Mitel SUPERSET 4001 User manual

USER GUIDE

SX-200 ICP - 2.0

Contents
ABOUT YOUR PHONE .................................................................................................. 1
TIPS FOR YOUR COMFORT AND SAFETY ................................................................. 1
Don't cradle the handset! ......................................................................... 1
Protect your hearing ................................................................................ 1
Adjusting the viewing angle...................................................................... 2
Changing Handsets.................................................................................. 3
CUSTOMIZING YOUR SET............................................................................................ 4
Ringer Control ........................................................................................ 4
Handset Receiver Volume Control.............................................................. 4
MAKING AND ANSWERING CALLS............................................................................. 4
Make a Call - PBX.................................................................................... 4
Make an External Call - KTS ..................................................................... 5
Make an Intercom Call - KTS .................................................................... 5
Answer a Call.......................................................................................... 5
Redial .................................................................................................... 5
Speed Call Keys ...................................................................................... 6
Speed Call - Personal............................................................................... 6
CALL HANDLING........................................................................................................... 7
Hold ...................................................................................................... 7
Hold and Page ........................................................................................ 7
Transfer ................................................................................................. 7
Conference............................................................................................. 8
Swap ..................................................................................................... 8
Call Forward ........................................................................................... 9
Call Forward - I'm Here.......................................................................... 10
Call Forward - Toggle............................................................................. 11
Messaging - Callback ............................................................................. 11
USING ADVANCED FEATURES ................................................................................. 12
Account Codes ...................................................................................... 12
Callback ............................................................................................... 12
Call Park .............................................................................................. 13
Call Park - Destination Phone.................................................................. 13
Call Pickup ........................................................................................... 14
Campon ............................................................................................... 14
Do Not Disturb...................................................................................... 14
Override (Intrude)................................................................................. 14
Paging - PA .......................................................................................... 15
Paging - Direct...................................................................................... 15

Paging - All Set ..................................................................................... 15
Paging - Group ..................................................................................... 16
Reminder ............................................................................................. 16
Reminder - Multiple ............................................................................... 17
Phonebook ........................................................................................... 17
Call Monitoring...................................................................................... 18
Door Opener......................................................................................... 19


ABOUT YOUR PHONE
7KH683( 6(7KDVVL[IL[HGIXQFWLRQNH\V352*5$00(66$*(
+2/'5(75,(9()/$6+  DQGVHYHQSHUVRQDONH\V$SHUVRQDONH\
FDQEHSURJUDPPHGWRGLDOD6SHHG&DOOQXPEHURUDIHDWXUHDFFHVVFRGH
<RXUWHOHSKRQHDOVRIHDWXUHVDODUJH0HVVDJHLQGLFDWRU
7HOHSKRQHVWDWXVLQGLFDWRUV
TIPS FOR YOUR COMFORT AND SAFETY
Don’t cradle the handset!
3URORQJHGXVHRIWKHKDQGVHWFDQOHDGWRQHFNVKRXOGHURUEDFNGLVFRPIRUW
HVSHFLDOO\LI\RXFUDGOHWKHKDQGVHWEHWZHHQ\RXUHDUDQGVKRXOGHU,I\RX
XVH\RXUSKRQHDORW\RXPD\ILQGLWPRUHFRPIRUWDEOHWRXVHDKHDGVHW
6HHWKHVHFWLRQRQKHDGVHWXVDJHHOVHZKHUHLQWKLVJXLGHIRUPRUH
LQIRUPDWLRQ
Protect your hearing
<RXUSKRQHKDVDFRQWUROIRUDGMXVWLQJWKHYROXPHRIWKHKDQGVHWUHFHLYHURU
KHDGVHW%HFDXVHFRQWLQXRXVH[SRVXUHWRORXGVRXQGVFDQFRQWULEXWHWR
KHDULQJORVVNHHSWKHYROXPHDWDPRGHUDWHOHYHO
/LQH6WDWXV ,QGLFDWRU0HDQLQJ
,GOH 2II
%XV\ 2Q
LQJLQJ )ODVKLQJVORZO\
2QKROGDW\RXUSKRQH )ODVKLQJUDSLGO\
2QKROGDWDQRWKHUSKRQH)ODVKLQJVORZRQIDVWRII


