Mobeye CM2500 User manual

USER MANUAL
Mobeye®Panic Button
CM2500
SW version 5.n

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Attention! Very important
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you start
using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the
device, software, internet or telecom connection. The manufacturer is in no way liable for
the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external
use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For
more information on collection and proper disposal, please contact your local government
office or the retailer where you purchased this product.

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CONTENT
1. General description 6
2. Standard behaviour 7
2.1 Mobeye Panic Button with Mobeye SIM and Internet Portal 7
2.2 Mobeye Panic Button with own SIM card 8
3. Getting started 9
3.1 Insert the SIM card 9
3.2 Insert the batteries 10
3.3 Connect an external power supply (optionally) 10
3.4 Connect an external emergency button (optionally) 11
4. Programming when using the Mobeye SIM and portal 12
4.1 Sign up in the Mobeye Internet Portal 12
4.2 Register the Mobeye SIM card 12
4.3 Enter the program mode 13
4.4 Activate the device in the portal 13
4.5 Configuration and synchronisation 14
4.6 Basics of the Mobeye Internet Portal 14
4.7 Confirmation of the alarm message 16
4.8 System reset 16
5. Possible settings 17
5.1 Alarm phone numbers 17
5.2 Call on/off 17
5.3 SMS on/off 17
5.4 Priority of the message 18
5.5 Input type 18
5.6 Alarm delay time 18
5.7 Alarm repeat time 18
5.8 Power failure message 19
5.9 Power failure delay time 19
5.10 Test message 19
6. Programming when using own SIM card 21
6.1 Program mode 21
6.2 Program at least one telephone number 21
6.3 Programming the settings by SMS 22
7. List of SMS commands for programming with own SIM 23
7.1 List of SMS commands 23
7.2 Confirmation of the alarm message 24
7.3 System reset 24

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7.4 SMS reports when using own SIM card 25
7.5 Technical messages 26
8. Status feedback 27

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1. GENERAL DESCRIPTION
The Mobeye Panic Button is a battery operated monitoring device with GSM module
used to send alarm notifications after the on/off panic button was pressed for at least
a second and -if an external power supply is used- after a power failure.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to
the Mobeye Internet Portal. In this management environment the device is given
additional functions such as online programming, status and history display, more
options for forwarding messages and it will monitor test messages (keep alive). In
addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use
multiple providers per country worldwide and offers more security than a provider-
bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as
Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE PANIC BUTTON WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye Panic Button, equipped with a Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following standard behaviour as factory settings:
- In case the on/off button was pressed for at least one second, the Mobeye Panic
Button sends an alarm message to the Mobeye Internet Portal and calls the
phone numbers programmed in by the user. The Portal forwards the alarm as
text message and/or e-mail to the ‘alarm contacts’.
- In case external emergency buttons are connected to the external inputs and
these are activated, the Mobeye Panic Button sends an alarm message to the
Mobeye Internet Portal and calls the phone numbers programmed in by the user.
The Portal forwards the alarm as text message and/or e-mail to the ‘alarm
contacts’.
- When an external power supply is used and a power failure occurs, the Mobeye
Panic Button sends a ‘power failure’ message to Mobeye Internet Portal, to be
forwarded to the ‘alarm contacts’. When the power is restored, the Mobeye Panic
Button sends a ‘power restored’ message.
- When one of the inputs remain in the alarm status, the Mobeye Panic Button
repeats sending the alarm message via the Mobeye Internet Portal every four
hours.
- When the batteries need to be replaced, the Mobeye Panic Button sends a ‘low
battery’ message to the Mobeye Internet Portal. The portal forwards this to the
‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
As described, the Mobeye Panic Button will, in addition to calling in the event of an
alarm, send various messages to the Mobeye Internet Portal. This is done via data
traffic where possible. As a fallback, the alarm messages are sent to the portal via

