Mobeye CMVXI-R User manual

USER MANUAL
Mobeye®Outdoor Alarm
CMVXI-R
SW version 1.n

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CONTENTS
1. General description 4
2. Standard behaviour 5
2.1 Outdoor Alarm with Mobeye SIM and Internet Portal 5
2.2 Outdoor Alarm with own SIM card 6
3. Getting started 7
3.1 Open the casing and insert the SIM card 7
3.2 Insert the SIM card 8
3.3 Insert the batteries 8
3.4 Connect and place the external battery 8
3.5 Network connection and program mode 9
4. Programming when using the Mobeye SIM and portal 10
4.1 Sign up in the Mobeye Internet Portal 10
4.2 Register the Mobeye SIM card 10
4.3 Configuration and synchronisation 11
4.4 Basics of the Mobeye Internet Portal 11
4.5 How to activate the Outdoor Alarm 13
4.6 System reset 13
5. Possible settings 14
5.1 Alarm phone numbers 14
5.2 Test message 14
5.3 Inactive time 15
5.4 Automatic arming / disarming 15
5.5 Entry delay time 15
5.6 Exit delay time 16
5.7 Inactive time 16
5.8 Call and/or SMS (own SIM cards) 16
5.1 Notification to private emergency center 16
6. Enrolment of new tags 17
7. Programming when using own SIM card 18
7.1 Program mode 18
7.2 Programming the settings by SMS 18
7.3 Program at least one telephone number 19
8. List of SMS commands for programming with own SIM 20
8.1 List of SMS commands 20
8.2 How to activate the Outdoor Alarm 21
8.3 System reset 21
8.4 SMS reports when using own SIM card 22
8.5 Technical messages 23
9. Status feedback 24

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Attention! Very important
This user manual contains important guidelines for the installation and usage of
the Mobeye® device as described in this manual. Please read these thoroughly
before you start using the Mobeye® device.
In the case of damage caused by disregarding the guidelines and the instructions
for use, no liability is accepted and the warranty becomes void. The user must
regularly check the proper functioning of the Mobeye®device. The manufacturer
cannot be held liable for (direct and indirect) damage as a result of incorrect
operation or incorrect functioning of the device, software, internet or telecom
connection. The manufacturer is in no way liable for the loss of personal
passwords or codes.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded
(not lower than -10 °C and not higher than 50 °C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for
external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust
are present or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®
repair.
• If the device must be repaired, only original replacement components may be
used. The use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending
messages and making telephone calls after an alarm situation. Other uses are not
permitted and may invalidate the warranty.
Battery recycling
This product contains recyclable components. When disposing of this product,
please take it to a waste collection point for disposal or to your sales point. Bring
empty batteries to a recycling centre or collection point.

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1. GENERAL DESCRIPTION
The Mobeye Outdoor Detector is a battery operated outdoor (passive
infrared) movement sensor with integrated 2G/4G communication module
and tag reader. It reacts on movements and sends a notification in the event
of an alarm. The alarm system is battery-operated.
In order to activate the device, a few steps are to be followed.
First of all, you need to insert a SIM card. With the Mobeye SIM card, the
Outdoor Alarm uses the 4G LTE-M network. This network has a strong
network coverage, deep penetrability in buildings and also works in remote
areas. The Mobeye SIM card is a 'multi-provider' and can be used
internationally; it may choose from several providers per country. In case of
a network problem it will switch to another provider or fall back to 2G. In
addition, the Mobeye SIM card offers access to the Mobeye Internet Portal.
This management environment gives the device essential functions such as
online programming, display of status and history, extensive possibilities for
reporting messages and will also monitor test messages (keep alive).
Optionally, alarm messages are sent as a push message via an app. The
relevant contact person will receive instructions and an installation link on
their phone.
It is also possible to place your own (2G) SIM card. The most important
alarm functions such as calling and/or texting after an alarm also work. The
communication goes entirely through the 2G network. The Mobeye Internet
portal features will not work.
Where the installation steps differ for both modes of use, this is indicated.
The use of the Mobeye Internet Portal with Mobeye SIM card is also
referred to as Mobeye SIM/Portal.

