Mobeye CM2500 User manual

USER MANUAL
Mobeye®Panic Button
CM2500
SW version 4.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the Mobeye®
device as described in this manual. Please read these thoroughly before you start using the
Mobeye® device.
In case of damage caused by disregarding the guidelines, the warranty becomes void.
The user must regularly check the proper functioning of the device. The manufacturer cannot
be held liable for any damage or loss caused by any incorrect use or incorrect functioning of
the Mobeye® device.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than -10°C and not higher than 50°C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending SMS text messages
and making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
CR123 batteries, as used in the Mobeye Panic Button, are classified as non-hazardous waste
and can be recycled. Please take empty batteries to a nearest collection point.

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CONTENT
1. General description 3
2. Getting started 4
2.1 Insert a SIM card 4
2.2 Insert the batteries 4
2.3 Enter the program mode 5
2.4 Program at least one telephone number 5
2.5 Confirmation of the alarm message 6
3. External panic button and external power supply 7
3.1 Use of an external panic button 7
3.2 Use of an external power supply 7
4. Configuration 9
4.1 Program mode 9
4.2 The (security) code 10
4.3 Programming the settings by SMS 10
4.4 List of SMS commands for configuration 11
5. Possible settings 12
5.1 Phone numbers 12
5.2 Identification text 12
5.3 Alarm texts 13
5.4 SMS on/off 13
5.5 Call on/off 13
5.6 Input type 14
5.7 Alarm delay time 14
5.8 Power failure delay time 14
5.9 Power failure message 15
5.10 Alarm repeat time 15
5.11 Low power mode 15
5.12 Test message 16
5.13 System reset 16
6. Request list of the status, settings and signal strengtH 17
7. Mobeye Internet Portal 18
8. Technical messages and status feedback 19

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1. GENERAL DESCRIPTION
The Mobeye Panic Button is a battery operated GSM module used to send an alarm
notification after the on/off panic button was pressed for at least a second and - if an
external power supply is used- after a power failure.
The factory settings of the Mobeye Panic Button cause following reactions:
- In case of a panic alarm, the Mobeye Panic Button sends an alarm SMS text
message and calls the phone numbers as programmed. The SMS message contains
the text ‘Mobeye Panic alarm’,
- In case external emergency buttons are connected to the external inputs and these
are activated, the Mobeye Panic Button sends an alarm SMS text message and calls
the phone numbers as programmed. The SMS message contains the text ‘Mobeye
Panic alarm’.
- When the batteries need to be replaced, the Mobeye Panic Button sends a ‘low
battery’SMS text message to the first telephone number (administrator).
- When an external power supply is used and a power failure occurs, the Mobeye
Panic Button sends a ‘power failure’ SMS text message to the first telephone number.
When the power is restored, the Mobeye Panic Button sends a ‘power restored’ SMS
text message.
The Mobeye Panic Button has many options to influence the behaviour, which are
described in chapter 4. For additional alarm and monitoring functions the Mobeye
Panic Button can be connected to the Mobeye Internet Portal, which is explained in
chapter 7.

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2. GETTING STARTED
To get started with the Mobeye Panic Button, at least the following steps need to be
taken in the following order:
1. Insert a SIM card
2. Insert the batteries
3. Enter the program mode
4. Program at least one telephone number
These steps are further explained in this chapter. After these steps the module will be
operational.
2.1 INSERT A SIM CARD
Open the enclosure by removing the 4 screws and insert a SIM card into the module.
Push the black cover slightly outward to open the holder. Before installing the SIM
card should have PIN code "0000", or PIN code removed.
(A PIN code can be changed or removed by putting the SIM card in to any mobile phone and entering
the 'security' menu).
NB: Make sure the SIM card is inserted before the batteries are inserted. If you
replace a SIM card, first remove the batteries (and remove any other external power
supply). The settings are stored in the device memory. The SIM card shall have the
“normal” size and be suitable for 2G. It is advised to use an M2M SIM card.
2.2 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use
the +/- indication for the correct placement.