Adjusting the viewing angle
7KHVWDQGEXLOWLQWR\RXUSKRQHWLOWVWRJLYH\RXDEHWWHUYLHZRIWKHNH\VIRU
EHWWHUYLHZLQJ
 3UHVVWKHWLOWUHOHDVHSDGGOHRQWKHWHOHSKRQHEDVH
 7LOW\RXUWHOHSKRQHWRWKHGHVLUHGDQJOH
 HOHDVHWKHWLOWUHOHDVHSDGGOH





Changing Handsets
<RXU683( 6(7WHOHSKRQHLVFRPSDWLEOHZLWKVHYHUDOVSHFLDOW\
KDQGVHWV7RUHPRYHWKHKDQGVHWVKLSSHGZLWK\RXUSKRQHIURPWKHKDQGVHW
FRUG
 %HQGDSDSHUFOLSWRSURGXFHDSSUR[LPDWHO\FPLQRIVWUDLJKW
ZLUH
 2QWKHKDQGVHWORFDWHWKHSODVWLFJURRYHOHDGLQJLQWRWKHKDQGVHWMDFN
7KHJURRYHLVRQWKHVLGHRIWKHMDFNWKDWLVFORVHVWWRWKHKDQGVHW
PLFURSKRQH
 6OLGHWKHHQGRIWKHZLUHLQWRWKHKDQGVHWMDFNDORQJWKHJURRYHXQWLOLW
VWRSVXQGHUQHDWKWKHKDQGVHWFRUGFOLS
 :KLOHJHQWO\SXOOLQJRQWKHKDQGVHWFRUGXVHWKHZLUHWRSU\WKHFOLS
XSZDUG7KHFRUGZLOOVHSDUDWHIURPWKHKDQGVHW
 6WRUHWKHRULJLQDOKDQGVHWLQDVDIHSODFH


CUSTOMIZING YOUR PHONE
Ringer Control
7RDGMXVWWKH5LQJHU9ROXPHZKLOHWKHSKRQHLVULQJLQJ
z 3UHVV RU 
7RDGMXVWWKHULQJHUSLWFK
 /LIWWKHKDQGVHW
 'LDO 
 'LDO
 3UHVV RU 
 +DQJXS
Handset Receiver Volume Control
7RDGMXVWWKH+DQGVHW5HFHLYHU9ROXPHZKHQ\RXDUHXVLQJWKH
KDQGVHW
z 3UHVV RU 
MAKING AND ANSWERING CALLS
,I\RXUWHOHSKRQHV\VWHPRSHUDWHVDVD3%;WKH3ULPH/LQHFDQEHXVHGIRU
ERWKLQFRPLQJDQGRXWJRLQJFDOOV2XWJRLQJFDOOVUHTXLUHGLDOLQJDOLQHDFFHVV
FRGHXVXDOO\IROORZHGE\WKHWHOHSKRQHQXPEHU
,QDNH\WHOHSKRQHV\VWHP.76WKH3ULPH/LQHLVXVHGIRULQWHUQDO
,QWHUFRPFDOOVRQO\2XWJRLQJFDOOVUHTXLUHWKHXVHRI/LQHNH\V
Make a Call - PBX
 /LIWWKHKDQGVHW
 'LDOWKHH[WHQVLRQQXPEHURUDOLQHDFFHVVFRGHXVXDOO\DQGWKH
WHOHSKRQHQXPEHUIRUDQRXWVLGHFDOO
2 
3UHVVD6SHHG&DOONH\