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2. STANDARD BEHAVIOUR
2.1 OUTDOOR ALARM WITH MOBEYE SIM AND INTERNET PORTAL
The Mobeye Outdoor Alarm with Mobeye SIM card and registered on the
Mobeye Internet Portal, has the following behaviour as factory settings:
- When a movement is detected by the passive infrared sensors, the
Mobeye Outdoor Alarm sends an alarm message to the Mobeye Internet
Portal. The Portal forwards the alarm as push notification, call (spoken
message), text message and/or e-mail to the ‘alarm contacts’.
- When the batteries need to be replaced, the Mobeye Outdoor Alarm
sends a ‘low battery’ message to the Mobeye Internet Portal. The portal
forwards this to the ‘service’ contacts.
- The unit will send test messages to the portal as communication check
(default: every 7 days). If these are not received in time, the portal sends
an exception message to the ‘service’ contacts.
Chapter 5 describes how to influence the standard behaviour.
Communication between the Mobeye Outdoor Alarm and the Mobeye
Internet Portal takes place via data (and SMS as fallback). Messages can be
sent as a push message to the Mobeye Messages app (via the portal). If a
contact confirms the receipt of the message, the subsequent contacts will
not receive it (alternatively a group message is possible). If the message is
not confirmed (or the app is not used), it can still be sent by call (with
spoken text). SMS and email are also possible. A credit system applies to
calling and SMS texting, the other methods are unlimited. At initialisation
and contract renewal, a starting credit is loaded, which is sufficient for most
users. In the event of a low balance, the account holder will receive an email
with the advice to top up online. The credit balance has an unlimited validity
period and applies to all devices under one account.

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2.2 OUTDOOR ALARM WITH OWN SIM CARD
The Mobeye Outdoor Alarm, equipped with your own SIM card, has the
following standard behavior as factory settings:
- When a movement is detected by the passive infrared sensors, the
Mobeye Outdoor Alarm sends an alarm SMS text message and calls the
phone numbers programmed in by the user.
- When the batteries need to be replaced, the Mobeye Outdoor Alarm
sends a ‘low battery’SMS text message to the first telephone number.
Chapter 5 describes how to influence the standard behaviour.

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3. GETTING STARTED
To get started with the Mobeye Outdoor Alarm, at least the following steps
need to be taken in the following order:
1. Open the casing
2. Insert the SIM card
3. Insert the batteries
4. Place the external battery and close the casing
5. Programming when using the Mobeye SIM/Portal
a. Sign up in the Mobeye Internet Portal
b. Activate the SIM card and the device
c. Program the settings and synchronise
d. Use of the portal and app
6. Programming when using your own SIM card
a. Enter the program mode
b. Program the settings
Step 5 is described in chapter 4. Step 6 can be found in chapter 0.
3.1 OPEN THE CASING AND INSERT THE SIM CARD
1. Remove the screw
on the bottom (next
to the tag reader)
2. Open the cap of the
housing by holding the
black cap and moving
the white cap to the
outside.
3. Then remove the two
screws in the black
inner housing and take
the black part out.
Make sure the wires do
not come loose.

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3.2 INSERT THE SIM CARD
Insert the SIM card into the module.
When using the Mobeye SIM card:
The Mobeye SIM card is PIN code secured and will only work in a Mobeye
device. Please do not place it in another device.
When using your own SIM card:
An own SIM card has a “micro” format, is suitable for the 2G network and
can make calls and send text messages. The PIN code is PIN code free.
(A PIN code can be removed by putting the SIM card in to any mobile phone and
entering the 'security' menu.)
Note: make sure that the power supply is removed when inserting or
changing the SIM card. The settings are stored in the device memory.
3.3 INSERT THE BATTERIES
The two batteries (CR123) can be found in the side compartment of the box.
Insert the batteries in the module. Use the +/- indication for the correct
placement. If you replace the batteries the settings will not be deleted, since
they are stored in the device memory.
3.4 CONNECT AND PLACE THE EXTERNAL BATTERY
Connect the supplied external battery to the small
connector. Place the battery in the empty space (wires up
in the corner) and close the casing.
Hint: connect the external battery and close the casing
only after the complete set-up (after programming the
device).
The external battery drains as fast as the 2x CR123. The
battery low warning applies to all batteries at the same

