Mitel Navigator 3300 ICP User manual

ONS/ANALOG TELEPHONE
USER GUIDE
MITEL NETWORKSMITEL NETWORKS
ICP
3300

L
Contents
PREFACE 
ABOUT FEATURE ACCESS CODES 
CALL BASICS 
0DNLQJDQG$QVZHULQJ&DOOV 
+ROG 
&DOO7UDQVIHU 
7KUHH3DUW\&RQIHUHQFH 
USING FEATURES 
$FFRXQW&RGHV 
%URNHUV&DOO
&DOOEDFN
&DOO)RUZDUG 
&DOO)RUZDUG5HPRWH 
&DOO)RUZDUG(QG&KDLQLQJ 
&DOO)RUZDUG2YHUULGH 
&DOO3DUN 
&DOO3LFNXS 
&DPSRQ 
'R1RW'LVWXUE 
7DJ&DOO 
2YHUULGH 
3DJLQJ 
7UXQN)ODVK 


PREFACE
7KLVJXLGHLVIRUXVHUVZLWKVLQJOHOLQHWHOHSKRQHV,WH[SODLQVKRZWRXVHWKH
WHOHSKRQHDQGWKHV\VWHPIHDWXUHVRIWKH0LWHO1HWZRUNV,&36\VWHP
IHDWXUHVDUHWKHVSHFLDOIXQFWLRQV\RXUWHOHSKRQHFDQDFFHVVLQDGGLWLRQWR
PDNLQJDQGUHFHLYLQJFDOOVVXFKDVWUDQVIHUULQJDFDOORUSXWWLQJDFDOOHURQ
KROG<RXUSKRQHPD\SURYLGHRWKHUV\VWHPLQGHSHQGHQWIHDWXUHVZKLFKDUH
QRWGHVFULEHGLQWKLVJXLGH&RQVXOWWKHGRFXPHQWDWLRQVXSSOLHGE\WKH
PDQXIDFWXUHURIWKHSKRQHIRULQIRUPDWLRQDERXWVXFKIHDWXUHV
ABOUT FEATURE ACCESS CODES
8VHRIVRPHIHDWXUHVUHTXLUHVGLDOLQJDFFHVVFRGHV7KHFRGHVDUHYDULDEOH
DQGPD\EHGLIIHUHQWWKDQWKRVHLQWKLVJXLGH$VN\RXU$GPLQLVWUDWRUIRUD
OLVWRIFRGHV\RXVKRXOGXVH
CALL BASICS
Making and Answering Calls
7RPDNHDFDOO
 /LIWWKHKDQGVHW
 'LDOWKHQXPEHU
7RDQVZHUDFDOO
z /LIWWKHKDQGVHW


Hold
7RSODFHDFDOORQ6\VWHP+ROG
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKH&DOO+ROGDFFHVVFRGH
7RUHWULHYHDFDOORQ+ROG
 /LIWWKHKDQGVHW
 'LDOWKH&DOO+ROG5HWULHYHDFFHVVFRGH
7RUHWULHYHDFDOORQ+ROGIURPDQRWKHUH[WHQVLRQ
 /LIWWKHKDQGVHW
 'LDOWKH&DOO+ROG5HPRWH5HWULHYHDFFHVVFRGH
Call Transfer
7RWUDQVIHUDQDFWLYHFDOO
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
 7RFRPSOHWHWKHWUDQVIHUKDQJXS
 7RDQQRXQFHWKHWUDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJ
XS
 7RUHWULHYHWKHFDOOSUHVV)/$6+RUIODVKWKHVZLWFKKRRNDQGWKHQ
GLDOWKH&DOO+ROG5HWULHYH)HDWXUH$FFHVVFRGH
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ


Three-Party Conference
7KLVIHDWXUHDOORZV\RXWRVHWXSDFRQIHUHQFHFDOOFRQVLVWLQJRI\RXUVHOIDQG
WZRH[WHQVLRQXVHUVRUDQRWKHUH[WHQVLRQXVHUDQGDQH[WHUQDOFDOO
7RVHWXSD&RQIHUHQFHZKHQDWZRSDUW\FDOOLVDOUHDG\LQSODFHRUWR
DGGDQRWKHUSDUW\WRDQH[LVWLQJ&RQIHUHQFH
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDO&RQIHUHQFH&DOODFFHVVFRGH
7RVSOLWDFRQIHUHQFHVRWKDW\RXFDQVSHDNSULYDWHO\ZLWKRQHRIWKH
S
DUWLHV
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKH&RQIHUHQFH&DOO6SOLWDFFHVVFRGH
7ROHDYHD&RQIHUHQFH
z +DQJXS
USING FEATURES
Account Codes
7RXVH)RUFHG FFRXQW&RGHV
 /LIWWKHKDQGVHW
 'LDOWKH$FFRXQW&RGHGLJLWV
 3UHVV
7RHQWHUDQ FFRXQW&RGHGXULQJDFDOO
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDO$FFRXQW&RGHDFFHVVFRGH
 'LDOWKH$FFRXQW&RGHGLJLWV
3UHVV
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK

