Mobeye CombiGuard CM2600 User manual

USER MANUAL
Mobeye®CombiGuard
CM2600
SW version 5.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the
Mobeye® device as described in this manual. Please read these thoroughly before you start
using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions for use,
no liability is accepted and the warranty becomes void. The user must regularly check the
proper functioning of the Mobeye®device. The manufacturer cannot be held liable for
(direct and indirect) damage as a result of incorrect operation or incorrect functioning of the
device, software, internet or telecom connection. The manufacturer is in no way liable for
the loss of personal passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external
use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
When disposing of this product, separate the product and the CR123 batteries from other
waste streams to ensure that it can be recycled in an environmentally sound manner. For
more information on collection and proper disposal, please contact your local government
office or the retailer where you purchased this product.

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CONTENT
1. General description 4
2. Standard behaviour 5
2.1 Mobeye CombiGuard with Mobeye SIM and Internet Portal 5
2.2 Mobeye CombiGuard with own SIM card 6
3. Getting started 8
3.1 Insert the SIM card 8
3.2 Connect the water sensor to the left input 9
3.3 Connect the temperature sensor to the right input 9
3.4 Connect a (boat) battery to the input 10
3.5 Connect a device to the output 10
3.6 Insert the batteries 10
3.7 Connect an external power supply (optionally) 11
3.8 Connect a sensor to the inputs (optionally) 11
4. Programming when using the Mobeye SIM and portal 13
4.1 Sign up in the Mobeye Internet Portal 13
4.2 Register the Mobeye SIM card 13
4.3 Enter the program mode 14
4.4 Activate the device in the portal 14
4.5 Configuration and synchronisation 15
4.6 Basics of the Mobeye Internet Portal 15
4.7 Switching on/off 17
4.8 Confirmation of the alarm message 17
4.9 System reset 18
5. Possible settings 19
5.1 Alarm phone numbers 19
5.2 Call on/off 19
5.3 SMS on/off 19
5.4 Input type 20
5.5 Inactive time 20
5.6 Alarm delay time 20
5.7 Alarm repeat time 20
5.8 Set a minimum and/or maximum temperature limit 21
5.9 Unit of temperature 21
5.10 Temperature calibration 21
5.11 Set a threshold value for the battery voltage 21
5.12 Power failure message 22
5.13 Power failure delay time 22
5.14 Automatic arming / disarming 22

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5.15 Buttonlock 23
5.16 Low power mode 23
5.17 Pulse time output 23
5.18 Output behaviour 24
5.19 Test message 24
6. Programming when using own SIM card 25
6.1 Program mode 25
6.2 Programming the settings by SMS 26
6.3 Program at least one telephone number 26
6.4 Program the settings 27
7. List of SMS commands for programming with own SIM 28
7.1 List of SMS commands 28
7.2 Switching on/off 31
7.3 Confirmation of the alarm message 31
7.4 System reset 32
7.5 SMS reports when using own SIM card 32
7.6 Technical messages 34
8. Status feedback 35