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time. The external battery pack is not required, however strongly
recommended to extend the battery life time. A spare one can be ordered
from Mobeye.
3.5 NETWORK CONNECTION AND PROGRAM MODE
After placing the batteries (and external power) the Mobeye Outdoor Alarm
will search for the network. The outside LED flashes green and red. This
process normally takes 10-30 seconds, in a new device this can take some
minutes. When the network has been established the LED will first blink
green rapidly and next stay green (or flashes 1 sec. on/1 sec. off in case the
unit has not been configured yet).
A time-out occurs after 3 minutes, after which the communication module
switches off in order to save the batteries. In this low power mode the LED
flashes once per 3 seconds. It will search for network connection once it
needs to send notifications. It can also been forced to establish a network
connection by re-inserting the batteries or holding the tag against the
reader for 5 seconds.

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4. PROGRAMMING WHEN USING THE MOBEYE SIM AND PORTAL
4.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.com
and sign up for a new account.
Follow the instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation
login on the portal.
If you do not receive this e-mail, please check your spam box or ask Mobeye
([e-mail]).
4.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate SIM card’ on the ‘Add
Device´ screen.
Fill in the SIM card number. This is the number written
on the plastic SIM card below the barcode. You can
take the entire number or only the last 8 digits.
If the SIM card and batteries are already installed, a pop-up will appear,
where you assign a name and location to the device. You can change these
later.
(If you have not installed the SIM card and batteries before, you will first be
asked to select the device type, in your case it will be “CMVXI-R”.)
At the moment you accept the price and terms, you confirm the
subscription. You will be taken to the payment screen. You will receive an
invoice for the mentioned amount. Your new device is now visible on the
dashboard.
Before the device is ready for use, first prepare the settings and alarm
forwarding. See next paragraphs to learn how to do this.
Add Device
Activate SIM card

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4.3 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In
this way you prepare the settings, to be picked up by the device. Since the
Mobeye device is leading in the communication between the portal and the
device, the data synchronisation is done after:
1) any message to the portal (regular test message, alarm, low batteries).
2) reinserting/reconnecting all batteries.
3) holding a tag to the reader for 5 seconds.
During the data exchange with the portal, the LED flashes green. A battery-
operated unit will first blink red-green while connecting to the network.
4.4 BASICS OF THE MOBEYE INTERNET PORTAL
Dashboard
With multiple devices, the dashboard shows all devices, with the (alarm)
messages in the last 24 hours, (missed) test messages and low battery
status.
Select a device to go to the details of a specific device.
Status & History
The status block shows values about the status of the unit.
If the "Synchronised" status is set to "No", there are new settings or alarm
numbers that still need to be transferred to the device.
The network strength value at the last communication session is shown. If
the value is lower than -98 dB, consider another location for the device.
Click on the position icon to see the geographical location during the
last report. Note: this is an indication based on "cell-id".
The history displays all historical events. Click on "all events" to see the list.
Device Settings
The device settings can be changed via the Mobeye Internet Portal. To do
this, click on the "edit" icon and type in the security code (factory setting is
"1111"). See chapter 5 for the description per setting.
After saving the new settings, they must be retrieved by the device
(synchronized). See 4.3 for more information about synchronizing.