Make an External Call - KTS
 /LIWWKHKDQGVHW
 3UHVVD/LQHNH\
 'LDOWKHWHOHSKRQHQXPEHU
2 
3UHVVD6SHHG&DOONH\
Make an Intercom Call - KTS
$Q,QWHUFRPFDOOLVDFDOOEHWZHHQWZRH[WHQVLRQVZKLFKHLWKHUSDJHVRU
ULQJVWKHFDOOHGH[WHQVLRQ
7RVZLWFKEHWZHHQDULQJLQJLQWHUFRPFDOOWRDSDJHGLQWHUFRPFDOO
 0DNHDFDOO
 'RRQHRIWKHIROORZLQJZKLOHOLVWHQLQJWRULQJEDFNWRQH
 3UHVVWKH'LUHFW3DJHIHDWXUHNH\
 'LDO
Answer a Call
z /LIWWKHKDQGVHW
2 
3UHVVWKHIODVKLQJ/LQH$SSHDUDQFHNH\DQGOLIWWKHKDQGVHW

Redial
7RUHGLDOWKHODVWQXPEHUWKDW\RXPDQXDOO\GLDOHG
 /LIWWKHKDQGVHW
 'LDO


Speed Call Keys
7RGLDODVWRUHG6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 3UHVVD6SHHG&DOONH\
7RVWRUHD6SHHG&DOOQXPEHU
 3UHVV352*5$0
 3UHVVWKHGHVLUHG6SHHG&DOONH\
 (QWHURURWKHUGLJLWVXVHGWRDFFHVVDQRXWVLGHOLQHLIUHTXLUHG
IROORZHGE\HQWHUWKHWHOHSKRQHQXPEHU
3UHVV+2/'EHWZHHQGLJLWVWRFUHDWHDRQHVHFRQGSDXVHGXULQJGLDOLQJ
SUHVV+2/'PRUHWKDQRQFHWROHQJWKHQWKHSDXVH
 3UHVV352*5$0
Speed Call-Personal
7RGLDODSHUVRQDO6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
7RVWRUHDSHUVRQDO6SHHG&DOOQXPEHU
 /LIWWKHKDQGVHW
 'LDO
 (QWHUDQLQGH[QXPEHUEHWZHHQDQG
 (QWHURURWKHUGLJLWVXVHGWRDFFHVVDQRXWVLGHOLQHLIUHTXLUHG
IROORZHGE\HQWHUWKHWHOHSKRQHQXPEHU
3UHVV+2/'EHWZHHQGLJLWVWRFUHDWHDRQHVHFRQGSDXVHGXULQJGLDOLQJ
SUHVV+2/'PRUHWKDQRQFHWROHQJWKHQWKHSDXVH
 +DQJXS


CALL HANDLING
Hold
7RSODFHDFDOORQ+ROG
z 3UHVV+2/'5(75,(9(
7RUHWULHYHDFDOOIURP+ROG
z 3UHVV+2/'5(75,(9(
7RUHWULHYHDFDOOWKDWKDVEHHQSODFHGRQ+ROGDWDQRWKHUH[WHQVLRQ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHH[WHQVLRQWKDWSODFHGWKHFDOORQ+ROG
Hold and Page
7KH+ROGDQG3DJHIHDWXUHDOORZV\RXWRSXWDFDOORQKROGDQGSDJHZLWKRXW
KDYLQJWRXVHDIHDWXUHNH\RUFRGH
7RSODFHDFDOORQKROGDQGSDJH
 3UHVVWKHUHG+2/'NH\WZLFH
 0DNHWKHSDJH
7RSODFHDFDOORQKROGDQGQRWSDJH
 3UHVVWKHUHG+2/'NH\
 3UHVVDQ\NH\H[FHSWIRUWKHUHG+2/'NH\7KHFDOOLVRQKROG
Transfer
7R7UDQVIHUDQDFWLYHFDOO
 3UHVV)/$6+
 'LDOWKHQXPEHURIWKHWKLUGSDUW\
 'RRQHRIWKHIROORZLQJ
 7RFRPSOHWHWKH7UDQVIHUKDQJXS
 7RDQQRXQFHWKH7UDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGKDQJXS
 7RFDQFHOWKH7UDQVIHUSUHVV)/$6+


