Mitel Connected Guests InnLine IP User manual

INSTALLATION GUIDE
InnLine IP Voicemail

INNLINE IP Installation guide Introduction
ii
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InnLine IP Voicemail Installation Guide, version 3.3.0
May 2018
®,™ Trademark of Mitel Networks Corporation
© Copyright Mitel Networks Corporation
All rights reserved

INNLINE IP Installation guide Introduction
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Contents
Introduction................................................................................................................................vii
Chapter 1 - Installation............................................................................................................... 1
Preinstallation information ....................................................................................................... 2
Opening and verifying system components .......................................................................... 2
Inspecting and installing hardware ......................................................................................... 3
Connect peripherals .................................................................................................................... 4
Programming InnLine IP ........................................................................................................... 5
Adding general system information...................................................................................... 6
Adding a system administrator.............................................................................................. 8
Checking the voice ports ....................................................................................................... 10
Setting the MWI dial-strings (certain port types only)...................................................... 11
Device interface serial ports .................................................................................................... 13
Chapter 2 - Mailboxes and other features............................................................................. 15
Mailboxes: an introduction...................................................................................................... 16
Mailbox IDs ............................................................................................................................. 19
Adding mailboxes ..................................................................................................................... 19
Adding guest mailboxes........................................................................................................ 20
Adding mailboxes one at a time....................................................................................... 20
Adding multiple mailboxes .............................................................................................. 22
Deleting mailboxes............................................................................................................. 23
Adding staff mailboxes.......................................................................................................... 23
Adding front desk mailboxes................................................................................................ 25
Adding administration mailboxes ....................................................................................... 26
Checking your maximum mailbox number size................................................................ 28
Defining the guest services class............................................................................................ 29
Prompt administration ............................................................................................................. 32
Using InnLine IP’s GUI to record prompts......................................................................... 32
Creating a “Record Prompt” mailbox for prompts ........................................................... 34
Translations ................................................................................................................................ 37
Adding translations individually......................................................................................... 37
Adding multiple translations................................................................................................ 38
Deleting translations .............................................................................................................. 39
Guest services menus................................................................................................................ 39
Automated attendants............................................................................................................... 43
Automated attendant example............................................................................................. 44
InnConnect ................................................................................................................................. 50
Step 1: Review and adjust the Call Forward settings for guests and staff ..................... 51
Step 2: Add a Guest Service Menu option for InnConnect............................................... 52
Step 3 (optional): Make InnConnect part of the guest tutorial......................................... 53
Step 4: Enable InnConnect for selected staff members...................................................... 53
Step 5: Configure ports to perform outdial function for this feature.............................. 54
Step 6: Add and configure the SMDR Filter interface....................................................... 55
Reports......................................................................................................................................... 56
Programming the fax number for reports........................................................................... 56
Programming reports to generate automatically............................................................... 58

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Report examples ..................................................................................................................... 58
Active Guest Report........................................................................................................... 59
Wake-up Call Report ......................................................................................................... 60
Guest Mailbox Report........................................................................................................ 61
Group Distribution Lists Report ...................................................................................... 62
Mailbox Activity Report.................................................................................................... 63
Maid Status report.............................................................................................................. 64
Staff Mailbox report ........................................................................................................... 65
Port Usage report................................................................................................................ 66
System Activity report....................................................................................................... 70
Call Identification report ................................................................................................... 71
DAPI Message report......................................................................................................... 73
Staff Email Address report................................................................................................ 74
Auto-attendant reporting (Hourly, Daily & Monthly).................................................. 75
Did you remember to? .............................................................................................................. 80
Chapter 3 - Reference………………………. ......................................................................... 81
System housekeeping............................................................................................................... 82
System backup ........................................................................................................................... 83
System languages ...................................................................................................................... 84
System atomic clock.................................................................................................................. 85
System service log ..................................................................................................................... 86
System prompts ......................................................................................................................... 86
Alerts............................................................................................................................................ 86
SNMP alerts................................................................................................................................ 87
System alerts............................................................................................................................... 87
COM port assignments............................................................................................................. 87
Email Settings ............................................................................................................................ 88
Voice ports .................................................................................................................................. 89
Voice port types ......................................................................................................................... 91
Device interfaces........................................................................................................................ 93
Associated Tenant .................................................................................................................. 95
Parameters ............................................................................................................................... 95
Echo Messages?....................................................................................................................... 95
Administrators ........................................................................................................................... 96
Tenants ........................................................................................................................................ 96
Tenant information................................................................................................................. 96
General tenant information................................................................................................... 96
Staff tutorial........................................................................................................................... 105
Property management ......................................................................................................... 106
Wake-up calls........................................................................................................................ 107
Dialing directory................................................................................................................... 110
Reports ................................................................................................................................... 111
Guest messaging................................................................................................................... 112
Guest transfers ...................................................................................................................... 114
Dialing security..................................................................................................................... 115
Staff mailbox reset ................................................................................................................ 116
Automated attendants............................................................................................................. 119
Guest services menus.............................................................................................................. 121
Guest tutorials.......................................................................................................................... 123