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1. GENERAL DESCRIPTION
The Mobeye CombiGuard (also referred to as ShipGuard) is a battery operated
monitoring device with GSM module used to send alarm notifications after in various
alarm situations.
In order to activate the device, a few steps are to be followed.
First of all you’ll have to choose a SIM card to place in the device. You can use the
Mobeye SIM card or your own SIM card. The Mobeye SIM card provides access to
the Mobeye Internet Portal. In this management environment the device is given
additional functions such as online programming, status and history display, more
options for forwarding messages and it will monitor test messages (keep alive). In
addition, the Mobeye SIM is a cost-effective M2M roaming SIM card that can use
multiple providers per country worldwide and offers more security than a provider-
bound SIM card.
When using your own SIM card the most important alarm functions such as calling
and/or texting after an alarm will also work.
Where the installation steps differ for both modes of use, this is indicated below. The
use of the Mobeye Internet Portal with Mobeye SIM card is also referred to as
Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 MOBEYE COMBIGUARD WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye CombiGuard, equipped with a Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following standard behaviour as factory settings:
- In the situation of a temperature alarm the Mobeye CombiGuard sends an alarm
message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm as text message
and/or e-mail to the ‘alarm contacts’, including the measured value. As soon as
the temperature gets back to a value inside the range a recovery message is
sent.
- When the water leak sensor detects water for more than 30 seconds, the
Mobeye WaterGuard sends an alarm message to the Mobeye Internet Portal and
calls the phone numbers programmed in by the user. The Portal forwards the
alarm as text message and/or e-mail to the ‘alarm contacts’. As soon as the
water detection has ended a recovery message is sent.
- If a (boat) battery is connected to an analogue input and its voltage is below the
set threshold value, the Mobeye ShipGuard sends an alarm message to the
Mobeye Internet Portal and calls the phone numbers programmed in by the user.
The Portal forwards the alarm as text message and/or e-mail to the ‘alarm
contacts’, including the measured value. As soon as the voltage recovers a
recovery message is sent.
- If the second input is activated by a sensor, the Mobeye CombiGuard sends an
alarm message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm as text message
and/or e-mail to the ‘alarm contacts’.
- When the temperature or water sensor is removed, the Mobeye CombiGuard
sends a message via the Mobeye Internet Portal.
- When one of the sensor inputs remain in the alarm status, the CombiGuard
repeats sending the alarm message via the Mobeye Internet Portal every four
hours.
- When an external power supply is used and a power failure occurs, the Mobeye
CombiGuard sends a ‘power failure’ message to Mobeye Internet Portal, to be

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forwarded to the ‘alarm contacts’ and it calls the phone numbers programmed in
by the user. When the power is restored, the Mobeye CombiGuard sends a
‘power restored’ message via the portal.
- The output switches after an incoming SMS command.
- When the batteries need to be replaced, the Mobeye CombiGuard sends a ‘low
battery’ message to the Mobeye Internet Portal. The portal forwards this to the
‘service’ contacts.
- The unit will send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
As described, the Mobeye CombiGuard will, in addition to calling in the event of an
alarm, send various messages to the Mobeye Internet Portal. This is done via data
traffic where possible. As a fallback, the alarm messages are sent to the portal via
SMS. Both methods of communication are included in the flat fee of the SIM card.
Messages can be forwarded from the portal to contacts such as SMS and / or free e-
mail. If the SMS credits run out, the account holder automatically receives a
message to upgrade them online.
2.2 MOBEYE COMBIGUARD WITH OWN SIM CARD
The Mobeye CombiGuard, equipped with your own SIM card, has the following
standard behavior as factory settings:
- In the situation of a temperature alarm, the Mobeye CombiGuard sends an alarm
SMS text message and calls the phone numbers programmed in by the user.
The SMS message contains the text ‘Temperature too high’ or ‘Temperature too
low’, followed by the measured temperature. As soon as the temperature
recovers the numbers will receive an SMS text message containing the text
‘Temperature OK’.
- When the water leak sensor detects water, the Mobeye WaterGuard sends an
alarm SMS text message and calls the phone numbers programmed in by the
user. The SMS message contains the text ‘Mobeye Water alarm’. As soon as the
water detection ends, the numbers will receive an SMS text message containing
the text ‘Water level OK’.