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2.3 ENTER THE PROGRAM MODE
Directly after inserting the batteries, the Mobeye Panic Button switches to the program
mode. First the GSM module establishes network connection. During this time the LED
flashes green and red. Within 10-30 seconds the connection is established and the
status LED starts flashing 1 sec. on/1 sec. off (or stays on continuously in case the first
telephone number has been configured).
The Mobeye Panic Button returns to the program mode by pressing the on/off button
for 5 seconds, until the LED starts flashing red/green. Once it has GSM connection it
will be flashing again (or stays on continuously).
As long as the unit is in program mode, the status green LED is on (or flashing 1 sec.
on/1 sec. off if the module has no configuration). During the first 3 minutes, the GSM
module remains active, ready to receive SMS commands. After 3 minutes a time-out
occurs and the GSM module switches off in order to save the batteries. The unit
returns to the low power operational mode.
2.4 PROGRAM AT LEAST ONE TELEPHONE NUMBER
The Mobeye Panic Button is able to send messages up to 5 telephone numbers. The
first telephone number (TEL1) belongs to the administrator. Technical messages (such
as battery low) are sent to the administrator only. Without the administrators’phone
number, the Mobeye Panic Button cannot function.
When the Panic Button is in initial (factory) status and the batteries are inserted (so the
LED is flashing), the administrators’number is programmed by calling the telephone
number of the Mobeye Panic Button using the administrators’ phone. The unit will
recognize this number and store it as administrator (TEL1). The administrator will
receive a confirmation SMS text message including the security code. This code is
needed to program the other settings in the unit.
NB: For this way of programming the number recognition in the administrator’s phone
must be ‘on’. To program or change the administrators’ number by SMS command,
please refer to 4.2.

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2.5 CONFIRMATION OF THE ALARM MESSAGE
When the system is triggered by pressing the on/off panic button for at least one
second, it will send alarm notifications. First an SMS text message is sent to all
programmed alarm numbers, followed by a phone call. When you pick up the phone,
you will hear beeps. It is possible to confirm the phone call by answering the phone
and pressing any key. The other alarm numbers will not be called afterwards.
By switching off the ‘SMS’ function, the system will only call. This prevents the other
numbers being notified by SMS.

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3. EXTERNAL PANIC BUTTON AND EXTERNAL POWER SUPPLY
3.1 USE OF AN EXTERNAL PANIC BUTTON
It is possible to connect external panic buttons to the inputs. As soon as the external
button is pressed for at least one second, the behaviour will be similar as when the
on/off button was pressed.
Insert the 2 wires of an external button through the
hole in the enclosure and insert them in the two
connectors of input 1 (press on the green pins for
connecting the wires). It does not matter which
wire is connected to which connector.
A second sensor can be connected to input 2.
The inputs are Normally Open (NO) contacts. This
means the inputs are triggered if the input is closed for at least 1 second. If you require
the sensor to be activated for a longer period before triggering an alarm, please refer
to 5.7.
3.2 USE OF AN EXTERNAL POWER SUPPLY
Although the Mobeye Panic Button is designed to
run on batteries, it is possible to use an external
power supply. In this mode the module is always
connected with the GSM network and therefore
always in program mode. When the power fails,
the batteries take over and a power failure
message is sent. The module continues operating
albeit in the low power mode. This means the
GSM module switches off and only establishes
network connection when it needs to send an alarm
notification, test message or low battery alert.

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Connect the external power adapter (or any other regulated 12VDC power supply) to
the power input of the connector (press on the green pins to connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“

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4. CONFIGURATION
To program the Mobeye Panic Button, the GSM module must have network
connection. In case only batteries are used, first switch the unit to the program mode.
Next send SMS commands for the configuration. All settings are stored and will be
kept in the unit, even in case the power supplies are removed.
4.1 PROGRAM MODE
If the unit is connected to an external power supply, the Panic Button has continuous
network connection and the unit is permanently in program mode.
If the unit is battery-powered the program mode can be achieved by pressing the
on/off button for 5 seconds, until the LED starts flashing red and green. Alternatively,
the program mode can be accessed by (re) inserting the batteries.
First the GSM module establishes network connection. During this time the LED
flashes green/red. Normally this takes 10-30 seconds. Once the connection is
established the status LED starts flashing 1 sec. on/1 sec. off (or stays on continuously
in case the first telephone number has been configured).
In program mode, the device is ready to receive SMS commands. If no correct
command is received for 3 minutes, the GSM module switches off in order to save the
batteries. The unit returns to the low power operational mode.
The program mode is interrupted by pressing the on/off button for one second until the
LED switches off. The unit is switched off completely (disarmed).