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In the block “device data”the name and location of the device can be
changed. These texts are mentioned in the call, text message and e-mail to
indicate the device. A free text is available as an internal comment field. This
is not included in reports.
Alarm dispatch and the Mobeye app
In the block "Contacts for messages" you link the contact persons who
receive alarm and service messages via push notification, call, text message
and/or e-mail. Service messages can be warnings about missed test
messages and low battery voltage. To add a contact person, first create it as
a contact. This can be done via the +or in the main menu under the blue
Contacts tab. For push notifications, install the Mobeye Messages app
from the Play Store/App Store on the phone.
- Select "App message" for a push notification. A contact will then (once)
receive a code via SMS to register in the app.
- Optionally select "Voice call" as a fallback: If none of the contacts confirm
the app message, a voice call will follow.
- If no app message is set for a contact, but call is set, this call is always
made (regardless of whether other contacts receive push notifications).
- If SMS and/or email is set up for a contact, this is always sent (possibly
alongside the app message).
- An app message can be sent as a group message (to all contacts at once)
or via an escalation plan (where a "confirmation" prevents the app
message from being forwarded to a next contact).
- When selecting "Escalation", adjust the order with the arrows ▲ and ▼.
Hints:
- Always include an email contact for service notifications.
- During testing, we recommend using the app and email (and minimizing
calls and texts) to save on credit.
- If the app asks for a new code or a contact has a new phone, send it from
the contacts tab (change contact).
Message texts
The texts in the calls, SMS and e-mail messages consist of the name,
location and message text. The message texts can be adapted to your own
text.

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4.5 HOW TO ACTIVATE THE OUTDOOR ALARM
In order to switch on (arm) the Mobeye Outdoor Alarm:
- Hold a tag briefly against the tag reader, after which
the exit indication starts. The exit time takes 120
seconds; hereinafter the sensor is active. In the first 20
seconds, the red LED in the sensor flashes.
In order to switch off (disarm) the Mobeye Outdoor Alarm:
- Hold a tag briefly against the tag reader. A short beeps are heard to
indicate a correct disarming. After a few (max. 15) seconds three beeps
sound which indicates that the system has fully completed the disarming
process.
In the disarmed status the Mobeye Outdoor Alarm will not send alarm
notifications. The unit remains active and is able to switch on time-
controlled and to send test and 'low battery voltage' messages.
4.6 SYSTEM RESET
To reset the Outdoor Alarm two steps are necessary, in following sequence:
1. Delete the Mobeye Outdoor Alarm from the Mobeye Internet Portal
Go to "Device Settings" and click on the delete icon in the "Device" block.
Then confirm your choice.
2. Reset the Mobeye Outdoor Alarm to its factory settings
1. Remove / disconnect the batteries.
2. Keep (an enrolled) tag against the outside button while reinserting the
batteries. Keep it pressed for (about) another 5 seconds.
3. Release the tag immediately after the LED starts to flash.
4.If relevant, connect the battery pack.
5. Re-enroll the tags (see chapter 6).
After a successful reset, the outside LED will blink green to indicate that the
module is not configured.
The SIM card is now disconnected and is visible on the "Add device" screen.
The SIM card can be used again in another (or the same) Mobeye device in
combination with the portal.

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5. POSSIBLE SETTINGS
The Mobeye Outdoor Alarm has many setting options that influence the
behaviour of the module. If connected on the Mobeye Internet Portal, the
settings are prepared in the portal (see chapter 4). If your own SIM card is
used, programming is done via SMS commands (see chapter 6).
5.1 ALARM PHONE NUMBERS
When using Mobeye Internet Portal: an unlimited number of contacts can
receive the alarm messages. These are set in the portal.
When using your own SIM card: the Mobeye Outdoor Alarm can inform 5
telephone numbers in the event of an alarm. It is mandatory to set at least
one number (TEL1). The numbers set are used for the telephone calls and/or
SMS messages from the unit.
5.2 TEST MESSAGE
When using the Mobeye Internet Portal: The Mobeye Outdoor Alarm can
send regular test messages (keep alive) to the Mobeye Internet Portal, to
ensure the proper functioning of the unit. The test message will also be sent
if the unit is disarmed. The Mobeye Internet Portal expects the test message
and checks the timely receipt. The monitoring of the test messages follows
the ‘management by exception’ rule: only if the message was not received,
the ‘service’ contacts will receive a notification.
The timing of the test message can be programmed. Since new settings
(options) will be synchronised after the test message, setting a specific time
of the test message may help the process of remote programming. Example:
if you force a daily test message at 17.30 hrs, you can prepare new settings
and be sure they are loaded into the device before the evening.
The interval between the test messages can be set between 0 days (no test
message) and 30 days. The default test interval is set to "7" (weekly).
When using your own SIM card: The Mobeye Outdoor Alarm can send
regular test SMS messages (keep alive) to the first phone number (TEL1), to
ensure the proper functioning of the unit. The test message function is only
active if the unit is armed. The timing of the test message is determined by
the time of programming. The test time can also be set. The interval