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- When the temperature or water sensor is removed, the Mobeye CombiGuard
sends a warning SMS text message to the administrator (TEL1).
- If a (boat) battery is connected to the analogue input and its voltage is below the
set threshold value the Mobeye CombiGuard sends an alarm SMS text message
and calls the phone numbers programmed in by the user. The SMS message
contains the text ‘Input 1 low’ followed by the measured value. As soon as the
voltage recovers the numbers will receive an SMS text message containing the
text ‘Input 1 OK’ followed by the measured value.
- When the second input is activated by a sensor, the CombiGuard sends an
alarm SMS text message and calls the phone numbers programmed in by the
user.
- When one of the sensor inputs remain in the alarm status, the CombiGuard
repeats sending the SMS alarm message every four hours.
- When the batteries need to be replaced, the Mobeye CombiGuard sends a ‘low
battery’SMS text message to the first telephone number (administrator).
- When an external power supply is used and a power failure occurs, the Mobeye
CombiGuard sends a ‘power failure’ SMS text message to the set telephone
numbers and calls them. When the power is restored, the Mobeye CombiGuard
sends a ‘power restored’ SMS text message.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye CombiGuard, at least the following steps need to be
taken in the following order:
1. Insert the SIM card
2. Connect the water sensor (optionally)
3. Connect the temperature sensor (optionally)
4. Connect the boat battery (optionally)
5. Connect a device to the output (optionally)
6. Insert the batteries
7. Connect an external power supply (optionally)
8. Connect a sensor to the additional input (optionally)
9. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card
c. Enter the program mode
d. Activate the device in the Mobeye Internet Portal
e. Program the options and synchronise
10. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Steps 1 to 8 are described in sections 3.1 up to 3.8.
Step 9 is described in chapter 4. Step 10 can be found in chapter 6.
3.1 INSERT THE SIM CARD
Open the enclosure by removing the 4 screws
and insert the SIM card into the module. Push
the black cover slightly outward to open the
holder and close it afterwards.
When using the Mobeye SIM card:
The supplied SIM card has a PIN code
protection, which means that it can only be
used in the Mobeye device.
Note: do not place it in another device.

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Left: water
Right: temperature
When using your own SIM card:
Before installing the SIM card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
NB: Make sure the SIM card is inserted before the batteries. If you replace a SIM
card, first remove the batteries (and remove any other external power supply). The
settings are stored in the device memory. The SIM card shall have the “normal” size
and be suitable for 2G. It is advised to use an M2M SIM card.
3.2 CONNECT THE WATER SENSOR TO THE LEFT INPUT
Plug the external water sensor into the left socket and press it firmly.
Mount the sensor to a fixed place in vertical
position at the height where the presence of
water should be detected. If necessary, use a
metal strip for attaching the sensor.
In case the sensor should detect the absence of water, the input type needs to be
changed to NC (please refer to paragraph 5.9).
3.3 CONNECT THE TEMPERATURE SENSOR TO THE RIGHT INPUT
Plug the external temperature sensor into the right
socket and press it firmly.

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+- +-
3.4 CONNECT A (BOAT) BATTERY TO THE INPUT
The battery voltage can be measured via input 2.
Be aware that the maximum battery voltage
should be 48 Volt (peaks up to 60 V).
Connect the wires at the ‘+’ side to the ‘+’ of input
2, the ‘-‘side to the ‘-‘ (see picture).
A second battery can be connected to input 1, as
long as the input type is set to “AN’ (refer to 5.4).
Be aware: connecting the wires wrongly can lead to a defective device!
3.5 CONNECT A DEVICE TO THE OUTPUT
The Mobeye CombiGuard features an open
collector output. The output can switch automa-
tically after an alarm or after receiving the SMS text
message CODE O1ON and CODE O1OFF (e.g.
1111 O1ON). It is possible to make this switch only
during a pulse time, after which it automatically
switches back. (see 5.17 and 5.18).
The output provides a maximum current of 200 mA. To switch a heavier device, a
relay should be placed behind the output with input current 12 VDC.
The required switching voltage of the relay depends on the device that is connected.
NOTE: The output does function when the Mobeye ShipGuard is battery-operated.
3.6 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace the batteries the settings will not be deleted, since they are
stored in the device memory.