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4.2 THE (SECURITY) CODE
For configuration activities the (security) code of the Mobeye Panic Button must be
used. The initial (security) code is ‘1111’. You can change the (security) code to your
own code. See section 4.4.
4.3 PROGRAMMING THE SETTINGS BY SMS
To program the settings by SMS text message:
1. Make sure the Panic Button is in program mode (please refer to 4.1).
2. Send an SMS text message with the (security) code and the command.
3. The green LED blinks 3 times to indicate the successful configuration. In case of
an incorrect command, the red LED flashes 5 times.
SMS messages have the following content: CODE COMMAND:OPTION
- Do not forget the space character between (security) code and command.
- The commands are case insensitive.
- Several commands may be combined in one SMS message (with a maximum of
160 characters) by placing a # between the commands.
CODE COMMAND:OPTION#COMMAND:OPTION#COMMAND:OPTION
See section 4.4 for a full list of SMS commands.

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4.4 LIST OF SMS COMMANDS FOR CONFIGURATION
The setting options for the Panic Button. The commands are case insensitive.
Setting
SMS Command
Options
Default value
Change security code
INSTCODE:
0000···9999
1111
Set telephone number for
alarm messages
TEL1:
…
TEL5:
Empty
Delete telephone number
DEL1
...
DEL5
Identification text
NAME:
20 characters
Mobeye
Call on/off
CALL:
ON, OFF
ON
SMS on/off
SMS:
ON, OFF
ON
Delay on on/off button
DELAYBUTTON:
0···999 (sec)
1
Delay on input 1
DELAY1:
0···999 (sec)
1
Delay on input 2
DELAY2:
0···999 (sec)
1
Input type input 1
TYPEIN1:
NO, NC
NO
Input type input 2
TYPEIN2:
NO, NC
NO
Alarm text on/off button
TEXT1:
20 characters
Panic alarm
Alarm text input 1
TEXT2:
20 characters
Panic alarm
Alarm text input 2
TEXT3:
20 characters
Panic alarm
Power failure delay time
DELAYPOW:
0···999 (min)
0
Power message
POWERMESSAGE:
OFF,ALERT,ALARM
ALERT
Alarm repeat time
REPEAT:
0···24 (hrs)
0
Low power status
LOWPOWER:
ON, OFF
OFF
Interval ‘test SMS’
TEST:
0···30 (days)
0
Time test message
TESTTIME:
hhmm
Examples:
Set phone number 1: 1111 TEL1:0712345678
Delete phone number 1: 1111 del1
Be aware of the space between “1111” and the command.

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5. POSSIBLE SETTINGS
5.1 PHONE NUMBERS
The Mobeye Panic Button is able to send alarm messages to up to 5 phone numbers.
The first telephone number (TEL1) belongs to the administrator. Only this number
receives all system messages. The other phone numbers (including the administrator)
only get the alarm messages.
To set or change telephone numbers:
SMS command 1st telephone number: TEL1:
example: 1111 TEL1:07123456789
... similar for TEL2:, TEL3:,TEL4: and TEL5:
For foreign numbers, start with + followed by the country code (depending on the
country leave out the zero for the local area code).
example: 1111 TEL1:[phone]
To delete telephone numbers:
SMS command delete 1st telephone number: DEL1
example: 1111 DEL1
... similar for DEL2, DEL3, DEL4 and DEL5
5.2 IDENTIFICATION TEXT
It is possible to add a standard identification text (NAME) to all messages sent out by
the Mobeye Panic Button. The alarm messages are a combination of the name and
the alarm text. A user defined identification has a length of maximum 20 characters.
The default identification text is ‘Mobeye’.
SMS command identification text: NAME:
example: 1111 NAME:my Mobeye device