Conference
7RIRUPD&RQIHUHQFHZKHQDWZR SDUW\FDOOLVDOUHDG\LQSODFHRUWR
DGGDQRWKHUSDUW\WRDQH[LVWLQJ&RQIHUHQFH
 3UHVV)/$6+
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 :DLWIRUDQDQVZHU
 3UHVV)/$6+
7ROHDYHD&RQIHUHQFH
z +DQJXS
Swap
7RFDOODQRWKHUSDUW\ZKHQ\RXDUHLQDQHVWDEOLVKHGWZR SDUW\FDOO
 3UHVV)/$6+
 'LDOWKHQXPEHU
7RDOWHUQDWHEHWZHHQWKHWZRSDUWLHV
z 3UHVV)/$6+


Call Forward
7RSURJUDPDQGDFWLYDWH&DOO)RUZDUG
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ
 7RUHGLUHFWLQWHUQDOFDOOVGLDO
 7RUHGLUHFWH[WHUQDOFDOOVGLDO

7RUHGLUHFWERWKLQWHUQDODQGH[WHUQDOFDOOVGLDO
 'RRQHRIWKHIROORZLQJ
 7RUHGLUHFWDOOFDOOVSUHVV
 7RUHGLUHFWFDOOVZKHQ\RXUWHOHSKRQHLVEXV\SUHVV

7RUHGLUHFWFDOOVZKHQ\RXGRQWDQVZHUSUHVV
 7RUHGLUHFWFDOOVZKHQ\RXUWHOHSKRQHLVEXV\RUZKHQ\RXGRQW
DQVZHUSUHVV
 'LDOWKHGHVWLQDWLRQQXPEHU
 +DQJXS
7RFDQFHO&DOO)RUZDUG
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ

7RFDQFHOWKHUHGLUHFWRILQWHUQDOFDOOVGLDO
 7RFDQFHOWKHUHGLUHFWRIH[WHUQDOFDOOVGLDO
 7RFDQFHOWKHUHGLUHFWRIERWKLQWHUQDODQGH[WHUQDOFDOOVGLDO
 +DQJXS


Call Forward - I’m Here
7RIRUZDUGFDOOVIURPDUHPRWHH[WHQVLRQWR\RXUFXUUHQWORFDWLRQ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHUHPRWHH[WHQVLRQ
 +DQJXS
7RFDQFHO&DOO)RUZDUG 5HPRWHIURPWKHH[WHQVLRQWKDWVHWWKH
UHPRWHIRUZDUGLQJ
 /LIWWKHKDQGVHW
 'LDO 
 'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ
 +DQJXS
7RFDQFHO&DOO)RUZDUG 5HPRWHIURPWKHH[WHQVLRQWKDWZDV
IRUZDUGLQJ
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS