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between the test messages can be set between 0 days (no test message)
and 30 days. The default test interval is set to "0" (no test message).
5.3 INACTIVE TIME
The “inactive time” defines the time an input is not active after an activation.
During the inactive time, no new alarm message will be sent. Only when the
input returned to the non-alarm status, gets activated again and remains
active, an alarm will be sent yet after the inactive time. If the time is set to
“0” (minutes), the input will be active again immediately after returning to
the non-alarm status. The time can be set between 0 and 60 minutes. As
default, the inactive time is set to “0”.
5.4 AUTOMATIC ARMING / DISARMING
The Mobeye Outdoor Alarm only works if the unit is armed, which is done
via the on/off button. It is possible to automatically arm and disarm the unit,
based on an arming and/or disarming time scheme. Two schemes can be
entered, which can be assigned to the days in the week (e.g. to have a
different weekend scheme).
As default the automatic (dis) arming times are valid for all days. It is
possible to assign them to only a few days in the week. In this way it is
possible to have two different schemes, which are valid on different days.
As value the weekdays can be entered. Monday is 1, Tuesday is 2, etc. If the
scheme is valid for several days, the days can be set in a row (e.g. 12345
means Monday till Friday).
Example: to arm the system only during weekdays, from 6AM to 7PM, set
the TIMEARM1 to 06:00, TIMEDISARM1 to 19:00 and DAYS1 to 12345.
(Only) when using your own SIM card, the DATE and TIME must also be set
manually. The portal synchronizes this automatically.
5.5 ENTRY DELAY TIME
The entry delay time defines the time from the detection of a movement
until an alarm is initiated. If the Mobeye Outdoor Alarm is switched off
within the entry delay time, the message will not be sent.

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After the entry delay time the network connection needs to be set up, which
makes the receipt time slightly longer. As default, the entry delay time is set
to 15 seconds.
5.6 EXIT DELAY TIME
The exit delay time defines the time between the moment of switching on
the module and the moment the module is able to send the first alarm
message. The time can be set between 0 and 999 seconds. As default, the
exit delay time is set to 120 seconds.
5.7 INACTIVE TIME
The “inactive time” defines the time an input is not active after an activation.
During the inactive time, no new alarm message will be sent. The motion
detector itself has an inactive time of 2 minutes. It can be set between 0 and
60 minutes. As a factory setting this time is set to "0", meaning that the 2
minutes of the Optex alarm are valid.
5.8 CALL AND/OR SMS (OWN SIM CARDS)
When using your own SIM card, by default the Outdoor Alarm will call and
send SMS text messages. It is possible to suppress one of these. By turning
off the CALL, the unit will only send SMS text messages. By turning off the
SMS, it will only call. The default both values are set to "ON".
5.1 NOTIFICATION TO PRIVATE EMERGENCY CENTER
The Mobeye Outdoor Alarm can send the reports to a control room using
the standard SIA DC09 protocol. This requires the use of the Mobeye
SIM/Portal. Contact Mobeye for information.