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5.3 ALARM TEXTS
Unique alarm texts can be programmed into the Mobeye Panic Button. User defined
texts have a maximum length of 20 characters.
Following default texts are programmed:
Text 1 (on/off button): Panic alarm
Text 2 (input 1): Panic alarm
Text 3 (input 2): Panic alarm
Text 4: Power failure
Text 5: Power restored
NB text 4 and 5 are only valid at POWERMESSAGE set to ‘ALARM’.
SMS command text on/off button TEXT1:
SMS command text input 1:TEXT2:
SMS command text input 2: TEXT3:
SMS command text Power failure: TEXT4:
SMS command text Power restored:TEXT5:
example: 1111 TEXT2:Help Mr. Johnsen!
5.4 SMS ON/OFF
By default, the Mobeye Panic Button sends alarm notifications via text message and
calls (you will hear a beep signal) to the preset contact persons. By turning off the
SMS, the unit will only call after a triggered input.
SMS command enable / disable SMS: SMS:ON or SMS:OFF
example: 1111 SMS:OFF
5.5 CALL ON/OFF
By default, the Mobeye Panic Button sends alarm notifications via text message and
calls the preset contact persons. By turning off the CALL, the unit will only send an
SMS text message as alarm notification. It is not possible to switch off both the SMS
and the call.
SMS command enable / disable call: CALL:ON or CALL:OFF
example: 1111 CALL:ON

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5.6 INPUT TYPE
The input type defines the character of the inputs IN1 and IN2. This can be Normally
Open (NO) or Normally Closed (NC). If an input is set to NO, the alarm will be
triggered as soon as the terminals of the input are closed. If the input is set to NC, the
alarm is triggered when the connection between the input terminals is broken. The
default input type is set to NO.
SMS command input type input 1: TYPEIN1:NO or TYPEIN1:NC
SMS command input type input 2: TYPEIN2:NO or TYPEIN2:NC
example: 1111 TYPEIN1:NC
5.7 ALARM DELAY TIME
The input delay time defines the time that the input is triggered before an alarm is
initiated. If the input returns to the non-alarm status within the delay time, no alarm is
sent. The time can be set between 0 and 999 seconds. As default, the input delay time
is set to 1 second.
SMS command alarm delay on/off: DELAYBUTTON:
SMS command alarm delay input 1: DELAY1:
SMS command alarm delay input 2: DELAY2:
example: 1111 DELAY1:999
5.8 POWER FAILURE DELAY TIME
If the Mobeye Panic Button is powered externally and the power fails it can notify the
contact person(s). The power failure delay time defines the time between the initial
power failure and the alarm notification. If the power is restored within the delay time,
no alarm is sent. The time can be set between 0 and 999 minutes. As default, the
delay time is set to 0.
SMS command power failure delay time: DELAYPOW:
example: 1111 DELAYPOW:15

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5.9 POWER FAILURE MESSAGE
If the Mobeye Panic Button is powered externally and the power fails it sends an SMS
text message to the administrator (setting: ‘ALERT’). This message can be set to
‘ALARM’ or ‘OFF’. If the setting is ‘ALARM’ the power failure message will be sent to
all contact persons (SMS and or CALL, following the SMS on/off and CALL on/off
settings). The setting ‘OFF’ means that no power failure message is sent. The default
setting for the ‘power failure message’ is set to “ALERT”.
SMS command power failure message: POWERMESSAGE:ALARM
(or ALERT or OFF)
example: 1111 POWERMESSAGE:ALARM
5.10 ALARM REPEAT TIME
In order to emphasize the urgency of the alarm messages, all alarms can be repeated.
As long as the input has not returned to the inactive status, so the button ‘hangs’ the
SMS alarm will be repeated after the ‘alarm repeat time’. The time can be set between
0 and 24 hours. As default the alarm repeat time is set to 0 hours.
SMS command alarm repeat time:REPEAT:
example: 1111 REPEAT:20
5.11 LOW POWER MODE
A battery-powered Mobeye Panic Button has the GSM module switched off in stand-by
mode. It only switches on if it has to send a message. An externally powered unit
always keeps the GSM module open (as factory default). When using the “low power
mode” an externally powered unit will also keep the GSM module closed as much as
possible, to minimize the power consumption. To achieve this, the LOWPOWER shall
be set to ON. In the low power mode, the presence of the external power source will
still be monitored.
SMS command low power mode: LOWPOWER:
example: 1111 LOWPOWER:ON