Call Forward - Toggle
7KLVIHDWXUHLVXVHIXOLI\RXZDQWFDOOIRUZDUGLQJLQHIIHFWIRU%XV\DQG1R
$QVZHUFRQGLWLRQVPRVWRIWKHWLPHEXWQHHGWRRYHUULGHLWZLWK&DOO)RUZDUG
$OZD\VRFFDVLRQDOO\IRUH[DPSOHZKHQ\RXUHXVLQJDVHFRQGSKRQHVXFK
DVD683( 6(7FRUGOHVVSKRQH,QVWHDGRIFKDQJLQJWKHFDOOIRUZDUG
SURJUDPPLQJRQ\RXUPDLQSKRQHWRWXUQ&DOO)RUZDUG$OZD\VRQDQGRII
\RXFDQSURJUDPDNH\WRGRLW
<RXFDQDOVRSURJUDPNH\VWRWXUQ&DOO)RUZDUG%XV\1R$QVZHURU%XV\1R
$QVZHURQDQGRII
7RWRJJOHFDOOIRUZDUG
z 3UHVVWKHSURJUDPPHGIHDWXUHNH\)RUZDUG$OZD\V)RUZDUG%XV\
)RUZDUG1R$QVRU)RUZDUG%XV\1$
)RULQIRUPDWLRQRQSURJUDPPLQJDIHDWXUHNH\VHH)HDWXUH.H\V
HOVHZKHUHLQWKLVJXLGH
1RWH<RXPD\DOVRSURJUDPD)RUZDUG$OONH\WRHQDEOHDQGGLVDEOHDOO
FDOOIRUZDUGW\SHVWKDWKDYHDGHVWLQDWLRQSURJUDPPHG
Messaging - Callback
7ROHDYHD&DOOEDFN0HVVDJHRQDWHOHSKRQHZKHQ\RXKHDUEXV\RU
ULQJEDFNWRQH
z 3UHVV0(66$*(
7RUHVSRQGWRD0HVVDJH:DLWLQJFRQGLWLRQRQ\RXUWHOHSKRQH
 /LIWWKHKDQGVHW
 3UHVV0(66$*(
$FDOOLVSODFHGWRWKHPHVVDJHVHQGHUYRLFHPDLOV\VWHPRUH[WHQVLRQXVHU
WKDWOHIWWKHROGHVWPHVVDJH
,IWKHH[WHQVLRQLVEXV\RUWKHXVHUGRHVQRWDQVZHU\RXFDQVHQGWKHXVHU
D&DOOEDFNPHVVDJHE\SUHVVLQJWKH0(66$*(NH\DJDLQ7KLVFDQFHOVWKH
&DOOEDFNPHVVDJHRQ\RXUH[WHQVLRQ


USING ADVANCED FEATURES
Account Codes
7RDFFHVVDWUXQNRXWVLGHOLQHYLD$FFRXQW&RGHHQWU\
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKH$FFRXQW&RGHGLJLWVIROORZHGE\
 'LDOWKHWHOHSKRQHQXPEHU
Callback
7RUHTXHVWD&DOOEDFNZKHQ\RXUHDFKDEXV\H[WHQVLRQ
 'LDO 
 +DQJXS
7RUHTXHVWD&DOOEDFNZKHQWKHH[WHQVLRQGRHVQRWDQVZHU
 +DQJXS
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHXQDQVZHUHGH[WHQVLRQ
 +DQJXS
7RDQVZHUD&DOOEDFN
z /LIWWKHKDQGVHW


Call Park
7RSDUNDFDOO
 3UHVV)/$6+
 'LDO
 +DQJXS
7RUHWULHYHDSDUNHGFDOOIURP\RXUSKRQH
z
/LIWWKHKDQGVHW
7RUHWULHYHDFDOOSDUNHGE\DQRWKHUH[WHQVLRQ
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHH[WHQVLRQWKDWSDUNHGWKHFDOO
Call Park - Destination Phone
&DOO3DUN'HVWLQDWLRQ3KRQHDOORZV\RXWRSDUNDQDQVZHUHGFDOORQDQRWKHU
SKRQH,IDSDUNHGFDOOLVQRWUHWULHYHGDIWHUDVSHFLILHGOHQJWKRIWLPHD
UHPLQGHURFFXUV
7RSDUNDQDFWLYHFDOORQDQRWKHUSKRQH
 3UHVV75$16&21)WRJHWGLDOWRQH
 'LDODQGWKHQGLDOWKHH[WHQVLRQRIWKHGHVWLQDWLRQSKRQH
,IWKHFDOOLVSDUNHGVXFFHVVIXOO\GLDOWRQHEXV\WRQHRUDSDJHRFFXUV,I
WKHFDOOLVQRWSDUNHGUHRUGHUWRQHRFFXUV
7RUHWULHYHDFDOOSDUNHGRQDQRWKHUSKRQH
z
'RRQHRIWKHIROORZLQJ
 3UHVVWKHIODVKLQJ&DOO3DUNIHDWXUHNH\
 'LDO