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Distribution Lists .................................................................................................................... 126
Group Distribution Lists........................................................................................................ 127
Notifications –Special Message Notification.................................................................... 130
Special Message Notification programming example: .................................................... 133
Special Message Notification report .................................................................................. 134
Mailboxes.................................................................................................................................. 135
Guest mailboxes.................................................................................................................... 136
Service classes for guest mailboxes.................................................................................... 138
Guest holding mailboxes..................................................................................................... 142
Staff mailboxes ...................................................................................................................... 143
Front desk mailboxes ........................................................................................................... 152
Administration mailboxes................................................................................................... 154
Other mailboxes.................................................................................................................... 155
Question & Answer mailbox............................................................................................... 157
Chapter 4 Add-on features..................................................................................................... 161
PrivateLine................................................................................................................................ 162
Step 1: Configure PrivateLine settings .............................................................................. 162
Step 2: Add a DID phone number for a guest .................................................................. 163
Step 3: Test the DID phone number routing..................................................................... 164
Step 4: Add the remaining DID phone numbers that guests will use .......................... 164
Step 5: Add DID phone numbers that staff members will use ...................................... 165
Guest/Other Phone Number function buttons............................................................ 166
Step 6: Adjust the Guest Service Class............................................................................... 166
Step 7: Adjust the phone # card printing information .................................................... 168
Step 8: Connecting the Dymo Printer Server & Dymo LabelWriter 450 devices......... 169
Step 9 (optional): Adjust the guest tutorial ....................................................................... 172
Step 10 (optional): Adding PrivateLine options to the Guest Services Menu (AGS).. 173
Step 11: Configure PrivateLine reports ............................................................................. 174
Reports ............................................................................................................................... 174
Front Desk administrative functions ............................................................................. 174
Wake-up off-loading............................................................................................................... 175
Index........................................................................................................................................... 177

INNLINE IP Installation guide Introduction
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INNLINE IP Installation guide Introduction
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Introduction
IN THIS GUIDE
Installing and configuring
the InnLine IP system
Setting up mailboxes and
other features
Reference material, for
more detailed information
This guide explains how to install and configure the
InnLine IP voice messaging system. The manual
consists of the three chapters shown at left.
Turn to Chapter 1 to begin installing the hardware
and configuring the software. This guide contains all
you need to know to complete a typical installation.
After installing the hardware, you configure the
software for the installation site. InnLine IP is easy to
modify for your own needs. Chapter 2 explains what
you can do:
•Add mailboxes, either one at a time or in groups
•Add and configure Automated Attendants
•Customize certain system prompts
•Configure automated guest services (AGS) menus
Note: Changes to an InnLine IP system should only
be attempted by qualified personnel.
Connected Guests believes in quality systems and
installations. We offer several certification options
to distributors, which help them benefit from the
features of InnLine IP and make each installation as
robust as possible. Please contact your Regional Sales
representative for information on this training.