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5.12 TEST MESSAGE
The Mobeye Panic Button can send regular test SMS messages (keep alive) to the
administrator (first phone number), to ensure the proper functioning of the unit. The
test message function is only active if the unit is armed.
The timing of the test message is determined by the time of programming. The test
time can also be programmed.
The interval between the test messages can be set between 0 days (no test message)
and 30 days. The default test interval is set to 0 (no test message).
SMS command interval test message: TEST:
example: 1111 TEST:21
5.13 SYSTEM RESET
To reset the Mobeye Panic Button to its factory settings:
1. Remove the batteries (and external power supply).
2. Press the outside button while reinserting the batteries. Keep it pressed for
(about) another 5 seconds.
3. Release the button immediately after the LED starts to flash.
4. If relevant, connect the external power supply.
After a successful reset, the status LED on the keypad will blink green to indicate that
the module is not configured. The security code is back to factory settings as well.

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6. REQUEST LIST OF THE STATUS, SETTINGS AND SIGNAL STRENGTH
Several lists and status reports can be retrieved by sending an SMS text message to
the Mobeye Panic Button, from any telephone. Before sending the request, make sure
the unit is in the program mode (please refer to 4.1).
Upon sending the command, the Mobeye Panic Button returns an SMS text message
to the originator of the request. The commands are case insensitive.
STATUS REQUEST
The status can be requested by sending following SMS text message. The status
includes the armed/disarmed status, status of the inputs, power and batteries.
SMS command status request: STATUS?
example: 1111 STATUS?
LIST OF SETTINGS
The settings can be requested by sending following SMS text message:
SMS command list basic settings: SET?
SMS command list advanced settings: SETA?
SMS command list of texts: TEXT?
example: 1111 SET?
LIST OF PHONE NUMBERS
The list of phone numbers can be requested by sending following SMS text message:
SMS command list of phone numbers: CALL?
example: 1111 CALL?
GSM SIGNAL STRENGTH
The signal strength of the used mobile network can be requested. If the network is
weak, it is advised to use a SIM card of another network provider or an external GSM
antenna (a Mobeye accessory). The GSM signal strength can be requested by
sending following SMS text message:
SMS command request GSM signal: NETWORK?
example: 1111 NETWORK?

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7. MOBEYE INTERNET PORTAL
The Mobeye Panic Button sends GSM messages to the preset contact persons. It is
also possible to connect the system to the Mobeye Internet Portal. In this secured
internet environment the Mobeye Panic Button system(s) can be administered.
The portal offers various functions:
1) the portal forwards alarm messages to contact persons (SMS and/or mail), which
are set in the portal. The receivers of alarm messages may be different from the
receivers of technical messages. Alarm phone calls will still be done directly from
the Mobeye Panic Button.
2) the name and location can be set in the portal. This name is used in SMS and
mail messages.
3) the device settings can be programmed through the internet portal or via SMS
command.
4) once connected to the internet portal, test messages (‘keep alive’) will be sent
regardless the armed or disarmed state. The portal will check the receipt of test
messages (‘keep alive’); when the message was not received on time, it sends an
exception message.
Look at www.mobeye.eu/portal for more information.

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8. TECHNICAL MESSAGES AND STATUS FEEDBACK
Technical messages
In the event of technical issues the administrator receives an SMS message. Possible
technical messages are:
Message
Reason
Low batteries, external power
supply OK
Power is available, batteries need to be replaced.
No external power supply,
batteries OK
No external power supply, batteries are able to
take over operation in low power mode.
Low batteries, no external
power supply
No external power supply, batteries need to be
replaced.
External power supply OK,
batteries OK
The external power is restored (or the adapter is
plugged in a socket), batteries do not need to be
replaced.
(delayed message)
If (delayed message) is added to the SMS text
messages, the message couldn’t be sent earlier,
due to a SIM card failure or GSM network failure.
When receiving one of the above mentioned technical messages, please take
appropriate action as soon as possible. During the battery replacement, the SIM card
does not have to be removed.