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3.7 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the Mobeye CombiGuard is designed to run on batteries, it is possible to
use an external power supply. In this mode the module is always connected with the
GSM network and therefore always in program mode. When the power fails, the
batteries take over and a power failure alarm message is sent. The module
continues operating albeit in the low power mode. This means the GSM module
switches off and only establishes network connection when it needs to send an
alarm notification, test message or low battery alert.
Connect the external power adapter (or any
other regulated 12VDC power supply) to the
power input of the connector (press on the
green pins to connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“
3.8 CONNECT A SENSOR TO THE INPUTS (OPTIONALLY)
Input 1 is available to connect an external (NO/NC) sensor. A triggered input will
lead to alarm notifications.
Insert the 2 wires of the external sensor through the hole in the enclosure and insert
them in the two connectors of input 1 (press on the green pins for connecting the
wires). It does not matter which wire is connected to which connector.
It is possible to connect a second battery to
input 1 (see 3.4).
As default input 1 is programmed as Normally
Open (NO) contact. This means it is triggered if
the input is closed for at least 1 second. In case
the contact is Normally Closed (NC) or a battery

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(AN), please refer to paragraph 5.4. If you require the sensor to be activated for a
shorter or longer period before triggering an alarm, refer to 5.6.
Input 2 can also be set to NO or NC.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login on the
portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([email protected]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
The screen leads you through several pop-ups. If asked, choose the device type
(search for “CM2600”) and select the type of contract (“CM2600 SIM + Portal
Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit. See
next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected
to the network.
In the situation that the CombiGuard is connected to an external power supply, the
unit is always in program mode.
A battery-operated Mobeye CombiGuard switches to the program mode after
pressing the on/off button for 5 seconds until the LED starts flashing. Alternatively
the batteries are re-inserted.
While searching for the GSM network connection the outside LED flashes green and
red, followed by blinking fast shortly. This process normally takes 10-30 seconds. As
soon as the network has been established and the program mode has been reached
the LED flashes 1 sec. on/1 sec. off (or stays on continuously in case the unit has
been configured yet).
During 3 minutes the GSM module remains active, ready to be activated in the
portal. In a battery-operated unit a time-out occurs after 3 minutes and the GSM
module switches off in order to save the batteries. In this low power mode the LED
flashes once per 3 seconds.
4.4 ACTIVATE THE DEVICE IN THE PORTAL
If the LED on the outside flashes once per second, you activate the device in the
Mobeye Internet Portal by clicking ‘Activate device’, which is written behind the
registered SIM card.
On the pop-up screen, enter the security code "1111" (factory code). The unit will
receive a message from the portal and the data exchange is started. The next
screen asks for a name and location for your device. These fields can be changed
later.
Once the activation is completed, the new device is visible on the dashboard.
By clicking the name, the detail page will be opened.
Contract
SIM card + portal “Monitoring”SIM card telephone number
Nam Location Status Communication
Mobeye Alarm Unit Main Street 1, London √

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4.5 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way
you prepare the settings, to be picked up by the device. Since the Mobeye device is
leading in the communication between the portal and the device, the data
synchronisation is done after:
1)any message to the portal (e.g. the regular test message, alarm, low batteries).
2)reconnecting power and reinserting batteries.
3)pressing the on/off button for 5 seconds.
4)in program mode: receiving the SMS command CODE SYNC (e.g. 1111 SYNC).
Once the device exchanges data with the portal, the LED quickly flashes green. A
battery-operated unit will first blink red-green until it connects to the network.
4.6 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm) messages
in the last 24 hours, (missed) test messages and low battery status.
Select a device to go to the details of a specific device.
Status & History
The status block shows values that provide information about the status of the unit.
If the "Synchronized" status is set to "No", there are new settings or alarm numbers
that still need to be transferred to the device.
The GSM status shows the network strength at the last communication session. If
the value is lower than -95dB, consider another location for the device.
Click on the position icon to see the geographical location during the last report.
Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the overview.

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Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do this, click
on the "edit" icon and type in the security code (factory setting is "1111"). See
chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device (synchronized).
See 4.5 for more information about synchronizing.
The device data contain the name and location of the device and can be changed
here. These texts are mentioned in every text message and e-mail message to
indicate the device. A free text is available as an internal comment field. This is not
included in reports.
Alarm dispatch
In the block "Contacts for text and e-mail messages" you link the contact persons
who receive alarm and service messages via text message and / or e-mail. Service
messages can be warnings about missed test messages and low battery voltage.
To add a contact person, first create it as a contact. This can be done via the +or
in the main menu under the blue Contacts tab.
in the block “Alarm calls from device”the (max. 5) alarm numbers that are called
directly from the unit are set. After saving, the alarm numbers must be retrieved by
the device, i.e. synchronized. See 4.5 for more information about synchronizing.
Tips:
- Always insert a contact to receive service messages by e-mail.
- Allow text messages only after the test phase in order to save the SMS credits.
Message texts
The message texts are the event texts which are, in addition to the name and
location, included in the SMS text messages and e-mails. These texts can be
customized.