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INNLINE IP Installation guide Chapter 1: Installation
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1Installation
IN THIS CHAPTER
Preinstallation
Inspecting and installing
hardware
Adding system information
and an administrator
Checking voice ports
Setting MWI dial-strings,
if necessary
Device interfaces
If you’re a certified dealer or telephone technician,
you can use the instructions in this chapter to install
the hardware of the InnLine IP voice messaging
system. You’ll also set some hardware-related
parameters in the system software.
The installation procedures consist of the topics
summarized at left.
Note: Installation of the InnLine IP system should
only be performed by qualified personnel.

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Preinstallation information
The InnLine IP voice mail system requires an operating environment that meets the
following conditions:
•The temperature is between 55and 75F, humidity non-condensing.
•The UPS is connected to a 20-amp, two-outlet AC power source.
•The modem line connecting to the InnLine IP system is terminated to an RJ-11
phone jack.
Opening and verifying system components
Before installing the system, verify that all the components are present.
With all systems, you should find:
•1U server
•UPS (uninterruptible power system)
•AC Power cord
•UniKey PRO Mini Software key (already connected to the system internally)
•USB Keyboard
•USB mouse
•USB Flash drive for back-ups (already connected to the system internally)
•USB modem (if optionally purchased)
•VGA monitor
•RJ-45 CAT5 network cable
•
1
Dialogic Media Gateway(s) and NETGEAR switch
•System documentation
Some systems may come with additional items. If you feel that anything is missing,
contact Connected Guests at the number shown on the front of this manual.
1
This hardware is included if the PBX does not have a native SIP integration with InnLine IP

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Inspecting and installing hardware
Before connecting InnLine IP to the phone system and electrical power, check its
components. If all the components are present, you can install the system.

INNLINE IP Installation guide Chapter 1: Installation
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Connect peripherals
•Connect the UPS data cable to the top left USB port (the one next to the COM2
designation) on the back of the system. Connect the other end of the data cable to
the UPS.
•Connect the UPS to AC power. Turn on the UPS
•Connect the VGA monitor to the Video connector on the back of the system.
•Connect the keyboard cable to the bottom left USB port (the one next to the
COM2 serial port) on the back of the system.
•Connect the mouse to the bottom right USB port (the one next to the NIC
outlined in grey) on the back of the system.
•Connect the AC power cord of the monitor to the UPS and turn on the VGA
monitor.
•The USB flash drive is already connected internally.
•Connect the USB modem to the top right USB port on the back of the system.
Connect ether a dedicated POTS line or a PBX extension to the RJ-11 connector of
this modem.
Connect the system’s AC power cord to the row of UPS power outlets labeled Battery
& Surge. This will power up the server automatically.
If you need to shut the system down after connecting the power cord, use the power
button on the front to turn the system back on again
The InnLine IP application will start
2
. The system is ready to accept calls when you
see the screen in the following illustration.
2
Startup time may take several minutes.
Press this button
to power up the
system.

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Programming InnLine IP
Before you can use the InnLine IP voice mail system, you must configure it using the
GUI (graphical user interface). You can use the mouse (preferred), the keyboard, or
both to program the system. The following sections explain how.
Note: Voice mail functions are available when you are programming the system.
InnLine IP voice mail is a Windows based system. Use the cursor to navigate
through screens and menus. Click the Do button at the top of the screen to display a
menu of options, as shown in the following illustration. Click on a menu option to
display the appropriate screen. If a screen contains folders or icons, double-click
them to open them.
Do
Button

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If you click the Configure System option from the Do menu, a list of options called
the system tree appears on the left side of the window. The bar at the top of the
window displays your location in the system tree, as shown in the previous
illustration.
Watch the status bar at the bottom of the window for information as you pass the
mouse pointer over certain items.
Adding general system information
The first step in programming InnLine IP is to enter basic information about the
system. Follow the steps below.
To add basic system information:
1. Click the Do button of the InnLine IP main screen and then select Configure
System. In the next screen, click System in the system tree.
Your screen should look like the illustration on the next page.
Status
Bar

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2. Double-click the Installation Information icon and fill in details about the
installation.
The resulting window contains warranty and software release information.
Enter the installer’s name and installation date in the fields at the bottom of the
window. When you finish, click the OK button to close the window and return to the
System options screen, as shown in the preceding illustration.
3. Double-click the Site Information icon and fill in details about the system.
Use the window that appears to enter basic information about the system’s location,
such as the address, phone and fax number, and contact information.
Fill in each field and click the OK button to return to the System options screen.