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SMS. Both methods of communication are included in the flat fee of the SIM card.
Messages can be forwarded from the portal to contacts such as SMS and / or free e-
mail. If the SMS credits run out, the account holder automatically receives a
message to upgrade them online.
2.2 MOBEYE PANIC BUTTON WITH OWN SIM CARD
The Mobeye Panic Button, equipped with your own SIM card, has the following
standard behavior as factory settings:
- In case the on/off button was pressed for at least one second, the Mobeye Panic
Button sends an alarm SMS text message and calls the phone numbers
programmed in by the user.
- In case external emergency buttons are connected to the external inputs and
these are activated, the Mobeye Panic Button sends an alarm SMS text
message and calls the phone numbers programmed in by the user.
- When the batteries need to be replaced, the Mobeye Panic Button sends a ‘low
battery’SMS text message to the first telephone number (administrator).
- When an external power supply is used and a power failure occurs, the Mobeye
Panic Button sends a ‘power failure’ SMS text message to the first telephone
number. When the power is restored, the Mobeye Panic Button sends a ‘power
restored’ SMS text message.
- When one of the inputs remain in the alarm status, the Mobeye Panic Button
repeats sending the SMS alarm message every four hours.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye Panic Button, at least the following steps need to be
taken in the following order:
1. Insert the SIM card
2. Insert the batteries
3. Connect an external power supply (optionally)
4. Connect an external emergency button (optionally)
5. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
6. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 4 are described in sections 3.1 up to 3.3.
Step 5 is described in chapter 4. Step 6 can be found in chapter 6.
3.1 INSERT THE SIM CARD
Open the enclosure by removing the 4 screws
and insert the SIM card into the module. Push
the black cover slightly outward to open the
holder and close it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code
protection, which means that it can only be
used in the Mobeye device.
Note: do not place it in another device.

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When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM
card, first remove the batteries (and remove any other external power supply). The
settings are stored in the device memory. The SIM card shall have the “normal” size
and be suitable for 2G. It is advised to use an M2M SIM card.
3.2 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace the batteries the settings will not be deleted, since they are
stored in the device memory.
3.3 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the Mobeye Panic Button is designed to run on batteries, it is possible to
use an external power supply, which helps the alarm notifications to be sent faster.
With external power the module is always connected with the GSM network. When
the power fails, the batteries take over and a power failure alarm message is sent.
The module continues operating albeit in the low power mode. This means the GSM
module switches off and only establishes network connection when it needs to send
an alarm notification, test message or low battery alert.
Connect the external power adapter (or any
other regulated 12VDC power supply) to the
power input of the connector (press on the
green pins to connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“

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3.4 CONNECT AN EXTERNAL EMERGENCY BUTTON (OPTIONALLY)
It is possible to connect external panic buttons
to the inputs. As soon as the external button is
pressed for at least one second, the behaviour
will be similar as when the on/off button was
pressed.
Insert the 2 wires of an external sensor
through the hole in the enclosure and insert
them in the two connectors of input 1 (press on
the green pins for connecting the wires). It
does not matter which wire is connected to which connector.
A second button can be connected to input 2.
As default the inputs are programmed as Normally Open (NO) contacts. This means
the inputs are triggered if the input is closed for at least 1 second. In case the
contact is Normally Closed (NC), please refer to paragraph 5.4. If you require the
sensor to be activated for a shorter or longer period before triggering an alarm, refer
to 5.6.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on the
portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
The screen leads you through several pop-ups. If asked, choose the device type
(search for “CM2500”) and select the type of contract (“CM2500 SIM + Portal
Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit. See
next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected
to the network.
In the situation that the Panic Button is connected to an external power supply, the
unit is always in program mode.
A battery-operated Mobeye Panic Button switches to the program mode after
pressing the on/off button for 5 seconds until the LED starts flashing. Alternatively
the batteries are re-inserted.
While searching for the GSM network connection the outside LED flashes green and
red, followed by blinking fast shortly. This process normally takes 10-30 seconds. As
soon as the network has been established and the program mode has been reached
the LED flashes 1 sec. on/1 sec. off (or stays on continuously in case the unit has
been configured yet).
During 3 minutes the GSM module remains active, ready to be activated in the
portal. In a battery-operated unit a time-out occurs after 3 minutes and the GSM
module switches off in order to save the batteries. In this low power mode the LED
flashes once per 3 seconds.
4.4 ACTIVATE THE DEVICE IN THE PORTAL
If the LED on the outside flashes once per second, you activate the device in the
Mobeye Internet Portal by clicking ‘Activate device’, which is written behind the
registered SIM card.
On the pop-up screen, enter the security code "1111" (factory code). The unit will
receive a message from the portal and the data exchange is started. The next
screen asks for a name and location for your device. These fields can be changed
later.
Once the activation is completed, the new device is visible on the dashboard.
By clicking the name, the detail page will be opened.
Contract
SIM card + portal “Monitoring”SIM card telephone number
Nam Location Status Communication
Mobeye Alarm Unit Main Street 1, London √