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4.7 SWITCHING ON/OFF
After the previous steps the Mobeye CombiGuard is ready for use. It is armed
(switched on) automatically.
In order to switch off (disarm) the Mobeye CombiGuard:
- Press the on/ off button at the upper side for 1 second. The green LED switches
off to indicate the disarmed status.
In the disarmed status the Mobeye CombiGuard will not send alarm notifications.
The functions automatic arming, sending test messages and sending a ‘low
battery’ message, are still active.
In order to switch on (arm) the Mobeye CombiGuard:
- Press the on/ off button at the upper side for 1 second. The green LED blinks
once every 3 seconds (battery-powered) or stays ‘on’ continuously (in case of an
external power supply).
If powered externally (GSM is open), switching can be done via SMS commands:
SMS command to switch on: CODE ARM
SMS command to switch off: CODE DISARM
example: 1111 ARM
The status can be requested via SMS command CODE STATUS?.
4.8 CONFIRMATION OF THE ALARM MESSAGE
When the system is triggered it will send alarm notifications. First a message is sent
to the portal (and forwarded from there), followed by a phone call. When you pick up
the phone, you will hear beeps. It is possible to acknowledge the phone call by
answering the phone and pressing any key. The other alarm numbers will not be
called afterwards. This works for most telephones.

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4.9 SYSTEM RESET
To reset a Mobeye CombiGuard two steps are necessary, in following sequence:
1. Delete the Mobeye CombiGuard from the Mobeye Internet Portal
2. Reset the Mobeye CombiGuard
1. To delete the Mobeye CombiGuard from the Mobeye Internet Portal
Go to "Device Settings" and click on the delete icon in the "Device" block. Then
confirm your choice.
2. To reset the Mobeye CombiGuard to its factory settings
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed for
(about) another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED will blink green to indicate that the module is
not configured. The security code is back to factory settings as well.
The SIM card is now disconnected and is visible on the "Add device" screen. The
SIM card can be used again in another (or the same) Mobeye device in combination
with the portal.

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5. POSSIBLE SETTINGS
The Mobeye CombiGuard has many setting options that influence the behaviour of
the module. If connected on the Mobeye Internet Portal, the settings are prepared in
the portal (see chapter 4). If your own SIM card is used, programming is done via
SMS commands (see chapter 10).
5.1 ALARM PHONE NUMBERS
In the event of an alarm, the Mobeye CombiGuard can call 5 telephone numbers
(TEL1… TEL5). It is possible to confirm a call by picking up the telephone and
pressing any key. The following numbers will not be called.
When using your own SIM card, it is mandatory to set at least one number (on
TEL1). The TEL1 ... TEL5 are then used for telephone calls and / or text messages
from the unit.
This is not mandatory when using the Mobeye Internet Portal. If no telephone
numbers have been entered, the notifications will only be sent to the portal and
forwarded by SMS and / or e-mail from there.
Note: the (unlimited number of) contacts who receive SMS / e-mail may be different
from the numbers programmed on TEL1 ... TEL5.
5.2 CALL ON/OFF
Even if the alarm telephone numbers are set in the options, the calling process can
be suppressed. By turning off the CALL, the unit will only send the notification via
textual messages. The default value is set to "ON".
5.3 SMS ON/OFF
This setting is only relevant when using your own SIM card: the Mobeye
CombiGuard alerts after an alarm on the inputs with a call and an SMS. It is possible
to turn off the SMS (OFF). As a factory setting, the SMS is set to "ON".