can place a conference call with up to three internal or external
parties (for a total of four parties, including yourself).
To place a conference call:
1. While on the first call, press the Conf button to place the call on
hold. CALL NEXT PARTY TO CNF appears.
2. Place a call to the next conference party (for external calls, press the
Outgoing button or the Outgoing Call access code [9 is the default code],
and then dial the number).
3. After the party answers, announce the conference, and then press the
Conf button to place the call on hold. If necessary, repeat this step to add
the remaining conference party.
4. Press the Conf button again to start the conference. CNF IN PROGRESS
appears.
To add a conference party:
1. Press the Conf button. This leaves the conference parties connected.
2. Place a call to the party to be added to the conference, and then
announce the conference. Press the Conf button (twice) to add the party
and rejoin the conference.

Personalising Your Telephone
Changing the Ring Tone
You can select one of nine different ring tones.
To change the ring tone:
1. With the handset on-hook, dial 398.
2. Do one of the following to listen to (or turn off) ring tones:
• Press 0 to turn the ringer off.
• Press (Up) or (Down) or 1 to 9 to listen to ring tones.
3. Press (Speaker), #, or lift and replace the handset to select
the ring tone.
Listening to Background Music
If your system is equipped with a music source, you can listen
to background music or system audio (for example,
organizational conference calls) through the external speaker.
To turn on or turn off background music:
Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF)
appears.
Adjusting the Display Contrast
You can adjust the display Contrast setting.
To adjust the Contrast setting:
1. While the handset is on-hook, dial 303.
2. Do one of the following to adjust the contrast:
• Press (Up) or (Down) to adjust the contrast.
• Press a number on the dialpad (1 = lightest, 8 = darkest) that
corresponds to your desired contrast level.
3. To save the setting, press # or (Speaker).
Using Programmable Buttons
To program a button:
1. With the handset on-hook, dial 397.
2. Press the button that you want to program. If the button is:
• not programmed, UNDEFINED KEY appears.
• programmed, the feature or extension programmed for the
button appears.
• not programmable, NON-PROGRAMMABLE KEY appears.
3. Enter the feature

Programmable Buttons
Call 1 Selects an outside line or answers a call.
Call 2 Selects an outside line or answers a call.
Intercom Answers an intercom (internal) call.
Do-Not-Disturb Turns Do-Not-Disturb (DND) mode on or off.
Conference Places a conference call.
Forward Forwards the call to the specified number.
Outgoing Selects an outgoing line for external calls.
Your telephone has 16 programmable buttons. The first seven buttons on the telephone are programmed by the
system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick
access to features or speed-dial entries.

Voicemail
To access voicemails from your own handset:
Press the flashing MSG key or dial VM number default 2501.
Enter your password.
To access voicemail from another internal extension:
Dial 2500 followed by * key. Enter your mailbox number
(same as your extension number). Enter your password.
To access your mailbox from an outside phone:
Dial our own direct dial number. When you hear your
voicemail greeting press the * key. Enter your mailbox number
(same as your extension number). Enter your password.
Transfer a caller directly to a colleagues voicemail:
Press TRANSFER. Dial 2500. Enter the extension mailbox
number you require. Hang up immediately to complete.
To re-record your voicemail greeting. The message callers
reaching your voicemail box will hear:
•Dial into the voicemail
•Select option 4 (personal options)
•Select option 1 (personal greetings)
•Select option 1 (primary greeting)
•Current recording is played.
•Select 3 to erase and re-record.
•At the tone, record your greeting. Press # when finished
to save greeting.

Default Feature Codes
Account Code –Follow Calls 391
Account Code –Optional 390
ACD Agent –Log In 326
ACD Agent –Log In/Out 328
ACD Agent –Log Out 327
ACD Agent –Wrap-up Terminate 329
Agent Help –Reject 376
Agent Help –Request 375
Answer Ringing Call 351
Automatic Call Access –On/Off 361
Automatic Trunk Call Access –On/Off 360
Automatic Trunk Answer 350
Background Music –On/Off 313
Barge-in 386
Call Forward –All Calls 355
Call Forward –If Busy 357
Call Forward –If No Answer 356
Call Forward –No Answer/Busy 358
Call Logging 333
Change Language 301
Conference 5
Default Station 394
Directory 307
Display Time And Date 300
Do-Not-Disturb 370
Do-Not-Disturb –Cancel 371
Do-Not-Disturb –On/Off 372
Do-Not-Disturb –Override 373
Group Listen 312
Handsfree –On/Off 319
Headset –Off 316
Headset –On 315
Headset –On/Off 317
Hold –Individual 336
Hold –System 335
Hookflash (Recall in Europe) 330
Hunt Group –Remove 322
Hunt Group –Remove/Replace 324
Hunt Group –Replace 323
LCD Contrast Control 303
Message –Cancel Left Message 366
Message –Delete Message 368
The following table lists default feature codes.

Default Feature Codes
Message –Leave Station Message 367
Message –View Messages 365
Microphone Mute –On/Off 314
Page 7
Page Receive –On/Off 325
Personal Call Routing On 363
Personal Call Routing Off 362
Personal Call Routing On/Off 364
Personal Call Routing Handoff 388
Program Buttons 397
Program Station Password 392
Programmable Buttons –Return to Default 395
Queue (Callback) Request 6
Record-A-Call 385
Redial 380
Redirect Call 331
Reminder Message 305
Reminder Message –Cancel 306
Remote Programming 359
Reverse Transfer (Call Pick-Up) 4
Ring Intercom Always –On/Off 377
Ring Tone Selection 398
Station Monitor 321
Station Speed Dial 382
Station Speed Dial –Programming 383
Steal Call 387
System Forward –Off 353
System Forward –On 352
System Forward –On/Off 354
System Speed Dial 381
Switch Keymap 399
Transfer To Hold 346
Transfer To Ring 345
View Programmable Button Assignments 396

Service Number: 0800 088 4444
Converse Telecom
57 Church Street | Staines | Middlesex | TW18 4XS
www.conversetelecom.co.uk