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4.5 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way
you prepare the settings, to be picked up by the device. Since the Mobeye device is
leading in the communication between the portal and the device, the data
synchronisation is done after:
1)any message to the portal (e.g. the regular test message, alarm, low batteries).
2)reconnecting power and reinserting batteries.
3)in program mode: receiving the SMS command CODE SYNC (e.g. 1111 SYNC).
Once the device exchanges data with the portal, the LED quickly flashes green. A
battery-operated unit will first blink red-green until it connects to the network.
4.6 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm) messages
in the last 24 hours, (missed) test messages and low battery status.
Select a device to go to the details of a specific device.
Status & History
The status block shows values that provide information about the status of the unit.
If the "Synchronized" status is set to "No", there are new settings or alarm numbers
that still need to be transferred to the device.
The GSM status shows the network strength at the last communication session. If
the value is lower than -95dB, consider another location for the device.
Click on the position icon to see the geographical location during the last report.
Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the overview.

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Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do this, click
on the "edit" icon and type in the security code (factory setting is "1111"). See
chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device (synchronized).
See 4.5 for more information about synchronizing.
The device data contain the name and location of the device and can be changed
here. These texts are mentioned in every text message and e-mail message to
indicate the device. A free text is available as an internal comment field. This is not
included in reports.
Alarm dispatch
In the block "Contacts for text and e-mail messages" you link the contact persons
who receive alarm and service messages via text message and / or e-mail. Service
messages can be warnings about missed test messages and low battery voltage.
To add a contact person, first create it as a contact. This can be done via the +or
in the main menu under the blue Contacts tab.
in the block “Alarm calls from device”the (max. 5) alarm numbers that are called
directly from the unit are set. After saving, the alarm numbers must be retrieved by
the device, i.e. synchronized. See 4.5 for more information about synchronizing.
Tips:
- Always insert a contact to receive service messages by e-mail.
- Allow text messages only after the test phase in order to save the SMS credits.
Message texts
The message texts are the event texts which are, in addition to the name and
location, included in the SMS text messages and e-mails. These texts can be
customized.

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4.7 CONFIRMATION OF THE ALARM MESSAGE
When the system is triggered it will send alarm notifications. First a message is sent
to the portal (and forwarded from there), followed by a phone call. When you pick up
the phone, you will hear beeps. It is possible to acknowledge the phone call by
answering the phone and pressing any key. The other alarm numbers will not be
called afterwards. This works for most telephones.
4.8 SYSTEM RESET
To reset a Mobeye Panic Button two steps are necessary, in following sequence:
1. Delete the Mobeye Panic Button from the Mobeye Internet Portal
2. Reset the Mobeye Panic Button
1. To delete the Mobeye Panic Button from the Mobeye Internet Portal
Go to "Device Settings" and click on the delete icon in the "Device" block. Then
confirm your choice.
2. To reset the Mobeye Panic Button to its factory settings
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed for
(about) another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED will blink green to indicate that the module is
not configured. The security code is back to factory settings as well.
The SIM card is now disconnected and is visible on the "Add device" screen. The
SIM card can be used again in another (or the same) Mobeye device in combination
with the portal.