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4. Double-click the Dealer Information icon and fill in basic details about the dealer.
Use the window that appears to enter basic information about the dealer, such as the
address, phone and fax number, and contact information. The window is similar to
the Site Information window shown in the preceding illustration. Fill in each field
and then click the OK button to return to the System options screen.
5. Select the Tenant 1 option in the system tree and then double-click the Tenant
Information icon to fill in basic details about the tenant.
Use the window that appears to enter basic information about the tenant, such as the
address, phone and fax number, and contact information. Fill in each field and then
click the OK button.
Adding a system administrator
Adding a system administrator is very important. It protects InnLine IP against
database changes from unauthorized users.
To create an administrator:
1. Click the Do button of the InnLine IP main screen and then select Configure
System. In the next screen, click Administrators in the system tree.

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If you are adding an administrator to the system for the first time, you are informed
that no administrators have been defined, and that password protection is disabled.
Click OK to dismiss this message.
2. Double-click the New Administrator icon.
The following window appears.
Enter a user ID, such as your company name. Press the Tab key to move between
fields. Enter the same password in the Password and Verify Password fields. Click
OK when you finish.
Note: Administrator passwords are not case-sensitive.
3. Click the Do button again and select the Shutdown System option.
This step is needed to make the password protection active. Otherwise, it will
become active after system’s next restart interval.
Choose Stop InnLine Voice Mail when ports are idle? or Halt InnLine Voice Mail
immediately? and then click Yes to shut down the system.
4. Double-click the InnLine IP icon on the windows desktop to restart the voice mail
application.

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5. Click the Do button again and select the Sign-on option.
Enter your user ID and password, and then click OK. If you enter a valid user ID
and password, you are prompted to sign off when you finish. Click OK again.
The user ID of the current administrator is shown at the bottom of the window, right
of the InnLine “heartbeat.”
6. To sign off, click the Do button and select the Sign-off option.
At the next prompt, click the Yes button to sign off the system. Password protection
is now enabled. If you forget to sign off, password protection will be enabled after
the system’s next restart interval.
Checking the voice ports
The voice port integration type is pre-programmed by Connected Guests before your
system is shipped. It’s a good idea to verify that the correct port type was assigned to
each port.
1. Click the Do button of the InnLine IP main screen and then select Configure
System. In the next screen, click Voice Ports in the system tree.
2. Double-click the Port Wizard icon and then click Yes in the next window to
confirm that you want to adjust settings for all voice ports in one operation.
The following window appears. To identify port extensions automatically, enter the
first extension number in the 1st Extension field. The remaining numbers will be
assigned in sequence, based on the number you enter. For example, if you enter 101 as
the 1st Extension, the system assigns 102 as the next extension, and so on.

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The Port Type field should display the method of integration your PBX will provide
the system. If the method is incorrect, click the drop-down box and choose another
port type from the resulting menu. If you have questions about different port type
integrations, call Connected Guests at the number shown on the front of this manual.
3. When you finish, click OK to close the Wizard and save the settings to all ports.
Setting the MWI dial-strings (certain port types only)
If your Port Types window has an MWI (message waiting indicator) tab, you can
program the codes your PBX uses to activate and deactivate message lamps.
1. Click the MWI tab in the Port Types window.
If the Port Types window wasn’t open from the previous procedure, see the steps in
the last section to open the window.
This is typically the
same number as
programmed in the
1st Extension field.

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2. In the MWI tab, enter the appropriate dial-strings in both the Indicator On and
Indicator Off sections.
In the Dial-string Prefix fields, enter the digits that need to be dialed before the
extension. In the Dial-string Suffix fields, enter the digits that need to be dialed after
the extension (rarely needed).
3. Click OK when you finish.