Call Pickup
7RDQVZHUDFDOOWKDWLVULQJLQJDWDQRWKHUH[WHQVLRQLQ\RXU3LFNXS
*URXS
 /LIWWKHKDQGVHW
 'LDO
7RDQVZHUDFDOOWKDWLVULQJLQJDWDH[WHQVLRQQRWLQ\RXU3LFNXS
*URXS
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHQXPEHURIWKHULQJLQJH[WHQVLRQ
Campon
7RFDPSRQWRDEXV\H[WHQVLRQ
z :DLWIRUWKHVHFRQGWLPHRXWSHULRGWRH[SLUH
7RUHWULHYHDFDOOZKHQ\RXKHDU&DPSRQWRQH
z
3UHVV)/$6+
Do Not Disturb
7RDFWLYDWH'R1RW'LVWXUE
 /LIWWKHKDQGVHW
 'LDO
 'LDO
 +DQJXS
7RGHDFWLYDWH'R1RW'LVWXUE
 /LIWWKHKDQGVHW
 'LDO
 'LDO
 +DQJXS
Override (Intrude)
7RXVH2YHUULGHZKHQ\RXHQFRXQWHUEXV\WRQH
z 'LDO


Paging - PA
7RXVH3DJLQJ
 /LIWWKHKDQGVHW
 'RRQHRIWKHIROORZLQJ
 7RSDJHWKHGHIDXOW]RQHGLDO
 7RSDJHDVSHFLILF]RQHGLDOIROORZHGE\WKH]RQHQXPEHU
 0DNHWKHDQQRXQFHPHQW
Paging - Direct
7RSDJHDQH[WHQVLRQWKDWKDV:KLVSHU$QQRXQFHRU2II +RRN9RLFH
$
QQRXQFHHQDEOHG
 /LIWWKHKDQGVHW
 'LDO
 'LDOWKHH[WHQVLRQQXPEHU
 3DJHWKHFDOOHGSDUW\
7RDQVZHUD'LUHFW3DJH
z
/LIWWKHKDQGVHW
Paging - All Set
7RSDJHDOOWHOHSKRQHVVLPXOWDQHRXVO\WKURXJKWKHLUVSHDNHUV
 /LIWWKHKDQGVHW
 'LDO
 3UHVV
 3DJHWKHFDOOHGSDUW\
7RDQVZHUDQ$OO6HW3DJH
 /LIWWKHKDQGVHW
 'LDO


Paging - Group
7RSDJHDOOH[WHQVLRQVLQDSDJLQJJURXSVLPXOWDQHRXVO\WKURXJKWKHLU
VSHDNHUV
 /LIWWKHKDQGVHW
 'LDO
 3UHVV
7RUHVSRQGWRD*URXS3DJH
 /LIWWKHKDQGVHW
 'LDO
Reminder
7RVHWRUPRGLI\DWLPHGUHPLQGHU
 /LIWWKHKDQGVHW
 'LDO
 6HWDWLPHE\HQWHULQJWKHKRXUDQGPLQXWHVLQKRXUIRUPDW)RU
H[DPSOHHQWHULQJVHWVDUHPLQGHUIRU30
<RXKHDUGLDOWRQHLIWKHWLPHLVYDOLGUHRUGHUWRQHLILWLVLQYDOLG
7RFDQFHODWLPHGUHPLQGHU
 /LIWWKHKDQGVHW
 'LDO
 +DQJXS
7RDFNQRZOHGJHWKHUHPLQGHULQGLFDWHGE\ILYHULQJV
z /LIWWKHKDQGVHW