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5. POSSIBLE SETTINGS
The Mobeye Panic Button has many setting options that influence the behaviour of
the module. If connected on the Mobeye Internet Portal, the settings are prepared in
the portal (see chapter 4). If your own SIM card is used, programming is done via
SMS commands (see chapter 6).
5.1 ALARM PHONE NUMBERS
In the event of an alarm, the Mobeye Panic Button can call 5 telephone numbers
(TEL1… TEL5). It is possible to confirm a call by picking up the telephone and
pressing any key. The following numbers will not be called.
When using your own SIM card, it is mandatory to set at least one number (on
TEL1). The TEL1 ... TEL5 are then used for telephone calls and / or text messages
from the unit.
This is not mandatory when using the Mobeye Internet Portal. If no telephone
numbers have been entered, the notifications will only be sent to the portal and
forwarded by SMS and / or e-mail from there.
Note: the (unlimited number of) contacts who receive SMS / e-mail may be different
from the numbers programmed on TEL1 ... TEL5.
5.2 CALL ON/OFF
Even if the alarm telephone numbers are set in the options, the calling process can
be suppressed. By turning off the CALL, the unit will only send the notification via
textual messages. The default value is set to "ON".
5.3 SMS ON/OFF
This setting is only relevant when using your own SIM card: the Mobeye Panic
Button alerts after an alarm on the inputs with a call and an SMS. It is possible to
turn off the SMS (OFF). As a factory setting, the SMS is set to "ON".

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5.4 PRIORITY OF THE MESSAGE
Using your own SIM card this setting is not relevant. Connected to the Mobeye
Internet Portal the Mobeye Panic Button will first send an alarm notification to the
portal (to be forwarded there as an SMS and / or e-mail from there) and then call the
contacts directly from the unit. This order can be changed so that the call is first
made in order to speed up the calling. For this the priority must be on CALL. By
default, the priority is on MESSAGE (first to the portal).
5.5 INPUT TYPE
The input type defines the character of the inputs IN1 and IN2. This can be Normally
Open (NO) or Normally Closed (NC). If an input is set to "NO", the alarm will be
triggered as soon as the terminals of the input are closed. If the input is set to NC,
the alarm is triggered when the connection between the input terminals is broken.
The default input type is set to "NO".
5.6 ALARM DELAY TIME
The input delay time defines the time that the input is triggered before an alarm is
initiated. If the input returns to the non-alarm status within the delay time, no alarm is
sent. The time can be set between 0 and 999 seconds. As default, the input delay
time is set to 1 second.
5.7 ALARM REPEAT TIME
In order to emphasize the urgency of the alarm messages, all alarms can be
repeated. As long as the (external) input has not returned to the inactive status, the
textual messages (no phone calls) will be repeated after the ‘alarm repeat time’. The
repeat interval can be set between 0 and 24 hours. As default the alarm repeat time
is set to 4 hours.

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5.8 POWER FAILURE MESSAGE
If the Mobeye Panic Button is powered externally and the power fails, it is able to
make phone calls and/or send textual messages. There are three configuration
options: Alert, Alarm, Off.
Mobeye SIM/Portal
Own SIM
Alert
Message via portal
SMS to TEL1
Alarm
Call to TEL1···TEL5 and
message via portal
SMS + call to TEL1···TEL5
Off
No message
No message
The default setting for the ‘power failure message’ is set to “ALERT”.
5.9 POWER FAILURE DELAY TIME
If the Mobeye Panic Button is powered externally and the power fails it can notify the
contact person(s). The power failure delay time defines the time between the initial
power failure and the alarm notification. If the power is restored within the delay
time, no alarm is sent. The time can be set between 0 and 999 minutes. As default,
the delay time is set to "0".
5.10 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye Panic Button can send regular
test messages (keep alive) to the Mobeye Internet Portal, to ensure the proper
functioning of the unit. The test message will also be sent if the unit is disarmed. The
Mobeye Internet Portal expects the test message and checks the timely receipt. The
monitoring of the test messages follows the ‘management by exception’ rule: only if
the message was not received, the ‘service’ contacts will receive a notification.
The timing of the test message can be programmed. Since new settings (options)
will be synchronised after the test message, setting a specific time of the test
message can help the process of remote programming. Example: if you force a daily
test message at 17.30 hrs, you can prepare new settings and be sure they are
loaded into the device before the evening.