 
Broker’s Call
7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZRSDUW\FDOO
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKHQXPEHU
7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
 3UHVV)/$6+RUTXLFNO\SUHVVDQGUHOHDVHWKHKRRNVZLWFK
 'LDOWKH&DOO+ROG5HWULHYHDFFHVVFRGH
Callback
7RUHTXHVWD&DOOEDFNZKHQ\RXUHDFKDEXV\RUXQDQVZHUHG
H[WHQVLRQ
 'LDOWKH&DOOEDFN6HWXSDFFHVVFRGH
 +DQJXS
7RDQVZHUD&DOOEDFN
z /LIWWKHKDQGVHW
7RFDQFHOD&DOOEDFN
 /LIWWKHKDQGVHW
 'LDOWKH&DOOEDFN&DQFHO,QGLYLGXDODFFHVVFRGH
 'LDOWKHQXPEHURIWKHFDOOHGH[WHQVLRQ
 +DQJXS
7RFDQFHODOO&DOOEDFNV
 /LIWWKHKDQGVHW
 'LDOWKH&DOOEDFN&DQFHODFFHVVFRGH
 +DQJXS


Call Forward
7RSURJUDPDQGDFWLYDWH&DOO)RUZDUG
 /LIWWKHKDQGVHW
 'LDORQHRIWKHIROORZLQJ&DOO)RUZDUGDFFHVVFRGHV
 7RUHGLUHFWDOOFDOOVGLDOWKH)ROORZ0HDFFHVVFRGH
 7RUHGLUHFWDOOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDOWKHWKH%XV\
([WHUQDO,QWHUQDO6RXFHDFFHVVFRGH
 7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDOWKH%XV\
,QWHUQDO6RXUFHDFFHVVFRGH
 7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDOWKH%XV\
([WHUQDO6RXUFHDFFHVVFRGH
 7RUHGLUHFWDOOFDOOVZKHQ\RXGRQWDQVZHUGLDOWKH1R$QVZHU
([WHUQDO,QWHUQDO6RXUFHDFFHVVFRGH
 7RUHGLUHFWLQWHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDOWKH1R$QVZHU
,QWHUQDO6RXUFHDFFHVVFRGH
 7RUHGLUHFWH[WHUQDOFDOOVZKHQ\RXGRQWDQVZHUGLDOWKH1R$QVZHU
([WHUQDO6RXUFHDFFHVVFRGH
 'LDOWKHGHVWLQDWLRQQXPEHU
 +DQJXS
7RFDQFHO&DOO)RUZDUG%XV\RU1R QVZHURQO\
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ

7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXUWHOHSKRQHLVEXV\GLDOWKH
&DQFHO&DOO)RUZDUGLQJ%XV\([W,QW6RXUFHDFFHVVFRGH

 7RFDQFHOWKHUHGLUHFWRIFDOOVZKHQ\RXGRQWDQVZHUGLDO
 +DQJXS
7RFDQFHODOO&DOO)RUZDUGW\SHV
 /LIWWKHKDQGVHW
 'LDOWKH&DQFHO$OO)RUZDUGLQJDFFHVVFRGH
 +DQJXS


Call Forward - Remote
7RIRUZDUGFDOOVIURPDUHPRWHH[WHQVLRQWR\RXUFXUUHQWORFDWLRQ
 /LIWWKHKDQGVHW
 'LDOWKH&DOO)RUZDUGLQJ,$P+HUHDFFHVVFRGH
 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ
 +DQJXS
7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHH[WHQVLRQWKDWVHWWKH
UHPRWHIRUZDUGLQJ
 /LIWWKHKDQGVHW
 'LDOWKH&DQFHO&DOO)RUZDUGLQJ)ROORZ0H5HPRWHDFFHVVFRGH

 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ
 +DQJXS
7RFDQFHO&DOO)RUZDUG5HPRWHIURPWKHH[WHQVLRQWKDWZDV
IRUZDUGHG
 /LIWWKHKDQGVHW
 'LDOWKH&DQFHO&DOO)RUZDUGLQJ)ROORZ0HDFFHVVFRGH
 +DQJXS
Call Forward - End Chaining
7RHQVXUHWKDWFDOOVGRQRWJHWIRUZDUGHGDJDLQE\WKHGHVWLQDWLRQ
QXPEHU
 /LIWWKHKDQGVHW
 'LDOWKH&DOO)RUZDUGLQJ(QG&KDLQLQJDFFHVVFRGH
 +DQJXS
7RDJDLQDOORZFDOOVWREHIRUZDUGHGE\WKHGHVWLQDWLRQQXPEHU
 /LIWWKHKDQGVHW
 'LDOWKH&DQFHO&DOO)RUZDUGLQJ(QG&KDLQLQJDFFHVVFRGH
 +DQJXS
Call Forward - Override
7RRYHUULGH&DOO)RUZDUGDQGULQJDH[WHQVLRQ
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