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6. ENROLMENT OF NEW TAGS
Tags are used for switching on and off and to enter the program mode. The
supplied tags are already enrolled and therefore ready-to-use. If additional
tags are provided, they must be enrolled by the user. To enrol a new tag,
the device should be in program mode (see 3.5). Once in program mode,
send following SMS command to the device’s phone number to reach the
enrolment mode:
SMS command to switch to the tag enrolment mode:
CODE TAG
example: 1111 TAG
mind the space between the installation code and TAG
A short melody confirms the correct command and indicates the tag
enrolment mode. The tag reader turns red (for 15 seconds).
Now hold a new tag to the tag reader at the bottom of the detector. The
detector confirms the successful enrolment of the new tag by beeps. The
number of beeps represents the tag number (the first tag beeps once, the
second tag twice, etc.). If a tag was enrolled before, the beeps will sound to
indicate the tag number; it will not re-enrol.
The detector leaves the enrolment mode if no tag was hold against the tag
reader for 15 seconds.
In total 25 tags can be enrolled to the CMVXI-R. The same tags will function
in combination with other CMVXI-R Outdoor Alarm systems, which makes it
possible to operate several devices with one tag.
To delete a certain tag, first check the memory position by the enrolment
procedure. Once in program mode, send following SMS command to the
telephone number in the device to delete a tag:
SMS command to delete tag x (replace x by your number):
CODE DELTAG3
example: 1111 DELTAG3
mind the space between the code and TAG

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7. PROGRAMMING WHEN USING OWN SIM CARD
If your own SIM card is used, programming proceeds via SMS commands.
For this purpose the communication module requires network connection.
7.1 PROGRAM MODE
The battery-operated Mobeye Outdoor Alarm switches to the program
mode after re-inserting/reconnecting all batteries or holding the tag against
the reader for 5 seconds. While searching for the network connection the
outside LED flashes green and red. This process normally takes 10-30
seconds. When the network has been established the LED will first blink
green rapidly and next stay green (or flashes 1 sec. on/1 sec. off in case the
unit has not been configured yet).
In this program mode the device is ready to receive commands and settings.
A time-out occurs if no correct command is received for 3 minutes, after
which the communication module switches off in order to save the batteries.
In this low power mode the LED flashes once per 3 seconds to indicate it is
armed.
7.2 PROGRAMMING THE SETTINGS BY SMS
When using your own SIM card, the settings are programmed in by SMS
text messages:
1. Make sure the Outdoor Alarm is in program mode (please refer to 7.1).
2. Send an SMS text message with the (security) code and the command.
3. The green LED blinks 3 times to indicate the successful configuration. In
case of an incorrect command, the red LED flashes 5 times.
SMS messages have the following content: CODE COMMAND:OPTION
Example: 1111 TEL1:0044772345678
- CODE stands for the security code, factory setting is 1111.
- Do not forget the space character between (security) code and
command.
- The commands are case insensitive.

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- Several commands may be combined in one SMS message (with a
maximum of 160 characters) by placing a # between the commands.
CODE COMMAND:OPTION#COMMAND:OPTION#COMMAND:OPTION
- All settings are saved and remain saved, even when the unit has no
power or the batteries are removed.
In chapter 5 the options are explained.
In chapter 8.1 all possible SMS commands are listed.
7.3 PROGRAM AT LEAST ONE TELEPHONE NUMBER
The Mobeye Outdoor Alarm is able to send messages up to 5 telephone
numbers. The first telephone number (TEL1) is mandatory. This number will
receive, next to alarm message, also system messages such as battery low
and keep-alive message. The telephone number TEL1 is programmed via an
SMS command. This can be done from any telephone, making it possible to
program someone else's number. The TEL1 telephone will receive a
confirmation text message with the security code.
SMS command 1st telephone number: CODE TEL1:
example: 1111 TEL1:07212345678
.... similar for TEL2 ... TEL5
To program international numbers, start with 00 followed by the country
code (for example 0044123456789).
example: 1111 TEL1:0044612345678